Awarded
  • Peabody Winners

Awarded nominees

Below is a list of all the nominees that have been awarded a certificate for great customer service.

Awarded in November 2018

Tansel Devin, Business Systems Analyst, Information and Technology

There was a problem with our resident portal not receiving updated data. Tansel took the initiative to work with our supplier to put in a workaround, sending the data through a secure document storag...

Tarik Khan, Customer Services Officer, Resident Services

Tarik is always helpful and goes the extra mile to resolve queries and assist me when I call Peabody Direct. He is always professional, kind and happy to help, this is especially helpful if I'm callin...

Simone Williams, Business Support Officer, Asset Compliance

May I take this opportunity to say, A Big Thank You to Ms. Simone Williams who dealt very kindly and professionally with my inquiry concerning my request. I found Ms. Williams to be very patient, cari...

Michael Dowling, Head of Responsive Repairs, Service Delivery

May I take this opportunity to say, thank you so much to Mr. Michael Dowling who dealt very kindly and professionally with my inquiry concerning repair issues at The Lambeth Question & Answer session ...

Shanice Brown, Stock Condition Coordinator, Property Services

Shanice has always been so helpful to me whenever I need contact details or any additional info for ex FM Residents, as I don't have access to the system. She always responds quickly and is always hel...

Glenn Adam, Clear the Way - Project Officer, Resident Services - South

Clear the Way Team, London General Needs

May I take this opportunity to say, A Big Thank you to Mr Glen, plus his team for their kind services, I found Mr Glen to be very patient, kind and extremely professional as he worked through all ...

Michael Adele, Senior Resident Sales Executive, Sales & Marketing

I would like to nominate Michael Adele for his excellent customer care skills and a highly competent Peabody member of staff . I would like to say that with our day to day dealings with him on our rig...

Brenda Mlalazi , Repairs Coordinator, Service Delivery

I had reason to contact your complaints department with connection to an ongoing repair that was reported in February 2018 and completed in October 2018 after 5 attempts to rectify the problem and sev...

Delphine Teh, Complaints Officer, Customer Services

I had reason to contact your complaints department with connection to an ongoing repair that was reported in February 2018 and completed in October 2018 after 5 attempts to rectify the problem and sev...

Charlene Nevins, Complaints Officer, Customer Services

I had reason to contact your complaints department with connection to an ongoing repair that was reported in February 2018 and completed in October 2018 after 5 attempts to rectify the problem and sev...

James Kirkham, Money Advisor, Finance (LC&C)

James has identified that young first time residents are particularly vulnerable to rent arrears, at risk of taking up high cost credit because of a lack of credit history, and are disproportionately ...

Kate Poyser, Team Manager, C&S South

Kate is a really proactive manager in Pathways. She constantly seeks out opportunities with other organisations, voluntary and statutory, to provide the best support to the adults who use our service....

Rebecca Fenner, PCF Community Programmes

I have worked with Rebecca for over 10 years, within that time she has always demonstrated a very positive and Can DO attitude, she always goes above and beyond for staff and especially volunteers. Sh...

Christine Wagg, Legal and Compliance

I recently attended Christine's lunchtime talk on Peabody and the First World War. It was fascinating and informative to learn more about the sacrifices Peabody tenants made during the war. I was asto...

Shabana Waka, H.R. Business Partner, Human Resources

I have known Shabana since I started at Peabody 3yrs ago. She has always been there to provide support to me and my team on all HR related matters, sometimes even if its just being there to listen. ...

Julia Syrad, Homeownership Relationship Manager, Resident Services

Julia is one of the most supportive, proactive and knowledgeable colleagues I have worked with in nearly 10 years here. When I started a new role, Julia went above and beyond not only supporting me bu...

Saysha Clarke, Neighbourhood Services Apprentice, Resident Services South

Saysha worked hard to gather information that was needed to resolve an issue that had been raised. We had been given a time frame in which the information was required and prompt action was taken. Sh...

Simon Jones, Service Delivery Building Surveyor, Service Delivery

Simon always goes the extra mile when dealing with colleagues and residents and this was very evident recently with 3 Care & Support cases where it was evident that Simon went above and beyond. We've ...

Ricardo Bushell-Auguste, Customer Services Officer, Resident Services

Ricardo went above and beyond to help a vulnerable Tenant with a PGM repair that had been outstanding for some time and was making her feel unsafe , she was very distressed and extremely unhappy , R...

Ben Russell, Neighbourhood Manager, Housing Management

After a devastating flood, Ben was thrown into supporting and sorting out the residents needs even though he wasn't even the neighbourhood manager for the area , he listened to the frustrations from...

Tracie Sharkey, Outreach Support Worker, C&S Essex

I would like to thank Tracie for all that she has done to help my brother and the family. His life has been completely turned around and he is eating properly and is much healthier than he has been fo...

Chanelle Gentry, Incomes Officer, Finance (LC&C)

There had been an ongoing situation with Basildon Council, myself & Peabody, I had been waiting since May for this situation to be resolved, I spoke to Chanelle on the 24 October and within 24 hours s...

Jacqui Fenton-Smith, Support Worker, C&S London

Jacqui is a real team player, she is always there when you need support.I'm nominating Jacqui as when I needed help with a double appointment to safeguard a customer from domestic abuse, she left all ...

Paige Cox, Customer Care Line Officer Repairs, Customer Services

I am incredibly proud of the work Paige has done this morning. We have an Out of Hours Services on Saturdays and were particularly short staffed on this day. With it also being the coldest day of the...

Kell Byer, Agency Support Worker, Care & Support

Every single day Kell is doing something extraordinary for the customers, as his creativity seems to be unlimited. I have seen Kell teaching customer who is autistic the value of money by putting th...

Jenna Marling, Coordinator/Planner - Responsive Repairs, PGM

I would like to nominate Jenna Marling for a WOW award. My reasons for this is she has made a measurable impact over the past two months since joining PGM as a work planner. Her enthusiasm, positivity...

Elly Petrova, Warden, Resident Services

Elly helped me translate important information for a resident, into his native language; she took the time out of her usual busy duties to contact him (and kept trying when she didn't get through the ...

Silvana Almeida, Neighbourhood Manager, Resident Services - East

I nominate Silvana as she recently managed a very challenging cases which involved a resident being evicted for rent arrears. The resident suffered from mental health issues and had already recentl...

Marjorie Mbulo, Neighbourhood Manager, Resident Services - East

I nominate Marjorie as she has demonstrated great focus, integrity and amazing collaborative working. Marjorie had been managing a challenging anti-social behaviour case in which two sets of neigh...

Aaron Phillips, Neighbourhood Manager, Resident Services - West

As our CRM super user, Aaron has gone above his role in supporting colleagues through the introduction of CRM. For me, Aaron has taught me to navigate the system, set up my desktop on Dynamics and he...

Michael Hyer, Application Support Analyst, Information and Technology

I would like to nomine Michael who has created an automated process that will email iPOS users who have not completed the iPOS receipting process currently we have 700 lines of un-submitted receipts i...

Gunter Gosain, Team Leader, C&S London

I would like to nominate Gunter as I am very grateful for all his enthusiasm towards peer support workers, and for the time he gives to staff, encouraging progression and development. I really like th...

Awarded in October 2018

Clive Senkatuka, Trainer/Coach Peabody Direct, Resident Services

I would like to nominate Clive Senkatuka for the time and effort that he has put into the training of Peabody Direct with the recent change of raising repairs to the new PGM Super Group. Clive has h...

Paul Brown, Asset Management Surveyor, CHAB Housing

Paul was called out to a devastating leak caused by a burst water mains. The leak damaged 9 of our properties and was attended the night before by 40 fire-fighters who had to ship residents to safety ...

Harold Clucas, PCF Community Programmes

I would like to nominate Harry for a WOW award to acknowledge his commitment to safeguarding a young woman and her unborn baby who are at risk of honour based violence. Harry has shown initiative and ...

Joe Hutchins, Facilities Assistant, Facilities

As a new Peabody colleague, Joe has already demonstrated so many values of our corporate culture. Throughout this uncomfortable saga of the heating and air con, Joe has been relentlessly trying to...

Marjorie Mbulo, Neighbourhood Manager, Resident Services - East

"I am writing to inform you about the excellent service I have received from Marjorie Mbulo. I have known Marjorie as my previous Neighbourhood Manger and even then her service was above and beyond th...

Anne Harris, Financial Inclusion Officer, Finance LC&C

"I would like to nominate Anne Harris for a WOW award. I would just like to say a big thank you to Anne for being such a lovely caring person. She has helped me through really bad times when I had b...

Sandra Walker, Floating Support Worker (Steps), C&S South

"From the very first day I met Sandra I was impressed by her kindness and knowledge of how she could help me. I sincerely do not know how I would have coped without her support and the help she gave m...

Rachel Wicks, PCF Trust Thamesmead

Rachel has delivered a hugely successful and comprehensive summer holiday programme in Thamesmead through commitment, collaboration and a significant amount of hard work. She developed the programm...

Lauren Lewis, Customer Care Line Repairs Officer, Customer Care Line

''May I take this opportunity to say, thank you so much!!! for your Customer services Personnel lady, named Lauren Lewis. Ms Lauren worked so hard to resolve a long running gas issue, it is because of...

Kerry Smith, Customer Care Line Officer, Customer Services

Karen Cronin, Customer Care Line Officer, Customer Services

May I take this opportunity to say, thank you so much, for your Customer Services Personnel ladies, Kerry Smith and Karen Cronin, who dealt very professionally with all my telephone inquiries concerni...

Christine Carrasco, Community Development Apprentice, PCF Community Programmes

Christine has consistently worked very hard throughout her apprenticeship and she is a reliable and a trusted member of the team. We receive positive feedback about Christine from residents, partners...

Zuhra Boota , Collections Assistant, Finance - Collections

I'd like to commend one of your staff members named Zuhra Boota. Zuhra strategically assisted me in clearing my Housing Benefit Overpayment and Court Costs without sweat. She made amazing suggestion...

Darren King, Environment Caretaker, Property Services

"I want to thank Daren not only for the excellent service he provides in keeping Bayliss house and George Peabody estate clean but his care for the residents as well. I am a disable person who has mob...

Clare Gooding, Personal Assistant to Director, Human Resources

Anita Seabridge, Head of Data & Information, Human Resources

I want to nominate Clare and Anita for the incredible work they have done to ensure that as many employees as possible were able to access flexible benefits last month. After learning about the shor...

Bujar Shehu, Housing Officer, C&S London

Bujar is a great example of care, compassion and the willingness to always go the extra mile for the people we support. We have a supported housing scheme called Eagle Dwellings where we house people ...

Julie Jenkinson, PA to Head of Care South, C&S Essex

Julie has been amazing in her pursuit to improve the lives of our customers. In the last few months she has worked tirelessly to get volunteers to decorate a number of customers homes and to get anoth...

Steven Knewell , Wates Contractor, Wates Contractor

Anita Nwankwo, Customer Services Officer, Peabody Direct

A big thank you to Anita who, without hesitation, stepped up and offered to help with a Mutual Exchange sign up this afternoon when the two residents involved turned up at WBR instead of here (JDW) to...

Abu Hasnath, Caseworker, C&S London

"Abu was kind, compassionate and available throughout the process of helping my dad. He regularly checked in with us, including when dad had a spell in hospital. We need more poeple like Abu helping t...

Maureen Arthur, Financial Wellbeing Advisor, Finance (LC&C)

"I suffer from emotional wellbeing challenges, and Maureen has always gone the extra mile in helping us receive the benefits we need and are entitled to. This has changed my life and outlook on life. ...

Jill Green, Customer Services Officer, Resident Services

Jill always goes the extra mile when dealing with colleagues and residents, this was the case recently with a resident. The resident had a relative coming home from hospital who needed two large armch...

Ihab Elhabak, Warden, Resident Services

I am nominating Ihab Elhabak who has been ambitious for our residents and organisation, and collaborative across the organisation. On 3rd September, the Wardens Team were asked by the Building Service...

Awarded in September 2018

Marjorie Mbulo, Neighbourhood Manager, Resident Services - East

Marjorie is very caring and very supportive with her Team east Team 1. Recently I received an email from a resident see below that was very satisfied with the service she received and immediate respon...

Maureen Arthur, Financial Wellbeing Advisor, Finance (LC&C)

Maureen met with a resident who was about to be evicted. She collaborated with the Collections Team to postpone the outright possession hearing pending resolution of arrears. Maureen then worked with ...

Angela Allen, Neighbourhood Manager, Resident Services

Angela assisted a medical team from the NHS to help one of our tenants return home. The doctor said 'He is now medically fit and able to return home since last week but I gather there is a long del...

Christine Cooke, Floating Support Worker (Steps), C&S South

When I met her I was sure I had no hope of ever finding somewhere to live. Christine fought for me during seven months (December to June) and was always at the end of the phone.Without Christine I am ...

Tamira Stephens, Support Worker, C&S London

I would like to nominate Tamera because of having a passion helping vulnerable customers within the scheme. She recently observed a customer who was experiencing challenges and remained focus on supp...

Sandra Walker, Floating Support Worker (Steps), C&S South

When this lady came to me I wasn't sure how she could help me - within minutes of talking to her I felt totally at ease and realised there was help for me. Sandra gave me hope and directed me in the r...

Floating Support Team , Care & Support

Peabody has recently been part of Brentwood Council Fun Days bringing the community and various agencies together on a Friday over a period of 7 weeks at several locations in Brentwood We had a fan...

Deji Sangobowale, Neighbourhood Manager , Neighbourhoods

Over the years it has been very clear and effective communicating with Deji. He even came to visit at one point to personally see that I was safe after an incident. He is perfect for the customer serv...

Peabody Direct, Various, Peabody Direct

Peabody Direct are an excellent team and witnessing what they deal with on a daily basis, first hand was an eye-opener. On 12th September 2018, Peabody Direct had to re-locate from Westminster Brid...

Regina Marcelo, Environment Caretaker, Property Services

I would like to nominate Regina Maria Marcelo, he had helped us deal with a difficult situation where a tenant had passed away in one of our properties. I was due to show the family the flat so they c...

Claire Tutte, Customer Care Line Officer Repairs, Customer Services

We have had long ongoing flooding in the communal areas. Claire has been really helpful in getting this sorted and was reassuring and clear with what was going to happen. I was very mad when I first c...

Tajuan Grant-Hogg, Supported Housing Administrator, C&S London & South

TJ is a true inspiration to us all. He is not only a dedicated and determined individual who goes above and beyond on a daily basis to support his team but he also puts everyone else before his own in...

Craig, Operative, Breyer - contractor

Miss Asia White called in today because she has never come across such a professional and competent operative showing a level of experience to such a high standard. She advised that she cannot give mo...

Dean Lukeman, Peer Worker - Mental Health, C&S London

Dean is a very caring and good worker: I have recently moved from Marsh Hill to Link Street and during that time he supported me by helping me to pack my belongings and move them to Link Street. He ...

Steven Mercer, Team Manager, Property Services

Steve stepped in to assist at very short notice when two vulnerable elderly residents needed assistance. The residents had been admitted to hospital but were medically fit for discharge however unable...

Sundip Vadher, Caretaking Services Manager East, Property Services

Sunny stepped in to support an elderly, vulnerable resident who had no gas supply and no telephone, he arranged for an emergency gas engineer to attend to the resident the same day; despite the contac...

Eleanor Probyn-Gibbs, Development

Ellie got in touch with me to let me know she had used her 2 Peabody Promise volunteering days this month, and upon asking for a bit more information she informed me that in actual fact she has volunt...

Irene Taylor, New Resident Officer, Resident Services

Irene went above and beyond her role to ensure that a mutual exchange went ahead, despite several set-backs caused by Universal Credit payments, and delays with gas and electric certificates. Irene wa...

Jamie Mcturk, Agency & Older People's Services

Time and time again I have had to contact Jamie's team when I come across the most vulnerable of our residents who need help with everyday upkeep of their properties. Jamie and his team have never let...

Tim Adair, Construction Inspector, Development

When I was faced with trying to get a brochure signed off with accuracy ready for sales launch during the Development Manager's absence, Tim went above and beyond the call of duty to assist. He collat...

David Attridge, Support & Tenancy Management Worker, C&S London

I would like to nominate David Attridge for a WOW award. David embodies excellence in both his professional and personal approach and I cannot stress highly enough how his support has been both critic...

Anne Harris, Financial Inclusion Officer, Finance LC&C

Anne Harris has been so helpful and supportive to me. I don't know what I would have done without her. She helped me apply for PIP which was successful and has helped me with various appeals to do...

Emma Gould, Head of Service Sussex, C&S South

As a manager Emma has always been extremely conscientious, considerate, reliable, and supportive. She is prepared to be flexible, always listens and responds to issues I raise and praises work well do...

Christine Ellerington, Housing & Community Investment Finance

Since I don't use IPOS frequently, I feel inconfident about using it. Christine is always happy to take time out of her own workload to oversee that the process is correctly done and efficiently done....

Megan Boatman, Support Worker, Care & Support

Megan Supported our customer in making cakes for a pour a cup of kindness raising money for the red cross. After a very poor start to the day the customer and Megan went out and sold the cakes at o...

Rajwinder Kaur, Administrative Support Officer, Finance

Rosie (Rajwinder) joined Peabody in March and has shown exceptional learning abilities and compassion. She has been tasked with supporting new claimants on Universal Credit and has taken on broad resp...

Awarded in August 2018

Karen Muller, Team Leader (Steps), C&S South

In the face of some devastating news regarding cuts in our service, Karen's first thoughts were with those of her team. She has always been a caring team leader, never failing to support those who wo...

Michael Finlay, Litigation Executive, General Counsel & Group Secretary

Michael Finlay deserves a WOW award for the excellent service he provides to customers and to the business. He has always made himself available to handle any queries the surveying team have and genui...

Angela West, Outreach Support Worker, C&S Essex

I met Angie a few years ago at a drop in centre and I have seen her on many occasions. Angie has helped and supported me with phone calls, letters, and advice, but most of all my emotional state. I ha...

David Grimwade, Desktop Support Analyst (Mobile), Information and Technology

Bradley Barnes, Information and Technology

Really grateful to Bradley and David for such a swift response and resolution to our issue. Having found that the SIM in our department mobile no longer worked, I contacted Bradley to arrange a new S...

Peabody Direct, Various, Peabody Direct

Sitting next to Peabody Direct I overhear their conversations with residents on a daily basis. Their continuous dedication towards delivering excellent customer service is exceptional, they remain pro...

Jann-Louise Deasy, PA to Executive Finance Director, Finance

On IPOS, after becoming an approver I had lost access to raising requisitions and had 3 overdue invoices that needed to be raised urgently. So after looking at the list of workers in my department who...

Michael Breach, Support Worker, C&S London

I would like to nominate support worker Mick Breach for a WOW award. Mick works on our floating support service in Southwark and Lambeth for adults with Learning Disabilities. Mick is a dedicated a...

Ricardo Bushell-Auguste, Customer Services Officer, Resident Services

Ricardo is an absolute star and a credit to Peabody - he goes out of his way to ensure excellent customer service for our residents, including liaising with contractors to advocate on behalf of reside...

Anthony Mitchell, Service Delivery Administrator, Service Delivery

Bringing the Investment programmes together to combine both Peabody and FM stock has been complicated due to the different systems involved. Anthony has helped bridge this complication by continuously...

Arlene Castillo, Relief Support Worker - SH RBKC, Relief

I wanted to show my huge appreciation to Arlene in regards to the support she has shown me. Arlene has had such a positive impact on my health and wellbeing since she has been supporting me, helping m...

Samba Coulibaly, Environment Caretaker, Property Services

I would like to nominate Samba for his hard work, dedication and providing good level of service to our customers. The standard of cleaning on the estate has improved a lot and the residents are very ...

Lauren Lewis, Customer Care Line Repairs Officer, Customer Care Line

Lauren dealt very professionally with my telephone inquiry concerning my repair issues. I found Lauren to be very patient, kind and extremely professional as she worked through all the issues, with re...

Gary Leman, Environmental Operative (Street Scene), Environmental Services

Andrew Shepherd, Environmental Operative (Street Scene), Environmental Services

Paul Starkey, Environmental Operative (Grounds Maint), Environmental Services

Sarha Wines , Environmental Operative (Street Scene), Environmental Services

I stay at Woolwich in Major Draper Road. During my morning run, these lovely gardeners stopped their noisy machine everytime I passed. Not just one person, they immediately signaled to the next person...

Carmella Obinyan, Maternity Champions Manager, Subsidiaries - Old Oak & Charlton

I have decided to nominate Carmellla Obinyan because her motivation, support, understanding and passion for the work she does has set an example on me and all the Maternity Champion team. Also the ...

Michelle King, Neighbourhood Manager, Resident Services - West

Joanne Hall, Senior Neighbourhood Manager , Resident Services East

Following a serious incident in which a car had driven through one of our Essex Community Centres, Essex Neighbourhood Managers Joanne Hall and Michelle King were amongst some of the 1st responders, m...

Diane Browne, Care Support Worker Level 1, C&S Essex

You have been a very good keyworker to me and you have really worked hard and been so nice to me and very caring thank you very much for taking me to the hospital. I appreciate it with all the paperwo...

Samantha Leopold-Cox, Specialist Project Worker, C&S London & South

I received this email from a staff member who works for LB Hackney's Resident Sustainment Team, one of our most important partners. It speaks for itself. Sam manages about 300 assessments a year! The ...

John Anklam, Agency & Older People's Services

John has gone out of his way to make a new resident feel very welcome, and the resident speaks very highly of John, and all the help John has given him in with getting used to the new area, dealing wi...

Danny Hardie, Financial Wellbeing Team Leader, Finance LC&C

I recently visited a tenant at home to work on his renewal PIP claim and in the course of gathering information to represent his needs around his disability we discussed his previous claim. Danny work...

Anthony Wyatt, Service Delivery Building Surveyor, Service Delivery

Tony made the decant of a very vulnerable tenant run extremely smoothly once works started. Often decants last longer than expected which can be traumatic for residents. especially when they are temp...

Julia Chaffe, Tenant Advisor, Resident Services

Julia recently supported a very vulnerable resident both emotionally and practically through a long and complicated repair - Julia supported the resident with care and compassion throughout the whole ...

Alya Din, PA to Executive Director Care & Communities, PCF Business Support & Programme Mgt

I believe that Alya Din is a shining example of how we as Peabody staff should be, both within our own behaviours but also in the way we treat each other. On a daily basis Alya demonstrates our va...

Lucy Day, Outreach Support Administrator, C&S Essex

A good Administrator is the bedrock of any service, without this solid foundation any service would not function. Lucy is the epitome of excellence, she runs the front office like a well oiled machine...

Babafemi Osinlaru, Relief Support Worker, C&S London

Clara Oshodin, Relief Support Worker, C&S London

Oana-Maria Gradinaru, Receptionist, Information and Technology

I received an email today from Mr S. which you can read below and speaks for itself I think. Particularly in relation to his sense of relief at what appears to have been extremely worrying for him, th...

Jonathan Okwuofu, Incomes Officer, Finance (LC&C)

One of our customers, Mrs Emilia D called in specially as she wanted to nominate Jonathan for a WOW award. She said she could not thank him enough for helping her to get out of arrears and maintain he...

Awarded in July 2018

IT Service Desk, 1st and 2nd line and Field Engineers, IT

I work in IT, and whenever I turn to the helpdesk for help they are always there for me. I am so impressed with their unwavering commitment to all customers. I had a penny drop moment and realised tha...

Gemma Curley, Customer Care Line Officer Repairs, Customer Services

Gemma once again was so helpful. I always feel I can go and ask Gemma anything because she is so friendly, approachable and knowledgeable. She really helped me with a query today even though it is not...

Thandice Bowen, Incomes Officer, Finance (LC&C)

Thandice Bowen (as my income officer with Peabody), helped me after I ran into serious problems concerning my rent arrears. As a result, my family and I found ourselves being threatened with homelessn...

Lewis Mcrae, Trailblazer Mentor, C&S Essex

Lewis has gone all out in every way possible to help me and my daughter Michelle. Michelle has had problems with drink, drugs and homelessness and Lewis has been a massive help to the both of us. I ...

Angela Preston, Outreach Support Worker, C&S Essex

Debbie Tween, Outreach Support Worker, C&S Essex

Rachel Aldridge, Neighbourhood Manager, Resident Services - West

Angela & Debbie have been supporting one of our tenants in Temporary Accommodation since February when he moved in. There were issues with him being refused benefits for his housing costs. Angela & De...

Amadu Koroma, Caretaker, Estate Services

We have recently been getting items cleared from communal areas on the Tachbrook Estate which has proved difficult and controversial as many residents think it overzealous. One resident needed assi...

Natasha Bested, Community Development Worker, Community Regeneration

Natasha was a vital part of our Health at Home research project, the report of which was launched on 09.07.18.Natasha was a Health Navigator and used new ways of working with our vulnerable residents ...

Helen Austin, Welfare Benefits & Money Advisor, Resident Services

Helen assisted one of my vulnerable residents who was experiencing DV from an ex partner who had hacked into her bank accounts and left her with literally no money. Helen kindly assisted this tenant ...

Alya Din, PA to Executive Director Care & Communities, PCF Business Support & Programme Mgt

Alya provided an exceptional service back to IT, this was a short notice exercise with clarity and process that has had an amazing impact on a very ambitious project. We are grateful for her responsiv...

Tina Draycott, Supported Housing Coordinator, C&S Essex

I would like to commend Tina for the excellent work that she does in her role. She is always quick in her responses and is extremely helpful at all times. Tina has helped me no end when I have come to...

Elliot Woolf, Customer Care Line Officer Repairs, Customer Services

I would like to nominate Elliot for the WOW awards as he is a credit to the customer care line team. He manages to resolves issues in a very timely manner and after numerous calls in relation to n...

Ellis Knowles, Economic Inclusion Project Officer, PCF Trust Thamesmead

Ellis has been amazing at pulling together a very important piece of work for the residents of Thamesmead. She has been demonstrating her commitment, passion and organisational skills working with a v...

CCL Multimedia Team, Customer Care Line Officers, Customer Care Line

I would like to nominate the CCL Multimedia Team: Gemma Curley, Ellis Clark, Emma Kalloo, Jessica Smith, Karen Foster, Gill Smith, Amy Leveridge, Chelsey Smith - for a WOW award for their dedication i...

Tatum Quinn, Trailblazer Manager, C&S Essex

As a team we feel Tatum deserves recognition for her hard work, please see below all of the team's words below and why we have submitted a nomination. Lewis McRae Tate has been a fantastic manag...

Charmaine Patmore, Information and Technology

Charmaine has been really supportive at a very challenging time within Service Delivery. There have been changes that have had to be made (more than once) and Charmaine has shown she is a superb an...

William Petts-Dunbar, Neighbourhood Manager, Resident Services - West

I was off unwell last week and I was really worried that my workload would increase dramatically during this time, due to our team being extremely busy. Will covered my patch whilst I was off and ...

Laura Ward, Team Leader (Steps), C&S South

Sheryl Morris, Care Support Worker Level 2, C&S Essex

They showed genuine concern and understanding of my problems, and dealt with them successfully, causing me to become a happier and more independent person. I feel that a weight has been lifted and my ...

Tafari Johnson, Support Worker, C&S London

I'm nominating my support worker because he is the best support I've ever had, he always there to offer support and without him I would not be where I am now never too busy to offer advice. I could no...

Bradley Barnes, Information and Technology

I am nominating Bradley because he has demonstrated a strong desire to work collaboratively to work towards providing a better service for our care and support colleagues. He has been very proactive i...

Jackie, Scheduler, BSW - contractor

I called BSW this evening on behalf of a resident and spoke with Jackie on the Out of Hours team. She was absolutely brilliant. She went the extra mile to help book in a job for a vulnerable resident....

Janine Hammond, IT Programme Manager, Information and Technology

I'd like to nominate Janine for a WOW! award as we have worked together on several initiatives where she has empowered me to develop my skills and encouraged collaborative working. For example, we...

Ersal Mehmet-Ali, Service Desk Analyst, Information and Technology

Ali was extraordinarily helpful in setting up our new team so that we could take critical recurring payments from our tenants worth around £200,000 a month. Ali was patient, took me to all the rel...

Trailblazer Team, Various, C&S Essex

I would like to nominate my entire team for a WOW award as they astound me every day with their hard work and compassion. Lewis McRae, Deborah Bolam, Samantha Sullivan, Grant McManus and Natasha Barto...

Helen Ifill, Team Leader, C&S London

On 19 June Helen responded as On-call Manager to a medical emergency involving one of our customers at Ivydale Road, a supported housing scheme for adults with learning disabilities.The customer was t...

Bunmi Idowu, Community Safety Officer, Resident Services

In September 2017 Bunmi took on a secondment as a Community Safety Officer and is still in the role, Bunmi's replacement as CST Administration Officer was Dawn Collins, formally of FM. Even though...

Mark Barrett, Group Payments Manager, Procurement & Payments

I would like to nominate Mark for a WOW because it was late on a Friday when I was informed contractors had stopped work at a site due to non-payment of money, Mark could see I was stressed and he aut...

Mark Attfield, Head Of Peabody Direct, Customer Services

I would like to nominate Mark, with the awful news that has been declared on the future of the department he has worked tirelessly to improve and build, he still remains positive and strong in keeping...

John Phelan, Neighbourhood Manager, Resident Services - South

John recently helped a non Peabody tenant who was found to need urgent medical attention, possibly life threatening. John contacted his landlord and reminded them of their responsibilities. He also ma...

Charmaine Patmore, Information and Technology

I would like to nominate Charmaine Patmore for a WOW award. We were having problems with QL which was stopping us being able to raise jobs. Charmaine came to Peabody Direct and spoke to each person, ...

Anne Harris, Financial Inclusion Officer, Finance LC&C

I would like to nominate Anne Harris, because she is a very helpful person. When I had problems she was there for me. She listened to me and not just passed me to someone else. She works very hard to ...

Quelen Beckford, Driver/Carer, Agency & Older People's Services

Pauline Mudimu, Care Assistant, Agency & Older People's Services

I would like to nominate Pauline Mudimu - day care assistant and Quelen Beckford - day care driver/carer - who worked extra miles to make sure our customer was safe and delivered excellent customer s...

Angela West, Outreach Support Worker, C&S Essex

MS came from a life of not having to worry about money very much to then having to try and survive on benefits after losing his home, business and relationship. He was having dark thoughts about his e...

Awarded in June 2018

Tracey Clapham, Caretaker Supervisor, Property Services

I was at our Islington Estate with Tracey when one of our elderly and vulnerable tenants came over to the workshop she was near to tears. She informed us that she had water dripping off the light fitt...

Anthony Higgins, Support Worker, C&S London

I am very grateful for what your company is doing in my life with the little time that was referred to your company. I can see the help your workers are rendering about my situation which is much appr...

Martyn Mace, Drain Technician Supervisor, Environmental Services

Russell Flook, Drain Technician Trainee, Environmental Services

Martyn and Russell recently attended to remove a large difficult to reach buddleia plant which was causing damage to a wall on our Duchy Street estate (Southwark). They did this to assist the maintena...

Marco Ferdenzi, Caretaker, C&S London

Marco has been very effective in the caretaking of 3 schemes in his on site in Hackney. Marco will maintain the health and safety of the schemes by reporting any communal repairs, completing daily t...

Joe-Kin, Operative, TSG - Contractor

Mr. Joe-Kin dealt very professionally with my bath water heater repair issues. I found Joe-Kin to be very patient, polite and extremely professional as he worked through all the issues with respect to...

Fatma Niyazi, Customer Care Line Officer Repairs, Customer Services

A customer desperately needed some help in one of our reception offices today, and he could only speak Turkish. He sounded quite upset, and the lovely Fatma was more than willing to help by taking ove...

Oliver Philpott, Building Manager, Mainstay - contractor

Oliver is the dedicated Building Manager as part of the External Managing Agent for the Queen Elizabeth Hospital Estate in Tower Hamlets. Since Oliver started his position he has been proactive in res...

Ramone Senior, Junior Incomes Administrator, Finance (LC&C)

Ramone took over an existing role with established procedures. One of his main responsibilities is to generate, print and post all arrears notifications letters weekly for the legacy Family Mosaic Col...

Deborah Bolam, Trailblazer Mentor, C&S Essex

Deborah has worked with a customer who is notoriously hard to engage with or gain trust. Deb never gave up with EM, she worked so hard to forge a trusting relationship and open doors where all others ...

Lorna Mills, Neigbourhood Services Officer, Resident Services

I received this from the Cats Protection League, an organisation that a member of my team, Lorna Mills, has been working with. The message in the email demonstrates the dedication and commitment show...

Paul Dixon, Incomes Officer, Finance (LC&C)

I have nominated Mr Dixon for his constant professionalism, patience and caring attitude. Mr Dixon has always contacted me back whenever I have left a message. These are all rare qualities. Almost 2 ...

Adam Knight, Senior Incomes Officer, Finance (LC&C)

Adam has worked tirelessly for several months with former Peabody Managers and staff in Data Reporting to create a report for monitoring ageing arrears, something that Family Mosaic previously used, f...

Claire Rawlinson, Customer Care Line Repairs Officer, Customer Care Line

May I take this opportunity to say, thank you so much, for your Customer Services lady named Claire who dealt very professionally with my telephone inquiry concerning my repair issues. I found Claire ...

Shanice Brown, Stock Condition Coordinator, Property Services

Sophie Dobbins, Stock Condition Surveyor, Asset Management

Sophie and Shanice have worked endlessly to ensure the smooth running of the stock condition survey programme, which has a target of 10,000 surveys per year, to support the Planned Investment programm...

Shola Adebayo, Information and Technology

After requesting a tablet in February and chasing without response for a few months, Shola offered to investigate this on my behalf. When the tablet arrived, I was advised to attend Albion House for c...

Patrick Scoot, Caretaker, C&S London

Pat has been an absolute delight to work with in every way but I would particularly like to nominate him for a WOW because of the way he has gone well over and beyond his call of duty to facilitate so...

Leah Parker, Scheduler, Breyer - contractor

Leah was absolutely brilliant today as per usual. A customer really needed help with a job she had booked in for next week, and she managed to go above and beyond to organise an operative from a diffe...

Jane Fishwick, Caseworker, C&S Essex

I would love to nominate Jane Fishwick for this award, she has totally restored my faith in human nature. I had been going through hell with my benefits and help for housing . As I suffer with bipolar...

Avril Benjamin, Evening Supervisor, Agency & Older People's Services

I will like to nominate Avril, because she assisted and cared for Sally, a Darwin Court resident who fell down on the road on her way back to her flat. Avril called the ambulance and stayed with her u...

Maria Fatima Lewis, Customer Services Officer, Resident Services

Fatima is a fabulous employee, a huge asset to our department and is so deserving of this award and recognition. Fatima is a walking encyclopaedia of knowledge when it comes repairs,properties and pro...

Halil Can, Decant & Resettlement Officer, C&S London & South

On my mother Iryna behalf, I would like to nominate Halil Can for the WOW award. We just would like express our gratitude and to say big thank you for Halil's dedication, personal care and incredible ...

Jetlinda Sylejmani, Customer Care Line Officer Repairs, Customer Services

May I take this opportunity to say, thank you so much, for your customer services personnel lady, named Jeta who dealt very professionally with my telephone inquiry concerning my repair issues. I foun...

Cheryl Ayoola, Community Safety Officer, Resident Services

David Obote, Warden, Resident Services

Ihab Elhabak, Warden, Resident Services

**Cheryl Ayoola - nominated by Vanessa Greenstreet** A vulnerable elderly resident had his flat taken over by a drug user who attempted to financially exploit our resident. Police alerted Peabody a...

Hayley Colman, Customer Relationship Manager, Property Services

Justin Kirby, Surveyor, Property Services

Therisa Tidy, Senior Tenant Advisor, Resident Services

Allan Ronald, Responsive Repairs & Voids Manager-South, Property Services

Max Panzavechia, Neigbourhood Services Officer, Resident Services

Kevin Bartlett, Clerk Of Works, Property Services

Daniel Cordiner, Tenant and Family Services Manager, Resident Services

Shaha Alam Kha, Building Surveyor, Property Services

Sussana Danquah, Welfare Benefits and Tenant Support Administrator, Resident Services

I just wanted to take this opportunity to thank you all for the amazing work that has been completed 138 Kentlea Road, without the dedication and support that I receive from colleagues none of this wo...

Stephanie Clarke, Day Care Co-ordinator, Agency & Older People's Services

On behalf of day care staff we would like to Nominate Stephanie Clarke. Stephanie has gone extra mile to train us. It was a 6 months course for Best Practice for Dementia. Stephanie was so patient wit...

Neil Harrison, Customer Services Officer, Resident Services

Neil was tasked with assisting the data protection team in retrieving some outstanding subject access repair requests. Neil worked outside of his present role as a customer service officer within Pea...

Joanne Rogers, Receptionist, Information and Technology

Janet Stent, Receptionist, Information and Technology

An elderly resident arrived at WBR reception very confused, disorientated and unable to communicate coherently. She was clearly very vulnerable and had a large sum of money on her. Joanne and Janet lo...

Lisa Fisher, Facilities Assistant , PCF Community Programmes

Lisa was on duty at the Paradox Centre on a Saturday night and as her shift was coming to an end and she about to lock up, an elderly woman came into the centre. She stated that she was homeless and ...

Mathew Benefer, Information and Technology

Recently the Finance and Communications department have procured a new external agency to help deliver our annual reports. To deliver this essential piece of work we required multiple software install...

Michelle King, Neighbourhood Manager, Resident Services - West

Michelle dealt with an incident that occurred at the King Edward Centre whilst I was on annual leave that was over & above her job role she took action & contacted all the relevant groups & got the is...

John Sentongo, Team Leader, C&S London

I have observed John within the team and am astounded how he has been working to empower residents. This is a new pilot initiative for the organisation. He is been very hands on in setting up local pr...

Vanessa Greenstreet, Older People's Support Worker, Resident Services

On entering the office building at Walworth Road today, Vanessa noticed a homeless man sleeping by the back door of the building. A number of people passed by and ignored him and didn't give him a s...

Simone Nelson, Housing Officer, C&S London

The reason for my nomination for Simone is that she is a great asset to Peabody, she is on hand to complete all issues that we may raise with her with regards to the people we support, she has interac...

Oliver Philpott, Building Manager, Mainstay - contractor

I'd like to nominate Oliver Philpott of Mainstay management agency of the Queen Elizabeth Development located in Tower Hamlets. Oliver has settled in well and always helpful with the residents and has...

Awarded in May 2018

Anne Shuttlewood, Data Analyst, IT

In a recent project being undertaken to integrate both the Family Mosaic and Peabody asset management software, Anne was pivotal member of the team working closely with both colleges in IT and Custome...

Isabel Daddey, Building Surveyor, Service Delivery

She is very understanding, has great communication skills. Can problem-solve and negotiate with people from all walks of life. She is very knowledgeable about her jobs and demonstrated this when makin...

Elizabeth Cooknell, Specialist Support Worker - LTC, C&S South

At a time in my life of double bereavement of daughter and husband, Liz was my guardian angel. She helped me in so many ways and made my burdens easier to bear. One of her greatest quality in her comp...

Emily Orton, Business Systems Analyst, Information and Technology

In Care and Support we have been rolling out a new rostering system for workers to pick up additional shifts. Since joining Family Mosaic and Peabody Emily has consistently support us in using and con...

Wendy Ellis, Outreach Support Worker, C&S Essex

On behalf of Daljeet Kaur, Specialist Occupational Therapist, Essex Partnership University NHS Foundation Trust, West Specialist Psychosis team: "I am one of the Occupational Therapist's working in...

Scott Lloyd, Outreach Support Worker, C&S Essex

I have the pleasure of being Scott's Manager. Today I received a lovely email from a Housing Options Officer at Castle Point Council in Essex regarding a case he has been working on. I feel Scott dese...

Feseha Alemayehu, Caseworker, C&S London

Feseha started in our team a while ago, having done similar roles in the past. Feseha has always stated that he has learnt so much in this team from mandatory reconsiderations to stay of evictions. Re...

Peter Mitchell, Neighbourhood Manager, Resident Services

I worked with Peter when he was in the Private Rents (Lettings) team and since he became the neighbourhood manager for the Victoria Park estate, he has consistently provided help whenever I and VINCI ...

Anthony Francis, Environment Caretaker, Property Services

During the refurbishment of the Pilton Place play space, Anthony could not have been more helpful. He assisted us every step of the way, answered resident questions, helped the onsite contractors and ...

Lewis Mcrae, Trailblazer Mentor, C&S Essex

Both myself and several other agencies believe that Lewis saved this young woman's life. MW was suffering severe domestic violence (DV) and was homeless...at one point she had a hole bitten from her c...

Telsa Walker, Floating Support Worker, C&S London

This is a joint nomination from a customer and myself. Telsa works consistently hard with all her customers but has achieved very positive outcomes with one in particular, who, without Telsa, woul...

Cynthia Mathurin, Caretaking Services Manager West, Property Services

We were holding an opening event for a recently completed play space and two days before the event was due the site was fly tipped right where we were putting some of our activities. Unfortunately a ...

Graham Towse, Maintenance Manager, C&S South

Graham is a real asset to Pathways and other sites that he manages. He always goes above & beyond to respond to all maintenance issues and to keep Pathways looking homely, safe and comfortable. Gr...

Mobo Olayeni, Relief Care and Support Worker - London, Relief

Mobo has provided activities for frail and elderly tenants for the last 18 months in a 55 plus service in a Hackney housing with care scheme for the local Afro- Caribbean and African community. She ha...

Jeb Andrews, Asset Database Manager, Asset Management & Strategy

As one of many major systems projects we are currently working on, the successful rollout of Keystone is very import to the new organisation. Jeb has been instrumental in getting us to where we are an...

Anthony Freeman , Tenant and Family Support Officer, Resident Services

AVW is severely disabled and Tony's persistence with the hoarding project and getting his home deep cleaned by Clearway will help him to cope and will have a significant impact on his life. It will en...

Christopher Gatt, Environment Caretaker, Property Services

Chris is a caretaker on our Westminster sites. In the absence of the team manager, Chris was asked to step up to a supervisor role - this he did. He also had to look after the estate on his own while ...

Lynda Conway, Team Manager SupHsg L2, C&S Essex

Over the last few months unknowingly I have been grieving for the loss of my father which brought up a lot of other issues from the past. If it wasn't for Lynda helping me feel relaxed enough in my su...

Clair Breton, Floating Support Worker, C&S London

Clair has been working with a client JK. JK has a corporate appointee in the local authority. She was claiming Employment and Support Allowance for which the practice is to require regular reassessmen...

Ashleigh Corlis, Resident Sales Executve, Sales & Marketing

It is an absolute pleasure to nominate Ashleigh Corlis and if I could I would nominate her everyday. Not only does she provide support to her work colleagues, old and new, she also goes out of her ...

Isabelle Bramble, Resourcing Business Partner, Human Resources

Isabelle has worked under extreme pressure to deal with a large intake of new applicants for vacant roles and has given total focus to ensure Peabody team requirements are met, she has arranged interv...

Roberto Simonatto, Information and Technology

Tricia Palmer, Information and Technology

Terry Thomas, Information and Technology

I would like to thank Tricia, Roberto and Terry for their outstanding work in moving the Lettings Team to a larger area of Joyce Dawson Way. This required the moving and installation of 9 screens, mo...

Samantha Gibbs, Community Safety Officer, Resident Services

Sam worked really hard and responded immediately to help a resident and his family. He was arrested and needed help from outside agencies. Sam got in touch with all the necessary services, to help an...

Frank Smith, Neighbourhood Services Officer, Resident Services

I am working with a disabled tenant who also suffers from a mood disorder. She becomes depressed and confused so that letters or phone calls may not always make sense to her. When frustrated she may b...

Billy Lee, Multi-Trade Apprentice, Peabody Group Maintenance

Billy Lee is a 3rd year apprentice and has recently won the Training Trust Learner of the Year. Billy was nominated by all three people - manager, liaison officer and college lecturer. His liaison off...

Khalid Fysal, Employment Advisor , PCF Community Programmes

A young resident waiting to speak to Khalid Fysal in the reception area of his Leyton office, was approached by two young men who requested that he go outside and speak to them. Noticing that the resi...

Steve Gibson, Team Manager, Estate Services

Steve Gibson has been a huge support to me as a Neighbourhood Manager on all my estates and has worked with me for many years, Sometimes as a Neighbourhood Manager you are on estates with serious issu...

Daniel Nyame, Building Surveyor, Service Delivery

Daniel was instrumental in overseeing the repair works within the property. A lot of things went wrong until he took over the case. He was very professional, friendly and patient even when I was compl...

Cheryl Ayoola, Community Safety Officer, Resident Services

My colleague Cheryl took a call from the Police in relation to a resident who had reported his so called "friend" had accessed his bank account without his permission. From further investigations, it...

Laura Mansfield, Outreach Support Worker, C&S Essex

I wanted to nominate Laura not only on the amazing work that she does with our residents but also the fantastic support that she has with colleagues. Laura supports a number of challenging clients ran...

Denise Monk, Outreach Support Worker, C&S Essex

Laura Mansfield, Outreach Support Worker, C&S Essex

I would like to nominate two of my staff, Denise Monk and Laura Mansfield, due to a recent they carried out and the subsequent potential saving of a life. They both carry out assessments into our O...

Sandra Walker, Floating Support Worker (Steps), C&S South

We could not have had a better support than Sandra. She was always very helpful with whatever we asked her about, and her patience was superb. Nothing was too bad that she wouldn't help us with it. Wh...

Goran, Operative, Polyteck - contractor

My mum had a contractor called out to deal with her problem with the electric. When he came he realised the meter had run out and took £10 out of his pocket to top up her meter. This is amazing and h...

Gemma Gouldsmith, Admin Assistant, C&S Essex

I would like to nominate Gemma for a WOW award. Gemma is always so helpful whenever I have approached her for help. Her positive, bubbly attitude is noted all around the office. I have asked Gemma for...

Amy French, Senior Support Worker, C&S Essex

Donna Root, Care Support Worker Level 1, C&S Essex

Amy and Donna are very supportive and welcoming. They work really well with all of the ladies especially one that we go to see who has very complex needs. They are an absolute pleasure to work with. T...

Jill Green, Customer Services Officer, Resident Services

Our admin staff that deal with the Peabody Direct email boxes noticed that we were receiving multiple emails from one particular resident that were not making much sense. Although we did forward t...

Awarded in April 2018

Lewis Mcrae, Trailblazer Mentor, C&S Essex

Lewis has been our caseworker for at least 10 months and has been a tremendous support and has worked hard in our support while we were going through out eviction process. Without him we would not hav...

Peabody Direct, Various, Peabody Direct

During the hard weather winter and snow, they battled to get into work to make sure our calls were answered 8am - 8pm as promised to our residents. This also meant a lot of the team went on to work ad...

Trudy Bettinelli, Floating Support Officer, C&S Essex

Jodi Wallace, Information & Advice Advisor, C&S Essex

I would have lost my home, had it not been for the invaluable advice and support I received from both Trudy and Jodi. I arrived at Centrepoint feeling hopeless and depressed but thanks to excellent se...

Sophie Reason, Neighbourhood Manager, Essex General Needs

Sophie is a welcome and charismatic woman. Throughout my moving process, she has been helpful, compassionate, and informative. She's made sure my requirements were met, as well as putting any concerns...

Elizabeth Cooknell, Specialist Support Worker - LTC, C&S South

This woman has changed my life for the better and achieved things that I could not do and where no other would help me in my difficulties. I owe her a great debt as she went above and beyond to help m...

Christine Cooke, Floating Support Worker (Steps), C&S South

From my initial contact with Christine I was put at ease. I felt assured that help was at hand. I had so many issues - medical, mental, as well as financial and family issues. I was so stressed and an...

Pablo Cazar-Lopez, Area Housing Manager, Resident Services - South

Today I was faced with a tenant who hadn't heard back about her queries and was a little distressed. I managed to get through to Pablo, and this was not his case, but still had a look through the case...

Shoreditch Support Floating Support Team, C&S London

This should also include the value "Ambitious for our customers, communities and organisation". Grace and I would like to thank our staff for their extraordinary efforts over the past year, which w...

Tony Fowller, MCP - Contractor

Nick Simpson, MCP - Contractor

Nomination on behalf of resident - Ms Pam G: "I can't say thank you enough for sorting the problem out with our roof, your guys came back so many times and the leak in my sons room was eventually f...

Anthony Mitchell, Service Delivery Administrator, Service Delivery

I would like to nominate Anthony Mitchell for his assistance over the past four years. He has been kind and understanding and has gone above and beyond. Anthony has always returned my calls and has li...

James Parrott, Customer Care Line Officer Repairs, Customer Services

James noticed that there was an elderly lady's rent account with almost £10,000 in credit. The lady is 95 years old and did not know that she had this much credit. James contacted her Incomes Officer...

Gursharan Virdee, Finance Partner - Communities, Finance LC&C

Peabody Young People Services needed to reimburse travel expenses for a young person in need, however we did not have any access to petty cash on that particular day. As it was an emergency we con...

Thomas Hanberry, Environment Caretaker, Property Services

Tom has consistently been kind, friendly and exceptionally helpful since the very beginning. He always goes out of his way to help all of the residents, way beyond the call of duty, and does so with ...

Anthony Francis, Environment Caretaker, Property Services

Davey Telfer, Environment Caretaker, Property Services

Davey Telfer and Anthony Francis are positive and reliable caretakers who always go out of their boundaries in order to provide excellent customer service not only with workmates as well as service pr...

Adegboyega Lamuye, Service Desk Analyst, Information and Technology

We are developing a new function within IT and Ade stepped in at short notice to provide support to this new approach. He stepped in to do a technical audit of approx. 60 workstations in order to make...

Folasade Akinbi, Support Worker, C&S London

Received a phone call from safeguarding stating how impressed they were with the service and Fola handled the situation when a customer came to the office after being sexually assaulted. We were infor...

Damian Carter, Customer Care Line Officer Repairs, Customer Services

I would like to nominate Damian for his excellent collaborative work in resolving a leak from a customer's property. In his role as a frontline member of staff, it is his responsibility to resolve enq...

Cornell Emes, Environment Caretaker, Property Services

Cornell Emes is an excellent caretaker. He always willing to help his fellow teammates and residents. I have seen Cornell Emes helping residents in many occasions but on the 26 March 2018, his kindnes...

Simon Jones, Service Delivery Building Surveyor, Service Delivery

I would like to nominate Simon Jones for the exceptional job he completed for the residents of New College Mews. This was a very difficult situation where 4 residents had experienced a leak into their...

Ricky Hepburn, Operative, MCP - contractor

I would like to nominate Ricky Hepburn and his team from MCP for the exceptional job they completed for the residents of New College Mews. This was a very difficult situation where 4 residents had exp...

Simon Jones, Service Delivery Building Surveyor, Service Delivery

I would like to nominate Simon Jones for going above what is expected for the benefit of residents, colleagues and external partners. I recently held a meeting at Albion House with staff from Islingto...

Patrick Richmond, Incomes Officer, Finance (LC&C)

I was in rent arrears to a level that I could not cope. On top of this there was health issues. Mr Richmond really persevered with me. Through communication, we agreed an amount that I would pay each ...

Helen Peters, Floating Support Officer, C&S Essex

I would like to nominate Helen for a WOW award due to the hard work commitment and determination she has shown in supporting a young man D who has lead quite a troubled life going from one agency to t...

Steven Mercer, Team Manager, Property Services

There are occasions when I need Steve's team to work beyond what they are required to do. A recent example of this is being on stand-by to be on site during the evening when we are testing light fitti...

Nicola Sheldrick, Customer Care Line Officer Repairs, Customer Services

I called the call centre to advise of impending mutual exchange. Nicky was very patient as there are 5 people involved in the swap. She patiently went through it all with me and the way she conducted ...

Welfare Benefits and Money Advice Team, Various, Finance LC&C

The team is part of the Collections Service in the Finance Directorate - prior to July 2017 it was part of Community Safety and Support team under Resident services. The team is made up of 7 advisors...

Valerie Goodchild, Care Support Worker Level 1, C&S Essex

Val is always going above and beyond for our customers, always organising social evenings for customers in her own time. The latest event Val organised was on 20 March 2018, where she hired out a hall...

Wendy Ellis, Outreach Support Worker, C&S Essex

Customer DG came into support and was assisted by Wendy Ellis. At 68 years old this gentleman presented himself as homeless and has been for the past 10 years following his wife's passing. DG has been...

Dawn Jellis, HIA Administrator - Level 2, C&S South

Dawn has created a starter manual for our new Admin Assistant, based on a comprehensive checklist she originally created for our apprentice administrator last year. Having mentored an apprentice (who ...

Awarded in March 2018

Julia Pond, Customer Care Incident Manager, Customer Services

Leslie Hall, Customer Care Incident Manager, Customer Services

Karen from CCL is very happy with the outcome that Les and Julia from CCIM managed to obtain on behalf of Miss S, who was living in a property with no electricity to the kitchen and no heating/hot wat...

Stephen Momrelle, Breyer - Contractor

Spencer Marquis, Operative, Breyer - contractor

Stephen Momrelle was a credit to organisation and very polite when entering my home, he carried out a fantastic job on the leak under my kitchen sink and came out very quickly from me raising the repa...

Barbara Karakus, Support Worker, C&S London

Thank you for being at my CPA yesterday, it gave me strength having you by my side. I am planning a get together so I can thank everyone for supporting me through the cancer and everything I've been t...

Thomas Hanberry, Environment Caretaker, Property Services

Tom is an extremely pleasant, personable and considerate employee who really takes pride in not only doing the best job he can but also treats Merchants Walk (where I live) as if it were his own prope...

Sameeullah Sameeullah, Concierge, Resident Services

Samee, our Merchants Walk concierge, is fantastic, he's polite and helpful, keeps us safe and even goes above and beyond by bringing us our parcels sometimes. He's a great communicator and always a pl...

Lyn Hepburn, Outreach Support Worker, C&S Essex

Email received from Jane Hurst, Tenancy Sustainment Officer, Uttlesford Council: "I would like to bring your attention to a situation that Lyn Hepburn has been working with us on. We have had a ten...

Debbie Cooke, New Resident Officer, Resident Services

Lyn Colman, Rehousing Officer, Resident Services

David Norris, Collections Officer, Finance LC&C

Residents living in the regeneration wrote to those nominated saying "Just wanted to say there are no words to express mine and my daughter's appreciation for all your help, kindness and generosity...

Sarah Tamlyn, Team Manager, Customer Services

There was a nomination made for CCL management team recently by Sarah following on from the office closure for a snow day and the collaborative working that was done. Sarah left herself off of this no...

Carolyn Cox, Telephonist, AJS - Contractor

May I take this opportunity to say, thank you so much, for AJS Customer services lady, named Carolyn, who dealt very professionally with all my telephone calls concerning my immersion timer issues. ...

Frances Malone, Contracts Manager, Service Delivery

I would like to nominate Frances for her outstanding ability to always put others first, Frances is very dedicated to her role and is the first to give feedback when required. She is a great professio...

Maureen Arthur, Financial Wellbeing Advisor, Finance (LC&C)

Maureen has given practical and emotional support to me. When I seen Maureen I was at one of the lowest points of my life. I was in financial difficulties after being badly advised by McMillan. I was...

Carol Bellanfante, Housing & Community Investment Finance

Carol does an amazing job and is a really valued member of staff. She goes above and beyond to help and resolves all queries quickly, which in turn helps our residents. Nothing is too much trouble and...

Edward Famusudo, Outreach Support Worker, C&S Essex

I'd like to nominate Edward due to the fantastic support he gave to my son D. My son has a lot of debt and Edward made many phone calls to set up payment plans in order for him to become debt-free. ...

Meera Shah, Housing & Community Investment Finance

Meera has a very heavy workload yet no matter how busy she is, she always resolves queries quickly which in turn puts our residents minds at ease. She is an extremely valuable member of staff and noth...

Linsi Honey, Customer Services Officer, Resident Services

On Thursday 8 March I heard Linsi taking a call with a resident who was clearly very upset. The resident was having a hard time coping with a lot of things that were happening to her. Linsi stayed on ...

CCL Team Managers, Various, Customer Care Line

I would like to nominate all of my colleagues for their outstanding collaborative work that took place following the adverse weather we experienced in Essex with heavy snow fall. The office had to be ...

Chanelle Gentry, Incomes Officer, Finance (LC&C)

Today I spoke to Chennelle asking advice on moving forward to future employment she was easy to talk to and very attentive to all I had to say fabulous customer service and quick at all correspondence...

Breyer Team, Breyer - Contractor

AJS Plumbing, Operative, AJS - Contractor

May I take this opportunity to say,thank you so much, for AJS Plumbing Engineer and Breyer Electrical Engineer, who dealt very professionally with my immersion water heater issue. They were very p...

Daniel Nyame, Building Surveyor, Service Delivery

I think Daniel deserves a WOW adward for the sterling job he has done for me and my family throughout the year, which resulted in a permanent move to a beautiful new home. Daniel has worked tirelessly...

Maureen Arthur, Financial Wellbeing Advisor, Finance (LC&C)

I was referred to Maureen Arthur because I was in rent arrears and chronic poor mental health had led me to be avoidant in dealing with it. At the time I came to Maureen's attention my overall debt pr...

PGM Operatives, Various, Peabody Group Maintenance

I would just like to acknowledge the incredible efforts made by PGM operatives (and office staff) who came into work throughout the extreme weather period last week, delivering as close a normal servi...

Jayne Langran, Support Worker, C&S South

During the recent bad weather Jayne made the 16mile round journey every day to check on the residents at Snowdown Court Aylesham, CT3 3ED. We are mainly elderly and some of us have mobility issues. Sh...

Cheryl Ayoola, Community Safety Officer, Resident Services

While attending a joint home visit to a resident, myself and Cheryl witnessed two young women being hit by a motorbike. While many people crowded around to look or even took photos, Cheryl calmly call...

Szilvia Jona, Assistant H.R. Business Partner, Human Resources

Szilvia Jona deserves recognition for her support and help she has given me. In particular Szilvia came with me to meet a FM caretaker who is due to come over into my team. When most others found ...

Michael Hyer, Application Support Analyst, Information and Technology

In preparation for collapse of legal entity Gallions, we needed to remove suffixes from housing benefit reference numbers in three local authorities; Bexley, Greenwich and Tower Hamlets, which were in...

Peter Mitchell, Neighbourhood Manager, Resident Services

Peter Helped me as it was so cold and the heaters had broken. I call Peter and told him as I would have had to cut my shift as it would be to cold to continue working. Peter then took it upon himself ...

David Roper, Information and Technology

David has gone above and beyond to provide an excellent customer service to the finance department over the last few months as part of his work on the Bluebox implementation project. Thanks in a large...

Jessica Smith, Customer Care Line Officer Repairs, Customer Services

Today must have been difficult for staff as it has been snowing. I required an emergency call out to make my door safe. I have epilepsy and had had a fit and sustained a head injury in my flat. Police...

Anthony Francis, Environment Caretaker, Property Services

Tina Clark, PCF Community Programmes

Tony is an exceptional caretaker on Pembury Estate. He always willing to help the residents and his fellow teammates . Tina Clarke is a great facility assistant in Pembury Circus who is always hel...

Vanessa Greenstreet, Older People's Support Worker, Resident Services

On 22 February 2018 myself and Vanessa were on our way to the station after visiting a vulnerable elderly resident in Shepherds Bush. While walking down the busy Uxbridge Road we heard a loud scream. ...

Claire Woodcock, Agency & Older People's Services

Claire's attendance in the C&S (PSE) iPOS Workshop was incredibly valuable as she demonstrated collaboration across the organisation by sharing insight as to how iPOS works for her particular remit an...

Jen Jones, Head of Finance - Integration, Finance

Jen has demonstrated ambition for our organisation with her finger on the pulse of Integration for Finance. Her weekly stand ups are not only informative and engaging, but it helps bridge the gap ...

Danny Nicklen, Business Analyst, Transformation

Thank you Danny, for continuously being a caring and considerate member of the Integration Directorate at Peabody. Not only did you go above and beyond to co-ordinate revision sessions and mock ex...

Dawn Collins, Community Safety Administrator, Resident Services - West

Please see below email received from Matthew weeks regarding Dawn Collins: Just wanted to say thanks for all of the help you have given me in conducting account checks for residents recently. I r...

Michael Day, Housing & Community Investment Finance

Michael consistently demonstrates a can do attitude and works collaboratively with internal staff. He puts the customer first and ensures that queries are responded to timeously. He always ensures tha...

Awarded in February 2018

Marco Ferdenzi, Caretaker, C&S London

I would like to nominate Marco for a WOW Award in recognition of all the work he does here at St Peters House. We have a lot of issues here and he has been very "hands on" and supportive in trying to...

Wendy Ellis, Outreach Support Worker, C&S Essex

Following a Care & Support Customer Survey, Customer David G was asked what he likes best about the support he receives from Family Mosaic. David stated, "Wendy has been extremely helpful, she constan...

Steven Sparks, Incomes Officer, Finance (LC&C)

I want to nominate Steven Sparks for a WOW Award because he went above and beyond helping one of my customers who was having financial challenges having just lost her job and having no friends or fami...

Nicola Slattery Smith, Floating Support Officer, C&S Essex

Nicola has been a tremendous help to myself and my parents. She has helped my parents feel less vulnerable and safer around the home. She set up telecare, blue badge, setting up stair rails, smoke ala...

Corrinne Askaroff, Specialist Support Worker - Dementia, C&S South

Corrine understood the problem I have with my hearing and treated me with respect and dignity. She was on the ball in helping me move and getting the right place for me. She worked with me for 5 month...

David Edwards, Caretaker, C&S Essex

Dave gave up his time to help with a job at the King Edward Community Centre which isn't his usual place of work. This really helped us out and showed great team and partnership working when he didn't...

Abdul Ali, Warden, Resident Services

I am nominating Abdul for been caring and ambitious. Ms Maldo called to say how grateful she was for what Abdul did on 24 January when he helped with getting her 2 year old son out of the bathroom ...

Catherine Adams, Neighbourhood Manager, Resident Services

I have a resident at St Johns Hill who is essentially my responsibility as a decant moving out of his old home as part of the regeneration scheme here. He is 88 years old with no family or support to ...

Danielle Gregory, Customer Care Line Officer Repairs, Customer Services

Danielle had a professional and attentive manner when dealing with an ongoing boiler repair, she listened and assisted with the best way forward. She then followed up with phone calls after all of th...

Thomas Hanberry, Environment Caretaker, Property Services

Steven Revell, Environment Caretaker, Property Services

This was sent from a tenant at Devon's Rd: "Myself and my partner James recently bought a property at the Merchants Walk, Bow development. I wanted to share how amazing we have found Tom and Ste...

Melanie Serghides, Community Safety Officer, Resident Services

Elly Petrova, Warden, Resident Services

Melanie and Elly have shown that they are caring and kind in how they treat our customer - on Thursday 1 February 2018 Mel and Elly were carrying out door knocking on one of our estates when they saw ...

Yvette Harte, Social & Financial Inclusion Coordinator, C&S London

I would like to nominate Yvette for a WOW Award. She is by far one of the best Social Inclusion workers I have worked with. She is passionate and enthusiastic about the work she does for the residen...

Samantha Sullivan, Trailblazer Mentor, C&S Essex

Before my life got torn apart and I feel to pieces, I was a strong, independent person. "Old school" in fact - get on and deal with it, etc. But the last two years literally knocked the soul from me a...

Samantha Choudhury, Information and Technology

Since the merger with Family Mosaic, Sam has been a constant support in helping us get to grips with the IT world in which we now live. A lot of items that we have to request have changed and to help ...

Paul Dixon, Incomes Officer, Finance (LC&C)

As a tenant of Family Mosaic Housing, I have had dealings with Paul on many occasions and found that his customer service is outstanding. Paul has always been polite, professional and very courteous w...

Shaheena Ullah, Lettings & Neighbourhood Support Officer, Resident Services

We had a problematic elderly resident that would come into the office on almost a daily basis regarding problems with her boiler. Her boiler did manage to get fixed, however after sending two contract...

Carol Fregiste, Community Safety Officer, Resident Services

I would like to nominate Carol in 2 categories. For her collaborative working and for caring in how we treat people we work with. Carol and I, as well as other colleagues, have been working on a very...

Pawel Lipski, Environment Caretaker, Property Services

Pawel Lipski is always willing to assist when you need more work to be done across the estate. There was an emergency to fix a leakage in the pump room on the 6 December 2017 in Dimchurch House. He ...

Kate Roberts, Research & Public Policy Officer, Strategy, Communications & Safety

Kate has provided Housing Management with an immense level of support when implementing the new Anti-Social Behaviour Policy and process. It has been completely transformed and has had a positive effe...

Gillian Alleyne, Gas Contracts Manager, Service Delivery

Mr Moosa called to say a big thank you to Gillian as she managed to get an appointment brought forward and has helped in getting this repair finally resolved. The tenant has been trying to get this re...

Michael Hemp, Welfare Benefits & Money Advisor, Resident Services

A resident came to us for help in relation to her ESA claim. It turned our that in 2013 when in the work related group she was sanctioned, she was later put into the support group. In 2014 the sanctio...

Karen Cronin, Customer Care Line Officer, Customer Services

Mr Hughes would like to compliment Karen Cronin. As he found her very calming. When he told her of his illnesses, she spoke to him from the heart from a human perspective. She gave him lots of advice ...

Carly Foley, Neighbourhood Manager, Resident Services

Carly went above an beyond in helping out a vulnerable resident, the resident's immediate family and Carly's teammate, who was unavailable. The resident required a specific key for Monday morning but ...

Lyn Colman, Rehousing Officer, Resident Services

A massive thank you Lynn. Following a serious incident that involved my 13 year old granddaughter Lynn spoke to the police, reassured Lucy and took her home to make sure she stayed safe.

Awarded in January 2018

Max Panzavechia, Neigbourhood Services Officer, Resident Services

Each year Peabody run the Christmas Toybank giving presents to the children of vulnerable residents across the organisation. We had a number of willing volunteers, but Max stood out in his support for...

Darryl Strawson, Support Worker, C&S London

Darryl helped me tremendously during a very difficult time having lost my ESA appeal. I was in a terrible state, but thankfully Family Mosaic and Darryl got me through the process. Darryl has helped m...

Corrinne Askaroff, Specialist Support Worker - Dementia, C&S South

She helped me and my wife to get a higher rate of attendance allowance, and successfully arranged sheltered accommodation 3 times with Rother Housing Association. She and Tamas visited us on a number ...

Max Panzavechia, Neigbourhood Services Officer, Resident Services

I would like to nominate Max because he is not only hard working but he is really swift in his approach. He has assisted me with a few cases which have been particularly stressful both to deal with a...

Jaswinder Ghuman, Operative, BSW - contractor

I feel I must give credit to Jas today. The history of the resident was that he supposed to have moved in before Christmas but we could not contact his mother whose number we had. The mother called in...

Max Panzavechia, Neigbourhood Services Officer, Resident Services

The reason I am nominating Max is that he continues to cover his patch efficiently and work closely with colleagues to bring about solutions in our region. Max continues to be a pillar of support for ...

Annette Dalrymple, Incomes Officer, Finance (LC&C)

I wish to nominate Annette Dalrymple for the WOW! Award, in sincerest gratitude for her incredibly diligent service. Annette's work is undoubtedly characterised by sincerity and a boundless passion t...

Stephen Pyke, Estate Services Manager, Environmental Services

The family of a vulnerable resident were assisting in clearing his property which was hoarded and very overcrowded. They arranged a rubbish amnesty whereby we remove only 3 items at a time. As tenant...

Esther Stone, Development & Sales

Over the past couple of months I have been dealing with a very heavy caseload and number of transactions, double the amount I was managing prior to the merger. Esther took on all preparation and proce...

David Reyes, Handy Service Supervisor, Service Delivery

I cannot express how grateful that I am for Dave Reyes and his department. They are so efficient and just great at what they do. Sometimes we underestimate just how impactful a small job can enhance t...

Natasha Finesilver, Handy Service Planner, Service Delivery

A huge thank you to Natasha for her efficiency and assistance with a case that I have been trying to get results with from another team for a while with no result. Because of her rapid communication, ...

Suzann Potterton, Direct Payment Support Worker, C&S Essex

Adetutu Shokunbi, Housing Support Worker L1 (Devon House), C&S Essex

Catherine Hagger, Housing Support Worker, C&S Essex

Jacqueline Puddle, Housing Support Worker, C&S Essex

Babajide Ogunrin, Housing Support Worker Level 1, C&S Essex

Nicholas Burrows, Housing Support Worker Level 1, C&S Essex

Foluke Obi, Direct Payment Support Worker, C&S Essex

Andrew Lane, Relief Care and Support Worker - Essex, Relief

Susan Walker, Housing Support Worker Level 1, C&S Essex

On behalf of my entire Supported Accommodation team I would like to nominate them for a collective WOW award following a very difficult 2017 when we lost several customers. The professionalism and sup...

Elly Petrova, Warden, Resident Services

Ambitious and caring: Elly was just 10 minutes away from finishing her shift at 8pm when she received a telephone call from one of our residents on Cumberland Market who reported there were some youth...

Daniel Cordiner, Tenant and Family Services Manager, Resident Services

For the past 5 years Danny Cordiner has coordinated The Foodbank and Toy Bank initiative. This involves the coordination of multiple collections across various sites and the delivery of toys and food ...

Vasundhara Kulkarni, PCF Community Programmes

Tina Clark, PCF Community Programmes

I wanted to nominate the Reception Team at Pembury Community but in particular Tina Clark and Vasu Kulkarni. We hold the new sew starters Corporate Induction day at the Pembury Leisure Centre every...

Emma Gould, Head of Service Sussex, C&S South

I would like to nominate Emma for a WOW award as she is a really supportive manager and never to busy to support the services with day to day issues. Emma likes to get to know our customers and is alw...

Ray Graham, Electrician, AJS - Contractor

Ray from the Out of Hours team attended a property which the AJS Day Team had failed to attend, for complete loss of power for 2 days. Ray was unable to fix the electrics upon arrival but went to his ...

Luke Wharf, Caretaker, Environmental Services

Luke has over the last few months been extremely helpful to my team in Development. As Luke is based on site, and has an unrivalled knowledge of the buildings, residents and local area, he as been ...

Bekir Ladik, Community Safety Officer, Resident Services

I am nominating Bekir after the feedback I received from Lucie Greene. a Peabody Solicitor, about the way Bekir worked on the case and how he conducted himself in court when representing Peabody Lu...

Laura Ajiri-Evans, Incomes Officer, Finance (LC&C)

Ms Nagle would like thank Laura as when she was very ill Laura helped her immensely making the transition from one property to another seamless, taking away all the stress, which was priceless to her....

Kerry Casey, Floating Support Worker (Steps), C&S South

At the time I first had a visit from Kerry, I was feeling really lost and did not know what to do. But Kerry helped me find a home with the help of the council. Kerry was always there to help from the...

Dominic Howard, Neighbourhood Manager, Resident Services - West

I spent the morning with Dominic visiting his properties and estates in Croydon. There were numerous examples of Dominic going the extra mile to sort matters out for customers and working with other s...

Ben Veal, Support Worker, C&S South

Ben was at work in our mental health scheme when an elderly lady fell outside and caused herself some facial injuries. It was cold and raining - Ben assisted her in the road and called an ambulance. ...

Jennifer Fuller, Floating Support Worker (Steps), C&S South

Jenny is a very dedicated and hard working support worker. She recently supported a client who had found herself in a very desperate situation. She worked closely with the client, colleagues and par...

Karen Muller, Team Leader (Steps), C&S South

Karen is a very supportive and knowledgeable team leader, who often goes over and above. She recently worked hard to assist an elderly client who found herself in a very desperate situation, living in...

Carly Foley, Neighbourhood Manager, Resident Services

I went with Carly to visit one of our challenging estates in Southwark. Carly met a resident there, by chance. Carly remembered her and the resident greeted us warmly. We were in a public, communal sp...

Victoria West, Outreach Support Worker, C&S Essex

A big thank you to Vickie West who organised Family Mosaic's Meet & Greet Santa alongside The Brentwood Premier Inn on the 19th December 2017. Vickie worked extremely hard, posters were designed and d...

Grace Pickering, Floating Support Worker (Steps), C&S London & South

Grace organised an office lunch get together at Ocean House to raise funds for the MS Society. This was because she has personal experience of this charity, and had also met one of our customers with ...

Jacqueline Satchell, Receptionist/Facilities Coordinator, Information and Technology

On behalf of the CASH Housing Management and CASH Handyman Service, I wish to nominate Jackie Satchel for a WOW award. Jackie doesn't just meet one of Peabody's values she meets all 5 so we feel that ...

Rosa Reid, Incomes Officer, Finance (LC&C)

Rosa was very helpful and encouraging when dealing with me about my rent arrears. She reduced my payment which meant I could eat better as I had been living on approx £15 a week. Now I'm totally debt...

Awarded in December 2017

Michael Henry, Environment Caretaker, Property Services

Tracey Clapham, Caretaker Supervisor, Property Services

This is a really sad case. This morning, Michael the caretaker was going about his normal duties on the Kings Cross 10 Estates when he noticed a young lady who was crying, looking very dishevelled wit...

Emily Orton, Business Systems Analyst, Information and Technology

Emily has demonstrated her dedication to care and supported housing through her ability to seek to understand the requirements of our services, which is essential to achieving the right results. She i...

Carley Roseman, Wates - Contractor

WOW does not even begin to describe how Carly managed to arrange a team at a moments notice to assist another contractor through an unmanageable communal repair issue. Her actions were timed, whi...