Awarded
  • Peabody Winners

Awarded nominees

Below is a list of all the nominees that have been awarded a certificate for great customer service.

Awarded in May 2019

Daniel Cordiner, Tenant and Family Services Manager, Resident Services

Danny has gone above and beyond in recent months in support of the YPS Transitions service. Danny has been a reassuring point of contact and proven a wealth of knowledge. Before Christmas Danny suppor...

Awarded in April 2019

Elizabeth Connelly, Project Manager, Property Services

Townhall Square Courtyard & Playspace is substantially complete and is open for residents to use, just in time for the Easter break. The residents have been keenly watching the space transform and ...

Haarith Balesaria, Repairs Coordinator, Property Services

His general performance since day one with Peabody has been brilliant and in recent months his approach to management of longstanding complaints and technically issues has been outstanding. To my know...

Joan Gosling, Incomes Officer, Finance (LC&C)

Joan has recently come to cover the Hackney patch and has had somewhat of a baptism of fire. I have been working with tenants in the area since I started and I know that many tenants in Hackney and Is...

Indra Allison, Floating Support Worker (Steps), C&S South

I would like to nominate Indra as she has helped me so much; filling in forms, making phonecalls on my behalf, helping me with bills and most of all giving me hope in human nature. My daughter com...

Sean Wall, Senior Dev Mgr (West Thamesmead), New Business (Regeneration & Partnership)

I've recently had the pleasure of being able to work with Sean Wall in delivering The Reach - the first scheme as part of the Thamesmead regeneration and I have been nothing but impressed with the lev...

Halimah Hassan, Maintenance Administrator, Property Services

Halimah has been very excellent in her support and professional in handling my complaint following compensation approved, as part of the expenses I incurred towards sorting out the problem when I move...

Chanelle Gentry, Incomes Officer, Finance (LC&C)

Miss Chanelle has helped me in everyway possible to secure a DHP from my local council. She was kind and sympathectic and showed empathy towards my ongoing rent arrears, because I was so afraid that I...

Abdul Ali, Warden, Resident Services

I received a complaint from a resident that had no power in the communal hallway as the void property needed the electric meter topping up. I received the email below from the tenant which demonstrate...

Charlene Jervis, Incomes Officer, Finance (LC&C)

I am writing with the greatest of pleasure to advise you of the excellent customer care skills of Charlene Jervis. When I telephoned this morning, I was rather annoyed at a ridiculous letter which ...

Billy Lee, Multi-Trade Apprentice, Peabody Group Maintenance

Billy often goes above and beyond but yesterday with 3 key staff members not in due to sickness Billy stepped up and delivered a greater volume of quality work without hesitation, taking on a wide var...

Tom Williamson, Development

I would like to nominate Tom Williamson for a WOW award as he is an outstanding professional, ardent supporter of mentoring and helping others achieve their goals and has demonstrated every Peabody Va...

Jeanette Manu, PCF Community Programmes

I'd really like to nominate Jeanette for a Wow Award, as she consistently goes above and beyond to ensure both our volunteers and staff supervisors get the very best experience with us. Recently, s...

Daniel Davies, Building Surveyor, Property Services

Daniel has been an absolute pleasure to deal with from start to finish. We meet a lot of Surveyors as developers, but none have come close to the service provided by Daniel. He was organised, well man...

Awarded in March 2019

Havering Here to Help Team , Care & Support

Following a Forum meeting consisting of many of Havering's partner agencies and local authority staff. I was overwhelmed with the positive and outstanding comments made about the team here that provi...

Cathy Bryant, Coordinator, Service Delivery

My three children and I have been Peabody residents for nearly five years and were placed in our current home on medical grounds due to my oldest son, Sidney, being severely disabled both mentally and...

Cathy Bryant, Coordinator, Service Delivery

I am a Peabody tenant and a full time carer to my son who is severely disabled. Cathy Bryant has been helping me over the last 6 months to make substantial and necessary adaptions to our home due to ...

Allison Philbrick, Customer Care Line Trainer, Customer Services

Russell Phillips, Customer Care Line Trainer, Customer Services

Clive Senkatuka, Trainer/Coach Peabody Direct, Resident Services

Id like to nominate Allison, Russ & Clive for a WOW for their complete dedication to training all the new staff joining the department over the past 6 months. It has been a very busy time with new sta...

Loretta Smith, Receptionist, Facilities

Loretta always goes the extra mile, even when it's not within her duties. A member of the public found a staff members tablet, and she received the call, she went over and beyond her duties to track d...

Sharon Mitchell, Application Support Analyst, Enterprise Applications Support

CCL had taken an emergency call from a resident but a request could not be sent to the contractors due to conflicting system information. Another team had attempted to resolve the issue but were unsuc...

Lisa Carter, Project Officer (Quality Homes), Property Services

Lisa has recently provided excellent team working by ensuring 5 team members Professional subscription was paid by the 28th Feb. Lisa phoned finance daily to ensure the payment was received and advise...

Sheldon Shillingford, Surveyor, Property Services

I believe that Sheldon goes above and beyond his duties as a Peabody employee when dealing with residents. While my time has been short working with Sheldon you can really see that he cares and values...

Kamaldeep Bhogal, Commercial Assistant, PGM

Kam is very professional and efficient. She always meets deadlines and has been helping out with year end tasks on top of her busy workload. I enjoy the relationship we have with PGM and Kam has bee...

Mary Elmer, Support Worker, C&S South

Mary recognised a customer on a very low income really should be claiming Housing Benefit. She challenged other professionals who said that she was wrong, and eventually was proved correct. Our custom...

Tanya Reed, Senior Customer Services Advisor, Resident Services

We have been dealing with an emergency power outage for the last week affecting over 70 households. Doris was extremely distressed by this but didnt want to move out of the home and stay in temporary...

Sharon Leader, Lettings Manager - South & Thamesmead, Neighbourhoods

I would like to nominate Jodie Harding for a WOW: Following an emergency decant due to an asbestos contamination, Jodie worked tirelessly to ensure the residents needs were met, and all queries listen...

Neighbourhood Services South Team , Neighbourhood Services South Team

Neighbourhood Services South Team , Neighbourhood Services South Team

My colleagues deserve recognition for the amazing work last week when 2 of the blocks on the estate I manage lost power over the weekend. Tenants needed to be decanted and we had to prioritise vulner...

Jenny Mclean, Head of Neighbourhoods, Resident Services - South

I am nominating Jenny McLean from first-hand experience regarding a recent emergency incident, but also on behalf of my wider team. There was a recent incident on a patch in Thamesmead affecting 2...

Lynda Vassey, Care Navigator, C&S South

I would like to nominate Lyn for a WOW award because she is caring to not only the people she works with internally but also externally. Despite retiring at the end of March she is still tirelessly wo...

Alison Pidgeon, Specialist Support Worker, C&S London & South

Alison Pigeon has been my Support Worker since she returned from Maternity Leave. In the short time she has been supporting me she goes the extra mile, she helps me with my letters (correspondence) al...

Vanessa Edwards, Cook, C&S London & South

Vanessa is an unsung hero who embodies caring and going the extra mile frequently with her elderly tenants. Vanessa recently on behalf of one of an elderly tenants who was very stressed about an unrea...

Simon Jones, Service Delivery Building Surveyor, Service Delivery

Simon is a very proactive surveyor and very often goes beyond his line of duties to help our customers. He also collaborates extremely well with other teams in order to conclude challenging cases to t...

Paul Dickson, Lift Engineer, Property Services

There was an issue with a lift at one of the blocks that I manage that houses a number of vulnerable people. The contractors were having a lot of trouble sourcing the part required and so we had no ti...

Cynthia Ologunde, Senior Caretaking Administrator, Property Services

Cynthia was proactive in ensuring our residents get best value for money. She has recently taken over the responsibility for payment of communal bin hire to local authorities. During this process she ...

Debbie Tween, Outreach Support Worker, C&S Essex

Debbie is being nominated after receiving a thank you card from the parents of an ex customer who has been seen on an ad hoc basis in relation to her benefits. "Dear Debbie, Just a note to let you k...

Sheldon Shillingford, Surveyor, Property Services

During an external site walkabout of Camberwell estate an alarm could be heard from the street, which was coming from a residents home within one of the blocks. We entered the block, and Sheldon recal...

Flavia Scarcella, Marketing Assistant, Sales and Marketing

Flavia has been an incredible help and a valuable addition to the team. During a period of unexpected situation for a member of the team, Flavia has picked up and carried out responsibilities to ensur...

Awarded in February 2019

Carl Sayonas, Customer Care Line Repairs Officer, Customer Care Line

I would like to thank Carl in Customer Care who dealt with a complaint when I was getting ready for work and Scaffolders turned up at my property without a prior appointment and were trying to gain ac...

Vincent Cooper, Senior Technical Services Manager, Service Delivery

When I or other colleagues in the London Older People Services escalate a tenant repair problem to Vince , he always responds within 24 hours. For example, a frail and elderly tenant in a sheltered sc...

Soner Ulugun, Resident Sales Coordinator, Marketing & Sales

I would like to nominate Soner for a WOW Award in respect of the fantastic collaborative work he undertakes on a daily basis. Soner joined the team in May and has since gone onto form great relation...

Sarah Mansbridge, Care Support Worker L2 (CHH Core), C&S Essex

Sarah has gone above and beyond with the support she has provided to one particular customer at our service. She has altered her shifts to accommodate meetings/appointments he has had and been with hi...

Yvette Harte, Social & Financial Inclusion Coordinator, C&S London

Joanne Cassar, Scheme Coordinator, C&S London

I am making this nomination for Joanne and Yvette in recognition of their delivery of a productive activities programme through Christmas and New Year for our 'housing with care' residents in Hackney....

Darren Bailey, Incomes Officer, Finance (LC&C)

I just wanted to make you aware of the great understanding and patience shown by Darren in Mr B's case. Earlier this month Peabody was applying for authority to evict Mr B partly because it was diffic...

Nicole Foad-Bailey, Health & Housing Coordinator, Care and Support

My partner has been going through a very challenging time with health issues. The hospital arranged for an amazing lady called Nicole foad-bailey from health and housing with Peabody.Nicole visited m...

Stacey Webber, Facilities Coordinator, Information and Technology

Stacey has been a superstar over recent weeks going above and beyond her day to day role. With the refurbishment works at Pembroke House where Stacey has been a vital cog in ensuring teams are coordin...

Melissa Thynne, Neighbourhood Manager, Resident Services - West

Pablo Cazar-Lopez, Area Housing Manager, Resident Services - South

Pablo and Melissa were instrumental in managing a particularly difficult decant situation involving a vulnerable tenant. The works to the property took longer than expected and the tenant was unfortun...

Andrew Goodman, Empty Homes Manager, Service Delivery

I recently had an issue with a tenant's representative who was acting on behalf of our tenant who was in prison. They claimed that there was no gas meter in the flat when the tenant moved in and the...

Jayne Rosser, Support Worker, Care and Support

Jayne has supported the customer's dream to come through! Customer is a great pianist and told Jayne he would like to perform Christmas Carol for the wilder audience, than he is usually does in the s...

Ansel Gray, Support Worker, Care and Support

I have bumped into my ex-customer, who told me that she has recently moved houses. She said it was so anxious and worry about it to the point she could not control it and her mental health was comprom...

Alexandra Marshall, Senior Communications Officer, Strategy, Comunications & Safety

I want to nominate Alex as she has been working with Pathways to design a cookbook that can be used for people requiring support with cooking and using Peabody's services. Alex spent two days at Pathw...

Jemma Free, Housing Support Worker Level 2, C&S Essex

Kevin Wiggins, Caretaker, Supported Housing

Jake Omer, Housing Support Worker, Facilities

I would like to nominate Jake Omer, Kevin Wiggins and Jemma Free due to the amazing work they did over a 24 hour period with a teenage parent and new-born baby following a violent domestic assault on ...

Phillip Watkins, Desktop Support Analyst (Mobile), Information and Technology

On Wednesday the Migration over to a new server started and no-one could access their email on the desk top or the phones. This was a difficult time and I couldn't get through to IT as it was constant...

Laura Mansfield, Outreach Support Worker, C&S Essex

Sophie Osborne, Outreach Support Worker, C&S Essex

I would like to nominate both Laura Mansfield and Sophie Osborne for the outstanding piece of work carried out today. Whilst outside our building they spotted a lady (ex customer) in her mobility w...

Catherine Gallagher, Well Homes Advisor, C&S Essex

Laura Kemsley, Gateway Coordinator, C&S Essex

I'm nominating Laura Kemsley and Catherine Gallagher for the hard work they have put into our annual Christmas hamper appeal for our vulnerable customer's. This year, they also sought additional fundi...

Joe Hicks - Contractor , Roofer , MCP Roofer

May I take this opportunity to say, thank you so much, Mr. Joe Hicks, Roofing Engineer of MCP. This gentleman dealt very professionally with my roofing repair issue. I found Mr. Hicks to be very pati...

Richard Jeckel, Recruitment Coordinator, Human Resources

Richard has been a great support with multiple temp and permanent job roles over the past month and has gone the extra mile to make every step of the process easier. Richard has worked late to address...

Alize Caires, Resident Sales Coordinator, Sales & Marketing

Since joining Family Mosaic and now Peabody, Alize continues to provide outstanding customer service. On a daily basis she receives compliments from customers who are delighted with the service ...

Robert Gerrard, HANDY PERSON, C&S London

For the last 4 months or so, Bob has been exceptional in working with contactors to ensure a frail and elderly tenant boiler system is repaired to have hot water and heating in her property.Bob role i...

Avril Benjamin, Evening Supervisor, Agency & Older People's Services

Avril was on her duty last Tuesday around 19:30 hours, when the residents lift broke down. There was no lifts to take one of the residents at Darwin Court back to her room, so Avril called the emergen...

Felicity Hunt, PCF Community Programmes

Following an incident at the Pembury Centre on the 4 February, which involved a serious water leak, Felicity was informed and upon inspecting what seemed like a potentially sensitive matter I observed...

Megan Boatman, Support Worker, Care & Support

A customer has been wanting to go swimming for a long while, due to her size and disability there was not much that could be offered in her local area. Megan had researched swimming pools that would ...

Christopher Gatt, Environment Caretaker, Property Services

Chris recently attended Parnell House from 7.30am to facilitate filming for a Channel 4 documentary. This was a very last minute request and Chris attended on a day when he was not scheduled to work t...

Katie Coultas, Information and Technology

Katie has a number of special characteristics that are inspirational. She has listened and been a safe place for me to share if I need to. After a recent set of personal circumstances, she has made me...

Patmarie Stephenson, Receptionist , Facilities

Patmarie has been extremely supportive to the community safety team, we have had some enquires around booking rooms at Albion House and Patmarie has gone over and beyond in helping with this and booke...

Awarded in January 2019

Elaine Mills , Support Worker, Care & Support

Elaine works with all residents well, forming bonds with customers has been key in her work and this has opened doors to improving overall quality of life. Elaine is not only a person customers rely o...

Dave Stevens , Rollout Project Manager, IT Service & Support

Dave assisted Phil Watkins at Ocean house with the email merger. When Dave and Phil walked in none of our Email systems were working. Dave and Phil took charge of the situation. they were both reass...

Phillip Watkins, Desktop Support Analyst (Mobile), Information and Technology

Phil Watkins with the help of Dave Stevens came to Ocean house to help with the email merger. When Phil and Dave walked in none of our Email systems were working. Phil and Dave took charge of the si...

Katrina John, Neighbourhood Manager, Resident Services - West

I had a very upset resident call through to me and when I called Katrina I could tell she was very busy I could hear that she was out of the office, however once I explained the situation to Katrina s...

Elliot Woolf, Customer Care Line Officer Repairs, Customer Services

Elliott was very professional, understanding and supported me in getting the work carried out, which I have been trying to do for months with no avail. After minutes of talking to Elliott the work was...

Harry Brown, Customer Care Line Officer, Customer Services

Harry was so brilliant today as always. He had the hardest call from a really difficult person and overhearing him speak on the phone was so inspiring, as you could hear in his voice he wanted to help...

Alan Gunn, Team Leader, C&S London

Alan Gunn deserves to be recognised for his outstanding work. His passion, persistent support and dedication to work with a customer who has complex needs and mental health problems has been second to...

Zoe King, Housing Support Worker Level 2, C&S Essex

Lucy Weekes, Housing Support Worker Level 2, C&S Essex

Zoe and Lucy have empowered me to realise that I am not as alone as I thought I was. They gave me so much patience, time and life chaining support. Without the help of these to amazing extraordinary p...

Christine Cooke, Floating Support Worker (Steps), C&S South

After sharing problems with my carer from carers group, my husband had been ill for a long time, they suggested I contact "Steps" an organisation who helped several members before. A prompt response a...

Shoreditch Support Floating Support Team, C&S London

Firstly , I think its fair to say that Arcola Street Reception is Reception +! in terms of the day to day challenges .It was always going to be difficult to replace Jackie Satchell! Chloe-Jade Smith,...

Amanda White, Support Worker, C&S South

I am putting Amanda forward for a Wow award as she has been working closely with Mike Russo from Arun District council and he had this to say in an email he sent to me. I just wanted to email you ...

Residents and Team Members at Pathways , Team Members at Pathways , Care & Support

Pathways started a Community Bookswap in partnership with Hastings Furniture Service. Staff & Residents worked together to turn an old stereo cabinet in to a book shelf that was weather proof, the she...

Customer Care Line Team, Customer Care Line

May I take this opportunity to say, thank you so much, for your Peabody Customer Services Personnel, who dealt very professionally with all my telephone inquiries concerning my Housing enquires. I fin...

Gary Bourne, Environment Caretaker, Property Services

An anonymously lady phoned and would like to put in a Wow award for caretaker Gary. She explains that her purse was taken from her bag whilst she shopped on oxford street in Thursday last week. She wa...

Sharon Swan, Housing Support Worker , Care & Support

Sharon has been working with Mike Russo from Arun District Council and he had this to say about Sharon. Because of Sharons hard work I would like to nominate her for a Wow award - 'Sharon Swan ha...

Tafari Johnson, Support Worker, C&S London

I have been a client of Family Mosaic / Peabody for nearly 5 years and, during that time, have received such wonderful support from all of my support workers. For coming up to 3 years now, Tafari Joh...

Adejuwon Adeoba, Floating Support, Care & Support

I am nominating Adejuwon on her customers behalf. Having received a very lovely thank you card from the customer today. The customer who has mental health issues and was not coping with her daily life...

Paula Counihan, Outreach Support Worker, C&S Essex

Paula supported my Client JW in filling the forms and liaising with GP, DWP and myself, she gave JW all the support he needed. JW has no insight and has difficulty imparting with any information re...

Ella Rayment, Community Programme Coordinator, Community Regeneration

This was my first year supporting events at King Edwards Community Centre Laindon Essex. I was overwhelmed by the level of organisation and level of commitment by Ella and her team of supporters Jane ...

Joni Byrd, Operations Administrator, C&S London

London South Team Leaders would like to nominate Joni Byrd for a WOW award for her continued dedication and commitment to supporting the customers in our schemes. Joni's role involves supporting wit...

Ihab Elhabak, Warden, Resident Services

I am nominating Ihab for how human and kind he was when he saw an unknown person who was trying to hide in the Cumberland Market Estate car park, presumably to sleep rough. While patrolling on the...

Andrew Forbes, Commercial and Marketing Manager, Business Support (C&S)

Andy has worked tremendously hard on multiple care and support tenders whilst the directorate is going through restructure. He has been tireless and relentlessly positive in his approach, engaging wit...

Kharma-Sel Barrowclough, Neighbourhood Manager, Resident Services - West

William Petts-Dunbar, Neighbourhood Manager, Resident Services - West

Will and Kharma were in a café on Walworth Rd when a stranger fell back off his seat. Will and Kharma checked to see whether the man was okay, as they believed he had hit his head on the wall as he f...

Hanson Asamoah, Receptionist, PCF Communities

We applaud "Hanson the Hero" for his bravado effort to save a 7yr old boy's life after he was discovered choking at Pembury Community Centre on the 13th December 2018. The child's elder sister had p...

Asim Bashir, Information and Technology

Asim always provides excellent customer service. I've often (never intentionally!) interrupt him whilst he is busy dealing with something else. And he always stops to help without any hesitation and o...

Asim Bashir, Information and Technology

Asim is a great credit to the IT team and supports above and beyond to resolve issues. Asim has assisted the facilities team recently by reacting to new starters and mailbox set up and issues with a q...

Kevin Barclay, Mobile Handy Person, C&S London

I just wanted to send my compliments and massive thankyou about Kevin from the Handy Man Service, who was present and reported the incident with RN yesterday. If it hadn't been for him, we wouldn't ...

Lucky Aigwi, Environment Caretaker, Property Services

Job Adomah, Team Manager, Property Services

Both Job and Lucky have gone over and above their daily responsibilities by providing cover over the Christmas holidays and weekends. We have a legal case where the resident is experiencing an on goi...

Steve Baxter, Residential Estate Officer, C&S London & South

A tenant at Conrad House knocked on Steve Baxter's door at 10.00pm on the 28th November, reporting that he was concerned for the wellbeing of another tenant. Steve immediately attended the tenant's pr...

Maureen Crate, Outreach Support Worker, C&S Essex

I have been asked to nominate Maureen Crate after receiving a phone call from a lady called Margaret. Margaret wanted it to be known how pleased she was with the assistance she received at our Drop in...

Vincent Cooper, Senior Technical Services Manager, Service Delivery

Ian Winterflood, Head Mechanical & Electrical Compliance, Property Services

This nomination is made on behalf of the Southwark Neighbourhood Managers: Our team have really appreciated all of the help and support that we have received from Ian and Vince throughout 2018. ...

Awarded in November 2018

Tansel Devin, Business Systems Analyst, Information and Technology

There was a problem with our resident portal not receiving updated data. Tansel took the initiative to work with our supplier to put in a workaround, sending the data through a secure document storag...

Tarik Khan, Customer Services Officer, Resident Services

Tarik is always helpful and goes the extra mile to resolve queries and assist me when I call Peabody Direct. He is always professional, kind and happy to help, this is especially helpful if I'm callin...

Simone Williams, Business Support Officer, Asset Compliance

May I take this opportunity to say, A Big Thank You to Ms. Simone Williams who dealt very kindly and professionally with my inquiry concerning my request. I found Ms. Williams to be very patient, cari...

Michael Dowling, Head of Responsive Repairs, Service Delivery

May I take this opportunity to say, thank you so much to Mr. Michael Dowling who dealt very kindly and professionally with my inquiry concerning repair issues at The Lambeth Question & Answer session ...

Shanice Brown, Stock Condition Coordinator, Property Services

Shanice has always been so helpful to me whenever I need contact details or any additional info for ex FM Residents, as I don't have access to the system. She always responds quickly and is always hel...

Glenn Adam, Clear the Way - Project Officer, Resident Services - South

Clear the Way Team, London General Needs

May I take this opportunity to say, A Big Thank you to Mr Glen, plus his team for their kind services, I found Mr Glen to be very patient, kind and extremely professional as he worked through all ...

Michael Adele, Senior Resident Sales Executive, Sales & Marketing

I would like to nominate Michael Adele for his excellent customer care skills and a highly competent Peabody member of staff . I would like to say that with our day to day dealings with him on our rig...

Brenda Mlalazi , Repairs Coordinator, Service Delivery

I had reason to contact your complaints department with connection to an ongoing repair that was reported in February 2018 and completed in October 2018 after 5 attempts to rectify the problem and sev...

Delphine Teh, Complaints Officer, Customer Services

I had reason to contact your complaints department with connection to an ongoing repair that was reported in February 2018 and completed in October 2018 after 5 attempts to rectify the problem and sev...

Charlene Nevins, Complaints Officer, Customer Services

I had reason to contact your complaints department with connection to an ongoing repair that was reported in February 2018 and completed in October 2018 after 5 attempts to rectify the problem and sev...

James Kirkham, Money Advisor, Finance (LC&C)

James has identified that young first time residents are particularly vulnerable to rent arrears, at risk of taking up high cost credit because of a lack of credit history, and are disproportionately ...

Kate Poyser, Team Manager, C&S South

Kate is a really proactive manager in Pathways. She constantly seeks out opportunities with other organisations, voluntary and statutory, to provide the best support to the adults who use our service....

Rebecca Fenner, PCF Community Programmes

I have worked with Rebecca for over 10 years, within that time she has always demonstrated a very positive and Can DO attitude, she always goes above and beyond for staff and especially volunteers. Sh...

Christine Wagg, Legal and Compliance

I recently attended Christine's lunchtime talk on Peabody and the First World War. It was fascinating and informative to learn more about the sacrifices Peabody tenants made during the war. I was asto...

Shabana Waka, H.R. Business Partner, Human Resources

I have known Shabana since I started at Peabody 3yrs ago. She has always been there to provide support to me and my team on all HR related matters, sometimes even if its just being there to listen. ...

Julia Syrad, Homeownership Relationship Manager, Resident Services

Julia is one of the most supportive, proactive and knowledgeable colleagues I have worked with in nearly 10 years here. When I started a new role, Julia went above and beyond not only supporting me bu...

Saysha Clarke, Neighbourhood Services Apprentice, Resident Services South

Saysha worked hard to gather information that was needed to resolve an issue that had been raised. We had been given a time frame in which the information was required and prompt action was taken. Sh...

Simon Jones, Service Delivery Building Surveyor, Service Delivery

Simon always goes the extra mile when dealing with colleagues and residents and this was very evident recently with 3 Care & Support cases where it was evident that Simon went above and beyond. We've ...

Ricardo Bushell-Auguste, Customer Services Officer, Resident Services

Ricardo went above and beyond to help a vulnerable Tenant with a PGM repair that had been outstanding for some time and was making her feel unsafe , she was very distressed and extremely unhappy , R...

Ben Russell, Neighbourhood Manager, Housing Management

After a devastating flood, Ben was thrown into supporting and sorting out the residents needs even though he wasn't even the neighbourhood manager for the area , he listened to the frustrations from...

Tracie Sharkey, Outreach Support Worker, C&S Essex

I would like to thank Tracie for all that she has done to help my brother and the family. His life has been completely turned around and he is eating properly and is much healthier than he has been fo...

Chanelle Gentry, Incomes Officer, Finance (LC&C)

There had been an ongoing situation with Basildon Council, myself & Peabody, I had been waiting since May for this situation to be resolved, I spoke to Chanelle on the 24 October and within 24 hours s...

Jacqui Fenton-Smith, Support Worker, C&S London

Jacqui is a real team player, she is always there when you need support.I'm nominating Jacqui as when I needed help with a double appointment to safeguard a customer from domestic abuse, she left all ...

Paige Cox, Customer Care Line Officer Repairs, Customer Services

I am incredibly proud of the work Paige has done this morning. We have an Out of Hours Services on Saturdays and were particularly short staffed on this day. With it also being the coldest day of the...

Kell Byer, Agency Support Worker, Care & Support

Every single day Kell is doing something extraordinary for the customers, as his creativity seems to be unlimited. I have seen Kell teaching customer who is autistic the value of money by putting th...

Jenna Marling, Coordinator/Planner - Responsive Repairs, PGM

I would like to nominate Jenna Marling for a WOW award. My reasons for this is she has made a measurable impact over the past two months since joining PGM as a work planner. Her enthusiasm, positivity...

Elly Petrova, Warden, Resident Services

Elly helped me translate important information for a resident, into his native language; she took the time out of her usual busy duties to contact him (and kept trying when she didn't get through the ...

Silvana Almeida, Neighbourhood Manager, Resident Services - East

I nominate Silvana as she recently managed a very challenging cases which involved a resident being evicted for rent arrears. The resident suffered from mental health issues and had already recentl...

Marjorie Mbulo, Neighbourhood Manager, Resident Services - East

I nominate Marjorie as she has demonstrated great focus, integrity and amazing collaborative working. Marjorie had been managing a challenging anti-social behaviour case in which two sets of neigh...

Aaron Phillips, Neighbourhood Manager, Resident Services - West

As our CRM super user, Aaron has gone above his role in supporting colleagues through the introduction of CRM. For me, Aaron has taught me to navigate the system, set up my desktop on Dynamics and he...

Michael Hyer, Application Support Analyst, Information and Technology

I would like to nomine Michael who has created an automated process that will email iPOS users who have not completed the iPOS receipting process currently we have 700 lines of un-submitted receipts i...

Gunter Gosain, Team Leader, C&S London

I would like to nominate Gunter as I am very grateful for all his enthusiasm towards peer support workers, and for the time he gives to staff, encouraging progression and development. I really like th...

Awarded in October 2018

Clive Senkatuka, Trainer/Coach Peabody Direct, Resident Services

I would like to nominate Clive Senkatuka for the time and effort that he has put into the training of Peabody Direct with the recent change of raising repairs to the new PGM Super Group. Clive has h...

Paul Brown, Asset Management Surveyor, CHAB Housing

Paul was called out to a devastating leak caused by a burst water mains. The leak damaged 9 of our properties and was attended the night before by 40 fire-fighters who had to ship residents to safety ...

Harold Clucas, PCF Community Programmes

I would like to nominate Harry for a WOW award to acknowledge his commitment to safeguarding a young woman and her unborn baby who are at risk of honour based violence. Harry has shown initiative and ...

Joe Hutchins, Facilities Assistant, Facilities

As a new Peabody colleague, Joe has already demonstrated so many values of our corporate culture. Throughout this uncomfortable saga of the heating and air con, Joe has been relentlessly trying to...

Marjorie Mbulo, Neighbourhood Manager, Resident Services - East

"I am writing to inform you about the excellent service I have received from Marjorie Mbulo. I have known Marjorie as my previous Neighbourhood Manger and even then her service was above and beyond th...

Anne Harris, Financial Inclusion Officer, Finance LC&C

"I would like to nominate Anne Harris for a WOW award. I would just like to say a big thank you to Anne for being such a lovely caring person. She has helped me through really bad times when I had b...

Sandra Walker, Floating Support Worker (Steps), C&S South

"From the very first day I met Sandra I was impressed by her kindness and knowledge of how she could help me. I sincerely do not know how I would have coped without her support and the help she gave m...

Rachel Wicks, PCF Trust Thamesmead

Rachel has delivered a hugely successful and comprehensive summer holiday programme in Thamesmead through commitment, collaboration and a significant amount of hard work. She developed the programm...

Lauren Lewis, Customer Care Line Repairs Officer, Customer Care Line

''May I take this opportunity to say, thank you so much!!! for your Customer services Personnel lady, named Lauren Lewis. Ms Lauren worked so hard to resolve a long running gas issue, it is because of...

Kerry Smith, Customer Care Line Officer, Customer Services

Karen Cronin, Customer Care Line Officer, Customer Services

May I take this opportunity to say, thank you so much, for your Customer Services Personnel ladies, Kerry Smith and Karen Cronin, who dealt very professionally with all my telephone inquiries concerni...

Christine Carrasco, Community Development Apprentice, PCF Community Programmes

Christine has consistently worked very hard throughout her apprenticeship and she is a reliable and a trusted member of the team. We receive positive feedback about Christine from residents, partners...

Zuhra Boota , Collections Assistant, Finance - Collections

I'd like to commend one of your staff members named Zuhra Boota. Zuhra strategically assisted me in clearing my Housing Benefit Overpayment and Court Costs without sweat. She made amazing suggestion...

Darren King, Environment Caretaker, Property Services

"I want to thank Daren not only for the excellent service he provides in keeping Bayliss house and George Peabody estate clean but his care for the residents as well. I am a disable person who has mob...

Clare Gooding, Personal Assistant to Director, Human Resources

Anita Seabridge, Head of Data & Information, Human Resources

I want to nominate Clare and Anita for the incredible work they have done to ensure that as many employees as possible were able to access flexible benefits last month. After learning about the shor...

Bujar Shehu, Housing Officer, C&S London

Bujar is a great example of care, compassion and the willingness to always go the extra mile for the people we support. We have a supported housing scheme called Eagle Dwellings where we house people ...

Julie Jenkinson, PA to Head of Care South, C&S Essex

Julie has been amazing in her pursuit to improve the lives of our customers. In the last few months she has worked tirelessly to get volunteers to decorate a number of customers homes and to get anoth...

Steven Knewell , Wates Contractor, Wates Contractor

Anita Nwankwo, Customer Services Officer, Peabody Direct

A big thank you to Anita who, without hesitation, stepped up and offered to help with a Mutual Exchange sign up this afternoon when the two residents involved turned up at WBR instead of here (JDW) to...

Abu Hasnath, Caseworker, C&S London

"Abu was kind, compassionate and available throughout the process of helping my dad. He regularly checked in with us, including when dad had a spell in hospital. We need more poeple like Abu helping t...

Maureen Arthur, Financial Wellbeing Advisor, Finance (LC&C)

"I suffer from emotional wellbeing challenges, and Maureen has always gone the extra mile in helping us receive the benefits we need and are entitled to. This has changed my life and outlook on life. ...

Jill Green, Customer Services Officer, Resident Services

Jill always goes the extra mile when dealing with colleagues and residents, this was the case recently with a resident. The resident had a relative coming home from hospital who needed two large armch...

Ihab Elhabak, Warden, Resident Services

I am nominating Ihab Elhabak who has been ambitious for our residents and organisation, and collaborative across the organisation. On 3rd September, the Wardens Team were asked by the Building Service...

Awarded in September 2018

Marjorie Mbulo, Neighbourhood Manager, Resident Services - East

Marjorie is very caring and very supportive with her Team east Team 1. Recently I received an email from a resident see below that was very satisfied with the service she received and immediate respon...

Maureen Arthur, Financial Wellbeing Advisor, Finance (LC&C)

Maureen met with a resident who was about to be evicted. She collaborated with the Collections Team to postpone the outright possession hearing pending resolution of arrears. Maureen then worked with ...

Angela Allen, Neighbourhood Manager, Resident Services

Angela assisted a medical team from the NHS to help one of our tenants return home. The doctor said 'He is now medically fit and able to return home since last week but I gather there is a long del...

Christine Cooke, Floating Support Worker (Steps), C&S South

When I met her I was sure I had no hope of ever finding somewhere to live. Christine fought for me during seven months (December to June) and was always at the end of the phone.Without Christine I am ...

Tamira Stephens, Support Worker, C&S London

I would like to nominate Tamera because of having a passion helping vulnerable customers within the scheme. She recently observed a customer who was experiencing challenges and remained focus on supp...

Sandra Walker, Floating Support Worker (Steps), C&S South

When this lady came to me I wasn't sure how she could help me - within minutes of talking to her I felt totally at ease and realised there was help for me. Sandra gave me hope and directed me in the r...

Floating Support Team , Care & Support

Peabody has recently been part of Brentwood Council Fun Days bringing the community and various agencies together on a Friday over a period of 7 weeks at several locations in Brentwood We had a fan...

Deji Sangobowale, Neighbourhood Manager , Neighbourhoods

Over the years it has been very clear and effective communicating with Deji. He even came to visit at one point to personally see that I was safe after an incident. He is perfect for the customer serv...

Peabody Direct, Various, Peabody Direct

Peabody Direct are an excellent team and witnessing what they deal with on a daily basis, first hand was an eye-opener. On 12th September 2018, Peabody Direct had to re-locate from Westminster Brid...

Regina Marcelo, Environment Caretaker, Property Services

I would like to nominate Regina Maria Marcelo, he had helped us deal with a difficult situation where a tenant had passed away in one of our properties. I was due to show the family the flat so they c...

Claire Tutte, Customer Care Line Officer Repairs, Customer Services

We have had long ongoing flooding in the communal areas. Claire has been really helpful in getting this sorted and was reassuring and clear with what was going to happen. I was very mad when I first c...

Tajuan Grant-Hogg, Supported Housing Administrator, C&S London & South

TJ is a true inspiration to us all. He is not only a dedicated and determined individual who goes above and beyond on a daily basis to support his team but he also puts everyone else before his own in...

Craig, Operative, Breyer - contractor

Miss Asia White called in today because she has never come across such a professional and competent operative showing a level of experience to such a high standard. She advised that she cannot give mo...

Dean Lukeman, Peer Worker - Mental Health, C&S London

Dean is a very caring and good worker: I have recently moved from Marsh Hill to Link Street and during that time he supported me by helping me to pack my belongings and move them to Link Street. He ...

Steven Mercer, Team Manager, Property Services

Steve stepped in to assist at very short notice when two vulnerable elderly residents needed assistance. The residents had been admitted to hospital but were medically fit for discharge however unable...

Sundip Vadher, Caretaking Services Manager East, Property Services

Sunny stepped in to support an elderly, vulnerable resident who had no gas supply and no telephone, he arranged for an emergency gas engineer to attend to the resident the same day; despite the contac...

Eleanor Probyn-Gibbs, Development

Ellie got in touch with me to let me know she had used her 2 Peabody Promise volunteering days this month, and upon asking for a bit more information she informed me that in actual fact she has volunt...

Irene Taylor, New Resident Officer, Resident Services

Irene went above and beyond her role to ensure that a mutual exchange went ahead, despite several set-backs caused by Universal Credit payments, and delays with gas and electric certificates. Irene wa...

Jamie Mcturk, Agency & Older People's Services

Time and time again I have had to contact Jamie's team when I come across the most vulnerable of our residents who need help with everyday upkeep of their properties. Jamie and his team have never let...

Tim Adair, Construction Inspector, Development

When I was faced with trying to get a brochure signed off with accuracy ready for sales launch during the Development Manager's absence, Tim went above and beyond the call of duty to assist. He collat...

David Attridge, Support & Tenancy Management Worker, C&S London

I would like to nominate David Attridge for a WOW award. David embodies excellence in both his professional and personal approach and I cannot stress highly enough how his support has been both critic...

Anne Harris, Financial Inclusion Officer, Finance LC&C

Anne Harris has been so helpful and supportive to me. I don't know what I would have done without her. She helped me apply for PIP which was successful and has helped me with various appeals to do...

Emma Gould, Head of Service Sussex, C&S South

As a manager Emma has always been extremely conscientious, considerate, reliable, and supportive. She is prepared to be flexible, always listens and responds to issues I raise and praises work well do...

Christine Ellerington, Housing & Community Investment Finance

Since I don't use IPOS frequently, I feel inconfident about using it. Christine is always happy to take time out of her own workload to oversee that the process is correctly done and efficiently done....

Megan Boatman, Support Worker, Care & Support

Megan Supported our customer in making cakes for a pour a cup of kindness raising money for the red cross. After a very poor start to the day the customer and Megan went out and sold the cakes at o...

Rajwinder Kaur, Administrative Support Officer, Finance

Rosie (Rajwinder) joined Peabody in March and has shown exceptional learning abilities and compassion. She has been tasked with supporting new claimants on Universal Credit and has taken on broad resp...

Awarded in August 2018

Karen Muller, Team Leader (Steps), C&S South

In the face of some devastating news regarding cuts in our service, Karen's first thoughts were with those of her team. She has always been a caring team leader, never failing to support those who wo...

Michael Finlay, Litigation Executive, General Counsel & Group Secretary

Michael Finlay deserves a WOW award for the excellent service he provides to customers and to the business. He has always made himself available to handle any queries the surveying team have and genui...

Angela West, Outreach Support Worker, C&S Essex

I met Angie a few years ago at a drop in centre and I have seen her on many occasions. Angie has helped and supported me with phone calls, letters, and advice, but most of all my emotional state. I ha...

David Grimwade, Desktop Support Analyst (Mobile), Information and Technology

Bradley Barnes, Information and Technology

Really grateful to Bradley and David for such a swift response and resolution to our issue. Having found that the SIM in our department mobile no longer worked, I contacted Bradley to arrange a new S...

Peabody Direct, Various, Peabody Direct

Sitting next to Peabody Direct I overhear their conversations with residents on a daily basis. Their continuous dedication towards delivering excellent customer service is exceptional, they remain pro...

Jann-Louise Deasy, PA to Executive Finance Director, Finance

On IPOS, after becoming an approver I had lost access to raising requisitions and had 3 overdue invoices that needed to be raised urgently. So after looking at the list of workers in my department who...

Michael Breach, Support Worker, C&S London

I would like to nominate support worker Mick Breach for a WOW award. Mick works on our floating support service in Southwark and Lambeth for adults with Learning Disabilities. Mick is a dedicated a...

Ricardo Bushell-Auguste, Customer Services Officer, Resident Services

Ricardo is an absolute star and a credit to Peabody - he goes out of his way to ensure excellent customer service for our residents, including liaising with contractors to advocate on behalf of reside...

Anthony Mitchell, Service Delivery Administrator, Service Delivery

Bringing the Investment programmes together to combine both Peabody and FM stock has been complicated due to the different systems involved. Anthony has helped bridge this complication by continuously...

Arlene Castillo, Relief Support Worker - SH RBKC, Relief

I wanted to show my huge appreciation to Arlene in regards to the support she has shown me. Arlene has had such a positive impact on my health and wellbeing since she has been supporting me, helping m...

Samba Coulibaly, Environment Caretaker, Property Services

I would like to nominate Samba for his hard work, dedication and providing good level of service to our customers. The standard of cleaning on the estate has improved a lot and the residents are very ...

Lauren Lewis, Customer Care Line Repairs Officer, Customer Care Line

Lauren dealt very professionally with my telephone inquiry concerning my repair issues. I found Lauren to be very patient, kind and extremely professional as she worked through all the issues, with re...

Gary Leman, Environmental Operative (Street Scene), Environmental Services

Andrew Shepherd, Environmental Operative (Street Scene), Environmental Services

Paul Starkey, Environmental Operative (Grounds Maint), Environmental Services

Sarha Wines , Environmental Operative (Street Scene), Environmental Services

I stay at Woolwich in Major Draper Road. During my morning run, these lovely gardeners stopped their noisy machine everytime I passed. Not just one person, they immediately signaled to the next person...

Carmella Obinyan, Maternity Champions Manager, Subsidiaries - Old Oak & Charlton

I have decided to nominate Carmellla Obinyan because her motivation, support, understanding and passion for the work she does has set an example on me and all the Maternity Champion team. Also the ...

Michelle King, Neighbourhood Manager, Resident Services - West

Joanne Hall, Senior Neighbourhood Manager , Resident Services East

Following a serious incident in which a car had driven through one of our Essex Community Centres, Essex Neighbourhood Managers Joanne Hall and Michelle King were amongst some of the 1st responders, m...

Diane Browne, Care Support Worker Level 1, C&S Essex

You have been a very good keyworker to me and you have really worked hard and been so nice to me and very caring thank you very much for taking me to the hospital. I appreciate it with all the paperwo...

Samantha Leopold-Cox, Specialist Project Worker, C&S London & South

I received this email from a staff member who works for LB Hackney's Resident Sustainment Team, one of our most important partners. It speaks for itself. Sam manages about 300 assessments a year! The ...

John Anklam, Agency & Older People's Services

John has gone out of his way to make a new resident feel very welcome, and the resident speaks very highly of John, and all the help John has given him in with getting used to the new area, dealing wi...

Danny Hardie, Financial Wellbeing Team Leader, Finance LC&C

I recently visited a tenant at home to work on his renewal PIP claim and in the course of gathering information to represent his needs around his disability we discussed his previous claim. Danny work...

Anthony Wyatt, Service Delivery Building Surveyor, Service Delivery

Tony made the decant of a very vulnerable tenant run extremely smoothly once works started. Often decants last longer than expected which can be traumatic for residents. especially when they are temp...

Julia Chaffe, Tenant Advisor, Resident Services

Julia recently supported a very vulnerable resident both emotionally and practically through a long and complicated repair - Julia supported the resident with care and compassion throughout the whole ...

Alya Din, PA to Executive Director Care & Communities, PCF Business Support & Programme Mgt

I believe that Alya Din is a shining example of how we as Peabody staff should be, both within our own behaviours but also in the way we treat each other. On a daily basis Alya demonstrates our va...

Lucy Day, Outreach Support Administrator, C&S Essex

A good Administrator is the bedrock of any service, without this solid foundation any service would not function. Lucy is the epitome of excellence, she runs the front office like a well oiled machine...

Babafemi Osinlaru, Relief Support Worker, C&S London

Clara Oshodin, Relief Support Worker, C&S London

Oana-Maria Gradinaru, Receptionist, Information and Technology

I received an email today from Mr S. which you can read below and speaks for itself I think. Particularly in relation to his sense of relief at what appears to have been extremely worrying for him, th...

Jonathan Okwuofu, Incomes Officer, Finance (LC&C)

One of our customers, Mrs Emilia D called in specially as she wanted to nominate Jonathan for a WOW award. She said she could not thank him enough for helping her to get out of arrears and maintain he...

Awarded in July 2018

IT Service Desk, 1st and 2nd line and Field Engineers, IT

I work in IT, and whenever I turn to the helpdesk for help they are always there for me. I am so impressed with their unwavering commitment to all customers. I had a penny drop moment and realised tha...

Gemma Curley, Customer Care Line Officer Repairs, Customer Services

Gemma once again was so helpful. I always feel I can go and ask Gemma anything because she is so friendly, approachable and knowledgeable. She really helped me with a query today even though it is not...

Thandice Bowen, Incomes Officer, Finance (LC&C)

Thandice Bowen (as my income officer with Peabody), helped me after I ran into serious problems concerning my rent arrears. As a result, my family and I found ourselves being threatened with homelessn...

Lewis Mcrae, Trailblazer Mentor, C&S Essex

Lewis has gone all out in every way possible to help me and my daughter Michelle. Michelle has had problems with drink, drugs and homelessness and Lewis has been a massive help to the both of us. I ...

Angela Preston, Outreach Support Worker, C&S Essex

Debbie Tween, Outreach Support Worker, C&S Essex

Rachel Aldridge, Neighbourhood Manager, Resident Services - West

Angela & Debbie have been supporting one of our tenants in Temporary Accommodation since February when he moved in. There were issues with him being refused benefits for his housing costs. Angela & De...

Amadu Koroma, Caretaker, Estate Services

We have recently been getting items cleared from communal areas on the Tachbrook Estate which has proved difficult and controversial as many residents think it overzealous. One resident needed assi...

Natasha Bested, Community Development Worker, Community Regeneration

Natasha was a vital part of our Health at Home research project, the report of which was launched on 09.07.18.Natasha was a Health Navigator and used new ways of working with our vulnerable residents ...

Helen Austin, Welfare Benefits & Money Advisor, Resident Services

Helen assisted one of my vulnerable residents who was experiencing DV from an ex partner who had hacked into her bank accounts and left her with literally no money. Helen kindly assisted this tenant ...

Alya Din, PA to Executive Director Care & Communities, PCF Business Support & Programme Mgt

Alya provided an exceptional service back to IT, this was a short notice exercise with clarity and process that has had an amazing impact on a very ambitious project. We are grateful for her responsiv...

Tina Draycott, Supported Housing Coordinator, C&S Essex

I would like to commend Tina for the excellent work that she does in her role. She is always quick in her responses and is extremely helpful at all times. Tina has helped me no end when I have come to...

Elliot Woolf, Customer Care Line Officer Repairs, Customer Services

I would like to nominate Elliot for the WOW awards as he is a credit to the customer care line team. He manages to resolves issues in a very timely manner and after numerous calls in relation to n...

Ellis Knowles, Economic Inclusion Project Officer, PCF Trust Thamesmead

Ellis has been amazing at pulling together a very important piece of work for the residents of Thamesmead. She has been demonstrating her commitment, passion and organisational skills working with a v...

CCL Multimedia Team, Customer Care Line Officers, Customer Care Line

I would like to nominate the CCL Multimedia Team: Gemma Curley, Ellis Clark, Emma Kalloo, Jessica Smith, Karen Foster, Gill Smith, Amy Leveridge, Chelsey Smith - for a WOW award for their dedication i...

Tatum Quinn, Trailblazer Manager, C&S Essex

As a team we feel Tatum deserves recognition for her hard work, please see below all of the team's words below and why we have submitted a nomination. Lewis McRae Tate has been a fantastic manag...

Charmaine Patmore, Information and Technology

Charmaine has been really supportive at a very challenging time within Service Delivery. There have been changes that have had to be made (more than once) and Charmaine has shown she is a superb an...

William Petts-Dunbar, Neighbourhood Manager, Resident Services - West

I was off unwell last week and I was really worried that my workload would increase dramatically during this time, due to our team being extremely busy. Will covered my patch whilst I was off and ...

Laura Ward, Team Leader (Steps), C&S South

Sheryl Morris, Care Support Worker Level 2, C&S Essex

They showed genuine concern and understanding of my problems, and dealt with them successfully, causing me to become a happier and more independent person. I feel that a weight has been lifted and my ...

Tafari Johnson, Support Worker, C&S London

I'm nominating my support worker because he is the best support I've ever had, he always there to offer support and without him I would not be where I am now never too busy to offer advice. I could no...

Bradley Barnes, Information and Technology

I am nominating Bradley because he has demonstrated a strong desire to work collaboratively to work towards providing a better service for our care and support colleagues. He has been very proactive i...

Jackie, Scheduler, BSW - contractor

I called BSW this evening on behalf of a resident and spoke with Jackie on the Out of Hours team. She was absolutely brilliant. She went the extra mile to help book in a job for a vulnerable resident....

Janine Hammond, IT Programme Manager, Information and Technology

I'd like to nominate Janine for a WOW! award as we have worked together on several initiatives where she has empowered me to develop my skills and encouraged collaborative working. For example, we...

Ersal Mehmet-Ali, Service Desk Analyst, Information and Technology

Ali was extraordinarily helpful in setting up our new team so that we could take critical recurring payments from our tenants worth around £200,000 a month. Ali was patient, took me to all the rel...

Trailblazer Team, Various, C&S Essex

I would like to nominate my entire team for a WOW award as they astound me every day with their hard work and compassion. Lewis McRae, Deborah Bolam, Samantha Sullivan, Grant McManus and Natasha Barto...

Helen Ifill, Team Leader, C&S London

On 19 June Helen responded as On-call Manager to a medical emergency involving one of our customers at Ivydale Road, a supported housing scheme for adults with learning disabilities.The customer was t...

Bunmi Idowu, Community Safety Officer, Resident Services

In September 2017 Bunmi took on a secondment as a Community Safety Officer and is still in the role, Bunmi's replacement as CST Administration Officer was Dawn Collins, formally of FM. Even though...

Mark Barrett, Group Payments Manager, Procurement & Payments

I would like to nominate Mark for a WOW because it was late on a Friday when I was informed contractors had stopped work at a site due to non-payment of money, Mark could see I was stressed and he aut...

Mark Attfield, Head Of Peabody Direct, Customer Services

I would like to nominate Mark, with the awful news that has been declared on the future of the department he has worked tirelessly to improve and build, he still remains positive and strong in keeping...

John Phelan, Neighbourhood Manager, Resident Services - South

John recently helped a non Peabody tenant who was found to need urgent medical attention, possibly life threatening. John contacted his landlord and reminded them of their responsibilities. He also ma...

Charmaine Patmore, Information and Technology

I would like to nominate Charmaine Patmore for a WOW award. We were having problems with QL which was stopping us being able to raise jobs. Charmaine came to Peabody Direct and spoke to each person, ...

Anne Harris, Financial Inclusion Officer, Finance LC&C

I would like to nominate Anne Harris, because she is a very helpful person. When I had problems she was there for me. She listened to me and not just passed me to someone else. She works very hard to ...

Quelen Beckford, Driver/Carer, Agency & Older People's Services

Pauline Mudimu, Care Assistant, Agency & Older People's Services

I would like to nominate Pauline Mudimu - day care assistant and Quelen Beckford - day care driver/carer - who worked extra miles to make sure our customer was safe and delivered excellent customer s...

Angela West, Outreach Support Worker, C&S Essex

MS came from a life of not having to worry about money very much to then having to try and survive on benefits after losing his home, business and relationship. He was having dark thoughts about his e...

Awarded in June 2018

Tracey Clapham, Caretaker Supervisor, Property Services

I was at our Islington Estate with Tracey when one of our elderly and vulnerable tenants came over to the workshop she was near to tears. She informed us that she had water dripping off the light fitt...

Anthony Higgins, Support Worker, C&S London

I am very grateful for what your company is doing in my life with the little time that was referred to your company. I can see the help your workers are rendering about my situation which is much appr...

Martyn Mace, Drain Technician Supervisor, Environmental Services

Russell Flook, Drain Technician Trainee, Environmental Services

Martyn and Russell recently attended to remove a large difficult to reach buddleia plant which was causing damage to a wall on our Duchy Street estate (Southwark). They did this to assist the maintena...

Marco Ferdenzi, Caretaker, C&S London

Marco has been very effective in the caretaking of 3 schemes in his on site in Hackney. Marco will maintain the health and safety of the schemes by reporting any communal repairs, completing daily t...

Joe-Kin, Operative, TSG - Contractor

Mr. Joe-Kin dealt very professionally with my bath water heater repair issues. I found Joe-Kin to be very patient, polite and extremely professional as he worked through all the issues with respect to...

Fatma Niyazi, Customer Care Line Officer Repairs, Customer Services

A customer desperately needed some help in one of our reception offices today, and he could only speak Turkish. He sounded quite upset, and the lovely Fatma was more than willing to help by taking ove...

Oliver Philpott, Building Manager, Mainstay - contractor

Oliver is the dedicated Building Manager as part of the External Managing Agent for the Queen Elizabeth Hospital Estate in Tower Hamlets. Since Oliver started his position he has been proactive in res...

Ramone Senior, Junior Incomes Administrator, Finance (LC&C)

Ramone took over an existing role with established procedures. One of his main responsibilities is to generate, print and post all arrears notifications letters weekly for the legacy Family Mosaic Col...

Deborah Bolam, Trailblazer Mentor, C&S Essex

Deborah has worked with a customer who is notoriously hard to engage with or gain trust. Deb never gave up with EM, she worked so hard to forge a trusting relationship and open doors where all others ...

Lorna Mills, Neigbourhood Services Officer, Resident Services

I received this from the Cats Protection League, an organisation that a member of my team, Lorna Mills, has been working with. The message in the email demonstrates the dedication and commitment show...

Paul Dixon, Incomes Officer, Finance (LC&C)

I have nominated Mr Dixon for his constant professionalism, patience and caring attitude. Mr Dixon has always contacted me back whenever I have left a message. These are all rare qualities. Almost 2 ...

Adam Knight, Senior Incomes Officer, Finance (LC&C)

Adam has worked tirelessly for several months with former Peabody Managers and staff in Data Reporting to create a report for monitoring ageing arrears, something that Family Mosaic previously used, f...

Claire Rawlinson, Customer Care Line Repairs Officer, Customer Care Line

May I take this opportunity to say, thank you so much, for your Customer Services lady named Claire who dealt very professionally with my telephone inquiry concerning my repair issues. I found Claire ...

Shanice Brown, Stock Condition Coordinator, Property Services

Sophie Dobbins, Stock Condition Surveyor, Asset Management

Sophie and Shanice have worked endlessly to ensure the smooth running of the stock condition survey programme, which has a target of 10,000 surveys per year, to support the Planned Investment programm...

Shola Adebayo, Information and Technology

After requesting a tablet in February and chasing without response for a few months, Shola offered to investigate this on my behalf. When the tablet arrived, I was advised to attend Albion House for c...

Patrick Scoot, Caretaker, C&S London

Pat has been an absolute delight to work with in every way but I would particularly like to nominate him for a WOW because of the way he has gone well over and beyond his call of duty to facilitate so...

Leah Parker, Scheduler, Breyer - contractor

Leah was absolutely brilliant today as per usual. A customer really needed help with a job she had booked in for next week, and she managed to go above and beyond to organise an operative from a diffe...

Jane Fishwick, Caseworker, C&S Essex

I would love to nominate Jane Fishwick for this award, she has totally restored my faith in human nature. I had been going through hell with my benefits and help for housing . As I suffer with bipolar...

Avril Benjamin, Evening Supervisor, Agency & Older People's Services

I will like to nominate Avril, because she assisted and cared for Sally, a Darwin Court resident who fell down on the road on her way back to her flat. Avril called the ambulance and stayed with her u...

Maria Fatima Lewis, Customer Services Officer, Resident Services

Fatima is a fabulous employee, a huge asset to our department and is so deserving of this award and recognition. Fatima is a walking encyclopaedia of knowledge when it comes repairs,properties and pro...

Halil Can, Decant & Resettlement Officer, C&S London & South

On my mother Iryna behalf, I would like to nominate Halil Can for the WOW award. We just would like express our gratitude and to say big thank you for Halil's dedication, personal care and incredible ...

Cheryl Ayoola, Community Safety Officer, Resident Services

David Obote, Warden, Resident Services

Ihab Elhabak, Warden, Resident Services

**Cheryl Ayoola - nominated by Vanessa Greenstreet** A vulnerable elderly resident had his flat taken over by a drug user who attempted to financially exploit our resident. Police alerted Peabody a...

Hayley Colman, Customer Relationship Manager, Property Services

Justin Kirby, Surveyor, Property Services

Therisa Tidy, Senior Tenant Advisor, Resident Services

Allan Ronald, Responsive Repairs & Voids Manager-South, Property Services

Max Panzavechia, Neigbourhood Services Officer, Resident Services

Kevin Bartlett, Clerk Of Works, Property Services

Daniel Cordiner, Tenant and Family Services Manager, Resident Services

Shaha Alam Kha, Building Surveyor, Property Services

Sussana Danquah, Welfare Benefits and Tenant Support Administrator, Resident Services

I just wanted to take this opportunity to thank you all for the amazing work that has been completed 138 Kentlea Road, without the dedication and support that I receive from colleagues none of this wo...

Stephanie Clarke, Day Care Co-ordinator, Agency & Older People's Services

On behalf of day care staff we would like to Nominate Stephanie Clarke. Stephanie has gone extra mile to train us. It was a 6 months course for Best Practice for Dementia. Stephanie was so patient wit...

Neil Harrison, Customer Services Officer, Resident Services

Neil was tasked with assisting the data protection team in retrieving some outstanding subject access repair requests. Neil worked outside of his present role as a customer service officer within Pea...

Joanne Rogers, Receptionist, Information and Technology

Janet Stent, Receptionist, Information and Technology

An elderly resident arrived at WBR reception very confused, disorientated and unable to communicate coherently. She was clearly very vulnerable and had a large sum of money on her. Joanne and Janet lo...

Lisa Fisher, Facilities Assistant , PCF Community Programmes

Lisa was on duty at the Paradox Centre on a Saturday night and as her shift was coming to an end and she about to lock up, an elderly woman came into the centre. She stated that she was homeless and ...

Mathew Benefer, Information and Technology

Recently the Finance and Communications department have procured a new external agency to help deliver our annual reports. To deliver this essential piece of work we required multiple software install...

Michelle King, Neighbourhood Manager, Resident Services - West

Michelle dealt with an incident that occurred at the King Edward Centre whilst I was on annual leave that was over & above her job role she took action & contacted all the relevant groups & got the is...

John Sentongo, Team Leader, C&S London

I have observed John within the team and am astounded how he has been working to empower residents. This is a new pilot initiative for the organisation. He is been very hands on in setting up local pr...

Vanessa Greenstreet, Older People's Support Worker, Resident Services

On entering the office building at Walworth Road today, Vanessa noticed a homeless man sleeping by the back door of the building. A number of people passed by and ignored him and didn't give him a s...

Simone Nelson, Housing Officer, C&S London

The reason for my nomination for Simone is that she is a great asset to Peabody, she is on hand to complete all issues that we may raise with her with regards to the people we support, she has interac...

Oliver Philpott, Building Manager, Mainstay - contractor

I'd like to nominate Oliver Philpott of Mainstay management agency of the Queen Elizabeth Development located in Tower Hamlets. Oliver has settled in well and always helpful with the residents and has...