Recent nominations
  • Recent Nominations

Recent nominations



Mary Elmer | Support Worker | C&S South (Internal)

Mary recognised a customer on a very low income really should be claiming Housing Benefit. She challenged other professionals who said that she was wrong, and eventually was proved correct. Our customer is now in receipt of the correct entitlement and is very happy. I am very proud of Mary's persist...

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Claudia Baker | Aids & Adaptations Investment Officer | Service Delivery

I have known Claudia for quite a few years although we have never met. She was extremely supportive when I needed my bathroom adapted due to my disability. Not only was she constantly liaising with my local authority but she kept me informed every step of the way. Last year my shower seat had to be ...

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Sven | Polyteck - Contractor (Internal)

Ellie Day | Polyteck - Contractor (Internal)

Ellie, Russell and Sven stepped up to assist the Customer Relations Manager, Maggie Manga, to get an electric shower installed for a vulnerable resident, in one day. Their help meant that the customer could feel better about themselves and their speed of response allowed us to show how being human a...

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Holly Clark | Customer Care Line Officer Repairs | Customer Services

I would like send a big thank you to Holly who has helped me today, Holly was very professional, caring and listened to what had gone wrong and genuinely cared and took action to put things right on my behalf with a contactor.

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IT Service Desk | 1st and 2nd line and Field Engineers | IT (Internal)

I work in IT, and whenever I turn to the helpdesk for help they are always there for me. I am so impressed with their unwavering commitment to all customers. I had a penny drop moment and realised that whilst I have them to turn to when things go wrong, they quite often only have each other to turn ...

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Daniel Nyame | Building Surveyor | Service Delivery

Daniel was instrumental in overseeing the repair works within the property. A lot of things went wrong until he took over the case. He was very professional, friendly and patient even when I was complaining. He was always contactable. I believe the works would not have been completed as professional...

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Shaheena Ullah | Lettings & Neighbourhood Support Officer | Resident Services (Internal)

We had a problematic elderly resident that would come into the office on almost a daily basis regarding problems with her boiler. Her boiler did manage to get fixed, however after sending two contractors to set her timer to how it had been previously, for some reason they could not do this. Before X...

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Michael Henry | Environment Caretaker | Property Services (Internal)

Tracey Clapham | Caretaker Supervisor | Property Services (Internal)

This is a really sad case. This morning, Michael the caretaker was going about his normal duties on the Kings Cross 10 Estates when he noticed a young lady who was crying, looking very dishevelled without any shoes, trying to get into one of our blocks. Something was not quite right and he approache...

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Lukasz Francuz | Service Desk Analyst | Information and Technology (Internal)

Lukasz has been fantastic! I had returned from a year's maternity leave and was advised by IT and my line manager that my emails and personal files had been deleted from the server and that there was no way to get them back. Lukasz proved them all wrong and managed to retrieve the important inform...

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Angela West | Outreach Support Worker | C&S Essex

Rebecca Jones | Outreach Support Worker | C&S Essex

I would like to nominate my support workers Angela West and Rebeccas Jones for a WOW award due to the following reasons: Before support started I did not see the point in things and thought about suicide. I had no benefits, lived in a caravan and had lots of arrears. I had no confidence and was stru...

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Jeanine Jacques | Tenancy Sustainment Officer | Resident Services - East (Internal)

Jeanine helped a very difficult client who was at risk of eviction and was refusing to engage. Jeanine did not give up, and eventually managed to engage with this client, claiming disability benefits and preventing the loss of her property. However, throughout this Jeanine was received communicat...

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Jean Allen | Outreach Support Worker | C&S Essex

I have suffered with mental and physical heath challenges over the past seven years, which at times have made meeting and interacting with strangers or people I am not familiar with difficult for me. The combination tends to make it difficult for me to warm up to strangers as the unfamiliar heighte...

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