Recent nominations
  • Recent Nominations

Recent nominations



Jeanette Manu | PCF Community Programmes (Internal)

I'd really like to nominate Jeanette for a Wow Award, as she consistently goes above and beyond to ensure both our volunteers and staff supervisors get the very best experience with us. Recently, she assisted colleagues in clearing surplus Networks Project equipment out of the cupboards at Walwor...

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Charlene Jervis | Incomes Officer | Finance (LC&C)

I am writing with the greatest of pleasure to advise you of the excellent customer care skills of Charlene Jervis. When I telephoned this morning, I was rather annoyed at a ridiculous letter which I had been sent stating that I owed rent arrears. Charlene was so calm and understanding. She list...

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Jenny Mclean | Head of Neighbourhoods | Resident Services - South (Internal)

I am nominating Jenny McLean from first-hand experience regarding a recent emergency incident, but also on behalf of my wider team. There was a recent incident on a patch in Thamesmead affecting 2 linear blocks, which amounted to roughly 75 tenants being affected, and around 25 tenants having to...

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Ella Rayment | Community Programme Coordinator | Community Regeneration

This was my first year supporting events at King Edwards Community Centre Laindon Essex. I was overwhelmed by the level of organisation and level of commitment by Ella and her team of supporters Jane Dobson, Ray Ali, and Siobhan Burt First event Christmas meal for local residents saw the team cook...

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Andrew Forbes | Commercial and Marketing Manager | Business Support (C&S) (Internal)

Andy has worked tremendously hard on multiple care and support tenders whilst the directorate is going through restructure. He has been tireless and relentlessly positive in his approach, engaging with managers and services to create impactful, high quality tenders to both retain existing business a...

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Joe Hutchins | Facilities Assistant | Facilities (Internal)

Joe has been really supportive of our team in ensuring that we have fans in our meeting rooms. This seems like a small gesture but Integration spends a lot of time in meetings, supporting the business in delivering projects and key outcomes. By supporting our team in ensuring we can be more comforta...

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Karen Cronin | Customer Care Line Officer | Customer Services

I had to raise a sensitive issue re safeguarding in respect of a vulnerable neighbour. She handled the whole thing with professionalism, compassion and very genuine caring. She seems like a very nice person overall and I appreciated that when typing up the notes she read then to me so I could amend/...

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Angela West | Outreach Support Worker | C&S Essex

I met Angie a few years ago at a drop in centre and I have seen her on many occasions. Angie has helped and supported me with phone calls, letters, and advice, but most of all my emotional state. I have many emotional problems in my life and I have always felt very safe and comfortable around Angie,...

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Karen Tidder | Customer Care Line Officer Repairs | Customer Services

Karen was so helpful on 31 July 2018 I rang to make a complaint on the repair line. Karen helped to sort out my problem, by getting me an emergency plumber, because I had a bad leak, and come to find out I now need a whole new toilet system. I'm so grateful to Karen for just listening and believing ...

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Rosealeen Sogunro | Area Housing Manager | C&S London (Internal)

Rosie acted with uncompromised care and compassion when dealing with a tenant that I have been support with debt and welfare issues. Her experience with this client enabled us to have a wholesome understanding of her mental health.

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Julia Chaffe | Tenant Advisor | Resident Services (Internal)

Julia recently supported a very vulnerable resident both emotionally and practically through a long and complicated repair - Julia supported the resident with care and compassion throughout the whole process, and was both empathic and professional. Julia always works hard to support our residents, a...

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Thandice Bowen | Incomes Officer | Finance (LC&C)

Thandice Bowen (as my income officer with Peabody), helped me after I ran into serious problems concerning my rent arrears. As a result, my family and I found ourselves being threatened with homelessness, which contributed towards my becoming extremely ill and nearly losing my life. Despite the pres...

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Damian Carter | Customer Care Line Officer Repairs | Customer Services

I would like to nominate Damian from the repair caller helpline. Damian has been very helpful professional durning his call. I had issues with an existing repair that has now become a problem again. Not only was he profession he gave me great advice regarding this ongoing repair. He managed to call ...

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Ersal Mehmet-Ali | Service Desk Analyst | Information and Technology (Internal)

Ali was extraordinarily helpful in setting up our new team so that we could take critical recurring payments from our tenants worth around £200,000 a month. Ali was patient, took me to all the relevant people, helped diagnose the problem, gave me advice on what I could do on my end, got the...

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Asif Shah | Mears - Contractor

Ms Spiteri called to nominate Asif Shah from Mears contractors for a WOW award as she felt that he was so brilliant. He had come out and kept his patience the whole time with the repair. He acknowledged what the problem was straight away, and explained everything simply to her. She is so happy with ...

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Leah Parker | Scheduler | Breyer - contractor (Internal)

Leah was absolutely brilliant today as per usual. A customer really needed help with a job she had booked in for next week, and she managed to go above and beyond to organise an operative from a different area to accommodate the customer's needs. She is always friendly and happy on the phone, and sh...

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Simon Jones | Service Delivery Building Surveyor | Service Delivery (Internal)

I would like to nominate Simon Jones for the exceptional job he completed for the residents of New College Mews. This was a very difficult situation where 4 residents had experienced a leak into their properties. This had happened on a number of occasions over a number of years but this was, by far,...

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Jessica Smith | Customer Care Line Officer Repairs | Customer Services

Today must have been difficult for staff as it has been snowing. I required an emergency call out to make my door safe. I have epilepsy and had had a fit and sustained a head injury in my flat. Police had to force entry as I was unconscious so the door was totally knocked in with the impact of a sce...

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Marc Ashton | Senior Environmental Operative | Environmental Services

Mrs Apicella came in to thank you for all your hard work yesterday. She is delighted with how it all looks now and said you went above and beyond what she had asked for. She doesn't know the name of your colleagues but would like to thank the whole team for an excellent job. She really was happy an...

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Darren King | Environment Caretaker | Property Services (Internal)

I arranged a tour of the Plaistow hospital development. This was to show Berkeley Homes and highlight the quality of our developments. This was arranged very last minute with Darren only informed on the day. Not only was he very professional in how he welcomed us to the site he showed us around the ...

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Michelle Carter | Neigbourhood Services Officer | Resident Services

Michelle has been with the neighbourhood south team for just over a year now. Michelle is a caring and compassionate housing officer which is regularly demonstrated by informal and formal compliments received from residents and their family members. One recent example came from the mother of one of ...

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Jesse Young | Care Support Worker L1 (Fairview) | C&S Essex

I received a wonderful email from an external professional that Jesse has been liaising with recently in regards to one of our customers. 'Just wanted to email you to say what a pleasure it has been to work with Jesse Young over the last few weeks and highlight to yourself what a credit he is to ...

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Maureen Arthur | Financial Wellbeing Advisor | Finance (LC&C)

Maureen is a very polite, helpful woman. She is always clam and positive and she has been trying to sort out the whole benefit mess since Oct/Sept 2016.

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Helen Moore | Trainee Surveyor | C&S London & South

Helen was kind, friendly and very understanding. She helped in the whole process. The bathroom installation was not straight forward but she dealt with the procedure with great efficiency. Through Helen's efforts she has greatly improved the quality of my life. Thank you.

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Gary Jacobs | Asbestos Surveyor | Environmental Services

After discovering a broken asbestos panel in my fireplace I was contacted by Gary Jacobs who was reassuring and understanding during the difficult process it was for me to have it removed due to my issues with everything having to be cleaned, etc. His treatment towards me from the first moment w...

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Jasmine Denham | Maintenance Administrator | Property Services (Internal)

Hayley Colman | Customer Relationship Manager | Property Services (Internal)

Therisa Tidy | Senior Tenant Advisor | Resident Services (Internal)

Hayley, Therisa and Jasmine showed excellent partnership working across their teams with housing officers to focus on resolving longstanding overdue quality homes works in a hoarded property in Owen Close. The tenant is eccentric and can be challenging to work with, particularly around the condition...

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Gary Madden | Handy Persons (Asset Management) | Service Delivery

I have just had a call from Miss Golding advising that she is so happy with Gary's work today and his whole attitude towards everything he did. She said many people complain when there is a problem but not many phone to give credit where credit is due. Her words were what an amazing operative he is ...

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Stephen Newell | Wates - Contractor

Mr Newell is a pleasant person. On arrival he introduced himself and showed his ID which was reassuring. I showed him the repair job and he got started strait away, he completed the job and I am very pleased with the work done, he even cleaned up afterwards. The whole time we talked while he worked,...

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Deniece Cox | Support & Tenancy Management Worker | C&S London (Internal)

Deniece showed exceptional dedication and commitment in organising the East London v South London football match for Care and Support customers and staff on July 6th. I'm nominating Deniece to show everyone's appreciation for all the hard work she put in to make this day happen. This was an incredib...

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Michael Hewitson | Helpdesk Manager | Information and Technology (Internal)

Ersal Mehmet-Ali | Service Desk Analyst | Information and Technology (Internal)

The whole IT department deserve recognition for the work that has gone into the merger process but in particular I want to nominate Mick and Ersal for the fantastic way they have worked together to provide me with a seamless IT service. I, like many others, are working across both IT platforms and ...

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Leeann Lee | Team Leader (Steps) | C&S South (Internal)

I would like to express my thanks to Leeann for her ability to see outside of the box. She has faced extreme life-changing trials, and has worked hard in the last few months whilst having to cope with difficulties which could have made her give up. Recently, she has taken on paperwork that support w...

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Ben Russell | Neighbourhood Manager | Housing Management

Titus Dairo

I wish to compliment both Titus and Ben for their great customer service. On 14 June I requested a replacement building entrance key fob via the online customer portal. I received a call back from a lady who told me that for a fee of £10 I could purchase a fob. I was then asked to collect i...

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Pavo | Gilmartins - Contractor

Absolutely amazing repaired my balcony door within an hour that had been broken and unable to be repaired by other operatives for a whole 7 months. This man is truly amazing.

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Amy French | Senior Support Worker | C&S Essex (Internal)

Eleanor Cornell | Care Support Worker Level 1 | C&S Essex (Internal)

I am nominating Amy and Ellie for a WOW award as I am very pleased and thrilled with their hard work and determination on promoting customers' independence. We support a lady (KC) who has complex needs and can display behaviours that can challenges at times. Over the eight years Family Mosaic ha...

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Daniel McGill | Senior Construction Inspector | Development and Sales (Internal)

Daniel has always being supportive towards his team members but I've recently been in a situation when a contractor wasn't so happy with me picking up defects and/or issues not complying with Family Mosaic's quality standards. The site team were accusing me of being unprofessional in doing my job. ...

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Aaron Boateng | Gilmartins - Contractor (Internal)

I recently closed a Customer Care Incident Management (CCIM) case and the resident she confirmed she was very happy with the operative that attended he was there most of the day and did a really good job. I would also like to nominate Gilmartins aa a whole as my CCIM case was closed way with the 28 ...

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Nancy Abiodun-Sarumi | Voids & Lettings Officer - Essex | Housing Management

I really don't know where to start begin with Nancy, she is an amazing lady! Nancy has made my moving process stress-free from start to finish. She has been an emotional and active support. Nancy gave me advice through whole the process, she even got the new tenant to keep some of the furniture/faci...

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The Development & Sales Team | Development & Sales (Internal)

I would like to nominate the whole of the team above for a WOW award. Recently I have needed support for the sales team due to the huge amount of sales going through and a distinctly busy team that have recently reduced in numbers. Elaine and her team offered their services and boy what a help...

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Steve Baxter | Residential Estate Officer | C&S London & South (Internal)

Steve has recently spent two whole days out of his normal duty as estate officer to help one of the supported housing tenants who needed a representative from Family Mosaic whilst FM partner contractors carried out repairs to the tenant's property. Steve has amazing interpersonal skills who gives co...

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Kim Turner | Administrator | C&S South (Internal)

Kim is always very mindful of how the whole of our service operates and regularly suggests new ways of doing things that will help others, save time or resources or provide colleagues with information or additional tools to do job. She shares any learning from training courses that will be beneficia...

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