Recent nominations
  • Recent Nominations

Recent nominations



Jennifer Fuller | Floating Support Worker (Steps) | C&S South

The assistance I have received from Jenny has been totally professional and her sheer kindness shines through. Jenny has assisted me over several years upon several matters. I could not hope for better help than Jenny gives.

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Neighbourhood Services South Team | Neighbourhood Services South Team (Internal)

Neighbourhood Services South Team | Neighbourhood Services South Team (Internal)

My colleagues deserve recognition for the amazing work last week when 2 of the blocks on the estate I manage lost power over the weekend. Tenants needed to be decanted and we had to prioritise vulnerable residents and make sure they had suitable accommodation to go to. Repairs were raised and the ...

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Simon Jones | Service Delivery Building Surveyor | Service Delivery (Internal)

Simon is a very proactive surveyor and very often goes beyond his line of duties to help our customers. He also collaborates extremely well with other teams in order to conclude challenging cases to the positive completion. I would like to praise Simon's involvement in a very sensitive case. It was ...

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Paul Dickson | Lift Engineer | Property Services (Internal)

There was an issue with a lift at one of the blocks that I manage that houses a number of vulnerable people. The contractors were having a lot of trouble sourcing the part required and so we had no timescale as to when the work would be completed with the potential for it to go on for several weeks....

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Phillip Watkins | Desktop Support Analyst (Mobile) | Information and Technology (Internal)

On Wednesday the Migration over to a new server started and no-one could access their email on the desk top or the phones. This was a difficult time and I couldn't get through to IT as it was constantly busy and I was on hold for ages. I rang Phil, who very calmly talked me through what I needed to ...

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Silvana Almeida | Neighbourhood Manager | Resident Services - East

A customer called to thank Silvana for all her time and consideration she gave her. She has advised that she suffers from several health issues which Silvana was understanding of. She would like Silvana to be thanked and appreciated.

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Christine Cooke | Floating Support Worker (Steps) | C&S South

After sharing problems with my carer from carers group, my husband had been ill for a long time, they suggested I contact "Steps" an organisation who helped several members before. A prompt response and visit from Christine at home, proved beyond expectations her professional advice and w...

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Adejuwon Adeoba | Floating Support | Care & Support (Internal)

Rachel Nickels | Customer Care Line Officer | Customer Care Line (Internal)

Rachel went above and beyond in resolving a tenants issues whereby a contractor took the tenants own scaffolding boards with them when they left the site. She kept the tenant calm while making several queries to various departments before finding the result and relaying the information back.

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Brenda Mlalazi | Repairs Coordinator | Service Delivery

I had reason to contact your complaints department with connection to an ongoing repair that was reported in February 2018 and completed in October 2018 after 5 attempts to rectify the problem and several incidents of the operatives not attending. I raised complaint against the work carried out by ...

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Delphine Teh | Complaints Officer | Customer Services

I had reason to contact your complaints department with connection to an ongoing repair that was reported in February 2018 and completed in October 2018 after 5 attempts to rectify the problem and several incidents of the operatives not attending. I was forced to raise a complaint against the work...

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Charlene Nevins | Complaints Officer | Customer Services

I had reason to contact your complaints department with connection to an ongoing repair that was reported in February 2018 and completed in October 2018 after 5 attempts to rectify the problem and several incidents of the operatives not attending. I was forced to raise a complaint against the work c...

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Jonathan Zoil | Neighbourhood Manager | Resident Services (Internal)

I want to nominate Jonathan because he has shown great empathy and understanding. He is new to the team but he has made time to listen and to help everyone. Jonathan is a lovely person who has time for others. I can not just give the one example because there have been several and Jonathan has gone...

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Floating Support Team | Care & Support

Peabody has recently been part of Brentwood Council Fun Days bringing the community and various agencies together on a Friday over a period of 7 weeks at several locations in Brentwood We had a fantastic stand promoting Floating Support and provided an activity for the children. (Colouring). ...

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Irene Taylor | New Resident Officer | Resident Services (Internal)

Irene went above and beyond her role to ensure that a mutual exchange went ahead, despite several set-backs caused by Universal Credit payments, and delays with gas and electric certificates. Irene was in constant contact with the customer, who contacted us to say: "Just want to say a huge t...

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Samantha Leopold-Cox | Specialist Project Worker | C&S London & South

I received this email from a staff member who works for LB Hackney's Resident Sustainment Team, one of our most important partners. It speaks for itself. Sam manages about 300 assessments a year! The RST refer high needs customers reported to them via LB Hackney Housing Managers. Sam is extremely sk...

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Janine Hammond | IT Programme Manager | Information and Technology

I'd like to nominate Janine for a WOW! award as we have worked together on several initiatives where she has empowered me to develop my skills and encouraged collaborative working. For example, we worked together in the run-up to the Easter Cutover weekend where Finance adopted the new desktop p...

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Adam Knight | Senior Incomes Officer | Finance (LC&C) (Internal)

Adam has worked tirelessly for several months with former Peabody Managers and staff in Data Reporting to create a report for monitoring ageing arrears, something that Family Mosaic previously used, for the legacy Peabody collections staff as it is an extremely useful and informative report. This wi...

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Mathew Benefer | Information and Technology (Internal)

Recently the Finance and Communications department have procured a new external agency to help deliver our annual reports. To deliver this essential piece of work we required multiple software installations and firewall changes, all in a period of mass change for the IT department. Usually a request...

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Daniel Nyame | Building Surveyor | Service Delivery

Daniel was instrumental in overseeing the repair works within the property. A lot of things went wrong until he took over the case. He was very professional, friendly and patient even when I was complaining. He was always contactable. I believe the works would not have been completed as professional...

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Lewis Mcrae | Trailblazer Mentor | C&S Essex (Internal)

Both myself and several other agencies believe that Lewis saved this young woman's life. MW was suffering severe domestic violence (DV) and was homeless...at one point she had a hole bitten from her cheek. She was reluctant to press charges or attempt to flee. Lewis worked gently and closely with he...

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Telsa Walker | Floating Support Worker | C&S London (Internal)

This is a joint nomination from a customer and myself. Telsa works consistently hard with all her customers but has achieved very positive outcomes with one in particular, who, without Telsa, would never be living independently in her own flat at this moment. Over two years ago, Telsa's customer...

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Shoreditch Support Floating Support Team | C&S London (Internal)

This should also include the value "Ambitious for our customers, communities and organisation". Grace and I would like to thank our staff for their extraordinary efforts over the past year, which was particularly challenging - not least due to many significant staff changes. Our team wa...

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Wendy Ellis | Outreach Support Worker | C&S Essex

Customer DG came into support and was assisted by Wendy Ellis. At 68 years old this gentleman presented himself as homeless and has been for the past 10 years following his wife's passing. DG has been sofa surfing and at a time living in an old caravan with no heating or running water. Unfortunately...

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Carley Roseman | Wates - Contractor

I just wanted to say a big thank you to Carley. I came to her with an escalated repair that was affecting several different properties within a block. I needed to get a drainage engineer out to carry out a CCTV survey for the roofers down the downpipes to establish the cause of a massive block and l...

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Suzann Potterton | Direct Payment Support Worker | C&S Essex

Adetutu Shokunbi | Housing Support Worker L1 (Devon House) | C&S Essex

Catherine Hagger | Housing Support Worker | C&S Essex

Jacqueline Puddle | Housing Support Worker | C&S Essex

Babajide Ogunrin | Housing Support Worker Level 1 | C&S Essex

Nicholas Burrows | Housing Support Worker Level 1 | C&S Essex

Foluke Obi | Direct Payment Support Worker | C&S Essex

Andrew Lane | Relief Care and Support Worker - Essex | Relief

Susan Walker | Housing Support Worker Level 1 | C&S Essex

On behalf of my entire Supported Accommodation team I would like to nominate them for a collective WOW award following a very difficult 2017 when we lost several customers. The professionalism and support offered to the customers and their families by my team was recognised by both external agencies...

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Victoria West | Outreach Support Worker | C&S Essex (Internal)

A big thank you to Vickie West who organised Family Mosaic's Meet & Greet Santa alongside The Brentwood Premier Inn on the 19th December 2017. Vickie worked extremely hard, posters were designed and distributed within the Brentwood Area, she prepared activities for the children, organised food, ...

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Steve Fellows | Quantity Surveyor | Service Delivery (Internal)

Phillip Lambert | Building Services Manager (PPM) | Service Delivery (Internal)

Don't think I've ever nominated Steve and Phil previously, but expect there must have been at least half a dozen instances over the years where it would have been warranted....on this occasion have to make the time. These guys are always helpful but really dug us out of a hole recently in dealing wi...

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Laura Ajiri-Evans | Incomes Officer | Finance (LC&C)

I have been at property for several years and have mostly dealt with Laura. I have found Laura to be extremely helpful and very informative. I have had a number of problems over the years and Laura has always been so helpful and understanding and I would love to let Family Mosaic/ Peabody Group and...

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Wesley Douglas | Sales Executive | Sales & Marketing (Internal)

New Homes have received several compliments on how Wesley managed their sale from viewing and reservation through to completion. The scheme was delayed by 6 months which is obviously upsetting and unnerving for buyers as well as inconvenient. Wesley communicated weekly with all buyers to keep them u...

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Linsi Honey | Customer Services Officer | Resident Services (Internal)

Lindsey assisted my team today with the Winter Warmer visits. The Neighbourhood Manager she was paired with advised me that she took ownership of several referrals for maintenance related issues, took photos of the forms with the information and advised that she would be following them up herself. ...

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Oneeka Appie | Resident Service (West)

I would like to to make a nomination for a WOW award for Oneeka and she works in the Peabody Neighbourhood Office, Camberley House, NW1. I have met with her several times regarding an issue I have around my flat - each time she has been helpful and explained everything to me. She has made phone cal...

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Tamara De Grassi | Area Housing Manager (GN) | Resident Services - East (Internal)

Tamara has been a breath of fresh air... As a debt advisor I have tenants experiencing crisis on a regular basis, Tamara has shown high levels of compassion, leadership and reliability in supporting our team. We feel that she can be relied upon when responding to our enquiries, delegating responsibl...

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James Kirkham | Money Advisor | Finance (LC&C)

Halil Can | Decant & Resettlement Officer | C&S London & South

Halil was working with a very vulnerable tenant who has considerable mental distress which has resulted in her being detained under the mental health act on several occasions. This psychosis combined with a chaotic lifestyle has meant that she has faced eviction on several occasions too. She has ...

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Steven Sparks | Incomes Officer | Finance (LC&C) (Internal)

Ladi Joseph | Finance & IT (Internal)

Steven and Ladi were working with a tenant whose rent arrears were in excess of £5000 and she had been unsuccessful in several claims for Housing Benefit. Steven and Ladi were convinced that the tenant was doing as much as she could to prove her entitlement to housing benefit to bring down her...

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Lea Davis | Customer Care Line Officer Repairs | Customer Care Line

I was having a very stressful time with several water leaks from my upstairs neighbour and the electrics going out. Lea was fantastic. He was patient and calm, but clear about wanting to send an electrician around as soon as possible. I was not very well that day, and I was very miserable and cr...

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Andrea Braganca | Caseworker | C&S London (Internal)

Feseha Alemayehu | Caseworker | C&S London (Internal)

Abu Hasnath | Caseworker | C&S London (Internal)

Hazera Begum | Specialist Project Worker | C&S London & South (Internal)

Most of our team speak another language however,we would particularly like to thank Caseworkers Andrea Braganca,Feseha Alemayehu, Hazera Begum & Abu Hasnath for their interpretation and translation work with several vulnerable customers over the past year (M.D, L.M.V, Y.T, A.S, A.M , S.A,G.B,L.B...

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Laura Ajiri-Evans | Incomes Officer | Finance (LC&C) (Internal)

I had several tenant appointments booked, and due to one over running, there were two tenants waiting some time to see me. Laura agreed to deal with one of the tenants for me. This relieved pressure on me to rush the meeting with the other tenant and prevented the tenant having to wait even longer. ...

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Gillian Alleyne | Gas Contracts Manager | Service Delivery (Internal)

Several of us in the CCL would like to express our appreciation of the great work that Gillian Alleyne does - she constantly provides quick responses and is always helping the CCL with answers to their queries so that they can carry out their jobs properly. Thank you Gillian from the CCL you are a s...

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Sylvia Mayne | Support Worker | C&S South

I am a resident at Coventina House Ramsgate.I am not very familiar with websites and have been struggling through your pages. I wanted to nominate my support worker Sylvia Mayne for the WOW! award. She is a fair, impartial and kind worker who goes the extra mile. I have been assisted a great deal by...

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Matthew Moncaster | Senior Infrastructure Engineer | Information and Technology (Internal)

Matthew went the extra mile and stuck with an IT issue that went on for at least 3 weeks before finally finding a solution. Matthew kept going until the situation was resolved, owning the problem and trying out several solutions before finally achieving a successful outcome. His approach illustrated...

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