Recent nominations
  • Recent Nominations

Recent nominations



Jenny Mclean | Head of Neighbourhoods | Resident Services - South

Last week, we had 72 properties lose electricity. It soon become evident that it would be for a significant period of time and a big team effort was required to quickly identify the most vulnerable and make emergency alternative arrangements for them, while also ensuring those residents who were r...

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Paul Dickson | Lift Engineer | Property Services (Internal)

There was an issue with a lift at one of the blocks that I manage that houses a number of vulnerable people. The contractors were having a lot of trouble sourcing the part required and so we had no timescale as to when the work would be completed with the potential for it to go on for several weeks....

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Vincent Cooper | Senior Technical Services Manager | Service Delivery (Internal)

When I or other colleagues in the London Older People Services escalate a tenant repair problem to Vince , he always responds within 24 hours. For example, a frail and elderly tenant in a sheltered scheme had no hot water or heating for a number of weeks due to a boiler breakdown. The contractor on ...

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Robert Gerrard | HANDY PERSON | C&S London (Internal)

For the last 4 months or so, Bob has been exceptional in working with contactors to ensure a frail and elderly tenant boiler system is repaired to have hot water and heating in her property.Bob role is primarily to complete scheme communal and tenant property minor repairs under their tenancy agreem...

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Asim Bashir | Information and Technology (Internal)

Asim always provides excellent customer service. I've often (never intentionally!) interrupt him whilst he is busy dealing with something else. And he always stops to help without any hesitation and offers a quick solution with a smile. In early November, I was dealing with a critical piece of work ...

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Saysha Clarke | Neighbourhood Services Apprentice | Resident Services South (Internal)

Saysha worked hard to gather information that was needed to resolve an issue that had been raised. We had been given a time frame in which the information was required and prompt action was taken. She kept everybody updated on her progress while waiting for replies from our partners.

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Brenda Mlalazi | Repairs Coordinator | Service Delivery

I had reason to contact your complaints department with connection to an ongoing repair that was reported in February 2018 and completed in October 2018 after 5 attempts to rectify the problem and several incidents of the operatives not attending. I raised complaint against the work carried out by ...

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Delphine Teh | Complaints Officer | Customer Services

I had reason to contact your complaints department with connection to an ongoing repair that was reported in February 2018 and completed in October 2018 after 5 attempts to rectify the problem and several incidents of the operatives not attending. I was forced to raise a complaint against the work...

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Charlene Nevins | Complaints Officer | Customer Services

I had reason to contact your complaints department with connection to an ongoing repair that was reported in February 2018 and completed in October 2018 after 5 attempts to rectify the problem and several incidents of the operatives not attending. I was forced to raise a complaint against the work c...

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Deborah Bolam | Trailblazer Mentor | C&S Essex (Internal)

Deborah has worked with a customer who is notoriously hard to engage with or gain trust. Deb never gave up with EM, she worked so hard to forge a trusting relationship and open doors where all others could not. EM has been in the system since a child in care and now, in her 30's, still required help...

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Sheldon Shillingford | Surveyor | Property Services (Internal)

Sheldon has been very supportive, allowing me to shadow him and providing me with the practical support required to assist me with my aspirations towards becoming a surveyor at Peabody. He has been continuously patient, supportive and helpful.

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Mathew Benefer | Information and Technology (Internal)

Recently the Finance and Communications department have procured a new external agency to help deliver our annual reports. To deliver this essential piece of work we required multiple software installations and firewall changes, all in a period of mass change for the IT department. Usually a request...

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Roberto Simonatto | Information and Technology (Internal)

Tricia Palmer | Information and Technology (Internal)

Terry Thomas | Information and Technology (Internal)

I would like to thank Tricia, Roberto and Terry for their outstanding work in moving the Lettings Team to a larger area of Joyce Dawson Way. This required the moving and installation of 9 screens, moving wiring and PC arms and generally any additions required to set up new desks. They worked speed...

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Wendy Ellis | Outreach Support Worker | C&S Essex

Customer DG came into support and was assisted by Wendy Ellis. At 68 years old this gentleman presented himself as homeless and has been for the past 10 years following his wife's passing. DG has been sofa surfing and at a time living in an old caravan with no heating or running water. Unfortunately...

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Steven Mercer | Team Manager | Property Services (Internal)

There are occasions when I need Steve's team to work beyond what they are required to do. A recent example of this is being on stand-by to be on site during the evening when we are testing light fittings. Whenever this occurs, Steve never fails to go beyond what is required to be helpful, to confirm...

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Jessica Smith | Customer Care Line Officer Repairs | Customer Services

Today must have been difficult for staff as it has been snowing. I required an emergency call out to make my door safe. I have epilepsy and had had a fit and sustained a head injury in my flat. Police had to force entry as I was unconscious so the door was totally knocked in with the impact of a sce...

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Frances Malone | Contracts Manager | Service Delivery (Internal)

I would like to nominate Frances for her outstanding ability to always put others first, Frances is very dedicated to her role and is the first to give feedback when required. She is a great professional always going above and beyond to help people a real Positive Thinker.

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Carly Foley | Neighbourhood Manager | Resident Services (Internal)

Carly went above an beyond in helping out a vulnerable resident, the resident's immediate family and Carly's teammate, who was unavailable. The resident required a specific key for Monday morning but was unable to collect this from the office directly. The request came through on a Friday. Carly adv...

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Michael Henry | Environment Caretaker | Property Services (Internal)

Tracey Clapham | Caretaker Supervisor | Property Services (Internal)

This is a really sad case. This morning, Michael the caretaker was going about his normal duties on the Kings Cross 10 Estates when he noticed a young lady who was crying, looking very dishevelled without any shoes, trying to get into one of our blocks. Something was not quite right and he approache...

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Rosealeen Sogunro | Area Housing Manager | C&S London (Internal)

I wish to nominate Rosealeen for a WOW Award! I have been working sporadically with Rosealeen for almost 12 months regarding very intricate cases, and her energetic drive, passion for our customers and focus for what is required is second to none. Working with various individuals within the sa...

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William Petts-Dunbar | Neighbourhood Manager | Resident Services - West (Internal)

Simon Jones | Service Delivery Building Surveyor | Service Delivery (Internal)

Thank you very much to the above. Another tenant has been decanted after various in-depth repairs are required at the property. Questions were being asked by the tenants and both have duly gone above and beyond to assist their tenants.

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James Sangster | Superviser | Smith & Byford - contractor

Tom | Operative | Smith & Byford - contractor

I have great pleasure in writing this complimentary message to these two gents who attended my home for an ongoing job, which had not previously been completed to satisfaction. James Sangster and Tom, thank you both so much for your work ethics and your commitment to doing the right thing in int...

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Suzan Huckle | Senior Business Support Officer Dev & S | New Business (Regeneration &Partnership) (Internal)

Suzan is always helpful & so very understanding of what is immediately required of her by other teams. With the merger, change of banking systems, Suzan immediately saw & understood the query/problem & dealt with it. Handy Service and Financial Accounts always know who to talk to i...

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Leslie Hall | Customer Care Incident Manager | Customer Services

Reference : 22170052569. I wish Leslie had taken care of my case right from the very beginning, so it didn't have to be escalated three times to get to him. Leslie took the time to fully understand what the issues of my case were, s Spoke to me in a professional and friendly manner each time, ...

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Elliot Woolf | Customer Care Line Officer Repairs | Customer Services (Internal)

I would like to nominate Elliot for how he handled a call with a resident today. Tenant called regarding a payment she had made on her rent account and she wanted to make sure it had been received. Elliot was extremely welcoming, confirmed the information that was required and then promoted our self...

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Sara Mahjabin | Personal Assistant | C&S London (Internal)

Samantha Gibbs | Community Safety Officer | Resident Services (Internal)

Christine Griffiths | Relief Care and Support Worker - Essex | Relief (Internal)

Martin O'Donnell | PCF Community Programmes (Internal)

William Devereux | Caretaker Supervisor | Environmental Services (Internal)

Teresa Sparrow | Relief Care and Support Worker - Essex | Relief (Internal)

Carcious Siamsapu | Environment Caretaker | Property Services (Internal)

Michael Osei Kuffour | Environment Caretaker | Property Services (Internal)

Ijay Onyechi | Head Of Lettings | Resident Services (Internal)

Michael Procter | Environmental Operative (Grounds Maint) | Environmental Services (Internal)

Martin Howling | Care Support Worker Level 2 | C&S Essex (Internal)

Ian anderson | Joiner/ Multi-Trade | PMG Operations (Internal)

Keith Edwards | Development (Internal)

Neil Harrison | Customer Services Officer | Resident Services (Internal)

Olive Abraham | Community Safety Officer | Resident Services (Internal)

On 1 October 2017 a valve failure in a boilerhouse resulted in flooding and loss of electrical power at Darwin Court, a sheltered housing scheme for 80 older people in Southwark. The loss of electrical power meant residents were without,central heating or lighting, and had no means to refrigerate or...

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Samantha Sullivan | Trailblazer Mentor | C&S Essex

On behalf of Jane Hurst - Tenancy Sustainment Officer, Uttlesford: I have now worked with Samantha Sullivan, Trailblazer Mentor on 3 situations. By referring to Sam we have successfully prevented 3 families from losing their homes. Sam; • Takes past work experience and knowledge and adap...

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Anna Britchford | Customer Care Incident Manager | Customer Services

It is my absolute pleasure to nominate Annna for the WOW Award. On Wednesday 11 October I contacted Customer Service and was greeted by a friendly, warm, and welcoming voice, which was such a breath of fresh air and instantly put me at ease (been having a stressful morning). My query required qui...

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Winston Davis | Neighbourhood Manager | Resident Services (Internal)

Winston has been assisting me with a very difficult case where one of our tenants is suffering from mental health issues and is at risk. Whilst I was away on annual leave recently and, even though this estate is nowhere near to Winston's usual area, he arranged for an assessment to be carried ou...

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Claudette Brown | Scheme Coordinator | C&S London (Internal)

Claudette is very pro-active in dealing with voids and contractor works in the 2 schemes she manages as a Scheme Coordinator. She liaises with the contractor to establish works required under post - inspection of flats, on -going repair, decorating works and also time schedules to ensure there is no...

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Derek Brown | Building Service Manager (CTH) | Subsidiaries - Old Oak & Charlton (Internal)

I received a call from UK power networks advising there is an issue with the electric supply in a block and they needed to know where the communal electric cupboard was. I called Derek, who not only answered my question, he realised that the door is locked and access will be required. He took it upo...

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Tracey Muir | Senior Revenues Officer | Resident Services (Internal)

Tracey demonstrates these behaviours on a daily basis, not just a specific incident. Tracey is always 100% positive regarding all aspects of her job and even when struck with challenges always finds the positive side to everything. Tracey being a Senior Revenue Officer means that she manages 2 membe...

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Tracie Sharkey | Outreach Support Worker | C&S Essex

It is necessary for me to outline the circumstances that brought Tracie and I into contact. I am 67 years of age and having worked everyday since the age of 15, I have no knowledge whatsoever of this countries Dickensian benefits system. After a recent serious illness and extended stay in hospital i...

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Ricardo Bushell-Auguste | Customer Services Officer | Resident Services

Despite getting an e-mail from Ricardo, in relation to a resident that requested a call back, I required further information but Ricardo was unable to answer my call due to being on another line, however as soon as he had time to investigate he not only came back to me and apologised for missing my ...

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Ryan Nelson-Cudjoe | Neighbourhood Manager | Resident Services - West (Internal)

Ryan Nelson-Cudjoe is a Neighbourhood Manager and my colleague. I recently had a fire incident at one of the properties that I manage in East London and needed to get to the site to meet the police and fire brigade, however, I was far away from the site and it would have taken me over two hours to g...

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Melvyn Drozario | Wates - Contractor

- I am very pleased with the work carried out today, especially as I know how difficult the lock has been. Melvyn is very friendly and would definitely recommend him. Great job! C.M. - Melvyn has been very professional and patient even when there was confusion with the work ordered. He spent cons...

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William Petts-Dunbar | Neighbourhood Manager | Resident Services - West (Internal)

Resident required a new carpark gate key as he previous on was stolen. Following a call through to the duty line today Will has agreed to personally post a new key as the resident works and cannot attend the office.

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Allen Davies | Mears - Contractor

He is very highly recommend to carry out work for Family Mosaic. He went out of his way to get the job finished and finished his work to a very high standard and even helped out to re-plumb the washing machine in and helped putting things back in the kitchen which were moved so he could carry out hi...

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Darrell Donaldson | Neighbourhood Manager | Resident Services - West (Internal)

Benjamin Siegert | Area Housing Manager (GN) | Resident Services - West (Internal)

Sean Folorunso | Neighbourhood Manager | Resident Services - West (Internal)

Following a major leak on an estates which resulted in the loss of water and power residents were required to be decanted. Ben, Sean and Darrell were instrumental in ensuring our residents were kept updated and each resident was contacted individually. Sean visited site a number of times to ensure ...

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Ben Driscoll | Area Housing Manager | C&S London (Internal)

Karen Dos Santos | Purchase Ledger Supervisor | Finance (LC&C) (Internal)

Wow, what can I say? Karen is always so helpful in purchase ledger. Recently we had an issue with a supplier not being paid some outstanding monies and together Ben collated the background information required to settle the account and Karen worked hard in getting the payment side of things sorted. ...

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