Recent nominations
  • Recent Nominations

Recent nominations



Simon Jones | Service Delivery Building Surveyor | Service Delivery (Internal)

Simon is a very proactive surveyor and very often goes beyond his line of duties to help our customers. He also collaborates extremely well with other teams in order to conclude challenging cases to the positive completion. I would like to praise Simon's involvement in a very sensitive case. It was ...

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Darren Bailey | Incomes Officer | Finance (LC&C) (Internal)

I just wanted to make you aware of the great understanding and patience shown by Darren in Mr B's case. Earlier this month Peabody was applying for authority to evict Mr B partly because it was difficult to engage with him regularly. He is undergoing haemodialysis at home now and I checked Hackney's...

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Melissa Thynne | Neighbourhood Manager | Resident Services - West (Internal)

Pablo Cazar-Lopez | Area Housing Manager | Resident Services - South (Internal)

Pablo and Melissa were instrumental in managing a particularly difficult decant situation involving a vulnerable tenant. The works to the property took longer than expected and the tenant was unfortunately out of her home for a number of months. Melissa liaised with the tenant regularly often having...

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Kell Byer | Agency Support Worker | Care & Support (Internal)

Every single day Kell is doing something extraordinary for the customers, as his creativity seems to be unlimited. I have seen Kell teaching customer who is autistic the value of money by putting the price on the things around, and asking customer to put the amount of the money on these objects (K...

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Elizabeth Cooknell | Specialist Support Worker - LTC | C&S South

"She was extremely helpful and friendly putting us completely at ease on the first and important meeting. She expained who and what steps to do and outlined the possible benefits we needed and could be entitled to. She also instigated and helped with filling in the various claim forms and gave ...

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Abu Hasnath | Caseworker | C&S London

"Abu was kind, compassionate and available throughout the process of helping my dad. He regularly checked in with us, including when dad had a spell in hospital. We need more poeple like Abu helping those in need! Keep up the good work Abu!"

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Michael Finlay | Litigation Executive | General Counsel & Group Secretary (Internal)

Michael Finlay deserves a WOW award for the excellent service he provides to customers and to the business. He has always made himself available to handle any queries the surveying team have and genuinely wants to ensure the Surveying team have a good understanding of each case. He regularly goes ab...

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Alya Din | PA to Executive Director Care & Communities | PCF Business Support & Programme Mgt (Internal)

I believe that Alya Din is a shining example of how we as Peabody staff should be, both within our own behaviours but also in the way we treat each other. On a daily basis Alya demonstrates our values of Human and Kind in everything she does and simply by who she is. I regularly contact Alya ...

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Jackie | Scheduler | BSW - contractor (Internal)

I called BSW this evening on behalf of a resident and spoke with Jackie on the Out of Hours team. She was absolutely brilliant. She went the extra mile to help book in a job for a vulnerable resident. Usually the Out of Hours teams cannot help with regular day jobs, but Jackie managed to get on the ...

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Emily Orton | Business Systems Analyst | Information and Technology (Internal)

In Care and Support we have been rolling out a new rostering system for workers to pick up additional shifts. Since joining Family Mosaic and Peabody Emily has consistently support us in using and configuring the system. She has created reports, attended meetings and regularly met with stakeholders ...

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Clair Breton | Floating Support Worker | C&S London (Internal)

Clair has been working with a client JK. JK has a corporate appointee in the local authority. She was claiming Employment and Support Allowance for which the practice is to require regular reassessment by a health care professional. The notice of assessment was sent to the local authority, who faile...

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Lynda Conway | Team Manager SupHsg L2 | C&S Essex (Internal)

Over the last few months unknowingly I have been grieving for the loss of my father which brought up a lot of other issues from the past. If it wasn't for Lynda helping me feel relaxed enough in my supervision to touch on these issues then I would have never accessed employee assistance programme UN...

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Lewis Mcrae | Trailblazer Mentor | C&S Essex (Internal)

Both myself and several other agencies believe that Lewis saved this young woman's life. MW was suffering severe domestic violence (DV) and was homeless...at one point she had a hole bitten from her cheek. She was reluctant to press charges or attempt to flee. Lewis worked gently and closely with he...

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Simon Jones | Service Delivery Building Surveyor | Service Delivery (Internal)

I would like to nominate Simon Jones for the exceptional job he completed for the residents of New College Mews. This was a very difficult situation where 4 residents had experienced a leak into their properties. This had happened on a number of occasions over a number of years but this was, by far,...

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Lukasz Francuz | Service Desk Analyst | Information and Technology (Internal)

I am so grateful for his assistance. He always does his best to assist me and he quickly resolves all my IT issues on regular basis. Furthermore he is very kind, polite, friendly and helpful.

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CCL Team Managers | Various | Customer Care Line (Internal)

I would like to nominate all of my colleagues for their outstanding collaborative work that took place following the adverse weather we experienced in Essex with heavy snow fall. The office had to be closed on Wednesday 28 February as it was not safe for staff to travel in and therefore a 'Whatsapp'...

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Lisa Judge | Welfare Officer & Administrator | Subsidiaries - Old Oak & Charlton

As a long term ex-resident, I am still active and presence on the Estate. I use the New Leaf Centre regularly and over the years I have had a lot of help from Lisa Judge. She has always helped me and members of my family and friends. I would like to thank Lisa for all her help and hard work, and...

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Michael Hyer | Application Support Analyst | Information and Technology (Internal)

In preparation for collapse of legal entity Gallions, we needed to remove suffixes from housing benefit reference numbers in three local authorities; Bexley, Greenwich and Tower Hamlets, which were inserted when Gallions was migrated onto QL because not enough was known at that time about how data w...

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Thomas Hanberry | Environment Caretaker | Property Services

Steven Revell | Environment Caretaker | Property Services

This was sent from a tenant at Devon's Rd: "Myself and my partner James recently bought a property at the Merchants Walk, Bow development. I wanted to share how amazing we have found Tom and Steve the caretakers at the development - and to let you know they have been key in us loving our ...

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Bho Thind | Community Safety Officer | Neighbourhoods South (Internal)

Bho treats us all to her home made samosas or a regular basis when she thinks as a team we need a bit of TLC. Bho makes them in her own time and like to make us all happy, which the samosas certainly do. Thank you Bho x

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Ben Veal | Support Worker | C&S South (Internal)

Ben was at work in our mental health scheme when an elderly lady fell outside and caused herself some facial injuries. It was cold and raining - Ben assisted her in the road and called an ambulance. He covered her with blankets and kept reassuring her for over an hour (he gave her his coat) and sat...

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Anna Hanek | Assistant Leasehold Income Manager | Service Delivery

Diep Ly Jones | Leasehold Income Manager | Service Delivery

Diep and Anna do an amazing job as our Leasehold Managers at Peabody. They regularly provide accurate advice to myself and the wider Housing Management team on a wide variety of leasehold queries. Despite the fact there is only two of them and thousands of leasehold residents in Peabody's FM stock, ...

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Michael Finlay | Litigation Executive | General Counsel & Group Secretary (Internal)

I would like to nominate Michael Finlay for a WOW award. He has been dealing with numerous legal cases and communicating very well with the surveying team. He has been patient and diligent and always ready to help the surveyors with the best actions for particular cases they are managing on sites. H...

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Michelle Carter | Neigbourhood Services Officer | Resident Services

Michelle has been with the neighbourhood south team for just over a year now. Michelle is a caring and compassionate housing officer which is regularly demonstrated by informal and formal compliments received from residents and their family members. One recent example came from the mother of one of ...

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Carla Mcgeachy-Saunders | Team Manager (Peabody Direct) | Resident Services (Internal)

Carla, apart from her usual duties, has seen to the wellbeing of our department Peabody Direct. She regularly organises in-house fun days for the department usually in her own time using a fun and holistic approach to turning customer service into fun-filled events that the entire department enjoys ...

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Deborah Simpson | Neighbourhood Manager | Resident Services (Internal)

I would like to nominate Deborah whom, on my enquiring about some ASB in a new block, contacted me back within minutes with a full update as to the current situation. Deborah advised what action she had taken, whom she was working with in various departments internal and external, what she had done ...

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Michael Finlay | Litigation Executive | General Counsel & Group Secretary (Internal)

For close to 12 months I have worked directly with Michael on a variety of extremely challenging legal cases. He has always made time to handle any queries I have had and genuinely wants to ensure all of the Surveying team have a good understanding of each case and regularly goes above and beyond...

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Samantha Sullivan | Trailblazer Mentor | C&S Essex

On behalf of Jane Hurst - Tenancy Sustainment Officer, Uttlesford: I have now worked with Samantha Sullivan, Trailblazer Mentor on 3 situations. By referring to Sam we have successfully prevented 3 families from losing their homes. Sam; • Takes past work experience and knowledge and adap...

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Belinda Vinall | Support Worker | C&S South (Internal)

Bindy puts her all into every single client she works with and goes above and beyond for each client needing her assistance. I was particularly moved by her efforts with one of her clients who she took on that was homeless and suffering from mental health issues she kept in regular contact with the ...

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Tamara De Grassi | Area Housing Manager (GN) | Resident Services - East (Internal)

Tamara has been a breath of fresh air... As a debt advisor I have tenants experiencing crisis on a regular basis, Tamara has shown high levels of compassion, leadership and reliability in supporting our team. We feel that she can be relied upon when responding to our enquiries, delegating responsibl...

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Hannah Mir | User Adoptions Manager | Information and Technology (Internal)

We had an issue with our end of day process on Capita which failed and kept returning an error message. It was 5pm on a Friday and we struggled to get hold of our main IT support to help with this issue. Despite the time of day and the fact she was not directly involved in the support of this system...

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Jasmine Denham | Maintenance Administrator | Property Services (Internal)

Hayley Colman | Customer Relationship Manager | Property Services (Internal)

Therisa Tidy | Senior Tenant Advisor | Resident Services (Internal)

Hayley, Therisa and Jasmine showed excellent partnership working across their teams with housing officers to focus on resolving longstanding overdue quality homes works in a hoarded property in Owen Close. The tenant is eccentric and can be challenging to work with, particularly around the condition...

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Paul Dunning | Senior Specialist Project Worker | C&S London & South (Internal)

I would like to nominate Paul Dunning for his assistance on Reception at Arcola Street. On Monday 26 July I was covering Reception at Arcola Street and throughout the day there were a number of agitated customers in the office for various reasons. In addition to carrying out his own role to suppo...

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Daniel McGill | Senior Construction Inspector | Development and Sales (Internal)

Daniel has always being supportive towards his team members but I've recently been in a situation when a contractor wasn't so happy with me picking up defects and/or issues not complying with Family Mosaic's quality standards. The site team were accusing me of being unprofessional in doing my job. ...

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Charlene Jervis | Incomes Officer | Finance (LC&C) (Internal)

I would like to nominate Charlene Jervis under the corner stone of "being dedicated to our customers". On 1 June 2017 Charlene took a call from one of my tenants with whom I had lost all contact with and there had been a breakdown in communication between us. This tenant initially was ira...

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Steve Baxter | Residential Estate Officer | C&S London & South (Internal)

Steve has recently spent two whole days out of his normal duty as estate officer to help one of the supported housing tenants who needed a representative from Family Mosaic whilst FM partner contractors carried out repairs to the tenant's property. Steve has amazing interpersonal skills who gives co...

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Kim Turner | Administrator | C&S South (Internal)

Kim is always very mindful of how the whole of our service operates and regularly suggests new ways of doing things that will help others, save time or resources or provide colleagues with information or additional tools to do job. She shares any learning from training courses that will be beneficia...

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Roshanarah Ahamed | Neighbourhood Manager | Resident Services - West (Internal)

I would like to nominate Roshanarah for a WOW award due to her continuous hard work and dedication to our customers. Rosh and I work extremely well together and she often makes my job so much easier as she is extremely thorough and prompt when queried about housing management issues. We recently had...

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Janice Cummings | Support Assistant | C&S South

Janice has been a great help to me over the last year. Helping me with everything from food parcels to sorting out my finances. She is a very friendly person who I find easy to talk to about my problems. She has seen me at my lowest and has helped me to regain my confidence and self-worth. Her regul...

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