Recent nominations
  • Recent Nominations

Recent nominations



Joan Gosling | Incomes Officer | Finance (LC&C) (Internal)

Joan has recently come to cover the Hackney patch and has had somewhat of a baptism of fire. I have been working with tenants in the area since I started and I know that many tenants in Hackney and Islington have additional needs. One particular client has a history of cognitive difficulties foll...

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Debbie Tween | Outreach Support Worker | C&S Essex

Debbie is being nominated after receiving a thank you card from the parents of an ex customer who has been seen on an ad hoc basis in relation to her benefits. "Dear Debbie, Just a note to let you know how grateful we are for the help and support you give our daughter. We thinks its wonderful...

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Claudia Baker | Aids & Adaptations Investment Officer | Service Delivery

I have known Claudia for quite a few years although we have never met. She was extremely supportive when I needed my bathroom adapted due to my disability. Not only was she constantly liaising with my local authority but she kept me informed every step of the way. Last year my shower seat had to be ...

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Lyn Pidgeon | Outreach Support Worker | C&S Essex (Internal)

Diane Knight | Outreach Support Worker | C&S Essex (Internal)

They undertook an assessment of a gentleman with terminal cancer. During their discussion it was established that he wasn't actually receiving his full benefit entitlement. He was in receipt of a disability payment but not the additional premium due to him. They spoke to the relevant people and a ...

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Catherine Gallagher | Well Homes Advisor | C&S Essex (Internal)

Laura Kemsley | Gateway Coordinator | C&S Essex (Internal)

I'm nominating Laura Kemsley and Catherine Gallagher for the hard work they have put into our annual Christmas hamper appeal for our vulnerable customer's. This year, they also sought additional funding from our local volunteers service and with the extra £500 have been able to provide a subst...

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Amos Phillips | Financial Wellbeing Team Leader | Finance (LC&C) (Internal)

Amos has been leading the response to Universal Credit roll out by forging links with Job Centres across London, and working with the Collections Team to ensure we have a presence in the Job Centre as residents move across to Universal Credit. The result has been to reduce the spikes of rent arre...

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Marjorie Mbulo | Neighbourhood Manager | Resident Services - East

"I am writing to inform you about the excellent service I have received from Marjorie Mbulo. I have known Marjorie as my previous Neighbourhood Manger and even then her service was above and beyond the call of duty whenever I called upon her for assistance. Marjorie recently made a referral for...

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Marjorie Mbulo | Neighbourhood Manager | Resident Services - East

Marjorie is very caring and very supportive with her Team east Team 1. Recently I received an email from a resident see below that was very satisfied with the service she received and immediate response she received from Neighbourhood Manager, Marjorie Mbulo. To note Marjorie was also covering this ...

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Danny Hardie | Financial Wellbeing Team Leader | Finance LC&C (Internal)

I recently visited a tenant at home to work on his renewal PIP claim and in the course of gathering information to represent his needs around his disability we discussed his previous claim. Danny worked on the previous claim and the client explained to me that meeting with Danny was the first opport...

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Allison Philbrick | Customer Care Line Trainer | Customer Services

Ms Dowe really wanted to thank Allison Philbrick for ringing to let her know that someone had found her bag - she said Allison was very helpful, professional and good at her job as the gentleman that phoned in said he had called someone else previously and was not helpful.

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Ersal Mehmet-Ali | Service Desk Analyst | Information and Technology (Internal)

Ali was extraordinarily helpful in setting up our new team so that we could take critical recurring payments from our tenants worth around £200,000 a month. Ali was patient, took me to all the relevant people, helped diagnose the problem, gave me advice on what I could do on my end, got the...

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Lesley Golding | Customer Care Line Officer Repairs | Customer Services

Ms Burrows advised when she called she was very frustrated, and unhappy with the responses she has previously experienced. She advised Lesley calmed her down, explained what had happened and resolved the issue.

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Deborah Bolam | Trailblazer Mentor | C&S Essex (Internal)

Deborah has worked with a customer who is notoriously hard to engage with or gain trust. Deb never gave up with EM, she worked so hard to forge a trusting relationship and open doors where all others could not. EM has been in the system since a child in care and now, in her 30's, still required help...

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Adam Knight | Senior Incomes Officer | Finance (LC&C) (Internal)

Adam has worked tirelessly for several months with former Peabody Managers and staff in Data Reporting to create a report for monitoring ageing arrears, something that Family Mosaic previously used, for the legacy Peabody collections staff as it is an extremely useful and informative report. This wi...

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Carrie Mumford | Customer Care Line Officer Repairs | Customer Services

Carrie went above and beyond the assistance that I requested. I have autism making it hard to explain my needs. She took the time to understand my problems and gave advice that I have never previously received. As a result I felt totally comfortable calling Peabody. Perhaps she could be a special n...

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Stephen Newell | Wates - Contractor

He is a good, honest, hardworking member of staff. Previously I've had your contractors turn up very late and occasionally found them in the corner café instead! He's polite, gets his head down and works. Job well done.

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Scott Lloyd | Outreach Support Worker | C&S Essex (Internal)

I have the pleasure of being Scott's Manager. Today I received a lovely email from a Housing Options Officer at Castle Point Council in Essex regarding a case he has been working on. I feel Scott deserves some recognition for his excellent customer service. Previous to this case, Scott has just had ...

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Lewis Mcrae | Trailblazer Mentor | C&S Essex (Internal)

Both myself and several other agencies believe that Lewis saved this young woman's life. MW was suffering severe domestic violence (DV) and was homeless...at one point she had a hole bitten from her cheek. She was reluctant to press charges or attempt to flee. Lewis worked gently and closely with he...

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Patricia Lewis | Employment Training Manager | Community Programmes (Internal)

I spoke with Patricia earlier today about an business start up scheme we used to offer as a resident who had previously attended now felt in a position to progress with her business idea. Patricia advised FM no longer off this course but she immediately asked for the residents details so she could ...

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Accuro Envrionmental

I just wanted to say how impressed I am, plus a big thank you to the Accuro garden maintenance team for Ludwell House, Russell Rd. In the past our poor plants in the front gardens were always hacked before they could even have a chance to bloom, but I've noticed over the last year or so they have ac...

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Shaheena Ullah | Lettings & Neighbourhood Support Officer | Resident Services (Internal)

We had a problematic elderly resident that would come into the office on almost a daily basis regarding problems with her boiler. Her boiler did manage to get fixed, however after sending two contractors to set her timer to how it had been previously, for some reason they could not do this. Before X...

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Maggs | Operative | Polyteck - contractor

Mr A Jimale called to advise that Maggs, the Polyteck electrician who attended today is very polite and knowledgeable. He said he has never had this level of service from any previous operative whilst living here, and it is outstanding.

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Kelly Smith | Senior Environmental Operative | Environmental Services

Kelly Smith and her Team - Externals Mobile Caretaking Team - recently received good feedback from a resident: Hi Frank, Happy new year to you and your family. I just wanted to give you some feedback as l think the new people who are doing the cleaning and the trimming of the common areas a...

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Alan Robertson | AJS Ltd - Contractor

Today a gentleman, Alan (electrician), attended my property to carry out an electrical inspection of my night storage heater in the hallway, having reported that it was giving of unbearable fumes since moving in September 2015. A number of electricians have previously attended and were unable to ide...

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James Sangster | Superviser | Smith & Byford - contractor

Tom | Operative | Smith & Byford - contractor

I have great pleasure in writing this complimentary message to these two gents who attended my home for an ongoing job, which had not previously been completed to satisfaction. James Sangster and Tom, thank you both so much for your work ethics and your commitment to doing the right thing in int...

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Steve Fellows | Quantity Surveyor | Service Delivery (Internal)

Phillip Lambert | Building Services Manager (PPM) | Service Delivery (Internal)

Don't think I've ever nominated Steve and Phil previously, but expect there must have been at least half a dozen instances over the years where it would have been warranted....on this occasion have to make the time. These guys are always helpful but really dug us out of a hole recently in dealing wi...

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Paul Goodwill | Building Services Officer | Subsidiaries - Old Oak & Charlton

I would like to nominate Paul Goodwill for the WOW! award as I extend profound gratitude and appreciation for the holistic manner in which he rendered his services to me and my family. I was anxious and to some degree very much afraid of what to expect, transitioning into a new home with my chil...

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Lucy Evans | Care Support Worker Level 1 (3rd Avenue) | C&S Essex (Internal)

Lucy started with us back in January, brand new to care and support and from the minute we interviewed her, we knew she was going to be something special. Lucy has amazing ethos and wonderful values and has utilised these to empower the customers that we work with. Lucy has supported one particular ...

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William Petts-Dunbar | Neighbourhood Manager | Resident Services - West (Internal)

Resident required a new carpark gate key as he previous on was stolen. Following a call through to the duty line today Will has agreed to personally post a new key as the resident works and cannot attend the office.

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Ben Russell | Neighbourhood Manager | Housing Management

Titus Dairo

I wish to compliment both Titus and Ben for their great customer service. On 14 June I requested a replacement building entrance key fob via the online customer portal. I received a call back from a lady who told me that for a fee of £10 I could purchase a fob. I was then asked to collect i...

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Harry Brown | Customer Care Line Officer | Customer Services

Lesley Golding | Customer Care Line Officer Repairs | Customer Services

Harry assisted this resident with a repair query when she felt she wasn't getting anywhere, he liaised with the contractors and booked in an appointment. She feels he went above and beyond and even offered her a contact number for some bereavement counselling which she has since contacted and is bei...

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Melvyn Drozario | Wates - Contractor

Melvyn was very pleasant and hardworking. He got the job done efficiently after many previous attempts by other operatives. I am very pleased with the work carried out and am nominating Melvyn 100%. Thanks Melvyn.

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Charlene Jervis | Incomes Officer | Finance (LC&C) (Internal)

I would like to nominate Charlene Jervis under the corner stone of "being dedicated to our customers". On 1 June 2017 Charlene took a call from one of my tenants with whom I had lost all contact with and there had been a breakdown in communication between us. This tenant initially was ira...

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