Recent nominations
  • Recent Nominations

Recent nominations



Kerry Smith | Customer Care Line Officer | Customer Services

Kerry Smith was very helpful and understating about the situation of the lift not working And that as I mentioned that their are senior citizens in the block find it hard to walk very far also their are children with buggies . Kerry was very considerate and passionate about getting the job for ...

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Elliot Woolf | Customer Care Line Officer Repairs | Customer Services

I had a wonderful conversation with Elliot this morning, he was kind, polite, patient and very helpful. He made sure that all of my queries were felts with as best as he could. He made my smile and made the start of my week a lovely one.

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Simone Fisher | Receptionist | Facilities (Internal)

Always a big smile when anyone walks into the building! Simone is the smile of Peabody. Always polite and professional in her dealing with all. I watched Simone deal with a customer at reception in such a professional way that she was able to calm down the situation. Very impressed!

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Ammara Shah | Purchase Ledger Supervisor | Finance (LC&C) (Internal)

Ammara always goes above and beyond to assist with finance enquires. She works collaboratively with Development and understands our business needs. Ammara is always polite and helpful and will make time to assist, especially when there are tight deadlines to be met. Ammara has ensured that Contracto...

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Nahid Rahman | Contractor - Wates | Contractor - Wates

It's fantastic to have someone so efficient, polite and interested! What an asset to have him on your team and brilliants for Peabody residents. Please give him the recognition he deserves so he doesn't get a new job elsewhere.

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Carol Evans | Administrator | Subsidiaries - Old Oak & Charlton

Very polite, helpful and cannot put into words with how excellent her customer service was. Carol made me feel like the case had been dealt with individually rather generic robot customer service. Thank you Carol

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Anthony Padmore | Polyteck - Contractor (Internal)

Anthony was very professional, polite and very experienced. Anthony showed empathy and understanding throughout his visit. He managed to get the repair resolved which the tenant and family are extremely grateful for. Anthony has shown tremendous collaboration, putting the customer first. This ...

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Halil Can | Decant & Resettlement Officer | C&S London & South

Halil was polite and most helpful during the move!

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Joe Hicks - Contractor | Roofer | MCP Roofer

May I take this opportunity to say, thank you so much, Mr. Joe Hicks, Roofing Engineer of MCP. This gentleman dealt very professionally with my roofing repair issue. I found Mr. Hicks to be very patient, polite and extremely professional as he worked through all the issues with respect to my concer...

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Kibria Hussain | PCF Community Programmes

He is helpful, knowledgeable, insightful, respectful, polite with good problem solution and team work. He builds good rapport with his client and is fair.

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Maureen Crate | Outreach Support Worker | C&S Essex

I have been asked to nominate Maureen Crate after receiving a phone call from a lady called Margaret. Margaret wanted it to be known how pleased she was with the assistance she received at our Drop in service at Castle Point Council in Benfleet Essex. Margaret stated she was in turmoil when her ...

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Paula Counihan | Outreach Support Worker | C&S Essex

Paula supported my Client JW in filling the forms and liaising with GP, DWP and myself, she gave JW all the support he needed. JW has no insight and has difficulty imparting with any information related to his mental health issues/ needs and how it is affecting his functioning. I am impressed how...

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Customer Care Line Team | Customer Care Line

May I take this opportunity to say, thank you so much, for your Peabody Customer Services Personnel, who dealt very professionally with all my telephone inquiries concerning my Housing enquires. I find them to be very patient, polite and extremely professional as they work through all the issues wit...

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Charlene Nevins | Complaints Officer | Customer Services

I had reason to contact your complaints department with connection to an ongoing repair that was reported in February 2018 and completed in October 2018 after 5 attempts to rectify the problem and several incidents of the operatives not attending. I was forced to raise a complaint against the work c...

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Nichola Hassall | Revenue Officer - Former Tenant Arrears | Housing & Community Investment Finance (Internal)

This Nomination is LONG overdue. Nichola is quite honestly a pleasure to speak with on the phone. I think I speak on behalf of nearly everyone in Peabody Direct when I say this. No matter what the call or what patch it is Nicola will ALWAYS take the call and no call is ever an issue. She is helpful,...

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Steven Knewell | Wates Contractor | Wates Contractor

A tenant explained that Stephen has done a fantastic job, was very polite and helpful. She is really happy with the works!

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Maureen Arthur | Financial Wellbeing Advisor | Finance (LC&C)

Maureen has been very helpful with helping me make an appeal with ESA, which is currently on appeal. She has also been very polite and professional and has made me feel at ease in very stressful times.

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Christine Carrasco | Community Development Apprentice | PCF Community Programmes (Internal)

Christine has consistently worked very hard throughout her apprenticeship and she is a reliable and a trusted member of the team. We receive positive feedback about Christine from residents, partners and internal colleagues alike. Everyone who works with her remarks on her positive attitude - she ...

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Kerry Smith | Customer Care Line Officer | Customer Services

Karen Cronin | Customer Care Line Officer | Customer Services

May I take this opportunity to say, thank you so much, for your Customer Services Personnel ladies, Kerry Smith and Karen Cronin, who dealt very professionally with all my telephone inquiries concerning my gas repair issues. I find them to be very patient, polite and extremely professional as they w...

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Ademuyiwa Banjoko | Housing Officer | Care & Support (Internal)

I wanted to nominate NM Ade as every call I have for him through the CCL he is always willing to help as much as he can and he is very polite and caring towards our residents, I've also heard wonderful things about him from our tenants and they also say that he goes above and beyond for them

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Samantha Leopold-Cox | Specialist Project Worker | C&S London & South

I received this email from a staff member who works for LB Hackney's Resident Sustainment Team, one of our most important partners. It speaks for itself. Sam manages about 300 assessments a year! The RST refer high needs customers reported to them via LB Hackney Housing Managers. Sam is extremely sk...

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Shane and Travis | Operatives | Wates - contractor

Mrs P Perry called to nominate Shane and Travis from Wates, as they attended her property today to jet the garden and advised they were very polite, very helpful and she puts them both on a pedestal for their work as they are good at what they do.

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Joe-Kin | Operative | TSG - Contractor

Mr. Joe-Kin dealt very professionally with my bath water heater repair issues. I found Joe-Kin to be very patient, polite and extremely professional as he worked through all the issues with respect to my concerns, whilst demonstrating copious levels of empathy to me a tenant. Mr Joe-kins's dedic...

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Adam Curto | Wates - Contractor

Adam attended today and resolved all my plumbing issues. Adam was polite and gave 110%. I was gobsmacked and speechless.

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Chelsea Hill | Customer Care Line Officer Repairs | Customer Services

Tenant called to thank Chelsea for her hard work earlier for chasing and resolving her issue, Chelsea was very polite and pro active in trying to resolve tenant's issue, which meant tenant did not need to take the day off work.

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Clear the Way Team | London General Needs

I was helped with some difficult gardening tasks today(06/06/18). The team were very polite, hard working and helpful.

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Claire Rawlinson | Customer Care Line Repairs Officer | Customer Care Line

May I take this opportunity to say, thank you so much, for your Customer Services lady named Claire who dealt very professionally with my telephone inquiry concerning my repair issues. I found Claire to be very patient, polite and extremely professional as she worked through all the issues with resp...

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Jetlinda Sylejmani | Customer Care Line Officer Repairs | Customer Services

May I take this opportunity to say, thank you so much, for your customer services personnel lady, named Jeta who dealt very professionally with my telephone inquiry concerning my repair issues. I found Yeta to be very patient, polite and extremely professional as she worked through all the issues wi...

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Gideon Johns | Customer Services Officer | Resident Services

I would like to recommend Gideon Johns for a fully deserved WOW award. Each month 200 customer satisfaction surveys are completed by Voluntas. Our residents are asked for feedback on their experience, how can Peabody Direct improve its service and specifically about the support they received f...

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Halil Can | Decant & Resettlement Officer | C&S London & South

Jeanine Jacques | Tenancy Sustainment Officer | Resident Services - East

I'd like to nominate Janine for her patience and persistence though I was disorientated and poorly. Also her positive attitude being understanding and caring. Halil for listening, being patient and apologising politely for misunderstanding.

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Stephen Newell | Wates - Contractor

He is a good, honest, hardworking member of staff. Previously I've had your contractors turn up very late and occasionally found them in the corner café instead! He's polite, gets his head down and works. Job well done.

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Michael | Polyteck - Contractor

Connor | Operative | Polyteck - contractor

Two operatives attended today to carry out electrical works for Mrs Perry. She said Michael and Connor were the best workers she had ever had in her home - she found them nice and polite, she was happy they tidied up after themselves, they were easy to work around and nothing was too much trouble. S...

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Patrick Richmond | Incomes Officer | Finance (LC&C)

I was in rent arrears to a level that I could not cope. On top of this there was health issues. Mr Richmond really persevered with me. Through communication, we agreed an amount that I would pay each month in addition to the rent. He was right on the ball. Never failed to ring me if the I was late a...

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Claudia Baker | Aids & Adaptations Investment Officer | Service Delivery

Mrs Perry called to nominate Claudia for a WOW award. Mrs Perry advised that Claudia has been an absolute diamond and is a top member of staff and very polite and has resolved everything for her.

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Stephen Momrelle | Breyer - Contractor

Spencer Marquis | Operative | Breyer - contractor

Stephen Momrelle was a credit to organisation and very polite when entering my home, he carried out a fantastic job on the leak under my kitchen sink and came out very quickly from me raising the repair. Stephen also was discussing with me what was happening keeping me in the loop, thank you Stephen...

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Polyteck Team | Polyteck - Contractor

Polyteck electricians attended recently to the block and carried out repairs in the communal areas. Mrs Sollitt wants to let their seniors know that opearatives were extremely polite, friendly and cleaned up really well after themselves. She wants for them to be acknowledged for this and to let them...

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Sameeullah Sameeullah | Concierge | Resident Services

Samee, our Merchants Walk concierge, is fantastic, he's polite and helpful, keeps us safe and even goes above and beyond by bringing us our parcels sometimes. He's a great communicator and always a pleasure to deal with. Thanks Samee!

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Carolyn Cox | Telephonist | AJS - Contractor

May I take this opportunity to say, thank you so much, for AJS Customer services lady, named Carolyn, who dealt very professionally with all my telephone calls concerning my immersion timer issues. I found Carolyn to be very patient polite and extremely professional as she worked through all the ...

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Lukasz Francuz | Service Desk Analyst | Information and Technology (Internal)

I am so grateful for his assistance. He always does his best to assist me and he quickly resolves all my IT issues on regular basis. Furthermore he is very kind, polite, friendly and helpful.

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Breyer Team | Breyer - Contractor

AJS Plumbing | Operative | AJS - Contractor

May I take this opportunity to say,thank you so much, for AJS Plumbing Engineer and Breyer Electrical Engineer, who dealt very professionally with my immersion water heater issue. They were very patient polite and extremely professional as they worked through all the issues with respect to this ...

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