Recent nominations
  • Recent Nominations

Recent nominations



Joan Gosling | Incomes Officer | Finance (LC&C) (Internal)

Joan has recently come to cover the Hackney patch and has had somewhat of a baptism of fire. I have been working with tenants in the area since I started and I know that many tenants in Hackney and Islington have additional needs. One particular client has a history of cognitive difficulties foll...

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Halimah Hassan | Maintenance Administrator | Property Services

Halimah has been very excellent in her support and professional in handling my complaint following compensation approved, as part of the expenses I incurred towards sorting out the problem when I moved into the flat. She was calm, articulate, reassuring and went beyond my expectation to get it resol...

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Alison Bond | Senior Gardener | Environmental Services

Alison is a newly recruited Senior Gardner for Parkside, Lewisham, whom from the start has shown great professionalism and gardening skills. She is also a terrific team player who ,working together with caretaking team has literally transformed Parkside's landscape. Recently , Alison and her team...

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Tom Williamson | Development (Internal)

I would like to nominate Tom Williamson for a WOW award as he is an outstanding professional, ardent supporter of mentoring and helping others achieve their goals and has demonstrated every Peabody Value there is. Tom approached and offered to be my mentor, even before the Peabody Mentoring Programm...

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Mary Elmer | Support Worker | C&S South (Internal)

Mary recognised a customer on a very low income really should be claiming Housing Benefit. She challenged other professionals who said that she was wrong, and eventually was proved correct. Our customer is now in receipt of the correct entitlement and is very happy. I am very proud of Mary's persist...

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Sharon Mitchell | Application Support Analyst | Enterprise Applications Support (Internal)

CCL had taken an emergency call from a resident but a request could not be sent to the contractors due to conflicting system information. Another team had attempted to resolve the issue but were unsuccessful so a service desk incident was raised. Sharon was brilliant in resolving this urgently and m...

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Jenny Mclean | Head of Neighbourhoods | Resident Services - South

Last week, we had 72 properties lose electricity. It soon become evident that it would be for a significant period of time and a big team effort was required to quickly identify the most vulnerable and make emergency alternative arrangements for them, while also ensuring those residents who were r...

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Jenny Mclean | Head of Neighbourhoods | Resident Services - South (Internal)

I am nominating Jenny McLean from first-hand experience regarding a recent emergency incident, but also on behalf of my wider team. There was a recent incident on a patch in Thamesmead affecting 2 linear blocks, which amounted to roughly 75 tenants being affected, and around 25 tenants having to...

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Lynda Vassey | Care Navigator | C&S South (Internal)

I would like to nominate Lyn for a WOW award because she is caring to not only the people she works with internally but also externally. Despite retiring at the end of March she is still tirelessly working hard to ensure that any customers who come her way receive the highest level of care and respe...

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Dionne Garnett | Facilities Assistant | Facilities (Internal)

Dionne works at our Westminster Bridge Road office and is always busy but she goes the extra mile for us and others based at different offices

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Patmarie Stephenson | Receptionist | Facilities (Internal)

Patmarie is a great receptionist, I know it is her job to help, but her helping goes along away. When you can rely on her and have more trust to know that the job is being dealt with more than others, she is a great asset to Peabody.

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Vanessa Edwards | Cook | C&S London & South

Vanessa is an unsung hero who embodies caring and going the extra mile frequently with her elderly tenants. Vanessa recently on behalf of one of an elderly tenants who was very stressed about an unreasonable parking fine, did an appeal for the tenant. The tenant had a parking notice from Dart Charge...

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Simon Jones | Service Delivery Building Surveyor | Service Delivery (Internal)

Simon is a very proactive surveyor and very often goes beyond his line of duties to help our customers. He also collaborates extremely well with other teams in order to conclude challenging cases to the positive completion. I would like to praise Simon's involvement in a very sensitive case. It was ...

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Cathy Bryant | Coordinator | Service Delivery

My three children and I have been Peabody residents for nearly five years and were placed in our current home on medical grounds due to my oldest son, Sidney, being severely disabled both mentally and physically. He has a chromosome deficiency and unfortunately is the only known carrier of this con...

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Christian Gonzalez | Incomes Officer | Finance - Landlord, Care & Comm (LC&C)

Unfortunately, for the first time in 23 years at the property, we had an issue with our account since my mother passed away last year and going through the succession etc. I hadn't really received much help from the accounts team however Christian did put me at ease, we had an agreement which we ha...

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Sheryl Morris | Care Support Worker Level 2 | C&S Essex

Sheryl has been a great support to a tenant at Catley Court who recently moved in. She has advocated for him and other professionals and promoted his overall wellbeing. Sheryl is professional, courteous and above all has been kind to the tenant. Thank you Sheryl for your good work.

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Katrina John | Neighbourhood Manager | Resident Services - West

Katrina helped me massively during a very hard time of my mother passing. She helped me through the process of succession - it felt like she personally wanted to help me and went out of her way to keep me updated and reassured. Katrina is a very lovely person and I can't thank her enough.

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Patmarie Stephenson | Receptionist | Facilities (Internal)

Patmarie has been extremely supportive to the community safety team, we have had some enquires around booking rooms at Albion House and Patmarie has gone over and beyond in helping with this and booked these rooms for us as without being asked, she has helped to ensure we meet with other important d...

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Vincent Cooper | Senior Technical Services Manager | Service Delivery (Internal)

When I or other colleagues in the London Older People Services escalate a tenant repair problem to Vince , he always responds within 24 hours. For example, a frail and elderly tenant in a sheltered scheme had no hot water or heating for a number of weeks due to a boiler breakdown. The contractor on ...

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Sarah McGowan | Resales Manager | Sales and Marketing

We were fortunate to have Sarah join the residents sales team in May 2018. Sarah was very clear when she joined that she wanted to achieve for the resales team. She has helped to transform the service by installing a sales dashboard to manage the team phone calls and introducing mitel telephone...

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Avril Benjamin | Evening Supervisor | Agency & Older People's Services (Internal)

Avril was on her duty last Tuesday around 19:30 hours, when the residents lift broke down. There was no lifts to take one of the residents at Darwin Court back to her room, so Avril called the emergency services-,999 to assist the residents back to her room, but because the ambulance was attending t...

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Yvette Harte | Social & Financial Inclusion Coordinator | C&S London (Internal)

Joanne Cassar | Scheme Coordinator | C&S London (Internal)

I am making this nomination for Joanne and Yvette in recognition of their delivery of a productive activities programme through Christmas and New Year for our 'housing with care' residents in Hackney. Joanne has only been in her role since October but has made a really positive impact for these resi...

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Nicole Foad-Bailey | Health & Housing Coordinator | Care and Support

My partner has been going through a very challenging time with health issues. The hospital arranged for an amazing lady called Nicole foad-bailey from health and housing with Peabody.Nicole visited myself and my partner in hospital and I told her about our windows and we are being evicted on 2nd Fe...

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Phillip Watkins | Desktop Support Analyst (Mobile) | Information and Technology (Internal)

On Wednesday the Migration over to a new server started and no-one could access their email on the desk top or the phones. This was a difficult time and I couldn't get through to IT as it was constantly busy and I was on hold for ages. I rang Phil, who very calmly talked me through what I needed to ...

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Laura Mansfield | Outreach Support Worker | C&S Essex (Internal)

Sophie Osborne | Outreach Support Worker | C&S Essex (Internal)

I would like to nominate both Laura Mansfield and Sophie Osborne for the outstanding piece of work carried out today. Whilst outside our building they spotted a lady (ex customer) in her mobility wheelchair not looking very well. They approached her to see if she was OK and she tried to assure th...

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Catherine Gallagher | Well Homes Advisor | C&S Essex (Internal)

Laura Kemsley | Gateway Coordinator | C&S Essex (Internal)

I'm nominating Laura Kemsley and Catherine Gallagher for the hard work they have put into our annual Christmas hamper appeal for our vulnerable customer's. This year, they also sought additional funding from our local volunteers service and with the extra £500 have been able to provide a subst...

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Harry Brown | Customer Care Line Officer | Customer Services (Internal)

Harry was so brilliant today as always. He had the hardest call from a really difficult person and overhearing him speak on the phone was so inspiring, as you could hear in his voice he wanted to help so badly, but due to circumstances out of his control he wasn't able to. He listened to everything ...

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Alan Gunn | Team Leader | C&S London (Internal)

Alan Gunn deserves to be recognised for his outstanding work. His passion, persistent support and dedication to work with a customer who has complex needs and mental health problems has been second to none. The customer in question has trust issues and suffers from anxiety/panic attacks which impact...

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Shoreditch Support Floating Support Team | C&S London

Firstly , I think its fair to say that Arcola Street Reception is Reception +! in terms of the day to day challenges .It was always going to be difficult to replace Jackie Satchell! Chloe-Jade Smith, Keisha Spencer, Olga Zola & Simone Fisher have worked very hard to maintain the level of suppor...

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Maureen Crate | Outreach Support Worker | C&S Essex

I have been asked to nominate Maureen Crate after receiving a phone call from a lady called Margaret. Margaret wanted it to be known how pleased she was with the assistance she received at our Drop in service at Castle Point Council in Benfleet Essex. Margaret stated she was in turmoil when her ...

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Steve Baxter | Residential Estate Officer | C&S London & South (Internal)

A tenant at Conrad House knocked on Steve Baxter's door at 10.00pm on the 28th November, reporting that he was concerned for the wellbeing of another tenant. Steve immediately attended the tenant's property and found the tenant on the sofa and unresponsive. Steve checked his pulse and realised that ...

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Paula Counihan | Outreach Support Worker | C&S Essex

Paula supported my Client JW in filling the forms and liaising with GP, DWP and myself, she gave JW all the support he needed. JW has no insight and has difficulty imparting with any information related to his mental health issues/ needs and how it is affecting his functioning. I am impressed how...

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Hanson Asamoah | Receptionist | PCF Communities (Internal)

We applaud "Hanson the Hero" for his bravado effort to save a 7yr old boy's life after he was discovered choking at Pembury Community Centre on the 13th December 2018. The child's elder sister had pleaded Hanson—whilst he was at lunch—to help assist her little brother who was...

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Tafari Johnson | Support Worker | C&S London

I have been a client of Family Mosaic / Peabody for nearly 5 years and, during that time, have received such wonderful support from all of my support workers. For coming up to 3 years now, Tafari Johnson has been filling that role, and I wanted to write and tell you about how extra wonderful he has...

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Residents and Team Members at Pathways | Team Members at Pathways | Care & Support (Internal)

Pathways started a Community Bookswap in partnership with Hastings Furniture Service. Staff & Residents worked together to turn an old stereo cabinet in to a book shelf that was weather proof, the shelf ended up as a beach hut shelf and placed in the front garden of Pathways. The residents &...

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Steven Sparks | Incomes Officer | Finance (LC&C)

Excellent Communication. Fantastic attention to detail.Going above and beyond to help others.

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Marjorie Mbulo | Neighbourhood Manager | Resident Services - East (Internal)

I nominate Marjorie as she has demonstrated great focus, integrity and amazing collaborative working. Marjorie had been managing a challenging anti-social behaviour case in which two sets of neighbours continued to make serious counter allegations against each other and the high profile case has...

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James Kirkham | Money Advisor | Finance (LC&C) (Internal)

James has identified that young first time residents are particularly vulnerable to rent arrears, at risk of taking up high cost credit because of a lack of credit history, and are disproportionately more likely to struggle to manage money and hence their tenancy. James has proactively looked for...

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Joe Hutchins | Facilities Assistant | Facilities (Internal)

I sustained a (very!) minor injury using the hot tap at Albion that was faulty. Joe was extremely quick to respond, checking I was OK, putting a professional-looking warning notice on the tap to stop other people doing the same thing, and showed me exactly where to fill in the injury report on the P...

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Kell Byer | Agency Support Worker | Care & Support (Internal)

Every single day Kell is doing something extraordinary for the customers, as his creativity seems to be unlimited. I have seen Kell teaching customer who is autistic the value of money by putting the price on the things around, and asking customer to put the amount of the money on these objects (K...

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