Recent nominations
  • Recent Nominations

Recent nominations



Cathy Bryant | Coordinator | Service Delivery

I am a Peabody tenant and a full time carer to my son who is severely disabled. Cathy Bryant has been helping me over the last 6 months to make substantial and necessary adaptions to our home due to the nature of my sons disabilities. I honestly could never thank Cathy enough for her hard work and...

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Cathy Bryant | Coordinator | Service Delivery

My three children and I have been Peabody residents for nearly five years and were placed in our current home on medical grounds due to my oldest son, Sidney, being severely disabled both mentally and physically. He has a chromosome deficiency and unfortunately is the only known carrier of this con...

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Steve Baxter | Residential Estate Officer | C&S London & South (Internal)

A tenant at Conrad House knocked on Steve Baxter's door at 10.00pm on the 28th November, reporting that he was concerned for the wellbeing of another tenant. Steve immediately attended the tenant's property and found the tenant on the sofa and unresponsive. Steve checked his pulse and realised that ...

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Karen Cronin | Customer Care Line Officer | Customer Services

I had to raise a sensitive issue re safeguarding in respect of a vulnerable neighbour. She handled the whole thing with professionalism, compassion and very genuine caring. She seems like a very nice person overall and I appreciated that when typing up the notes she read then to me so I could amend/...

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Steven Mercer | Team Manager | Property Services (Internal)

Steve stepped in to assist at very short notice when two vulnerable elderly residents needed assistance. The residents had been admitted to hospital but were medically fit for discharge however unable to return to their properties as their keysafe had been vandalised. Steve went out of his way to as...

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Josephine Mahoi | Neighbourhood Manager | Resident Services

I was about to simply thank Ms. Mahoi for her outstanding performance then I found this WOW Award! Ms Mahoi always gives immediate assistance each time we have needed help. She will also refer us, where necessary, to the correct person to deal with the situation. And follow up to see that the job...

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Paul Dixon | Incomes Officer | Finance (LC&C)

I have nominated Mr Dixon for his constant professionalism, patience and caring attitude. Mr Dixon has always contacted me back whenever I have left a message. These are all rare qualities. Almost 2 years ago I went through redundancy which was a low point in my life and had an impact on me financi...

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Samantha Gibbs | Community Safety Officer | Resident Services (Internal)

Sam worked really hard and responded immediately to help a resident and his family. He was arrested and needed help from outside agencies. Sam got in touch with all the necessary services, to help and to help him see his responsibilities as a person and what life he would lead if he carried on the ...

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Nicola Sheldrick | Customer Care Line Officer Repairs | Customer Services

I called the call centre to advise of impending mutual exchange. Nicky was very patient as there are 5 people involved in the swap. She patiently went through it all with me and the way she conducted the phone call was impeccable - she even rang the housing officer whilst I was on the line to make s...

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Simon Jones | Service Delivery Building Surveyor | Service Delivery (Internal)

I would like to nominate Simon Jones for going above what is expected for the benefit of residents, colleagues and external partners. I recently held a meeting at Albion House with staff from Islington Council and Mencap to discuss property and tenancy management issues at a supported housing scheme...

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Michael Hyer | Application Support Analyst | Information and Technology (Internal)

In preparation for collapse of legal entity Gallions, we needed to remove suffixes from housing benefit reference numbers in three local authorities; Bexley, Greenwich and Tower Hamlets, which were inserted when Gallions was migrated onto QL because not enough was known at that time about how data w...

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Renee Fernie | Deputy Team Manager | C&S Essex (Internal)

Renee is hard working and enthusiastic when working with the young people she supports. She is passionate about them achieving their full potential and goes above and beyond when possible or necessary. Renee is an amazing support worker and continues to help tenants thrive.

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Simon Jones | Service Delivery Building Surveyor | Service Delivery (Internal)

I would like to nominate Simon for going above and beyond in assisting with a urgent case at one of our properties in North London that requires a large volume of works to get the property back to a liveable standard. Processes are in place in which these works could have been delayed for a further ...

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James Sangster | Superviser | Smith & Byford - contractor

Tom | Operative | Smith & Byford - contractor

I have great pleasure in writing this complimentary message to these two gents who attended my home for an ongoing job, which had not previously been completed to satisfaction. James Sangster and Tom, thank you both so much for your work ethics and your commitment to doing the right thing in int...

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Mariana Enache | Building Surveyor | Service Delivery (Internal)

I would like to nominate Mariana as she has gone above and beyond to help resolve a mains leak at one of FM properties. Mariana has assisted me on responsive works to help resolve this large scale issue which in turn will become a minor works job to one of the basement properties affected. This is a...

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Sandra Walker | Floating Support Worker (Steps) | C&S South

Right from the beginning Sandra proved to be the most understanding person I have ever consulted, much more so than the counsellors offered to me by the NHS. In our subsequent meetings I unburdened myself to such an extent that further counselling has become unnecessary. Sandra was more than patient...

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Mehluli Ncube | Tenancy Sustainment Officer | Resident Services - West (Internal)

We had a very vulnerable tenant that was being exploited. We placed this person in temporary accommodation for her safety. Mehluli escorted her to the accommodation out of hours to ensure she got there safely and was settled in. He worked closely with Social Services to make sure that the case was p...

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Tracie Sharkey | Outreach Support Worker | C&S Essex

It is necessary for me to outline the circumstances that brought Tracie and I into contact. I am 67 years of age and having worked everyday since the age of 15, I have no knowledge whatsoever of this countries Dickensian benefits system. After a recent serious illness and extended stay in hospital i...

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Sandra Walker | Floating Support Worker (Steps) | C&S South

Sandra Walker was my Support Worker from STEPS, Hastings, East Sussex. She was extremely helpful to me, enabling me cope much better with my ill health and disability, impaired vision, as well as helping me apply for Attendance Allowance and Pension Guarantee Credit. This will make an enormous diffe...

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Ryan Nelson-Cudjoe | Neighbourhood Manager | Resident Services - West (Internal)

Ryan Nelson-Cudjoe is a Neighbourhood Manager and my colleague. I recently had a fire incident at one of the properties that I manage in East London and needed to get to the site to meet the police and fire brigade, however, I was far away from the site and it would have taken me over two hours to g...

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Dominic Kinsella | AJS Ltd - Contractor

This gentleman took all the time that was needed to carry out all necessary works. He checked all my time alarms and was extremely polite and thoughtful. I'm an elderly woman, so I found it extremely helpful that he checked my ceiling fans upstairs and gave them a good clean. I am very pleased with ...

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Chelsea Hill | Customer Care Line Officer Repairs | Customer Services (Internal)

I would like to nominate a girl called Chelsea from customer care line services. I am a Family Mosaic support worker and work in a 24/7 care service in Pitsea. Last week I accidently locked myself out of the care scheme I work in, in Pitsea. That being the customer with NO mobility was inside si...

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Jean Allen | Outreach Support Worker | C&S Essex

I have suffered with mental and physical heath challenges over the past seven years, which at times have made meeting and interacting with strangers or people I am not familiar with difficult for me. The combination tends to make it difficult for me to warm up to strangers as the unfamiliar heighte...

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