Recent nominations
  • Recent Nominations

Recent nominations



Allison Philbrick | Customer Care Line Trainer | Customer Services (Internal)

Russell Phillips | Customer Care Line Trainer | Customer Services (Internal)

Clive Senkatuka | Trainer/Coach Peabody Direct | Resident Services (Internal)

Id like to nominate Allison, Russ & Clive for a WOW for their complete dedication to training all the new staff joining the department over the past 6 months. It has been a very busy time with new staff joining from outside the business and of course Peabody Direct that have chosen to move over ...

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Kibria Hussain | PCF Community Programmes

He is helpful, knowledgeable, insightful, respectful, polite with good problem solution and team work. He builds good rapport with his client and is fair.

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Sandra Walker | Floating Support Worker (Steps) | C&S South

Sandra Walker is one in a million, knowledgeable, kind, patient, caring, helpful and a genuinely nice person. Wouldn't have been able to achieve my goal without her. An exceptional lady. Thank you.

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Sandra Walker | Floating Support Worker (Steps) | C&S South

Sandra Walker is a unique person in this day and age. Knowledgeable, kind, caring, self effacing and willing to go that extra mile. To find someone prepared to take the time to explain and implement complex procedures is rare indeed. Without Sandra's help I would have long since given up but w...

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Julia Syrad | Homeownership Relationship Manager | Resident Services (Internal)

Julia is one of the most supportive, proactive and knowledgeable colleagues I have worked with in nearly 10 years here. When I started a new role, Julia went above and beyond not only supporting me but the rest of the organisation whilst I found my feet. She still continues to mentor me and provide ...

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Gemma Curley | Customer Care Line Officer Repairs | Customer Services (Internal)

Gemma once again was so helpful. I always feel I can go and ask Gemma anything because she is so friendly, approachable and knowledgeable. She really helped me with a query today even though it is not her department anymore and she is not obliged to help - she always agrees to with a smile. She is s...

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Isabel Daddey | Building Surveyor | Service Delivery

She is very understanding, has great communication skills. Can problem-solve and negotiate with people from all walks of life. She is very knowledgeable about her jobs and demonstrated this when making recommendations to get disrepair work completed. She is professional and gets things done.

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Peter Arthur | Environment Caretaker | Property Services (Internal)

I visited Lavington Mansions, I was greeted by Peter and he showed me around the building from the roof with solar panels to the bin store rooms. Peter was very knowledgeable about this property. He was very pround of this building and standard of cleaning was exceptional. I think Peter deserves a W...

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Nicola Slattery Smith | Floating Support Officer | C&S Essex

Nicola came to see me when I was at a very low ebb. She was kind, considerate, helpful and treated me like a human being, I was not just another client I was someone special. Shes knowledgeable up to date and helpful. Family Mosaic need to hang on to her.

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Laura Edmeades | Caseworker | C&S Essex

Laura is extremely proficient, professional and experienced in her approach. She is very knowledgeable and helpful with her advice. She shows considerable understanding and insight into one's ill health, the problems that arise and care needs. Laura has a lovely personality, knowing precisely how to...

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Thomas Hanberry | Environment Caretaker | Property Services

Steven Revell | Environment Caretaker | Property Services

This was sent from a tenant at Devon's Rd: "Myself and my partner James recently bought a property at the Merchants Walk, Bow development. I wanted to share how amazing we have found Tom and Steve the caretakers at the development - and to let you know they have been key in us loving our ...

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Maggs | Operative | Polyteck - contractor

Mr A Jimale called to advise that Maggs, the Polyteck electrician who attended today is very polite and knowledgeable. He said he has never had this level of service from any previous operative whilst living here, and it is outstanding.

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Allison Philbrick | Customer Care Line Trainer | Customer Services

Alison was highly professional, knowledgeable, patient and empathetic. It felt like she enjoyed her job and supporting customers. Keep up the good work Alison. These day to day interactions are significant and make a difference.

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Karen Muller | Team Leader (Steps) | C&S South (Internal)

Karen is a very supportive and knowledgeable team leader, who often goes over and above. She recently worked hard to assist an elderly client who found herself in a very desperate situation, living in a house without heating and hot water in December. She worked tirelessly alongside support workers ...

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Havering Floating Support Team | C&S Essex

I just wanted to express officially my and our appreciation from the various charities I work with in Havering and in my role as Community Manager at Romford Salvation Army. Time and time again Family Mosaic and Carepoint have been there to help us catch the vulnerable people suffering who have sli...

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Becki Partridge-Hayes | Community Development Worker | Community Regeneration (Internal)

Becki has been an amazing support for Lewisham mental health services in regards to funding and supporting with activities. Becki is always eager to help our vulnerable customers. She goes out of her way and is very knowledgeable and confident with her approach to external organisations (no one coul...

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Samantha Sullivan | Trailblazer Mentor | C&S Essex

On behalf of Jane Hurst - Tenancy Sustainment Officer, Uttlesford: I have now worked with Samantha Sullivan, Trailblazer Mentor on 3 situations. By referring to Sam we have successfully prevented 3 families from losing their homes. Sam; • Takes past work experience and knowledge and adap...

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Lukasz Francuz | Service Desk Analyst | Information and Technology (Internal)

Lukasz has been fantastic! I had returned from a year's maternity leave and was advised by IT and my line manager that my emails and personal files had been deleted from the server and that there was no way to get them back. Lukasz proved them all wrong and managed to retrieve the important inform...

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Corrinne Askaroff | Specialist Support Worker - Dementia | C&S South

- Without her friendly knowledgeable input, we would not have achieved the results we got. Always available and willing and good humoured. A credit to your organisation. A.H. - A lovely lady on the ball. Explained in ways I could understand, replied to me email getting right people to chase thing...

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Isaac Oluwaniyi-Asaaju | Senior New Homes Officer | New Homes

I am nominating Isaac Oluwaniyi-Asaaju of New Homes department as I feel that he has gone above and beyond in helping me deal with my various defect even till our recent End of Defect. Isaac has demonstrated he is customer oriented-focussed, results-focussed and has a can-do attitude. He is very hel...

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Christian Gonzalez | Incomes Officer | Finance - Landlord, Care & Comm (LC&C)

I was advised by my new homes officer about 6 weeks after I moved into my new home that Family Mosaic had not received my direct debit authorisation. He was not particularly helpful, and when I followed up my conversation with him via email, I got his out of office. Eventually my queries about the s...

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Michael Hewitson | Helpdesk Manager | Information and Technology (Internal)

Ersal Mehmet-Ali | Service Desk Analyst | Information and Technology (Internal)

The whole IT department deserve recognition for the work that has gone into the merger process but in particular I want to nominate Mick and Ersal for the fantastic way they have worked together to provide me with a seamless IT service. I, like many others, are working across both IT platforms and ...

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Melvyn Drozario | Wates - Contractor (Internal)

Without his fantastic skills Family Mosaic would not have been able to complete the job. At this site we faced a lot of issues as the police had recently forced entry and we didn't know what to expect, but we were able to overcome all the issues as he had all the tools available. He did a fantastic ...

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Sylvester Semper | Wates - Contractor

I found his work to be outstanding, he was very knowledgeable about his trade. He had a very pleasant and courteous manner, He cleaned up after himself. I am very happy with the service and work carried out. He really did work hard to make sure a good job was done.

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Camilla Shrieve | Asset Data Quality Manager | Asset Management & Strategy (Internal)

I'm nominating Camilla for a WOW award for her commitment to improving data quality in the business and her ability to identify and implement areas for improvement. Camilla works extremely hard and I don't think the rest of the business is aware of the value she contributes. Data quality is often an...

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Daniel Turner | Electrical & Utilities Manager | Service Delivery (Internal)

Dan has been very helpful with pursuing a full rewire in a property involved in a complicated legal case. He has been understanding regarding the tight timescales and stepped in to progress matters quickly. Dan is very knowledgeable and always ready to help and share his specialist knowledge with ot...

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John Gardiner | Floating Support Worker (Steps) | C&S South

John gave us help and support to find information, fill in forms, make chase up phone calls to claim the help we needed. Always punctual, cheerful and supportive, and knowledgeable. Very much appreciated. Thank you for all the help and support you gave us to get the things that will make life easier...

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