Recent nominations
  • Recent Nominations

Recent nominations



Halimah Hassan | Maintenance Administrator | Property Services

Halimah has been very excellent in her support and professional in handling my complaint following compensation approved, as part of the expenses I incurred towards sorting out the problem when I moved into the flat. She was calm, articulate, reassuring and went beyond my expectation to get it resol...

Read the full nomination

Neighbourhood Services South Team | Neighbourhood Services South Team (Internal)

Neighbourhood Services South Team | Neighbourhood Services South Team (Internal)

My colleagues deserve recognition for the amazing work last week when 2 of the blocks on the estate I manage lost power over the weekend. Tenants needed to be decanted and we had to prioritise vulnerable residents and make sure they had suitable accommodation to go to. Repairs were raised and the ...

Read the full nomination

Kamaldeep Bhogal | Commercial Assistant | PGM (Internal)

Kam is very professional and efficient. She always meets deadlines and has been helping out with year end tasks on top of her busy workload. I enjoy the relationship we have with PGM and Kam has been an important part of this relationship during the time we have been working together. Our program...

Read the full nomination

Stephen Pyke | Estate Services Manager | Environmental Services

Very helpful and genuine guy re a plaque for my late son Lewis.

Read the full nomination

Christian Gonzalez | Incomes Officer | Finance - Landlord, Care & Comm (LC&C)

Unfortunately, for the first time in 23 years at the property, we had an issue with our account since my mother passed away last year and going through the succession etc. I hadn't really received much help from the accounts team however Christian did put me at ease, we had an agreement which we ha...

Read the full nomination

Harry Brown | Customer Care Line Officer | Customer Services (Internal)

Harry was so brilliant today as always. He had the hardest call from a really difficult person and overhearing him speak on the phone was so inspiring, as you could hear in his voice he wanted to help so badly, but due to circumstances out of his control he wasn't able to. He listened to everything ...

Read the full nomination

Steve Baxter | Residential Estate Officer | C&S London & South (Internal)

A tenant at Conrad House knocked on Steve Baxter's door at 10.00pm on the 28th November, reporting that he was concerned for the wellbeing of another tenant. Steve immediately attended the tenant's property and found the tenant on the sofa and unresponsive. Steve checked his pulse and realised that ...

Read the full nomination

Sandra Walker | Floating Support Worker (Steps) | C&S South

Sandra Walker is one in a million, knowledgeable, kind, patient, caring, helpful and a genuinely nice person. Wouldn't have been able to achieve my goal without her. An exceptional lady. Thank you.

Read the full nomination

Kate Poyser | Team Manager | C&S South (Internal)

Kate is a really proactive manager in Pathways. She constantly seeks out opportunities with other organisations, voluntary and statutory, to provide the best support to the adults who use our service. She goes above and beyond for all of us at Pathways. Kate has a 'can do' attitude and genuinely bel...

Read the full nomination

Karen Cronin | Customer Care Line Officer | Customer Services

I had to raise a sensitive issue re safeguarding in respect of a vulnerable neighbour. She handled the whole thing with professionalism, compassion and very genuine caring. She seems like a very nice person overall and I appreciated that when typing up the notes she read then to me so I could amend/...

Read the full nomination

Holly Clark | Customer Care Line Officer Repairs | Customer Services

I would like send a big thank you to Holly who has helped me today, Holly was very professional, caring and listened to what had gone wrong and genuinely cared and took action to put things right on my behalf with a contactor.

Read the full nomination

David Attridge | Support & Tenancy Management Worker | C&S London

I would like to nominate David Attridge for a WOW award. David embodies excellence in both his professional and personal approach and I cannot stress highly enough how his support has been both critical and empowering in my recovery journey. I have lived at the Brockley Park scheme for a year and th...

Read the full nomination

Michael Finlay | Litigation Executive | General Counsel & Group Secretary (Internal)

Michael Finlay deserves a WOW award for the excellent service he provides to customers and to the business. He has always made himself available to handle any queries the surveying team have and genuinely wants to ensure the Surveying team have a good understanding of each case. He regularly goes ab...

Read the full nomination

Carmella Obinyan | Maternity Champions Manager | Subsidiaries - Old Oak & Charlton (Internal)

I have decided to nominate Carmellla Obinyan because her motivation, support, understanding and passion for the work she does has set an example on me and all the Maternity Champion team. Also the feedback that has been given by the residents in our community on how helpful she is been and how th...

Read the full nomination

Jonathan Okwuofu | Incomes Officer | Finance (LC&C)

One of our customers, Mrs Emilia D called in specially as she wanted to nominate Jonathan for a WOW award. She said she could not thank him enough for helping her to get out of arrears and maintain her tenancy as feared that she would lose her property. She said 'Jonathan made me realise that it was...

Read the full nomination

Trudy Bettinelli | Floating Support Officer | C&S Essex

Trudy has a lovely warm personality with a beautiful smile, that makes you feel valued despite your circumstances. She will go above and beyond to obtain results for her clients. I am forever grateful in meeting Trudy, it goes to show there are still genuine good people who have a BIG HEART. ...

Read the full nomination

Laura Ward | Team Leader (Steps) | C&S South

Sheryl Morris | Care Support Worker Level 2 | C&S Essex

They showed genuine concern and understanding of my problems, and dealt with them successfully, causing me to become a happier and more independent person. I feel that a weight has been lifted and my life improved as a result.

Read the full nomination

Tafari Johnson | Support Worker | C&S London

I'm nominating my support worker because he is the best support I've ever had, he always there to offer support and without him I would not be where I am now never too busy to offer advice. I could not ask for better support a genuine nice person who cares for the people he works with, made such a p...

Read the full nomination

Mark Barrett | Group Payments Manager | Procurement & Payments

I would like to nominate Mark for a WOW because it was late on a Friday when I was informed contractors had stopped work at a site due to non-payment of money, Mark could see I was stressed and he automatically offered assistance in resolving the issue. He was helpful and his assistance today ha...

Read the full nomination

Deborah Bolam | Trailblazer Mentor | C&S Essex (Internal)

Deborah has worked with a customer who is notoriously hard to engage with or gain trust. Deb never gave up with EM, she worked so hard to forge a trusting relationship and open doors where all others could not. EM has been in the system since a child in care and now, in her 30's, still required help...

Read the full nomination

Thomas Hanberry | Environment Caretaker | Property Services

Fantastic person, always goes the extra mile. Nothing is too much for Tom. He is a reliable, caring and conscientious person. He genuinely cares about all the residents and takes pride in his job. Well worthy candidate and should absolutely win this award

Read the full nomination

Thomas Hanberry | Environment Caretaker | Property Services

Tom Hanberry. Genuinely the best care taker I've ever had.

Read the full nomination

Thomas Hanberry | Environment Caretaker | Property Services

Tom is by far the best Peabody employee. Along with his normal duties he goes out of his way to help and assist. I have mobility issues and was unloading my car, Tom approached me, took the items off me and took them up to my flat for me. Tom is genuine and trustworthy.

Read the full nomination

Samantha Sullivan | Trailblazer Mentor | C&S Essex

Before my life got torn apart and I feel to pieces, I was a strong, independent person. "Old school" in fact - get on and deal with it, etc. But the last two years literally knocked the soul from me and I found myself totally alone, feeling extremely vulnerable and unable to deal with anyt...

Read the full nomination

Rosealeen Sogunro | Area Housing Manager | C&S London (Internal)

I wish to nominate Rosealeen for a WOW Award! I have been working sporadically with Rosealeen for almost 12 months regarding very intricate cases, and her energetic drive, passion for our customers and focus for what is required is second to none. Working with various individuals within the sa...

Read the full nomination

Margaret Tambe Manga | Head of Customer Relations | Customer Services (Internal)

I wish to nominate Maggie for a WOW! I have been fortunate to work with Maggie for 18 months, and she genuinely has an above and beyond level of care for our customers. She listens, cares, and defines the route cause of a complaint and manages the cases to closure, with her team, sublimely! ...

Read the full nomination

Michael Finlay | Litigation Executive | General Counsel & Group Secretary (Internal)

For close to 12 months I have worked directly with Michael on a variety of extremely challenging legal cases. He has always made time to handle any queries I have had and genuinely wants to ensure all of the Surveying team have a good understanding of each case and regularly goes above and beyond...

Read the full nomination

Rachel Aldridge | Neighbourhood Manager | Resident Services - West (Internal)

Rachel shows great compassion and care for our customers and will always go above and beyond where she feels the need , We had a gentleman outside our offices in Pitsea desperately needing help Rachel recognised this straight away and after asking him if was he okay he told her he was desperate fo...

Read the full nomination

Matt | Operative | Wates - contractor (Internal)

Matt at Wates was brilliant today - he had an emergency raised and works were desperately needed ASAP. He went above and beyond to make sure the resident was seen to today and had her water back on. He is a superstar and a credit to Family Mosaic contractors Wates. He genuinely cares, and it is a pl...

Read the full nomination

Paul Goodwill | Building Services Officer | Subsidiaries - Old Oak & Charlton

I would like to nominate Paul Goodwill for the WOW! award as I extend profound gratitude and appreciation for the holistic manner in which he rendered his services to me and my family. I was anxious and to some degree very much afraid of what to expect, transitioning into a new home with my chil...

Read the full nomination

Winston Davis | Neighbourhood Manager | Resident Services (Internal)

Winston has been assisting me with a very difficult case where one of our tenants is suffering from mental health issues and is at risk. Whilst I was away on annual leave recently and, even though this estate is nowhere near to Winston's usual area, he arranged for an assessment to be carried ou...

Read the full nomination

Benjamin Webb | Health & Wellbeing Team Manager | Business Support (C&S) (Internal)

- Benjamin Webb ... best manager I have had by far and this is not just for him being supportive throughout my apprenticeship but for genuinely showing care and pushing me that extra mile to make sure I achieved my apprenticeship qualification I don't think I would have completed it if Ben wasn't on...

Read the full nomination

Sandra Walker | Floating Support Worker (Steps) | C&S South

I found Sandra to be kind and most helpful in sorting out some problems I had at the time. She is a genuine person and someone you would feel confident to confide in.

Read the full nomination

Jacqueline Satchell | Receptionist/Facilities Coordinator | Information and Technology (Internal)

Jackie is always going far and beyond her role as a receptionist in Arcola Street to assist Family Mosaic tenants that come to Arcola Street. This WOW nomination is long overdue, over the years Jackie has shown empathy, compassion and authority when required with many supported housing tenants that ...

Read the full nomination

Grace Lungu | Support Worker | C&S London

Two WOW nominations from customers for Grace Lungu both in the space of a few weeks! B. thanked Grace for help with attendance allowance and serious rent arrears. B has enduring mental health problems and needed patient and sensitive support throughout. B is the carer for her severely mentally i...

Read the full nomination

Levi Ceaser | Customer Care Line Officer Repairs | Customer Services

I believe Levi went above and beyond his duty in order to deal with my enquiry. Being new to Family Mosaic, I have needed much guidance in getting settled. Levi not only gave me valuable advice on my housing move but also went the extra mile in helping me to get my electricity utility sorted with Br...

Read the full nomination

Susan Taylor | Regional Learning & Development Consulta | Human Resources (Internal)

I would like to nominate Sue Taylor for a WOW award as Sue is one of the most genuine likeable people that I have met, and Sue has a good heart and soul. Also Sue is extremely good as a development trainer. I recently attended a team building session with Sue and the team. I usually struggle to stay...

Read the full nomination

Grace Dowswell | Volunteer Coordinator Health & Wellbeing | C&S London (Internal)

Health At Home Volunteer Team | Health and Wellbeing (Internal)

"I would like to nominate the Health at Home Volunteers for a group WOW Award. The FM Health and Wellbeing Team have been working over the last year to develop new services to help people over the age of fifty be more independent at managing their Health and Wellbeing. For the project, we neede...

Read the full nomination

Michelle Parker | Support Worker | C&S South

Michelle is so dedicated and committed to work it is obvious to us residents she goes above and beyond her job description. She is genuinely caring of each and every resident, she continuously provides activities, brings people together, but doesn't forget the residents that prefer to stay in their ...

Read the full nomination

Nick Crane | Head of IT Operations | Information and Technology (Internal)

Nick, although not directly involved in the self service portal project, has been there throughout behind the scenes helping to make the project become reality. A lot of the work Nick has done is outside of the remit of his role but he has always been happy to help and I genuinely do not believe we ...

Read the full nomination
More Nominations