Recent nominations
  • Recent Nominations

Recent nominations



Nik Ransom | Neighbourhood Manager | Neighbourhoods

Mr Ransom was brilliant from start to finish! From the confirmation emails, being punctual and thorough, to remaining professional with an ability to also come across friendly. We'll be forever grateful for his efforts, making everything clear and informing us of all our options. We even received ...

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Sophie Dobbins | Stock Condition Surveyor | Asset Management (Internal)

I would like to nominate Sophie because she is always happy to help. Nothing is ever too much trouble. Every time I call she answers in a friendly way and is very eager to help with any queries I have. Thanks Sophie, you`re a star!

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Sandra Walker | Floating Support Worker (Steps) | C&S South

We found Sandra to be very friendly and helpful and she put us at ease straight away. Sandra made us feel our needs and worries were important to her and gave us confidence.

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Aaron Price | Lettings Negotiator | Market Rent Strategy

I had the pleasure of corresponding with Aaron when moving into Valetta House Queenstown Road in the Autumn. He was friendly, approachable and always willing to go above and beyond. He was excellent at responding quickly to emails and was happy to answer any questions I had throughout the process. A...

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Sandra Walker | Floating Support Worker (Steps) | C&S South

Sandra was patient, friendly and easy to talk to. She knew her job and as a result we have been given Attendance Allowance, which is a great help to us!

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Halil Can | Decant & Resettlement Officer | C&S London & South

Halil was so kind, friendly and helpful during the period of my decanting to a new flat.

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Ella Rayment | Community Programme Coordinator | Community Regeneration

This was my first year supporting events at King Edwards Community Centre Laindon Essex. I was overwhelmed by the level of organisation and level of commitment by Ella and her team of supporters Jane Dobson, Ray Ali, and Siobhan Burt First event Christmas meal for local residents saw the team cook...

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Nichola Hassall | Revenue Officer - Former Tenant Arrears | Housing & Community Investment Finance (Internal)

Nichola has once again gone above and beyond to help out on a really difficult and confusing case. She has no fear in taking on any challenge and is always so friendly and helpful. Every time I call her I feel confident that she can solve the issue, and her colleagues on her team also always say how...

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Sandra Walker | Floating Support Worker (Steps) | C&S South

Sandra could not have been more helpful - she sought information and filled in forms on our behalf, which I am sure was above and beyond her call of duty. We shall certainly miss her friendly and chatty visits.

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Residents and Team Members at Pathways | Team Members at Pathways | Care & Support (Internal)

Pathways started a Community Bookswap in partnership with Hastings Furniture Service. Staff & Residents worked together to turn an old stereo cabinet in to a book shelf that was weather proof, the shelf ended up as a beach hut shelf and placed in the front garden of Pathways. The residents &...

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Nichola Hassall | Revenue Officer - Former Tenant Arrears | Housing & Community Investment Finance (Internal)

This Nomination is LONG overdue. Nichola is quite honestly a pleasure to speak with on the phone. I think I speak on behalf of nearly everyone in Peabody Direct when I say this. No matter what the call or what patch it is Nicola will ALWAYS take the call and no call is ever an issue. She is helpful,...

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Elizabeth Cooknell | Specialist Support Worker - LTC | C&S South

"She was extremely helpful and friendly putting us completely at ease on the first and important meeting. She expained who and what steps to do and outlined the possible benefits we needed and could be entitled to. She also instigated and helped with filling in the various claim forms and gave ...

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Zuhra Boota | Collections Assistant | Finance - Collections

I'd like to commend one of your staff members named Zuhra Boota. Zuhra strategically assisted me in clearing my Housing Benefit Overpayment and Court Costs without sweat. She made amazing suggestions about how to pay my rent, plus arrears and the HB Overpayment at no extra cost to me by 'Doing the...

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Samantha Leopold-Cox | Specialist Project Worker | C&S London & South

I received this email from a staff member who works for LB Hackney's Resident Sustainment Team, one of our most important partners. It speaks for itself. Sam manages about 300 assessments a year! The RST refer high needs customers reported to them via LB Hackney Housing Managers. Sam is extremely sk...

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BSW | Operative | BSW - contractor

The gas engineer who attended today from BSW was so friendly, he made me feel at ease, told me what he was doing, completed the work quite quickly and was professional at all times.

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Gemma Curley | Customer Care Line Officer Repairs | Customer Services (Internal)

Gemma once again was so helpful. I always feel I can go and ask Gemma anything because she is so friendly, approachable and knowledgeable. She really helped me with a query today even though it is not her department anymore and she is not obliged to help - she always agrees to with a smile. She is s...

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Rebecca Worship | Customer Care Line Officer Repairs | Customer Services

Rebecca was so helpful and friendly, could not have asked for better service. She went above and beyond to help. Thank you.

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Bunmi Idowu | Community Safety Officer | Resident Services (Internal)

In September 2017 Bunmi took on a secondment as a Community Safety Officer and is still in the role, Bunmi's replacement as CST Administration Officer was Dawn Collins, formally of FM. Even though Bunmi was developing into her new CSO role and also managing a busy workload she still found the ti...

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Jackie | Scheduler | BSW - contractor (Internal)

I called BSW this evening on behalf of a resident and spoke with Jackie on the Out of Hours team. She was absolutely brilliant. She went the extra mile to help book in a job for a vulnerable resident. Usually the Out of Hours teams cannot help with regular day jobs, but Jackie managed to get on the ...

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Lorna Mills | Neigbourhood Services Officer | Resident Services

I received this from the Cats Protection League, an organisation that a member of my team, Lorna Mills, has been working with. The message in the email demonstrates the dedication and commitment shown by Lorna to the organisations she works with, her commitment to promoting opportunities for our re...

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Sandra Walker | Floating Support Worker (Steps) | C&S South

A charming, friendly professional young lady. She put me at my ease instantly. She gave me sound advice and made me feel more confident approaching old age.

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Leah Parker | Scheduler | Breyer - contractor (Internal)

Leah was absolutely brilliant today as per usual. A customer really needed help with a job she had booked in for next week, and she managed to go above and beyond to organise an operative from a different area to accommodate the customer's needs. She is always friendly and happy on the phone, and sh...

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Gideon Johns | Customer Services Officer | Resident Services (Internal)

Linsi Honey | Customer Services Officer | Resident Services (Internal)

Keithia Grant | Customer Services Officer | Resident Services (Internal)

I would like to nominate Keithia Grant, Linsi Honey and Gideon Johns who have consistently been kind, friendly and exceptionally helpful every time I needed to raise a repair . Working as a caretaker on Pembury Estate makes me proud and happy to work with such amazing people .

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Sarah Gayle | Incomes Officer | Finance (LC&C) (Internal)

I went through to Sarah Gayle on the Incomes Duty Line to ask about a universal credit enquiry. At first Sarah was as much unsure as me however she checked the universal credit portal for me and managed to get to the bottom of my enquiry in turn satisfying our customer. It's refreshing to speak to s...

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Daniel Nyame | Building Surveyor | Service Delivery

Daniel was instrumental in overseeing the repair works within the property. A lot of things went wrong until he took over the case. He was very professional, friendly and patient even when I was complaining. He was always contactable. I believe the works would not have been completed as professional...

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Jayne Brazier | Caseworker | C&S Essex

She has never made me feel like a nuisance. She has been a great help and seen and dealt with issues thoroughly. She is friendly and caring. She is friendly and caring. She has been a great help with my problems.

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Gideon Johns | Customer Services Officer | Resident Services

I would like to recommend Gideon Johns for a fully deserved WOW award. Each month 200 customer satisfaction surveys are completed by Voluntas. Our residents are asked for feedback on their experience, how can Peabody Direct improve its service and specifically about the support they received f...

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Abu Hasnath | Caseworker | C&S London

Abu is really down to earth person. Really helpful and friendly - he is great at helping with form-filling. He is fun and a great person to get to know.

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Cathrine Bryant | Vulnerability Co-Ordinator | Property Services

Cathy Byrant for exceptional professional friendly efficient service dealing with a vulnerable dementia patient.

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Thomas Hanberry | Environment Caretaker | Property Services

Tom has consistently been kind, friendly and exceptionally helpful since the very beginning. He always goes out of his way to help all of the residents, way beyond the call of duty, and does so with a smile on his face and a skip in his step. He is an asset to Peabody and Merchant's Walk would not ...

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Thomas Hanberry | Environment Caretaker | Property Services

I'd like to nominate Tom, who does an excellent job as caretaker, he's very friendly and goes out of his way to be helpful.

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Bella Belfon Rose | Reception Team Leader | Information and Technology (Internal)

I'd like to nominate Bella because on my first day at Peabody, she was the first person that I spoke to. She was so helpful and friendly and a true ambassador for Peabody. This made me feel so welcome and put me at ease. Thank you Bella.

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Thomas Hanberry | Environment Caretaker | Property Services

Friendly, reliable and attention to detail in keeping living environment clean and welcoming

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Thomas Hanberry | Environment Caretaker | Property Services

Tom is always friendly and happy to help however he can. Residents are unanimous in their praise of him and he has done more to establish the new community at Merchants Walk than any other individual.

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Polyteck Team | Polyteck - Contractor

Polyteck electricians attended recently to the block and carried out repairs in the communal areas. Mrs Sollitt wants to let their seniors know that opearatives were extremely polite, friendly and cleaned up really well after themselves. She wants for them to be acknowledged for this and to let them...

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Thomas Hanberry | Environment Caretaker | Property Services

Tom does a fantastic job at Merchant's Walk. Firstly he's super diligent in the practical aspects of his job as Caretaker, keeping the estate in trim condition. More importantly he's such a friendly guy to have around the estate, always has time for a chat. He keeps me in the loop on all the happe...

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Thomas Hanberry | Environment Caretaker | Property Services

Having lived at Merchants Walk for the last 5 years Tom has consistently gone above and beyond to help residents settle in a resolve issue with regard to people's flats, the grounds and parking. He is always a friendly face to see in the morning and ill always says hello and happy to help. He instil...

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Thomas Hanberry | Environment Caretaker | Property Services

Tom is friendly and personable. He's helped let in tradesmen and designers when I'm not in, I trust him with my keys. I feel safe when he's on duty.

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Thomas Hanberry | Environment Caretaker | Property Services

Always helpful, friendly and nothing is too much bother. Great guy to have on the development.

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Nadia Dixon | Collections Manager | Collections (Internal)

We missed the deadline to submit annual direct debit changes by upload file for Peabody Leaseholders. This meant 2340 manual amendments at 10 clicks each to amend. Nadia offered to help because the task was 21 man hours and meant other key tasks had to be left, and if help could be offered, Rents an...

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