Recent nominations
  • Recent Nominations

Recent nominations



Glenn Adam | Clear the Way - Project Officer | Resident Services - South

Bernard Boland | Bank Gardener | Resident Services - South

Anthony Fitzpatrick | Bank Gardener | Resident Services - South

The clear the way team certainly cleared the way, pardon the pun!! They did a fantastic job and I am hoping that they can return to replace the broken fence, Glenn said he could do it quicker than the contractors. I also would like to nominate Glen Adam and his team for a Wow award as they we...

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Sandra Walker | Floating Support Worker (Steps) | C&S South

I feel that Sandra was understanding and her support was excellent. 10/10.

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Kate Pamplin | Floating Support Worker (Steps) | C&S South

Of the excellent Support Kate was able to bring to me. I am so great full and appreciative of her input towards enabling me to be as safe as independent in my own home. Thank you so much. Up until recently I have enjoyed good health for 93 years old man. SO it has been my real needs on a day to day...

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Craig Huey | Floating Support Worker (Steps) | C&S South

He listen to what you say .Excellent

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Halimah Hassan | Maintenance Administrator | Property Services

Halimah has been very excellent in her support and professional in handling my complaint following compensation approved, as part of the expenses I incurred towards sorting out the problem when I moved into the flat. She was calm, articulate, reassuring and went beyond my expectation to get it resol...

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Charlene Jervis | Incomes Officer | Finance (LC&C)

I am writing with the greatest of pleasure to advise you of the excellent customer care skills of Charlene Jervis. When I telephoned this morning, I was rather annoyed at a ridiculous letter which I had been sent stating that I owed rent arrears. Charlene was so calm and understanding. She list...

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Carol Evans | Administrator | Subsidiaries - Old Oak & Charlton

Very polite, helpful and cannot put into words with how excellent her customer service was. Carol made me feel like the case had been dealt with individually rather generic robot customer service. Thank you Carol

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Vinci Contractor | Vinci Contractor | Vinci Contractor

This is the first time we've had major improvements done on the property since we've been here in 2006. They have done an excellent job trustworthy and communication great. I would recommend the Vinci team.

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Vanessa Edwards | Cook | C&S London & South

Vanessa is an unsung hero who embodies caring and going the extra mile frequently with her elderly tenants. Vanessa recently on behalf of one of an elderly tenants who was very stressed about an unreasonable parking fine, did an appeal for the tenant. The tenant had a parking notice from Dart Charge...

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Lisa Carter | Project Officer (Quality Homes) | Property Services (Internal)

Lisa has recently provided excellent team working by ensuring 5 team members Professional subscription was paid by the 28th Feb. Lisa phoned finance daily to ensure the payment was received and advised team members that she would get this resolved with the CIOB. Late payment was causing all team mem...

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Aaron Price | Lettings Negotiator | Market Rent Strategy

I had the pleasure of corresponding with Aaron when moving into Valetta House Queenstown Road in the Autumn. He was friendly, approachable and always willing to go above and beyond. He was excellent at responding quickly to emails and was happy to answer any questions I had throughout the process. A...

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Robert Gerrard | HANDY PERSON | C&S London (Internal)

For the last 4 months or so, Bob has been exceptional in working with contactors to ensure a frail and elderly tenant boiler system is repaired to have hot water and heating in her property.Bob role is primarily to complete scheme communal and tenant property minor repairs under their tenancy agreem...

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Soner Ulugun | Resident Sales Coordinator | Marketing & Sales (Internal)

I would like to nominate Soner for a WOW Award in respect of the fantastic collaborative work he undertakes on a daily basis. Soner joined the team in May and has since gone onto form great relationships with internal departments and our external stakeholders, which has contributed to him exceedin...

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Joe Hicks - Contractor | Roofer | MCP Roofer

May I take this opportunity to say, thank you so much, Mr. Joe Hicks, Roofing Engineer of MCP. This gentleman dealt very professionally with my roofing repair issue. I found Mr. Hicks to be very patient, polite and extremely professional as he worked through all the issues with respect to my concer...

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Lisa Thomas-Pam | Floating Support Worker (Steps) | C&S South

Excellent help and service, compassionate excellence.

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Maureen Crate | Outreach Support Worker | C&S Essex

I have been asked to nominate Maureen Crate after receiving a phone call from a lady called Margaret. Margaret wanted it to be known how pleased she was with the assistance she received at our Drop in service at Castle Point Council in Benfleet Essex. Margaret stated she was in turmoil when her ...

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Ella Rayment | Community Programme Coordinator | Community Regeneration

This was my first year supporting events at King Edwards Community Centre Laindon Essex. I was overwhelmed by the level of organisation and level of commitment by Ella and her team of supporters Jane Dobson, Ray Ali, and Siobhan Burt First event Christmas meal for local residents saw the team cook...

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Asim Bashir | Information and Technology (Internal)

Asim always provides excellent customer service. I've often (never intentionally!) interrupt him whilst he is busy dealing with something else. And he always stops to help without any hesitation and offers a quick solution with a smile. In early November, I was dealing with a critical piece of work ...

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Andrew Forbes | Commercial and Marketing Manager | Business Support (C&S) (Internal)

Andy has worked tremendously hard on multiple care and support tenders whilst the directorate is going through restructure. He has been tireless and relentlessly positive in his approach, engaging with managers and services to create impactful, high quality tenders to both retain existing business a...

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Customer Care Line Team | Customer Care Line

May I take this opportunity to say, thank you so much, for your Peabody Customer Services Personnel, who dealt very professionally with all my telephone inquiries concerning my Housing enquires. I find them to be very patient, polite and extremely professional as they work through all the issues wit...

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Glenn Adam | Clear the Way - Project Officer | Resident Services - South

Clear the Way Team | London General Needs

May I take this opportunity to say, A Big Thank you to Mr Glen, plus his team for their kind services, I found Mr Glen to be very patient, kind and extremely professional as he worked through all the issues, with respect to 42 Oakdale Road's gardening issues. I found Mr Glen and his team to b...

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Steven Sparks | Incomes Officer | Finance (LC&C)

Excellent Communication. Fantastic attention to detail.Going above and beyond to help others.

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James Kirkham | Money Advisor | Finance (LC&C)

Fantastic attention to detail. Going above and beyond to help. Excellent communication.

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Michael Adele | Senior Resident Sales Executive | Sales & Marketing

I would like to nominate Michael Adele for his excellent customer care skills and a highly competent Peabody member of staff . I would like to say that with our day to day dealings with him on our right to buy application, in our opinion Michael demonstrates all 5 of Peabody's values! Michael too...

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Christian Gonzalez | Incomes Officer | Finance - Landlord, Care & Comm (LC&C)

Excellent

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Anne Harris | Financial Inclusion Officer | Finance LC&C (Internal)

Anne has been working really hard to provide excellent customer service in the wake of increased demand from Universal Credit rolling out in the areas she works in. Concerned that she might be missing the needs of older residents, she volunteered to take part in Winter Warmers so that she could c...

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Chanelle Gentry | Incomes Officer | Finance (LC&C)

I would like to nominate Chanelle for excellent customer care, efficiency and always keeping in contact. I believe she is a credit to your team.

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Darren King | Environment Caretaker | Property Services

"I want to thank Daren not only for the excellent service he provides in keeping Bayliss house and George Peabody estate clean but his care for the residents as well. I am a disable person who has mobility issues and on Monday when I was getting back from the shop Daren kindly proposed to help ...

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Marjorie Mbulo | Neighbourhood Manager | Resident Services - East

"I am writing to inform you about the excellent service I have received from Marjorie Mbulo. I have known Marjorie as my previous Neighbourhood Manger and even then her service was above and beyond the call of duty whenever I called upon her for assistance. Marjorie recently made a referral for...

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Marjorie Mbulo | Neighbourhood Manager | Resident Services - East

Marjorie is very caring and very supportive with her Team east Team 1. Recently I received an email from a resident see below that was very satisfied with the service she received and immediate response she received from Neighbourhood Manager, Marjorie Mbulo. To note Marjorie was also covering this ...

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Peabody Direct | Various | Peabody Direct (Internal)

Peabody Direct are an excellent team and witnessing what they deal with on a daily basis, first hand was an eye-opener. On 12th September 2018, Peabody Direct had to re-locate from Westminster Bridge Road to Albion House whilst an IT issue was resolved via a third party. The attitude of the staff...

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Tracey Clapham | Caretaker Supervisor | Property Services (Internal)

Tracey has on multiple occasions gone above and beyond her duties to provide an excellent services for our residents. When issues develop as they will, Tracey moves on it absolutely quickly and prioritises vulnerable tenants every time. For me I could not do my job properly without the assistance sh...

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Kerry Smith | Customer Care Line Officer | Customer Services

Karen Cronin | Customer Care Line Officer | Customer Services

May I take this opportunity to say, thank you so much, for your Customer Services Personnel ladies, Kerry Smith and Karen Cronin, who dealt very professionally with all my telephone inquiries concerning my gas repair issues. I find them to be very patient, polite and extremely professional as they w...

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Michael Finlay | Litigation Executive | General Counsel & Group Secretary (Internal)

Michael Finlay deserves a WOW award for the excellent service he provides to customers and to the business. He has always made himself available to handle any queries the surveying team have and genuinely wants to ensure the Surveying team have a good understanding of each case. He regularly goes ab...

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David Grimwade | Desktop Support Analyst (Mobile) | Information and Technology (Internal)

Bradley Barnes | Information and Technology (Internal)

Really grateful to Bradley and David for such a swift response and resolution to our issue. Having found that the SIM in our department mobile no longer worked, I contacted Bradley to arrange a new SIM as we needed to send a text to a resident on behalf of the Neighbourhood Manager. Bradley respond...

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Ricardo Bushell-Auguste | Customer Services Officer | Resident Services (Internal)

Ricardo is an absolute star and a credit to Peabody - he goes out of his way to ensure excellent customer service for our residents, including liaising with contractors to advocate on behalf of residents to ensure their repairs are carried out quickly and efficiently to the standard we would all exp...

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Peabody Direct | Various | Peabody Direct (Internal)

Sitting next to Peabody Direct I overhear their conversations with residents on a daily basis. Their continuous dedication towards delivering excellent customer service is exceptional, they remain professional, and display a strong commitment to resolving the residents queries directly rather than m...

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Kerry Smith | Customer Care Line Officer | Customer Services

Victoria Neville | Customer Care Line Officer | Customer Services

Tenant called to say thank you to everybody in the CCL especially Kerry Smith and Victoria Neville. Tenant advised that they were really understanding, patient and helped keep her up to date. Tenant also felt reassured by the help she received to get her communal door lock fixed and wanted to know h...

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Olanrewaju Ogundeko | Floating Support Officer | C&S Essex

She spent so long and put so much effort into making sure she did the best possible for my client, with good results. Excellent service.

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Simon Jones | Service Delivery Building Surveyor | Service Delivery

For the first time in years I have been fully satisfied and happy with the work that has been carried out in my flat. The workmen who have been sent this time round clearly know how to do their job and were excellent. Certainly praise is due to these guys.

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