Recent nominations
  • Recent Nominations

Recent nominations



Neighbourhood Services South Team | Neighbourhood Services South Team (Internal)

Neighbourhood Services South Team | Neighbourhood Services South Team (Internal)

My colleagues deserve recognition for the amazing work last week when 2 of the blocks on the estate I manage lost power over the weekend. Tenants needed to be decanted and we had to prioritise vulnerable residents and make sure they had suitable accommodation to go to. Repairs were raised and the ...

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Vanessa Edwards | Cook | C&S London & South

Vanessa is an unsung hero who embodies caring and going the extra mile frequently with her elderly tenants. Vanessa recently on behalf of one of an elderly tenants who was very stressed about an unreasonable parking fine, did an appeal for the tenant. The tenant had a parking notice from Dart Charge...

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Vincent Cooper | Senior Technical Services Manager | Service Delivery (Internal)

When I or other colleagues in the London Older People Services escalate a tenant repair problem to Vince , he always responds within 24 hours. For example, a frail and elderly tenant in a sheltered scheme had no hot water or heating for a number of weeks due to a boiler breakdown. The contractor on ...

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Robert Gerrard | HANDY PERSON | C&S London (Internal)

For the last 4 months or so, Bob has been exceptional in working with contactors to ensure a frail and elderly tenant boiler system is repaired to have hot water and heating in her property.Bob role is primarily to complete scheme communal and tenant property minor repairs under their tenancy agreem...

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Sharon Swan | Housing Support Worker | Care & Support

Sharon has been working with Mike Russo from Arun District Council and he had this to say about Sharon. Because of Sharons hard work I would like to nominate her for a Wow award - 'Sharon Swan has been working with one of my elderly clients in Bognor Regis who was in the process of losing his h...

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Amanda White | Support Worker | C&S South

I am putting Amanda forward for a Wow award as she has been working closely with Mike Russo from Arun District council and he had this to say in an email he sent to me. I just wanted to email you to highlight the amazing work a couple of your staff have done for me recently. Amanda White has ...

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Laura Kemsley | Gateway Coordinator | C&S Essex

I have known Laura for many years working for social service and now as an advocate. Laura ensures that adults have the opportunity to have their support at home if they have their elderly parents or a physical disability. I strongly believe that under her leadship her team of workers feel supported...

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Anne Harris | Financial Inclusion Officer | Finance LC&C (Internal)

Anne has been working really hard to provide excellent customer service in the wake of increased demand from Universal Credit rolling out in the areas she works in. Concerned that she might be missing the needs of older residents, she volunteered to take part in Winter Warmers so that she could c...

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Sandra Walker | Floating Support Worker (Steps) | C&S South

"From the very first day I met Sandra I was impressed by her kindness and knowledge of how she could help me. I sincerely do not know how I would have coped without her support and the help she gave me. She is a very special lady. I had no idea how I could ever get the help I needed, which has ...

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Elizabeth Cooknell | Specialist Support Worker - LTC | C&S South

Liz has been so helpful to my husband and myself. She has offered a lot of information, addresses of clubs for the elderly (we are 83 and 79 yearls old) etc.. We moved from Surrey last year - we left our family behind and felt quite isolated. Hopefully we will now be able to meet some new people. ...

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Steven Mercer | Team Manager | Property Services (Internal)

Steve stepped in to assist at very short notice when two vulnerable elderly residents needed assistance. The residents had been admitted to hospital but were medically fit for discharge however unable to return to their properties as their keysafe had been vandalised. Steve went out of his way to as...

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Sundip Vadher | Caretaking Services Manager East | Property Services (Internal)

Sunny stepped in to support an elderly, vulnerable resident who had no gas supply and no telephone, he arranged for an emergency gas engineer to attend to the resident the same day; despite the contactors trying to postpone he advocated for them to attend as soon as possible, due to the residents ag...

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Samantha Leopold-Cox | Specialist Project Worker | C&S London & South

I received this email from a staff member who works for LB Hackney's Resident Sustainment Team, one of our most important partners. It speaks for itself. Sam manages about 300 assessments a year! The RST refer high needs customers reported to them via LB Hackney Housing Managers. Sam is extremely sk...

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Samba Coulibaly | Environment Caretaker | Property Services (Internal)

I would like to nominate Samba for his hard work, dedication and providing good level of service to our customers. The standard of cleaning on the estate has improved a lot and the residents are very satisfied with his work. Samba is very caring and never tired of assisting the residents, most espec...

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Tracey Clapham | Caretaker Supervisor | Property Services (Internal)

I was at our Islington Estate with Tracey when one of our elderly and vulnerable tenants came over to the workshop she was near to tears. She informed us that she had water dripping off the light fitting in her bedroom. Tracey and I went back with the resident we went into her flat to find water dri...

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Lisa Fisher | Facilities Assistant | PCF Community Programmes (Internal)

Lisa was on duty at the Paradox Centre on a Saturday night and as her shift was coming to an end and she about to lock up, an elderly woman came into the centre. She stated that she was homeless and if she could she use the bathroom. Seeing the woman was elderly and visibly upset, Lisa was instantl...

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Joanne Rogers | Receptionist | Information and Technology (Internal)

Janet Stent | Receptionist | Information and Technology (Internal)

An elderly resident arrived at WBR reception very confused, disorientated and unable to communicate coherently. She was clearly very vulnerable and had a large sum of money on her. Joanne and Janet looked after her, gave her tea and kept her safe while they contacted the CSST manager and prevented h...

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Cheryl Ayoola | Community Safety Officer | Resident Services (Internal)

David Obote | Warden | Resident Services (Internal)

Ihab Elhabak | Warden | Resident Services (Internal)

**Cheryl Ayoola - nominated by Vanessa Greenstreet** A vulnerable elderly resident had his flat taken over by a drug user who attempted to financially exploit our resident. Police alerted Peabody and Cheryl took swift pro-active action to meet with the resident, assess the risk to him from the pe...

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Scott Lloyd | Outreach Support Worker | C&S Essex (Internal)

I have the pleasure of being Scott's Manager. Today I received a lovely email from a Housing Options Officer at Castle Point Council in Essex regarding a case he has been working on. I feel Scott deserves some recognition for his excellent customer service. Previous to this case, Scott has just had ...

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Mobo Olayeni | Relief Care and Support Worker - London | Relief (Internal)

Mobo has provided activities for frail and elderly tenants for the last 18 months in a 55 plus service in a Hackney housing with care scheme for the local Afro- Caribbean and African community. She has provided both day to day activities such as bingo, coffee mornings,sit down exercises. She has lia...

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James Parrott | Customer Care Line Officer Repairs | Customer Services

James noticed that there was an elderly lady's rent account with almost £10,000 in credit. The lady is 95 years old and did not know that she had this much credit. James contacted her Incomes Officer who has now arranged contact with the lady to discuss the credit. This is great customer servi...

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Ricky Hepburn | Operative | MCP - contractor (Internal)

I would like to nominate Ricky Hepburn and his team from MCP for the exceptional job they completed for the residents of New College Mews. This was a very difficult situation where 4 residents had experienced a leak into their properties. This had happened on a number of occasions over a number of y...

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Simon Jones | Service Delivery Building Surveyor | Service Delivery (Internal)

I would like to nominate Simon Jones for the exceptional job he completed for the residents of New College Mews. This was a very difficult situation where 4 residents had experienced a leak into their properties. This had happened on a number of occasions over a number of years but this was, by far,...

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Cornell Emes | Environment Caretaker | Property Services (Internal)

Cornell Emes is an excellent caretaker. He always willing to help his fellow teammates and residents. I have seen Cornell Emes helping residents in many occasions but on the 26 March 2018, his kindness and professional approach towards an elderly tenant simply left me speechless: A tenant in Pegw...

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Peter Mitchell | Neighbourhood Manager | Resident Services

Peter is a very caring Neighbourhood Manager, particularly in visiting elderly residents. Peter is always prepared to go that extra mile to help residents who come under his area of responsibility who are unable to get out easily. He takes an active part in attending Tenants' Association meetings a...

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Jayne Langran | Support Worker | C&S South

During the recent bad weather Jayne made the 16mile round journey every day to check on the residents at Snowdown Court Aylesham, CT3 3ED. We are mainly elderly and some of us have mobility issues. She checked with every one of us everyday to make sure our heating was working correctly and that we d...

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Vanessa Greenstreet | Older People's Support Worker | Resident Services (Internal)

On 22 February 2018 myself and Vanessa were on our way to the station after visiting a vulnerable elderly resident in Shepherds Bush. While walking down the busy Uxbridge Road we heard a loud scream. We both turned round and saw that two ladies had been knocked over by a motorcycle. Vanessa ran in...

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Shaheena Ullah | Lettings & Neighbourhood Support Officer | Resident Services (Internal)

We had a problematic elderly resident that would come into the office on almost a daily basis regarding problems with her boiler. Her boiler did manage to get fixed, however after sending two contractors to set her timer to how it had been previously, for some reason they could not do this. Before X...

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Carol Fregiste | Community Safety Officer | Resident Services (Internal)

I would like to nominate Carol in 2 categories. For her collaborative working and for caring in how we treat people we work with. Carol and I, as well as other colleagues, have been working on a very complex hoarding case for over a year and there is still work to do! Carol has led from the front,...

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Pawel Lipski | Environment Caretaker | Property Services (Internal)

Pawel Lipski is always willing to assist when you need more work to be done across the estate. There was an emergency to fix a leakage in the pump room on the 6 December 2017 in Dimchurch House. He volunteered to see to the problem and managed to fix the leak till the engineer arrived. Without ...

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Bella Belfon Rose | Reception Team Leader | Information and Technology

At very short notice, I came to the Albion House office following concerns about my elderly grandmother's heating. Bella was very calm and professional in her approach and assured me that the on-going matter would be resolved. She then went onto speak with one of the advisors to move the matter forw...

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Ben Veal | Support Worker | C&S South (Internal)

Ben was at work in our mental health scheme when an elderly lady fell outside and caused herself some facial injuries. It was cold and raining - Ben assisted her in the road and called an ambulance. He covered her with blankets and kept reassuring her for over an hour (he gave her his coat) and sat...

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Karen Muller | Team Leader (Steps) | C&S South (Internal)

Karen is a very supportive and knowledgeable team leader, who often goes over and above. She recently worked hard to assist an elderly client who found herself in a very desperate situation, living in a house without heating and hot water in December. She worked tirelessly alongside support workers ...

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Sandra Walker | Floating Support Worker (Steps) | C&S South

Sandra was so helpful and patient, and went out of her way to make sure we were given extra benefits that we was entitled to but not aware of. She gave us advise and explained everything regarding the benefit and made sure we understood. Her visits were always on time, she had a pleasant manner and ...

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Hayley Colman | Customer Relationship Manager | Property Services (Internal)

Hayley is always helpful when I have discussed situations with her where residents need assistance with issues in their homes. She is friendly, approachable and does all she can to try and resolve problems. Hayley has the human touch and is kind and caring whenever she speaks with me and the residen...

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Mobo Olayeni | Relief Care and Support Worker - London | Relief

- She is very caring, likes to see the elderly people comfortable and relaxed. The activities she does engages all of us and gives us the opportunity to take part plus the refreshments and she exercises patience and tolerance as well - both with residents and staff as I have observed. (EA) - She ...

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Corrinne Askaroff | Specialist Support Worker - Dementia | C&S South

- Without her friendly knowledgeable input, we would not have achieved the results we got. Always available and willing and good humoured. A credit to your organisation. A.H. - A lovely lady on the ball. Explained in ways I could understand, replied to me email getting right people to chase thing...

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Shaheena Ullah | Lettings & Neighbourhood Support Officer | Resident Services (Internal)

I manage Shipton House which is an elderly specific building, including one elderly Bengali speaking couple (no English) who needed assistance with completing a Welfare Benefits Advice form. Shaheena was able to speak to the lady concerned by phone and deal with her queries in a respectful and ca...

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Sandra Walker | Floating Support Worker (Steps) | C&S South

Sandra Walker was my Support Worker from STEPS, Hastings, East Sussex. She was extremely helpful to me, enabling me cope much better with my ill health and disability, impaired vision, as well as helping me apply for Attendance Allowance and Pension Guarantee Credit. This will make an enormous diffe...

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Dominic Kinsella | AJS Ltd - Contractor

This gentleman took all the time that was needed to carry out all necessary works. He checked all my time alarms and was extremely polite and thoughtful. I'm an elderly woman, so I found it extremely helpful that he checked my ceiling fans upstairs and gave them a good clean. I am very pleased with ...

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