Recent nominations
  • Recent Nominations

Recent nominations



Cathy Bryant | Coordinator | Service Delivery

My three children and I have been Peabody residents for nearly five years and were placed in our current home on medical grounds due to my oldest son, Sidney, being severely disabled both mentally and physically. He has a chromosome deficiency and unfortunately is the only known carrier of this con...

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Robert Gerrard | HANDY PERSON | C&S London (Internal)

For the last 4 months or so, Bob has been exceptional in working with contactors to ensure a frail and elderly tenant boiler system is repaired to have hot water and heating in her property.Bob role is primarily to complete scheme communal and tenant property minor repairs under their tenancy agreem...

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Avril Benjamin | Evening Supervisor | Agency & Older People's Services (Internal)

Avril was on her duty last Tuesday around 19:30 hours, when the residents lift broke down. There was no lifts to take one of the residents at Darwin Court back to her room, so Avril called the emergency services-,999 to assist the residents back to her room, but because the ambulance was attending t...

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Anthony Ayling | Building Surveyor | Property Services

Firstly I would like you to know that Tony is a real valuable asset to Peabody , his demonstrated empathy, passion and has a can do attitude which I believe under pins the core business values of Peabody organisation. However, my initial experience with Peabody was challenging. I was meant to move i...

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Alan Gunn | Team Leader | C&S London (Internal)

Alan Gunn deserves to be recognised for his outstanding work. His passion, persistent support and dedication to work with a customer who has complex needs and mental health problems has been second to none. The customer in question has trust issues and suffers from anxiety/panic attacks which impact...

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Asim Bashir | Information and Technology (Internal)

Asim always provides excellent customer service. I've often (never intentionally!) interrupt him whilst he is busy dealing with something else. And he always stops to help without any hesitation and offers a quick solution with a smile. In early November, I was dealing with a critical piece of work ...

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Tafari Johnson | Support Worker | C&S London

I have been a client of Family Mosaic / Peabody for nearly 5 years and, during that time, have received such wonderful support from all of my support workers. For coming up to 3 years now, Tafari Johnson has been filling that role, and I wanted to write and tell you about how extra wonderful he has...

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Julia Syrad | Homeownership Relationship Manager | Resident Services (Internal)

Julia is one of the most supportive, proactive and knowledgeable colleagues I have worked with in nearly 10 years here. When I started a new role, Julia went above and beyond not only supporting me but the rest of the organisation whilst I found my feet. She still continues to mentor me and provide ...

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Michael Adele | Senior Resident Sales Executive | Sales & Marketing

I would like to nominate Michael Adele for his excellent customer care skills and a highly competent Peabody member of staff . I would like to say that with our day to day dealings with him on our right to buy application, in our opinion Michael demonstrates all 5 of Peabody's values! Michael too...

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Nichola Hassall | Revenue Officer - Former Tenant Arrears | Housing & Community Investment Finance (Internal)

This Nomination is LONG overdue. Nichola is quite honestly a pleasure to speak with on the phone. I think I speak on behalf of nearly everyone in Peabody Direct when I say this. No matter what the call or what patch it is Nicola will ALWAYS take the call and no call is ever an issue. She is helpful,...

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Julie Jenkinson | PA to Head of Care South | C&S Essex (Internal)

Julie has been amazing in her pursuit to improve the lives of our customers. In the last few months she has worked tirelessly to get volunteers to decorate a number of customers homes and to get another customers garden done for her. It sounds small but I know the huge amount of time and organisatio...

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Daniel Mowberry | Wates - Contractor | Wates - Contractor

Daniel Mowberry attended my flat on the 14 September to help his team member with a bath removal and to fix a cupboard door, Daniel customer service was Amazing!!! He explained very clearly what he was going to do as he needed to come back to fix the rest of the bath panel and tile the wall. Peabody...

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Marjorie Mbulo | Neighbourhood Manager | Resident Services - East

Marjorie is very caring and very supportive with her Team east Team 1. Recently I received an email from a resident see below that was very satisfied with the service she received and immediate response she received from Neighbourhood Manager, Marjorie Mbulo. To note Marjorie was also covering this ...

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Deji Sangobowale | Neighbourhood Manager | Neighbourhoods

Over the years it has been very clear and effective communicating with Deji. He even came to visit at one point to personally see that I was safe after an incident. He is perfect for the customer service part of his job because he is there, present, communicates clearly and responsibly .I have not k...

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Michelle King | Neighbourhood Manager | Resident Services - West (Internal)

Joanne Hall | Senior Neighbourhood Manager | Resident Services East (Internal)

Following a serious incident in which a car had driven through one of our Essex Community Centres, Essex Neighbourhood Managers Joanne Hall and Michelle King were amongst some of the 1st responders, managing communications to a number of angry//upset/frightened residents & homeowners. Joanne ...

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Simon Jones | Service Delivery Building Surveyor | Service Delivery

For the first time in years I have been fully satisfied and happy with the work that has been carried out in my flat. The workmen who have been sent this time round clearly know how to do their job and were excellent. Certainly praise is due to these guys.

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Thandice Bowen | Incomes Officer | Finance (LC&C)

Thandice Bowen (as my income officer with Peabody), helped me after I ran into serious problems concerning my rent arrears. As a result, my family and I found ourselves being threatened with homelessness, which contributed towards my becoming extremely ill and nearly losing my life. Despite the pres...

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Angela Preston | Outreach Support Worker | C&S Essex (Internal)

Debbie Tween | Outreach Support Worker | C&S Essex (Internal)

Rachel Aldridge | Neighbourhood Manager | Resident Services - West (Internal)

Angela & Debbie have been supporting one of our tenants in Temporary Accommodation since February when he moved in. There were issues with him being refused benefits for his housing costs. Angela & Debbie worked tirelessly to assist this very vulnerable man. They spoke to myself and Rachel a...

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Deborah Bolam | Trailblazer Mentor | C&S Essex (Internal)

Deborah has worked with a customer who is notoriously hard to engage with or gain trust. Deb never gave up with EM, she worked so hard to forge a trusting relationship and open doors where all others could not. EM has been in the system since a child in care and now, in her 30's, still required help...

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Martyn Mace | Drain Technician Supervisor | Environmental Services (Internal)

Russell Flook | Drain Technician Trainee | Environmental Services (Internal)

Martyn and Russell recently attended to remove a large difficult to reach buddleia plant which was causing damage to a wall on our Duchy Street estate (Southwark). They did this to assist the maintenance team even though it falls outside of their normal roles working on drainage issues in Thamesmead...

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Joanne Rogers | Receptionist | Information and Technology (Internal)

Janet Stent | Receptionist | Information and Technology (Internal)

An elderly resident arrived at WBR reception very confused, disorientated and unable to communicate coherently. She was clearly very vulnerable and had a large sum of money on her. Joanne and Janet looked after her, gave her tea and kept her safe while they contacted the CSST manager and prevented h...

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Thomas Hanberry | Environment Caretaker | Property Services

Tom always goes the extra mile for the residents of Merchants Walk. He clearly puts effort and care into any job he does and always goes above and beyond his duties for residents.

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Thomas Hanberry | Environment Caretaker | Property Services

I'm a resident in Grenfell Court, Merchants Walk and I see Tom nearly everyday. He's always got a smile on his face and without a doubt wishes me a good morning. If me or my partner ever need anything, he always offers a helping hand - I I actually couldn't imagine this development without him!

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Sarah Tamlyn | Team Manager | Customer Services (Internal)

There was a nomination made for CCL management team recently by Sarah following on from the office closure for a snow day and the collaborative working that was done. Sarah left herself off of this nomination and she deserves this recognition. She also logged on to work using her personal device and...

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Linsi Honey | Customer Services Officer | Resident Services (Internal)

On Thursday 8 March I heard Linsi taking a call with a resident who was clearly very upset. The resident was having a hard time coping with a lot of things that were happening to her. Linsi stayed on the phone with this lady for over 30 minutes and listened to her. She offered exceptional empathy, p...

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Vanessa Greenstreet | Older People's Support Worker | Resident Services (Internal)

On 22 February 2018 myself and Vanessa were on our way to the station after visiting a vulnerable elderly resident in Shepherds Bush. While walking down the busy Uxbridge Road we heard a loud scream. We both turned round and saw that two ladies had been knocked over by a motorcycle. Vanessa ran in...

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Samantha Sullivan | Trailblazer Mentor | C&S Essex

Before my life got torn apart and I feel to pieces, I was a strong, independent person. "Old school" in fact - get on and deal with it, etc. But the last two years literally knocked the soul from me and I found myself totally alone, feeling extremely vulnerable and unable to deal with anyt...

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Kate Roberts | Research & Public Policy Officer | Strategy, Communications & Safety (Internal)

Kate has provided Housing Management with an immense level of support when implementing the new Anti-Social Behaviour Policy and process. It has been completely transformed and has had a positive effect on the way we deal with ASB (for both residents and staff). Kate has an amazing amount of know...

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Vasundhara Kulkarni | PCF Community Programmes (Internal)

Tina Clark | PCF Community Programmes (Internal)

I wanted to nominate the Reception Team at Pembury Community but in particular Tina Clark and Vasu Kulkarni. We hold the new sew starters Corporate Induction day at the Pembury Leisure Centre every 6 weeks, and first impressions are so important it is essential that our new starters get a really ...

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Grace Pickering | Floating Support Worker (Steps) | C&S London & South (Internal)

Grace organised an office lunch get together at Ocean House to raise funds for the MS Society. This was because she has personal experience of this charity, and had also met one of our customers with MS when out on a visit with our Adaptations Surveyor. We had a raffle, Guess the Name of the Dolly c...

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Claire Rawlinson | Customer Care Line Repairs Officer | Customer Care Line (Internal)

I called Claire as one of my customers has had an emergency repair and was let down by a contractor, I called CCL and spoke to Claire who was exceptional and went above and beyond and spent nearly 30 mins with me on the phone trying her best to resolve the issue, she kept me informed at the time and...

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Andrew Goodman | Empty Homes Manager | Service Delivery (Internal)

Andrew stepped up at very short notice (hours) to support a key Northgate project workshop by providing a walk through of the Northgate voids process. His knowledge, insight and ability to appreciate all the perspectives in the room ensured that his colleagues who currently work with QL were able to...

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David Byrne | L&D Corporate Training Consultant | Human Resources (Internal)

I would like to nominate Dave Byrne for a Wonderful WOW Award. To provide some background context; we had an established project group to deliver the new interim performance review (PR) process for the newly combined Peabody. This entailed the initial design concepts right through to implementa...

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Karen Cronin | Customer Care Line Officer | Customer Services

I found Karen, to be naturally sensitive and responsive to observations of mine to be noted regarding work to be carried out on the stairway. She is clearly professional and caring for the needs of the tenant. As a bonus she also has a wonderful sense of humour.

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Paul Goodwill | Building Services Officer | Subsidiaries - Old Oak & Charlton

I would like to nominate Paul Goodwill for the WOW! award as I extend profound gratitude and appreciation for the holistic manner in which he rendered his services to me and my family. I was anxious and to some degree very much afraid of what to expect, transitioning into a new home with my chil...

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Lukasz Francuz | Service Desk Analyst | Information and Technology (Internal)

This may not the seem the biggest reason to go WOW but Lukasz's help recently helped me securing information needed for a large external grant we are applying for that will change the lives of young families we work with. Our grant funders needed some network queries answered if we are to secure fun...

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Alba Varela | Support Worker | C&S London (Internal)

Alba is a dedicated and hardworking team player who is committed to supporting our customers to achieve their full potential and safeguard the vulnerable adults that we work with. Alba works with adults with learning disabilities in Southwark and Lambeth, I would like to nominate her for her work wi...

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Amy Weaving | Housing Support Worker | C&S South (Internal)

Atterbell Maplanka | Housing Support Worker | C&S South (Internal)

Trevor Mteto | Housing Support Worker | C&S South (Internal)

Una Mccaffery | Housing Support Worker | C&S South (Internal)

Benjamin Glavin | Housing Support Worker | C&S South (Internal)

Ben Glavin, Amy Weaving, Una McCaffery, Atterbell Maplanka, Trevor Mteto - Pathways Team is a fairly new team, we have just undergone a Service Review with our funders and the service was rated as excellent. The full report gives examples of excellence in practice and it picks up that customers are ...

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Andrea Braganca | Caseworker | C&S London (Internal)

Feseha Alemayehu | Caseworker | C&S London (Internal)

Abu Hasnath | Caseworker | C&S London (Internal)

Hazera Begum | Specialist Project Worker | C&S London & South (Internal)

Most of our team speak another language however,we would particularly like to thank Caseworkers Andrea Braganca,Feseha Alemayehu, Hazera Begum & Abu Hasnath for their interpretation and translation work with several vulnerable customers over the past year (M.D, L.M.V, Y.T, A.S, A.M , S.A,G.B,L.B...

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Ben Russell | Neighbourhood Manager | Housing Management

Titus Dairo

I wish to compliment both Titus and Ben for their great customer service. On 14 June I requested a replacement building entrance key fob via the online customer portal. I received a call back from a lady who told me that for a fee of £10 I could purchase a fob. I was then asked to collect i...

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