Recent nominations
  • Recent Nominations

Recent nominations



Tom Williamson | Development (Internal)

I would like to nominate Tom Williamson for a WOW award as he is an outstanding professional, ardent supporter of mentoring and helping others achieve their goals and has demonstrated every Peabody Value there is. Tom approached and offered to be my mentor, even before the Peabody Mentoring Programm...

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Allison Philbrick | Customer Care Line Trainer | Customer Services (Internal)

Russell Phillips | Customer Care Line Trainer | Customer Services (Internal)

Clive Senkatuka | Trainer/Coach Peabody Direct | Resident Services (Internal)

Id like to nominate Allison, Russ & Clive for a WOW for their complete dedication to training all the new staff joining the department over the past 6 months. It has been a very busy time with new staff joining from outside the business and of course Peabody Direct that have chosen to move over ...

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Christian Gonzalez | Incomes Officer | Finance - Landlord, Care & Comm (LC&C)

Unfortunately, for the first time in 23 years at the property, we had an issue with our account since my mother passed away last year and going through the succession etc. I hadn't really received much help from the accounts team however Christian did put me at ease, we had an agreement which we ha...

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Vincent Cooper | Senior Technical Services Manager | Service Delivery (Internal)

When I or other colleagues in the London Older People Services escalate a tenant repair problem to Vince , he always responds within 24 hours. For example, a frail and elderly tenant in a sheltered scheme had no hot water or heating for a number of weeks due to a boiler breakdown. The contractor on ...

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Felicity Hunt | PCF Community Programmes

Following an incident at the Pembury Centre on the 4 February, which involved a serious water leak, Felicity was informed and upon inspecting what seemed like a potentially sensitive matter I observed leadership at its best.Whilst remaining calm, focused and in control, Felicity immidiately began re...

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Richard Jeckel | Recruitment Coordinator | Human Resources (Internal)

Richard has been a great support with multiple temp and permanent job roles over the past month and has gone the extra mile to make every step of the process easier. Richard has worked late to address agency issues and ensure cover has been secured and been on hand to respond directly and give reass...

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Kharma-Sel Barrowclough | Neighbourhood Manager | Resident Services - West

William Petts-Dunbar | Neighbourhood Manager | Resident Services - West

Will and Kharma were in a café on Walworth Rd when a stranger fell back off his seat. Will and Kharma checked to see whether the man was okay, as they believed he had hit his head on the wall as he fell. They tried to help him up but the man was unresponsive. They shined a torch light into th...

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Andrew Forbes | Commercial and Marketing Manager | Business Support (C&S) (Internal)

Andy has worked tremendously hard on multiple care and support tenders whilst the directorate is going through restructure. He has been tireless and relentlessly positive in his approach, engaging with managers and services to create impactful, high quality tenders to both retain existing business a...

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Tina Mackenzie | Casework Coordinator | C&S South

I nominate Tina McKenzie for making such a great effort to help me today, when I was really struggling, Tina pointed me in the right direction to get the help I needed. This is rare these days and so very much appreciated. Tina's efforts deserve commendation from management and recognition for being...

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Tarik Khan | Customer Services Officer | Resident Services (Internal)

Tarik is always helpful and goes the extra mile to resolve queries and assist me when I call Peabody Direct. He is always professional, kind and happy to help, this is especially helpful if I'm calling through from on site and don't have access to QL. His positive and can-do attitude is much appreci...

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Shabana Waka | H.R. Business Partner | Human Resources (Internal)

I have known Shabana since I started at Peabody 3yrs ago. She has always been there to provide support to me and my team on all HR related matters, sometimes even if its just being there to listen. However, recently she has gone "Above and Beyond" to support myself and a number of coll...

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Elizabeth Cooknell | Specialist Support Worker - LTC | C&S South

I cannot praise her efforts highly enough. At a time in my life when I have been at my lowest ebb and the most vulnerable she has been there to pick me up and to point me in the right direction. To be frank, her obvious love for her job, her energy and tenancity has amazed me. What a wonderful woman...

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Clive Senkatuka | Trainer/Coach Peabody Direct | Resident Services (Internal)

I would like to nominate Clive Senkatuka for the time and effort that he has put into the training of Peabody Direct with the recent change of raising repairs to the new PGM Super Group. Clive has had to cascade training to Peabody Direct at short notice with this new process of raising repairs. H...

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Nichola Hassall | Revenue Officer - Former Tenant Arrears | Housing & Community Investment Finance (Internal)

This Nomination is LONG overdue. Nichola is quite honestly a pleasure to speak with on the phone. I think I speak on behalf of nearly everyone in Peabody Direct when I say this. No matter what the call or what patch it is Nicola will ALWAYS take the call and no call is ever an issue. She is helpful,...

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Peabody Direct | Various | Peabody Direct (Internal)

Peabody Direct are an excellent team and witnessing what they deal with on a daily basis, first hand was an eye-opener. On 12th September 2018, Peabody Direct had to re-locate from Westminster Bridge Road to Albion House whilst an IT issue was resolved via a third party. The attitude of the staff...

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Sandra Walker | Floating Support Worker (Steps) | C&S South

When this lady came to me I wasn't sure how she could help me - within minutes of talking to her I felt totally at ease and realised there was help for me. Sandra gave me hope and directed me in the right direction. If it was not for Sandra I don't know where I would be now. She has gone above and b...

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Samantha Leopold-Cox | Specialist Project Worker | C&S London & South

I received this email from a staff member who works for LB Hackney's Resident Sustainment Team, one of our most important partners. It speaks for itself. Sam manages about 300 assessments a year! The RST refer high needs customers reported to them via LB Hackney Housing Managers. Sam is extremely sk...

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Peabody Direct | Various | Peabody Direct (Internal)

Sitting next to Peabody Direct I overhear their conversations with residents on a daily basis. Their continuous dedication towards delivering excellent customer service is exceptional, they remain professional, and display a strong commitment to resolving the residents queries directly rather than m...

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Alya Din | PA to Executive Director Care & Communities | PCF Business Support & Programme Mgt (Internal)

I believe that Alya Din is a shining example of how we as Peabody staff should be, both within our own behaviours but also in the way we treat each other. On a daily basis Alya demonstrates our values of Human and Kind in everything she does and simply by who she is. I regularly contact Alya ...

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Trudy Bettinelli | Floating Support Officer | C&S Essex

Trudy has been very helpful in all that we have asked, also pointed us in the right direction with our problems. Thank you.

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Natasha Bested | Community Development Worker | Community Regeneration (Internal)

Natasha was a vital part of our Health at Home research project, the report of which was launched on 09.07.18.Natasha was a Health Navigator and used new ways of working with our vulnerable residents to help trial and develop a service which used the Patient Activation Measure and Coaching for Activ...

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Angela West | Outreach Support Worker | C&S Essex

MS came from a life of not having to worry about money very much to then having to try and survive on benefits after losing his home, business and relationship. He was having dark thoughts about his ex-partner and knew that he needed help. Not knowing where to turn he reached out for help and feels ...

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Charmaine Patmore | Information and Technology (Internal)

I would like to nominate Charmaine Patmore for a WOW award. We were having problems with QL which was stopping us being able to raise jobs. Charmaine came to Peabody Direct and spoke to each person, talked through the situation and was really helpful on a 1-1 basis. She gave us all a lot of useful ...

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Tracey Clapham | Caretaker Supervisor | Property Services (Internal)

I was at our Islington Estate with Tracey when one of our elderly and vulnerable tenants came over to the workshop she was near to tears. She informed us that she had water dripping off the light fitting in her bedroom. Tracey and I went back with the resident we went into her flat to find water dri...

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Shanice Brown | Stock Condition Coordinator | Property Services (Internal)

Sophie Dobbins | Stock Condition Surveyor | Asset Management (Internal)

Sophie and Shanice have worked endlessly to ensure the smooth running of the stock condition survey programme, which has a target of 10,000 surveys per year, to support the Planned Investment programme. On average they are taking over 150 calls each per day from residents - arranging appointments, ...

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Neil Harrison | Customer Services Officer | Resident Services (Internal)

Neil was tasked with assisting the data protection team in retrieving some outstanding subject access repair requests. Neil worked outside of his present role as a customer service officer within Peabody Direct to diligently complete 5 outstanding extensive requests in 2 days, one of which wanted a...

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Gideon Johns | Customer Services Officer | Resident Services

I would like to recommend Gideon Johns for a fully deserved WOW award. Each month 200 customer satisfaction surveys are completed by Voluntas. Our residents are asked for feedback on their experience, how can Peabody Direct improve its service and specifically about the support they received f...

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Jill Green | Customer Services Officer | Resident Services (Internal)

Our admin staff that deal with the Peabody Direct email boxes noticed that we were receiving multiple emails from one particular resident that were not making much sense. Although we did forward these emails on to the resident's Neighbourhood Manager so they could check on the resident... Jill w...

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Peabody Direct | Various | Peabody Direct (Internal)

During the hard weather winter and snow, they battled to get into work to make sure our calls were answered 8am - 8pm as promised to our residents. This also meant a lot of the team went on to work additional hours to support the call volume during those hard weeks. Furthermore, during a recent ...

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Welfare Benefits and Money Advice Team | Various | Finance LC&C (Internal)

The team is part of the Collections Service in the Finance Directorate - prior to July 2017 it was part of Community Safety and Support team under Resident services. The team is made up of 7 advisors - Danny Hardie, Stephen Woodman, Dionne Ford, Anne Harris, Sandra Alaezi, Michael Hemp and Helen Au...

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Nadia Dixon | Collections Manager | Collections (Internal)

We missed the deadline to submit annual direct debit changes by upload file for Peabody Leaseholders. This meant 2340 manual amendments at 10 clicks each to amend. Nadia offered to help because the task was 21 man hours and meant other key tasks had to be left, and if help could be offered, Rents an...

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David Roper | Information and Technology (Internal)

David has gone above and beyond to provide an excellent customer service to the finance department over the last few months as part of his work on the Bluebox implementation project. Thanks in a large part to his excellent attitude the Bluebox project is going live this month, resulting in significa...

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Claire Woodcock | Agency & Older People's Services (Internal)

Claire's attendance in the C&S (PSE) iPOS Workshop was incredibly valuable as she demonstrated collaboration across the organisation by sharing insight as to how iPOS works for her particular remit and helping to problem solve in terms how it can work for C&S (PSE) Claire's knowledge of ...

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Danny Nicklen | Business Analyst | Transformation (Internal)

Thank you Danny, for continuously being a caring and considerate member of the Integration Directorate at Peabody. Not only did you go above and beyond to co-ordinate revision sessions and mock exams for our recent team accreditation, but your support during the iPOS workshops has been incredibl...

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Abdul Ali | Warden | Resident Services

I am nominating Abdul for been caring and ambitious. Ms Maldo called to say how grateful she was for what Abdul did on 24 January when he helped with getting her 2 year old son out of the bathroom where he was locked in. Ms Maldo said she came to support her mother who is caring for her grand...

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Carly Foley | Neighbourhood Manager | Resident Services (Internal)

Carly went above an beyond in helping out a vulnerable resident, the resident's immediate family and Carly's teammate, who was unavailable. The resident required a specific key for Monday morning but was unable to collect this from the office directly. The request came through on a Friday. Carly adv...

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Kim Mathurin | Projects, Procurement and Payables (Internal)

Kim dealt with a difficult situation where a bailiff arrived at our Westminster Bridge Road office seeking immediate payment of circa £80,000. In the absence of her line manager, Kim spoke with the bailiff to explain the situation negotiating time to investigate internally why this balance wa...

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Ihab Elhabak | Warden | Resident Services (Internal)

Abdul Ali | Warden | Resident Services (Internal)

On 6 November, Abdul and Ihab while patrolling on Clyde Road encountered a rough sleeper. They demonstrated . Caring for people we deal with: They ensured that the rough sleeper was well informed by providing him with all the information that he would need and referred him to a specialist agency....

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Michael James | Asset Compliance & Strategy (Internal)

I would like to nominate Michael James for his consistent help to Peabody Direct & for taking ownership of challenges with our gas contractor. I particularly would like to highlight his assistance in keeping us informed with on-going issues at Ceylon House & his willingness to take our ca...

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Carla Mcgeachy-Saunders | Team Manager (Peabody Direct) | Resident Services (Internal)

Carla, apart from her usual duties, has seen to the wellbeing of our department Peabody Direct. She regularly organises in-house fun days for the department usually in her own time using a fun and holistic approach to turning customer service into fun-filled events that the entire department enjoys ...

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