Recent nominations
  • Recent Nominations

Recent nominations



Simon Jones | Service Delivery Building Surveyor | Service Delivery (Internal)

Simon is a very proactive surveyor and very often goes beyond his line of duties to help our customers. He also collaborates extremely well with other teams in order to conclude challenging cases to the positive completion. I would like to praise Simon's involvement in a very sensitive case. It was ...

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Alan Gunn | Team Leader | C&S London (Internal)

Alan Gunn deserves to be recognised for his outstanding work. His passion, persistent support and dedication to work with a customer who has complex needs and mental health problems has been second to none. The customer in question has trust issues and suffers from anxiety/panic attacks which impact...

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Sandra Walker | Floating Support Worker (Steps) | C&S South

Sandra Walker is a unique person in this day and age. Knowledgeable, kind, caring, self effacing and willing to go that extra mile. To find someone prepared to take the time to explain and implement complex procedures is rare indeed. Without Sandra's help I would have long since given up but w...

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Shabana Waka | H.R. Business Partner | Human Resources (Internal)

I have known Shabana since I started at Peabody 3yrs ago. She has always been there to provide support to me and my team on all HR related matters, sometimes even if its just being there to listen. However, recently she has gone "Above and Beyond" to support myself and a number of coll...

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Marjorie Mbulo | Neighbourhood Manager | Resident Services - East (Internal)

I nominate Marjorie as she has demonstrated great focus, integrity and amazing collaborative working. Marjorie had been managing a challenging anti-social behaviour case in which two sets of neighbours continued to make serious counter allegations against each other and the high profile case has...

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Amos Phillips | Financial Wellbeing Team Leader | Finance (LC&C) (Internal)

Amos has been leading the response to Universal Credit roll out by forging links with Job Centres across London, and working with the Collections Team to ensure we have a presence in the Job Centre as residents move across to Universal Credit. The result has been to reduce the spikes of rent arre...

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Simon Jones | Service Delivery Building Surveyor | Service Delivery (Internal)

Simon always goes the extra mile when dealing with colleagues and residents and this was very evident recently with 3 Care & Support cases where it was evident that Simon went above and beyond. We've worked with Simon on a number of projects and he shows the same commitment and dedication to all...

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Tracie Sharkey | Outreach Support Worker | C&S Essex

I would like to thank Tracie for all that she has done to help my brother and the family. His life has been completely turned around and he is eating properly and is much healthier than he has been for years. Her holistic approach has had a huge impact. It is a miracle that he let her into the f...

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Bujar Shehu | Housing Officer | C&S London (Internal)

Bujar is a great example of care, compassion and the willingness to always go the extra mile for the people we support. We have a supported housing scheme called Eagle Dwellings where we house people who have experienced or are at risk of homelessness and have complex needs. Recently an ex tenant wa...

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Maureen Arthur | Financial Wellbeing Advisor | Finance (LC&C) (Internal)

Maureen met with a resident who was about to be evicted. She collaborated with the Collections Team to postpone the outright possession hearing pending resolution of arrears. Maureen then worked with Shelter to access a local authority homeless prevention fund to clear arrears and applied for Housin...

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Tatum Quinn | Trailblazer Manager | C&S Essex (Internal)

As a team we feel Tatum deserves recognition for her hard work, please see below all of the team's words below and why we have submitted a nomination. Lewis McRae Tate has been a fantastic manager for the Trailblazer Project, she has always made herself available to the team to give advice and...

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Hayley Colman | Customer Relationship Manager | Property Services (Internal)

Justin Kirby | Surveyor | Property Services (Internal)

Therisa Tidy | Senior Tenant Advisor | Resident Services (Internal)

Allan Ronald | Responsive Repairs & Voids Manager-South | Property Services (Internal)

Max Panzavechia | Neigbourhood Services Officer | Resident Services (Internal)

Kevin Bartlett | Clerk Of Works | Property Services (Internal)

Daniel Cordiner | Tenant and Family Services Manager | Resident Services (Internal)

Shaha Alam Kha | Building Surveyor | Property Services (Internal)

Sussana Danquah | Welfare Benefits and Tenant Support Administrator | Resident Services (Internal)

I just wanted to take this opportunity to thank you all for the amazing work that has been completed 138 Kentlea Road, without the dedication and support that I receive from colleagues none of this would be achievable. From me receiving this case on the 25th January, to the blitz clean starting on t...

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Amy French | Senior Support Worker | C&S Essex

Donna Root | Care Support Worker Level 1 | C&S Essex

Amy and Donna are very supportive and welcoming. They work really well with all of the ladies especially one that we go to see who has very complex needs. They are an absolute pleasure to work with. Their attitudes are very positive and they are such a credit to your service. They provide such a car...

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Feseha Alemayehu | Caseworker | C&S London (Internal)

Feseha started in our team a while ago, having done similar roles in the past. Feseha has always stated that he has learnt so much in this team from mandatory reconsiderations to stay of evictions. Recently I gave him a case by mistake as it was a support worker case due to its complexities. This cu...

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Lewis Mcrae | Trailblazer Mentor | C&S Essex (Internal)

Both myself and several other agencies believe that Lewis saved this young woman's life. MW was suffering severe domestic violence (DV) and was homeless...at one point she had a hole bitten from her cheek. She was reluctant to press charges or attempt to flee. Lewis worked gently and closely with he...

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Telsa Walker | Floating Support Worker | C&S London (Internal)

This is a joint nomination from a customer and myself. Telsa works consistently hard with all her customers but has achieved very positive outcomes with one in particular, who, without Telsa, would never be living independently in her own flat at this moment. Over two years ago, Telsa's customer...

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Carol Fregiste | Community Safety Officer | Resident Services (Internal)

I would like to nominate Carol in 2 categories. For her collaborative working and for caring in how we treat people we work with. Carol and I, as well as other colleagues, have been working on a very complex hoarding case for over a year and there is still work to do! Carol has led from the front,...

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Kate Roberts | Research & Public Policy Officer | Strategy, Communications & Safety (Internal)

Kate has provided Housing Management with an immense level of support when implementing the new Anti-Social Behaviour Policy and process. It has been completely transformed and has had a positive effect on the way we deal with ASB (for both residents and staff). Kate has an amazing amount of know...

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Havering Floating Support Team | C&S Essex

I just wanted to express officially my and our appreciation from the various charities I work with in Havering and in my role as Community Manager at Romford Salvation Army. Time and time again Family Mosaic and Carepoint have been there to help us catch the vulnerable people suffering who have sli...

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Samantha Sullivan | Trailblazer Mentor | C&S Essex

On behalf of Jane Hurst - Tenancy Sustainment Officer, Uttlesford: I have now worked with Samantha Sullivan, Trailblazer Mentor on 3 situations. By referring to Sam we have successfully prevented 3 families from losing their homes. Sam; • Takes past work experience and knowledge and adap...

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Samantha Sullivan | Trailblazer Mentor | C&S Essex (Internal)

Sam has demonstrated such care, dedication, commitment to homelessness prevention and a work ethic that is to be admired. In the 8 years I have worked here I have never seen such complex cases which she has dealt with with dedication and pride to gain amazing results. She has prevented homelessness...

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Tajuan Grant-Hogg | Supported Housing Administrator | C&S London & South (Internal)

TJ joined Family Mosaic as a apprentice administrator 6 months ago with no experience working in housing or working with vulnerable client groups, yet he was keen to learn new skills and assist his team and any other team where possible. Over the last 6 months he has grown in confidence and knowledg...

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Myfanwy Chalk | Support Worker | C&S London & South (Internal)

Myfanwy is a relatively new member of staff, she dealt with a complex situation where a tenant of the scheme was found laying in the road. Myfanwy attended and supported the tenant back to the scheme who was very confused and distressed. She gave her emotional support and reassurance whilst supporti...

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Customer Care Line Team | Customer Care Line (Internal)

I would like to nominate all of the CCL for a wow award for their commitment and dedication to ensuring we are serving our customers within our set timeframes. Officers have been multi-tasking and working through emails whilst in idle time on the phones. Whilst some may think this should always happ...

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Elf Appleby | Senior Analyst Business Strategy | Business Support (C&S) (Internal)

Since we completed a management of change in February, Elf has been performing miracles, always with a smile, enthusiasm and producing complex time-bound work to a high quality! She has been covering her old job, learning her new job, building a new team, and covering a very important Commercial Ana...

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Shaheena Ullah | Lettings & Neighbourhood Support Officer | Resident Services (Internal)

I manage Shipton House which is an elderly specific building, including one elderly Bengali speaking couple (no English) who needed assistance with completing a Welfare Benefits Advice form. Shaheena was able to speak to the lady concerned by phone and deal with her queries in a respectful and ca...

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Miles-Jay Bankinson | Mutual Exchange Officer | Housing Management

Miles worked extremely hard to ensure a complex 4-way swap was processed swiftly. He went above and beyond his duty of care, displayed great patience and was extremely competent for such a young man with a large case load. I was very impressed and wanted his manager to know what an excellent working...

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Adenike George | Senior New Homes Officer | New Homes (Internal)

Nike is responsible for carrying out home demonstrations for private purchasers once they complete on the sale of one of our new build properties, which can often take up to 2 hours as it involves Nike showing the new resident where everything is and how to operate all equipment, from white goods to...

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Amy French | Senior Support Worker | C&S Essex (Internal)

Eleanor Cornell | Care Support Worker Level 1 | C&S Essex (Internal)

I am nominating Amy and Ellie for a WOW award as I am very pleased and thrilled with their hard work and determination on promoting customers' independence. We support a lady (KC) who has complex needs and can display behaviours that can challenges at times. Over the eight years Family Mosaic ha...

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Ian Dawson | Monitoring Inspector | Asset Management (Internal)

Ian has been working with the complaints team on some very complex issues. He has immediately identified defects with the properties concerned and has directed the works as they should have been done in the first place. Ian has had to deal with challenging contractors, which hasn't deterred his ...

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Camilla Shrieve | Asset Data Quality Manager | Asset Management & Strategy (Internal)

I'm nominating Camilla for a WOW award for her commitment to improving data quality in the business and her ability to identify and implement areas for improvement. Camilla works extremely hard and I don't think the rest of the business is aware of the value she contributes. Data quality is often an...

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Roshanarah Ahamed | Neighbourhood Manager | Resident Services - West (Internal)

I would like to nominate Roshanarah for a WOW award due to her continuous hard work and dedication to our customers. Rosh and I work extremely well together and she often makes my job so much easier as she is extremely thorough and prompt when queried about housing management issues. We recently had...

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Angela Jemson | C&S London (Internal)

Angela showed superb example and leadership in a recent case where an older man with acute dementia was referred to our service. Angela knew the case was complex and sensitive and understood we would be required to include support not immediately congruent with our general role. Grasping the wider i...

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Angela West | Outreach Support Worker | C&S Essex

Trina Colclough | Outreach Support Worker | C&S Essex

My benefits were stopped because my entitlement to funding was questioned. I had no money or food and felt like my life was not worth living. My 15 year old son was feeling suicidal and I was really scared. My support workers had helped me last year for the same reason and had successfully got my...

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