Recent nominations
  • Recent Nominations

Recent nominations



Elizabeth Connelly | Project Manager | Property Services (Internal)

Townhall Square Courtyard & Playspace is substantially complete and is open for residents to use, just in time for the Easter break. The residents have been keenly watching the space transform and Elizabeth has received a number of compliments already. The space will make a real difference to...

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Simon Jones | Service Delivery Building Surveyor | Service Delivery

I have been a tenant with family Mosaic for over 29 years. I would just like to let you know that Simon Jones a surveyor who works for Peabody is a credit to you all. In my opinion he goes above and beyond in getting jobs completed no matter how complicated or stressful situation. When he makes a p...

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Allison Philbrick | Customer Care Line Trainer | Customer Services (Internal)

Russell Phillips | Customer Care Line Trainer | Customer Services (Internal)

Clive Senkatuka | Trainer/Coach Peabody Direct | Resident Services (Internal)

Id like to nominate Allison, Russ & Clive for a WOW for their complete dedication to training all the new staff joining the department over the past 6 months. It has been a very busy time with new staff joining from outside the business and of course Peabody Direct that have chosen to move over ...

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Simon Jones | Service Delivery Building Surveyor | Service Delivery (Internal)

Simon is a very proactive surveyor and very often goes beyond his line of duties to help our customers. He also collaborates extremely well with other teams in order to conclude challenging cases to the positive completion. I would like to praise Simon's involvement in a very sensitive case. It was ...

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Cathy Bryant | Coordinator | Service Delivery

I am a Peabody tenant and a full time carer to my son who is severely disabled. Cathy Bryant has been helping me over the last 6 months to make substantial and necessary adaptions to our home due to the nature of my sons disabilities. I honestly could never thank Cathy enough for her hard work and...

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Cathy Bryant | Coordinator | Service Delivery

My three children and I have been Peabody residents for nearly five years and were placed in our current home on medical grounds due to my oldest son, Sidney, being severely disabled both mentally and physically. He has a chromosome deficiency and unfortunately is the only known carrier of this con...

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Paul Dickson | Lift Engineer | Property Services (Internal)

There was an issue with a lift at one of the blocks that I manage that houses a number of vulnerable people. The contractors were having a lot of trouble sourcing the part required and so we had no timescale as to when the work would be completed with the potential for it to go on for several weeks....

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Vincent Cooper | Senior Technical Services Manager | Service Delivery (Internal)

When I or other colleagues in the London Older People Services escalate a tenant repair problem to Vince , he always responds within 24 hours. For example, a frail and elderly tenant in a sheltered scheme had no hot water or heating for a number of weeks due to a boiler breakdown. The contractor on ...

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Robert Gerrard | HANDY PERSON | C&S London (Internal)

For the last 4 months or so, Bob has been exceptional in working with contactors to ensure a frail and elderly tenant boiler system is repaired to have hot water and heating in her property.Bob role is primarily to complete scheme communal and tenant property minor repairs under their tenancy agreem...

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Phillip Watkins | Desktop Support Analyst (Mobile) | Information and Technology (Internal)

Phil Watkins with the help of Dave Stevens came to Ocean house to help with the email merger. When Phil and Dave walked in none of our Email systems were working. Phil and Dave took charge of the situation. they were both reassuring, Helpful, Compassionate and knew their stuff. Not once did they ...

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Dave Stevens | Rollout Project Manager | IT Service & Support (Internal)

Dave assisted Phil Watkins at Ocean house with the email merger. When Dave and Phil walked in none of our Email systems were working. Dave and Phil took charge of the situation. they were both reassuring, Helpful, Compassionate and knew their stuff. Not once did they turn a member of staff away w...

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Brenda Mlalazi | Repairs Coordinator | Service Delivery

I had reason to contact your complaints department with connection to an ongoing repair that was reported in February 2018 and completed in October 2018 after 5 attempts to rectify the problem and several incidents of the operatives not attending. I raised complaint against the work carried out by ...

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Delphine Teh | Complaints Officer | Customer Services

I had reason to contact your complaints department with connection to an ongoing repair that was reported in February 2018 and completed in October 2018 after 5 attempts to rectify the problem and several incidents of the operatives not attending. I was forced to raise a complaint against the work...

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Charlene Nevins | Complaints Officer | Customer Services

I had reason to contact your complaints department with connection to an ongoing repair that was reported in February 2018 and completed in October 2018 after 5 attempts to rectify the problem and several incidents of the operatives not attending. I was forced to raise a complaint against the work c...

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Simon Jones | Service Delivery Building Surveyor | Service Delivery (Internal)

Simon always goes the extra mile when dealing with colleagues and residents and this was very evident recently with 3 Care & Support cases where it was evident that Simon went above and beyond. We've worked with Simon on a number of projects and he shows the same commitment and dedication to all...

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Lettings South Team | Lettings (Internal)

I just wanted to write a quick email to praise how quickly South Region Lettings team Process their sign ups [create accounts on QL and northgate as well as scanning the TA's to EDMS]. I have recently been given a role to complete UC verifications for tenants in all regions and it has come to my ...

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Michael Hyer | Application Support Analyst | Information and Technology (Internal)

I would like to nomine Michael who has created an automated process that will email iPOS users who have not completed the iPOS receipting process currently we have 700 lines of un-submitted receipts in iPOS. This causes delays to the Supplier Payment process and causes additional work for the group ...

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Jenna Marling | Coordinator/Planner - Responsive Repairs | PGM (Internal)

I would like to nominate Jenna Marling for a WOW award. My reasons for this is she has made a measurable impact over the past two months since joining PGM as a work planner. Her enthusiasm, positivity and ambition to provide a peerless customer service has energised the team. Her selflessness and...

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Tracie Sharkey | Outreach Support Worker | C&S Essex

I would like to thank Tracie for all that she has done to help my brother and the family. His life has been completely turned around and he is eating properly and is much healthier than he has been for years. Her holistic approach has had a huge impact. It is a miracle that he let her into the f...

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Ben Russell | Neighbourhood Manager | Housing Management

After a devastating flood, Ben was thrown into supporting and sorting out the residents needs even though he wasn't even the neighbourhood manager for the area , he listened to the frustrations from the residents and treated us with care and compassion, my home was completely devastated by this ...

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Elizabeth Cooknell | Specialist Support Worker - LTC | C&S South

"She was extremely helpful and friendly putting us completely at ease on the first and important meeting. She expained who and what steps to do and outlined the possible benefits we needed and could be entitled to. She also instigated and helped with filling in the various claim forms and gave ...

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Steven Knewell | Wates Contractor | Wates Contractor (Internal)

Anita Nwankwo | Customer Services Officer | Peabody Direct (Internal)

A big thank you to Anita who, without hesitation, stepped up and offered to help with a Mutual Exchange sign up this afternoon when the two residents involved turned up at WBR instead of here (JDW) to meet me. In helping out, Anita, avoided the need for these residents to travel to JDW tomorrow and ...

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Christine Carrasco | Community Development Apprentice | PCF Community Programmes (Internal)

Christine has consistently worked very hard throughout her apprenticeship and she is a reliable and a trusted member of the team. We receive positive feedback about Christine from residents, partners and internal colleagues alike. Everyone who works with her remarks on her positive attitude - she ...

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Simon Jones | Service Delivery Building Surveyor | Service Delivery

Very happy with the works, a great job completed by Wates. Simon kept me informed at each step of the way and kept me very well updated and made sure all works relating to my EHO case were managed very well. Thank you.

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William Petts-Dunbar | Neighbourhood Manager | Resident Services - West (Internal)

I was off unwell last week and I was really worried that my workload would increase dramatically during this time, due to our team being extremely busy. Will covered my patch whilst I was off and he done a fantastic job. He completed most of the enquiries, the ones that he could not close he com...

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Wates team | Operatives | Wates - contractor

I would like to express great thanks for the service I received from Wates today. I got a same day call and the operative was able to come out within 30 mins. He took the time to understand the problem and how to solve it. Within 3 hours of my call to Peabody my job was completed more than to my sat...

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BSW | Operative | BSW - contractor

The gas engineer who attended today from BSW was so friendly, he made me feel at ease, told me what he was doing, completed the work quite quickly and was professional at all times.

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Sandra Walker | Floating Support Worker (Steps) | C&S South

I find it difficult to express my sincere appreciation of the help and guidance I have received from Sandra. I was completely ignorant of what help was available but she has shown extensive knowledge and guided me through the various minefield of applications with a dogged determination that the out...

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Daniel Davies | Building Surveyor | Property Services

Dear Daniel - l want to compliment your helpful service in the roof repair/internal remedial works at my flat the last fourteen weeks. You promptly came out, surveyed the repair and provided a detailed plan as to how the repairs would be completed. You take your work seriously and it shows. ...

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Simone Nelson | Housing Officer | C&S London

The reason for my nomination for Simone is that she is a great asset to Peabody, she is on hand to complete all issues that we may raise with her with regards to the people we support, she has interaction with the people that we support which helps in building working relationship and trust with the...

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Neil Harrison | Customer Services Officer | Resident Services (Internal)

Neil was tasked with assisting the data protection team in retrieving some outstanding subject access repair requests. Neil worked outside of his present role as a customer service officer within Peabody Direct to diligently complete 5 outstanding extensive requests in 2 days, one of which wanted a...

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Hayley Colman | Customer Relationship Manager | Property Services (Internal)

Justin Kirby | Surveyor | Property Services (Internal)

Therisa Tidy | Senior Tenant Advisor | Resident Services (Internal)

Allan Ronald | Responsive Repairs & Voids Manager-South | Property Services (Internal)

Max Panzavechia | Neigbourhood Services Officer | Resident Services (Internal)

Kevin Bartlett | Clerk Of Works | Property Services (Internal)

Daniel Cordiner | Tenant and Family Services Manager | Resident Services (Internal)

Shaha Alam Kha | Building Surveyor | Property Services (Internal)

Sussana Danquah | Welfare Benefits and Tenant Support Administrator | Resident Services (Internal)

I just wanted to take this opportunity to thank you all for the amazing work that has been completed 138 Kentlea Road, without the dedication and support that I receive from colleagues none of this would be achievable. From me receiving this case on the 25th January, to the blitz clean starting on t...

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Denise Monk | Outreach Support Worker | C&S Essex

Laura Mansfield | Outreach Support Worker | C&S Essex

I would like to nominate two of my staff, Denise Monk and Laura Mansfield, due to a recent they carried out and the subsequent potential saving of a life. They both carry out assessments into our Outreach Support Service for the Basildon area. They visited with a gentleman who we had been told by...

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Isabel Daddey | Building Surveyor | Service Delivery

She is very understanding, has great communication skills. Can problem-solve and negotiate with people from all walks of life. She is very knowledgeable about her jobs and demonstrated this when making recommendations to get disrepair work completed. She is professional and gets things done.

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Daniel Nyame | Building Surveyor | Service Delivery

Daniel was instrumental in overseeing the repair works within the property. A lot of things went wrong until he took over the case. He was very professional, friendly and patient even when I was complaining. He was always contactable. I believe the works would not have been completed as professional...

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Gideon Johns | Customer Services Officer | Resident Services

I would like to recommend Gideon Johns for a fully deserved WOW award. Each month 200 customer satisfaction surveys are completed by Voluntas. Our residents are asked for feedback on their experience, how can Peabody Direct improve its service and specifically about the support they received f...

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Billy Lee | Multi-Trade Apprentice | Peabody Group Maintenance (Internal)

Billy Lee is a 3rd year apprentice and has recently won the Training Trust Learner of the Year. Billy was nominated by all three people - manager, liaison officer and college lecturer. His liaison officer's nomination is below: Billy always has a smile, with a very positive attitude. He is popul...

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Frank Smith | Neighbourhood Services Officer | Resident Services (Internal)

I am working with a disabled tenant who also suffers from a mood disorder. She becomes depressed and confused so that letters or phone calls may not always make sense to her. When frustrated she may become verbally aggressive towards others. Her illness has caused friction with contractors and they ...

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Scott Lloyd | Outreach Support Worker | C&S Essex (Internal)

I have the pleasure of being Scott's Manager. Today I received a lovely email from a Housing Options Officer at Castle Point Council in Essex regarding a case he has been working on. I feel Scott deserves some recognition for his excellent customer service. Previous to this case, Scott has just had ...

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Michael | Polyteck - Contractor

Connor | Operative | Polyteck - contractor

Two operatives attended today to carry out electrical works for Mrs Perry. She said Michael and Connor were the best workers she had ever had in her home - she found them nice and polite, she was happy they tidied up after themselves, they were easy to work around and nothing was too much trouble. S...

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