Recent nominations
  • Recent Nominations

Recent nominations



Glenn Adam | Clear the Way - Project Officer | Resident Services - South

Bernard Boland | Bank Gardener | Resident Services - South

Anthony Fitzpatrick | Bank Gardener | Resident Services - South

The clear the way team certainly cleared the way, pardon the pun!! They did a fantastic job and I am hoping that they can return to replace the broken fence, Glenn said he could do it quicker than the contractors. I also would like to nominate Glen Adam and his team for a Wow award as they we...

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Nik Ransom | Neighbourhood Manager | Neighbourhoods

Mr Ransom was brilliant from start to finish! From the confirmation emails, being punctual and thorough, to remaining professional with an ability to also come across friendly. We'll be forever grateful for his efforts, making everything clear and informing us of all our options. We even received ...

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Jeanette Manu | PCF Community Programmes (Internal)

I'd really like to nominate Jeanette for a Wow Award, as she consistently goes above and beyond to ensure both our volunteers and staff supervisors get the very best experience with us. Recently, she assisted colleagues in clearing surplus Networks Project equipment out of the cupboards at Walwor...

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Chanelle Gentry | Incomes Officer | Finance (LC&C)

Miss Chanelle has helped me in everyway possible to secure a DHP from my local council. She was kind and sympathectic and showed empathy towards my ongoing rent arrears, because I was so afraid that I would be facing evection from the home I have lived in for the last 30 years. She worked hard on m...

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Sanya Awobajo | Payments Officer | Finance (Internal)

For going above and beyond with assisting in clearing a backlog of invoices from 2016, for being approachable, accommodating and patient. Understanding the importance of the task in hand and providing information in a fast and professional manner.

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Vanessa Edwards | Cook | C&S London & South

Vanessa is an unsung hero who embodies caring and going the extra mile frequently with her elderly tenants. Vanessa recently on behalf of one of an elderly tenants who was very stressed about an unreasonable parking fine, did an appeal for the tenant. The tenant had a parking notice from Dart Charge...

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Christian Gonzalez | Incomes Officer | Finance - Landlord, Care & Comm (LC&C)

Unfortunately, for the first time in 23 years at the property, we had an issue with our account since my mother passed away last year and going through the succession etc. I hadn't really received much help from the accounts team however Christian did put me at ease, we had an agreement which we ha...

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Denise Monk | Outreach Support Worker | C&S Essex

I would like to nominate Denise Monk for a WOW award as she had one of my debts reduced by £389 which I have now cleared in full. This has given me peace of mind and I am not stressed anymore. I just want to say thank you - Mr Stephen

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Felicity Hunt | PCF Community Programmes

Following an incident at the Pembury Centre on the 4 February, which involved a serious water leak, Felicity was informed and upon inspecting what seemed like a potentially sensitive matter I observed leadership at its best.Whilst remaining calm, focused and in control, Felicity immidiately began re...

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Sarah McGowan | Resales Manager | Sales and Marketing

We were fortunate to have Sarah join the residents sales team in May 2018. Sarah was very clear when she joined that she wanted to achieve for the resales team. She has helped to transform the service by installing a sales dashboard to manage the team phone calls and introducing mitel telephone...

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Darren Bailey | Incomes Officer | Finance (LC&C) (Internal)

I just wanted to make you aware of the great understanding and patience shown by Darren in Mr B's case. Earlier this month Peabody was applying for authority to evict Mr B partly because it was difficult to engage with him regularly. He is undergoing haemodialysis at home now and I checked Hackney's...

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Anthony Ayling | Building Surveyor | Property Services

Firstly I would like you to know that Tony is a real valuable asset to Peabody , his demonstrated empathy, passion and has a can do attitude which I believe under pins the core business values of Peabody organisation. However, my initial experience with Peabody was challenging. I was meant to move i...

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Ella Rayment | Community Programme Coordinator | Community Regeneration

This was my first year supporting events at King Edwards Community Centre Laindon Essex. I was overwhelmed by the level of organisation and level of commitment by Ella and her team of supporters Jane Dobson, Ray Ali, and Siobhan Burt First event Christmas meal for local residents saw the team cook...

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Sharon Swan | Housing Support Worker | Care & Support

Sharon has been working with Mike Russo from Arun District Council and he had this to say about Sharon. Because of Sharons hard work I would like to nominate her for a Wow award - 'Sharon Swan has been working with one of my elderly clients in Bognor Regis who was in the process of losing his h...

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Michael Adele | Senior Resident Sales Executive | Sales & Marketing

I would like to nominate Michael Adele for his excellent customer care skills and a highly competent Peabody member of staff . I would like to say that with our day to day dealings with him on our right to buy application, in our opinion Michael demonstrates all 5 of Peabody's values! Michael too...

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Silvana Almeida | Neighbourhood Manager | Resident Services - East (Internal)

I nominate Silvana as she recently managed a very challenging cases which involved a resident being evicted for rent arrears. The resident suffered from mental health issues and had already recently lost custody of her children. The resident was unable to grasp the severity of her situation and S...

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William Petts-Dunbar | Neighbourhood Manager | Resident Services - West

Glenn Adam | Clear the Way - Project Officer | Resident Services - South

Clearing of the garden and doing a wonderful job

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Zuhra Boota | Collections Assistant | Finance - Collections

I'd like to commend one of your staff members named Zuhra Boota. Zuhra strategically assisted me in clearing my Housing Benefit Overpayment and Court Costs without sweat. She made amazing suggestions about how to pay my rent, plus arrears and the HB Overpayment at no extra cost to me by 'Doing the...

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Maureen Arthur | Financial Wellbeing Advisor | Finance (LC&C) (Internal)

Maureen met with a resident who was about to be evicted. She collaborated with the Collections Team to postpone the outright possession hearing pending resolution of arrears. Maureen then worked with Shelter to access a local authority homeless prevention fund to clear arrears and applied for Housin...

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Daniel Mowberry | Wates - Contractor | Wates - Contractor

Daniel Mowberry attended my flat on the 14 September to help his team member with a bath removal and to fix a cupboard door, Daniel customer service was Amazing!!! He explained very clearly what he was going to do as he needed to come back to fix the rest of the bath panel and tile the wall. Peabody...

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Claire Tutte | Customer Care Line Officer Repairs | Customer Services

We have had long ongoing flooding in the communal areas. Claire has been really helpful in getting this sorted and was reassuring and clear with what was going to happen. I was very mad when I first called up but she managed to defuse my mood and move the situation forward. Great member of the team....

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Deji Sangobowale | Neighbourhood Manager | Neighbourhoods

Over the years it has been very clear and effective communicating with Deji. He even came to visit at one point to personally see that I was safe after an incident. He is perfect for the customer service part of his job because he is there, present, communicates clearly and responsibly .I have not k...

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Simon Jones | Service Delivery Building Surveyor | Service Delivery

For the first time in years I have been fully satisfied and happy with the work that has been carried out in my flat. The workmen who have been sent this time round clearly know how to do their job and were excellent. Certainly praise is due to these guys.

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Natasha Bested | Community Development Worker | Community Regeneration (Internal)

Natasha was a vital part of our Health at Home research project, the report of which was launched on 09.07.18.Natasha was a Health Navigator and used new ways of working with our vulnerable residents to help trial and develop a service which used the Patient Activation Measure and Coaching for Activ...

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Amadu Koroma | Caretaker | Estate Services (Internal)

We have recently been getting items cleared from communal areas on the Tachbrook Estate which has proved difficult and controversial as many residents think it overzealous. One resident needed assistance to move them due to ill health. Amadu and his team jumped in to help even though it is not st...

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Angela Preston | Outreach Support Worker | C&S Essex (Internal)

Debbie Tween | Outreach Support Worker | C&S Essex (Internal)

Rachel Aldridge | Neighbourhood Manager | Resident Services - West (Internal)

Angela & Debbie have been supporting one of our tenants in Temporary Accommodation since February when he moved in. There were issues with him being refused benefits for his housing costs. Angela & Debbie worked tirelessly to assist this very vulnerable man. They spoke to myself and Rachel a...

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Oliver Philpott | Building Manager | Mainstay - contractor

Oliver is the dedicated Building Manager as part of the External Managing Agent for the Queen Elizabeth Hospital Estate in Tower Hamlets. Since Oliver started his position he has been proactive in resolving issues and dedicated to not only Residents, but also Peabody. He understands the need for ...

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Clear the Way Team | London General Needs

I was helped with some difficult gardening tasks today(06/06/18). The team were very polite, hard working and helpful.

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Mathew Benefer | Information and Technology (Internal)

Recently the Finance and Communications department have procured a new external agency to help deliver our annual reports. To deliver this essential piece of work we required multiple software installations and firewall changes, all in a period of mass change for the IT department. Usually a request...

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Joanne Rogers | Receptionist | Information and Technology (Internal)

Janet Stent | Receptionist | Information and Technology (Internal)

An elderly resident arrived at WBR reception very confused, disorientated and unable to communicate coherently. She was clearly very vulnerable and had a large sum of money on her. Joanne and Janet looked after her, gave her tea and kept her safe while they contacted the CSST manager and prevented h...

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Hayley Colman | Customer Relationship Manager | Property Services (Internal)

Justin Kirby | Surveyor | Property Services (Internal)

Therisa Tidy | Senior Tenant Advisor | Resident Services (Internal)

Allan Ronald | Responsive Repairs & Voids Manager-South | Property Services (Internal)

Max Panzavechia | Neigbourhood Services Officer | Resident Services (Internal)

Kevin Bartlett | Clerk Of Works | Property Services (Internal)

Daniel Cordiner | Tenant and Family Services Manager | Resident Services (Internal)

Shaha Alam Kha | Building Surveyor | Property Services (Internal)

Sussana Danquah | Welfare Benefits and Tenant Support Administrator | Resident Services (Internal)

I just wanted to take this opportunity to thank you all for the amazing work that has been completed 138 Kentlea Road, without the dedication and support that I receive from colleagues none of this would be achievable. From me receiving this case on the 25th January, to the blitz clean starting on t...

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Gideon Johns | Customer Services Officer | Resident Services

I would like to recommend Gideon Johns for a fully deserved WOW award. Each month 200 customer satisfaction surveys are completed by Voluntas. Our residents are asked for feedback on their experience, how can Peabody Direct improve its service and specifically about the support they received f...

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Frank Smith | Neighbourhood Services Officer | Resident Services (Internal)

I am working with a disabled tenant who also suffers from a mood disorder. She becomes depressed and confused so that letters or phone calls may not always make sense to her. When frustrated she may become verbally aggressive towards others. Her illness has caused friction with contractors and they ...

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Feseha Alemayehu | Caseworker | C&S London (Internal)

Feseha started in our team a while ago, having done similar roles in the past. Feseha has always stated that he has learnt so much in this team from mandatory reconsiderations to stay of evictions. Recently I gave him a case by mistake as it was a support worker case due to its complexities. This cu...

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Graham Towse | Maintenance Manager | C&S South (Internal)

Graham is a real asset to Pathways and other sites that he manages. He always goes above & beyond to respond to all maintenance issues and to keep Pathways looking homely, safe and comfortable. Graham has been brilliant in keeping Pathways voids at zero by getting void work completed with an...

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Anthony Freeman | Tenant and Family Support Officer | Resident Services (Internal)

AVW is severely disabled and Tony's persistence with the hoarding project and getting his home deep cleaned by Clearway will help him to cope and will have a significant impact on his life. It will enable him to maintain his home appropriately in the future. Tony worked tireless with social care to...

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Helen Peters | Floating Support Officer | C&S Essex (Internal)

I would like to nominate Helen for a WOW award due to the hard work commitment and determination she has shown in supporting a young man D who has lead quite a troubled life going from one agency to the next without getting the support or understanding he needs. He has recently spent some time i...

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Lyn Hepburn | Outreach Support Worker | C&S Essex

Email received from Jane Hurst, Tenancy Sustainment Officer....... Yet another piece of testing work that Lyn has progressed. This was a slightly counterintuitive situation, but Lyn followed this up professionally and with care and attention. I am confident that this gentleman knows all that h...

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Thomas Hanberry | Environment Caretaker | Property Services

Tom always goes the extra mile for the residents of Merchants Walk. He clearly puts effort and care into any job he does and always goes above and beyond his duties for residents.

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Linsi Honey | Customer Services Officer | Resident Services (Internal)

On Thursday 8 March I heard Linsi taking a call with a resident who was clearly very upset. The resident was having a hard time coping with a lot of things that were happening to her. Linsi stayed on the phone with this lady for over 30 minutes and listened to her. She offered exceptional empathy, p...

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