Recent nominations
  • Recent Nominations

Recent nominations



Kerry Smith | Customer Care Line Officer | Customer Services

Kerry Smith was very helpful and understating about the situation of the lift not working And that as I mentioned that their are senior citizens in the block find it hard to walk very far also their are children with buggies . Kerry was very considerate and passionate about getting the job for ...

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Lisa Thomas-Pam | Floating Support Worker (Steps) | C&S South

Lisa was enourmously helpful to us at a very difficult time - she was empathetic, guided us to make the right decisions and also helped us with forms that we found so difficult to understand. Lisa was caring and very professional.

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Tom Williamson | Development (Internal)

I would like to nominate Tom Williamson for a WOW award as he is an outstanding professional, ardent supporter of mentoring and helping others achieve their goals and has demonstrated every Peabody Value there is. Tom approached and offered to be my mentor, even before the Peabody Mentoring Programm...

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Abdul Ali | Warden | Resident Services

I received a complaint from a resident that had no power in the communal hallway as the void property needed the electric meter topping up. I received the email below from the tenant which demonstrates Abduls caring attitude to Peabody's residents, he went above and beyond by visiting her in the eve...

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Felisha Bennett | Receptionist | Facilities (Internal)

Felisha is always smiling, bubbly and caring, and helps everyone who comes through those doors. She always helps out even when it doesn't fall within her duties

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Lynda Vassey | Care Navigator | C&S South (Internal)

I would like to nominate Lyn for a WOW award because she is caring to not only the people she works with internally but also externally. Despite retiring at the end of March she is still tirelessly working hard to ensure that any customers who come her way receive the highest level of care and respe...

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Kamaldeep Bhogal | Commercial Assistant | PGM (Internal)

Kam is very professional and efficient. She always meets deadlines and has been helping out with year end tasks on top of her busy workload. I enjoy the relationship we have with PGM and Kam has been an important part of this relationship during the time we have been working together. Our program...

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Michael Scullion | Specialist Support Worker -Mental Health | C&S South

Mike gave me kind and caring help and support in a time of great need. He advised me of help available from sources I had never heard of and for which I remain very grateful.

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Vanessa Edwards | Cook | C&S London & South

Vanessa is an unsung hero who embodies caring and going the extra mile frequently with her elderly tenants. Vanessa recently on behalf of one of an elderly tenants who was very stressed about an unreasonable parking fine, did an appeal for the tenant. The tenant had a parking notice from Dart Charge...

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Debbie Tween | Outreach Support Worker | C&S Essex

"To Debbie, I would like to say a very big thank you for all your help with my problems. I don't know how I would have coped without your caring and professional skill. I do hope this tells you how grateful I am. Thanks again. Nigel Aimable"

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Sandra Walker | Floating Support Worker (Steps) | C&S South

Sandra was so caring and supportive, I honestly don't think I would have got through everything without her support. I'm now in my own home with help from carers. Sandra was my lifesaver and I will be eternally grateful for her and STEPS.

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Christopher Gatt | Environment Caretaker | Property Services (Internal)

Chris recently attended Parnell House from 7.30am to facilitate filming for a Channel 4 documentary. This was a very last minute request and Chris attended on a day when he was not scheduled to work there. Whilst there he supported a resident who was upset and vulnerable. He dealt with the issues in...

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Vivien Maurice | Scheme Coordinator | C&S London

Tim Groves | Scheme Co-ordinator | London Older People

I would like to say a huge thank you to Viv and Tim both of whom have proven to be great team players. They have both gone over and beyond their normal call of duty to facilitate a large number of decants within their respective schemes. Their diligence ,and caring nature played a significant role...

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Alize Caires | Resident Sales Coordinator | Sales & Marketing (Internal)

Since joining Family Mosaic and now Peabody, Alize continues to provide outstanding customer service. On a daily basis she receives compliments from customers who are delighted with the service and efficiency they receive from her. Since being promoted in November Alize has shown exactly ...

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Avril Benjamin | Evening Supervisor | Agency & Older People's Services (Internal)

Avril was on her duty last Tuesday around 19:30 hours, when the residents lift broke down. There was no lifts to take one of the residents at Darwin Court back to her room, so Avril called the emergency services-,999 to assist the residents back to her room, but because the ambulance was attending t...

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Nicole Foad-Bailey | Health & Housing Coordinator | Care and Support

My partner has been going through a very challenging time with health issues. The hospital arranged for an amazing lady called Nicole foad-bailey from health and housing with Peabody.Nicole visited myself and my partner in hospital and I told her about our windows and we are being evicted on 2nd Fe...

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Chanelle Gentry | Incomes Officer | Finance (LC&C)

Chanelle come across really helpful and caring towards my situation this afternoon with a bubbly sense of humour considering the circumstances. It was a joy speaking with someone upbeat for a change.

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Christine Cooke | Floating Support Worker (Steps) | C&S South

After sharing problems with my carer from carers group, my husband had been ill for a long time, they suggested I contact "Steps" an organisation who helped several members before. A prompt response and visit from Christine at home, proved beyond expectations her professional advice and w...

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Christine Cooke | Floating Support Worker (Steps) | C&S South

Christine is the most lovely and caring lady. She has closed our file now and my husband and I do miss her visits. She has done so much for us we could never have done it without her. A super lady.

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Karen Dos Santos | Purchase Ledger Supervisor | Finance (LC&C) (Internal)

Karen is always reliable and readily available for help. She is very caring and takes the time to ensure any issues are fully and speedily resolved. This is invaluable to colleagues in Resident Services where we often need to ensure payments are made quickly.

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Steve Baxter | Residential Estate Officer | C&S London & South (Internal)

A tenant at Conrad House knocked on Steve Baxter's door at 10.00pm on the 28th November, reporting that he was concerned for the wellbeing of another tenant. Steve immediately attended the tenant's property and found the tenant on the sofa and unresponsive. Steve checked his pulse and realised that ...

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Pablo Cazar-Lopez | Area Housing Manager | Resident Services - South (Internal)

I am making this nomination, becauses this indiviudal in my opinion is under valued. His IT knowledge and skills is second to none. Pablo Cazar absolutley displays every attribute of Human, Kind, Caring, Empowering, Collaborativre. My colleagues feel the same way, he was simply amazing how he came...

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College House Team | Care & Support

Every supported accommodation I have lived in have never made me feel homely and been caring. Today father Christmas came with a sack of presents for my children which has really helped me out. there is party happening with food and drinks for the children and us and I cant thank everyone enough for...

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Caroline Porter | Care Support Worker Level 1 | C&S Essex (Internal)

I would like to nominate Caroline for showing an outstanding caring approach to a customer that recently had to move. Caroline supported this customer with the emotional support that the customer needed on that day in a very caring and empathetic way. I would like to say a massive thank you to Carol...

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Holly Clark | Customer Care Line Officer Repairs | Customer Services (Internal)

Holly was really caring and she listened to my concerned. She tried to put me in contact to the relevant person and, when she couldn't do that, she promised to follow up my enquiry by calling her tomorrow. This is what I call great customer service - WOW!!!

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Sandra Walker | Floating Support Worker (Steps) | C&S South

Sandra Walker is one in a million, knowledgeable, kind, patient, caring, helpful and a genuinely nice person. Wouldn't have been able to achieve my goal without her. An exceptional lady. Thank you.

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Sandra Walker | Floating Support Worker (Steps) | C&S South

Sandra Walker is a unique person in this day and age. Knowledgeable, kind, caring, self effacing and willing to go that extra mile. To find someone prepared to take the time to explain and implement complex procedures is rare indeed. Without Sandra's help I would have long since given up but w...

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Simone Williams | Business Support Officer | Asset Compliance

May I take this opportunity to say, A Big Thank You to Ms. Simone Williams who dealt very kindly and professionally with my inquiry concerning my request. I found Ms. Williams to be very patient, caring, and extremely professional as Ms.Williams worked through all the issues with respect to my conce...

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Michael Adele | Senior Resident Sales Executive | Sales & Marketing

I would like to nominate Michael Adele for his excellent customer care skills and a highly competent Peabody member of staff . I would like to say that with our day to day dealings with him on our right to buy application, in our opinion Michael demonstrates all 5 of Peabody's values! Michael too...

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Delphine Teh | Complaints Officer | Customer Services

I had reason to contact your complaints department with connection to an ongoing repair that was reported in February 2018 and completed in October 2018 after 5 attempts to rectify the problem and several incidents of the operatives not attending. I was forced to raise a complaint against the work...

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Charlene Nevins | Complaints Officer | Customer Services

I had reason to contact your complaints department with connection to an ongoing repair that was reported in February 2018 and completed in October 2018 after 5 attempts to rectify the problem and several incidents of the operatives not attending. I was forced to raise a complaint against the work c...

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Nichola Hassall | Revenue Officer - Former Tenant Arrears | Housing & Community Investment Finance (Internal)

This Nomination is LONG overdue. Nichola is quite honestly a pleasure to speak with on the phone. I think I speak on behalf of nearly everyone in Peabody Direct when I say this. No matter what the call or what patch it is Nicola will ALWAYS take the call and no call is ever an issue. She is helpful,...

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Joe Hutchins | Facilities Assistant | Facilities (Internal)

As a new Peabody colleague, Joe has already demonstrated so many values of our corporate culture. Throughout this uncomfortable saga of the heating and air con, Joe has been relentlessly trying to find us solutions to make working conditions more comfortable. He is also so welcome and has dem...

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Karen Cronin | Customer Care Line Officer | Customer Services

I had to raise a sensitive issue re safeguarding in respect of a vulnerable neighbour. She handled the whole thing with professionalism, compassion and very genuine caring. She seems like a very nice person overall and I appreciated that when typing up the notes she read then to me so I could amend/...

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Michael Hemp | Welfare Benefits & Money Advisor | Resident Services (Internal)

I'm always impressed with Mike's hard work and dedication to helping our residents with their finances, and his kind, caring and non-judgemental approach. He works with people in dire financial situations and always goes the extra mile to help them to the best of his abilities. He is a pleasure to w...

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Anne Harris | Financial Inclusion Officer | Finance LC&C

"I would like to nominate Anne Harris for a WOW award. I would just like to say a big thank you to Anne for being such a lovely caring person. She has helped me through really bad times when I had bug and fleas in the house and always caring especially as a suffer from depression. She is hel...

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Holly Clark | Customer Care Line Officer Repairs | Customer Services

I would like send a big thank you to Holly who has helped me today, Holly was very professional, caring and listened to what had gone wrong and genuinely cared and took action to put things right on my behalf with a contactor.

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Customer Care Line Team | Customer Care Line

"I would like to send a massive thank you to all that work in the CCL taking calls. I feel you are all so supportive, professional and a real caring group of people and not the normal end of the line call centre. Please do not change and keep up the great work you do supporting and caring for t...

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Darren King | Environment Caretaker | Property Services

"I want to thank Daren not only for the excellent service he provides in keeping Bayliss house and George Peabody estate clean but his care for the residents as well. I am a disable person who has mobility issues and on Monday when I was getting back from the shop Daren kindly proposed to help ...

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Angela Allen | Neighbourhood Manager | Resident Services

Angela assisted a medical team from the NHS to help one of our tenants return home. The doctor said 'He is now medically fit and able to return home since last week but I gather there is a long delay with his front door repair/replacement. We were told last week that it may take 'weeks' to replac...

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