Recent nominations
  • Recent Nominations

Recent nominations



Nik Ransom | Neighbourhood Manager | Neighbourhoods

Mr Ransom was brilliant from start to finish! From the confirmation emails, being punctual and thorough, to remaining professional with an ability to also come across friendly. We'll be forever grateful for his efforts, making everything clear and informing us of all our options. We even received ...

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Haarith Balesaria | Repairs Coordinator | Property Services (Internal)

His general performance since day one with Peabody has been brilliant and in recent months his approach to management of longstanding complaints and technically issues has been outstanding. To my knowledge his has successfully resolved 6-7 very tricky cases of recent. One in particular (Bruce House)...

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Havering Here to Help Team | Care & Support (Internal)

Following a Forum meeting consisting of many of Havering's partner agencies and local authority staff. I was overwhelmed with the positive and outstanding comments made about the team here that provide this busy service, such as • How amazing Peabody are in Havering • How the Borough ...

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Nahid Rahman | Contractor - Wates | Contractor - Wates

It's fantastic to have someone so efficient, polite and interested! What an asset to have him on your team and brilliants for Peabody residents. Please give him the recognition he deserves so he doesn't get a new job elsewhere.

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Sharon Mitchell | Application Support Analyst | Enterprise Applications Support (Internal)

CCL had taken an emergency call from a resident but a request could not be sent to the contractors due to conflicting system information. Another team had attempted to resolve the issue but were unsuccessful so a service desk incident was raised. Sharon was brilliant in resolving this urgently and m...

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Vanessa Edwards | Cook | C&S London & South

Vanessa is an unsung hero who embodies caring and going the extra mile frequently with her elderly tenants. Vanessa recently on behalf of one of an elderly tenants who was very stressed about an unreasonable parking fine, did an appeal for the tenant. The tenant had a parking notice from Dart Charge...

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Yvette Harte | Social & Financial Inclusion Coordinator | C&S London (Internal)

Joanne Cassar | Scheme Coordinator | C&S London (Internal)

I am making this nomination for Joanne and Yvette in recognition of their delivery of a productive activities programme through Christmas and New Year for our 'housing with care' residents in Hackney. Joanne has only been in her role since October but has made a really positive impact for these resi...

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Jayne Rosser | Support Worker | Care and Support

Jayne has supported the customer's dream to come through! Customer is a great pianist and told Jayne he would like to perform Christmas Carol for the wilder audience, than he is usually does in the supporting living, where he resides. Jayne found out the customer is a friend of the local restaurant...

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Harry Brown | Customer Care Line Officer | Customer Services (Internal)

Harry was so brilliant today as always. He had the hardest call from a really difficult person and overhearing him speak on the phone was so inspiring, as you could hear in his voice he wanted to help so badly, but due to circumstances out of his control he wasn't able to. He listened to everything ...

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Lyn Hepburn | Outreach Support Worker | C&S Essex

Lyn has supported me and done brilliantly and clarified benefits I didn't know I was entitled to. She has also referred me to CVSU garden service as I cannot cut my grass any longer.

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Residents and Team Members at Pathways | Team Members at Pathways | Care & Support (Internal)

Pathways started a Community Bookswap in partnership with Hastings Furniture Service. Staff & Residents worked together to turn an old stereo cabinet in to a book shelf that was weather proof, the shelf ended up as a beach hut shelf and placed in the front garden of Pathways. The residents &...

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Michael Adele | Senior Resident Sales Executive | Sales & Marketing

I would like to nominate Michael Adele for his excellent customer care skills and a highly competent Peabody member of staff . I would like to say that with our day to day dealings with him on our right to buy application, in our opinion Michael demonstrates all 5 of Peabody's values! Michael too...

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Craig Huey | Floating Support Worker (Steps) | C&S South

"My mum and husband could not have managed without the great help and support of Craig. They both hate having to fill out any forms and Craig was absolutely brilliant and patient with them both. As my mum's daughter who couldn't always find the time to sort these things out, I personally can't...

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Stephen Ellis | Wates Contractor | Wates Contractor

Tenant Mrs Magloire wanted to compliment the Wates Operative who she says was a gentleman and he did a perfect and brilliant job. She was very happy and pleased with this!

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Sophie Reason | Neighbourhood Manager | Essex General Needs

Joshua Wood | Caretaker | Resident Services - West

The fun afternoon today in Colchester was brilliant So pleased that Peabody was so community minded ... Please please accept grateful appreciation for all you do County and Borough Councillor Dave Harris

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Jackie | Scheduler | BSW - contractor (Internal)

I called BSW this evening on behalf of a resident and spoke with Jackie on the Out of Hours team. She was absolutely brilliant. She went the extra mile to help book in a job for a vulnerable resident. Usually the Out of Hours teams cannot help with regular day jobs, but Jackie managed to get on the ...

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Asif Shah | Mears - Contractor

Ms Spiteri called to nominate Asif Shah from Mears contractors for a WOW award as she felt that he was so brilliant. He had come out and kept his patience the whole time with the repair. He acknowledged what the problem was straight away, and explained everything simply to her. She is so happy with ...

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Leah Parker | Scheduler | Breyer - contractor (Internal)

Leah was absolutely brilliant today as per usual. A customer really needed help with a job she had booked in for next week, and she managed to go above and beyond to organise an operative from a different area to accommodate the customer's needs. She is always friendly and happy on the phone, and sh...

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Scott Lloyd | Outreach Support Worker | C&S Essex (Internal)

I have the pleasure of being Scott's Manager. Today I received a lovely email from a Housing Options Officer at Castle Point Council in Essex regarding a case he has been working on. I feel Scott deserves some recognition for his excellent customer service. Previous to this case, Scott has just had ...

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Graham Towse | Maintenance Manager | C&S South (Internal)

Graham is a real asset to Pathways and other sites that he manages. He always goes above & beyond to respond to all maintenance issues and to keep Pathways looking homely, safe and comfortable. Graham has been brilliant in keeping Pathways voids at zero by getting void work completed with an...

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Zoey Shepherd | Customer Care Line Officer Repairs | Customer Services

I have just been speaking to the lovely Zoey in Repairs.She was attentive,efficient,caring and professional.She got to the point - I did not have to answer loads of questions and she attached the new repair to another job. Brilliant!!

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Jacqueline Satchell | Receptionist/Facilities Coordinator | Information and Technology

I attended Arcola Street a few weeks ago and have been meaning to post this. I came into Reception area while Jackie was on the phone. I was acknowledged while she was in a 'difficult conversation'. Jackie put the call on hold then attended to me. Informed Maureen I had arrived. I sat and watched Ja...

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Ademijuwon Adeoba | Outreach Support Worker | C&S Essex

Following a Care and Support customer survey, customer Paula I was asked what she likes best about the support she gets from us. Paula stated: "My support worker is the best 100%, brilliant, she is so helpful, everything I needed she sorted out." Jade stated that the help she needed was...

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Thomas Hanberry | Environment Caretaker | Property Services

I am just writing to say how grateful I am to have had Tom the caretaker around these past couple of weeks even more so than normal! I recently had an accident in my flat where a pan caught fire I ended up in the hospital with very minor burns and shock but I had also caused a hole in my kitchen flo...

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Thomas Hanberry | Environment Caretaker | Property Services

Steven Revell | Environment Caretaker | Property Services

This was sent from a tenant at Devon's Rd: "Myself and my partner James recently bought a property at the Merchants Walk, Bow development. I wanted to share how amazing we have found Tom and Steve the caretakers at the development - and to let you know they have been key in us loving our ...

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Kate Poyser | Team Manager | C&S South (Internal)

I would like to nominate Kate Poyser for a WOW award and would like to thank her for giving me the opportunity to work at Pathways. She has been a very supportive Manager with a happy and friendly nature and with abundance of knowledge and experience she has been a joy to learn from. Kate is alway...

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Tarik Khan | Customer Services Officer | Resident Services

I am nominating Tarik for a WOW Award following the feedabck we received from a resident, Mr Hellawell who said 'I spoke with Tarik this afternoon who was really kind and helpful and I would like you to thank him for the way he dealt with the call'. In addition Lucia Bird who forwarded Mr Hellawe...

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Matt | Operative | Wates - contractor (Internal)

Matt at Wates was brilliant today - he had an emergency raised and works were desperately needed ASAP. He went above and beyond to make sure the resident was seen to today and had her water back on. He is a superstar and a credit to Family Mosaic contractors Wates. He genuinely cares, and it is a pl...

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Kerry Smith | Customer Care Line Officer | Customer Services

Miss Ozedemie would like to pay a compliment and make a WOW nomination for Kerry Smith. This is because she has been so amazing at handling the repair issues. Very professional, efficient. rated 11 out of 10. One call was 50 minutes long. Kerry Smith was very patient and happy to assist. very empath...

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Chelsey Smith | Customer Care Line Officer Repairs | Customer Services (Internal)

Lea Davis | Customer Care Line Officer Repairs | Customer Care Line (Internal)

Jamie Raymond | Customer Care Line Officer Repairs | Customer Services (Internal)

Lea, Chelsey and Jamie have joined our Self Serve Team in the CCL. They now manage our Self Serve Portal enquiries as well as taking inbound calls and emails. All three of them received training, to which they welcomed with open arms and they are now managing themselves to ensure the enquiries are p...

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Lisa Pearce | Team Manager | Customer Services (Internal)

Sarah Tamlyn | Team Manager | Customer Services (Internal)

Sarah and Lisa have been heavily involved in the new ASB process that has been introduced into the CCL. They have both worked hard to ensure the process works for the CCL, they have arranged and delivered brilliant training to CCL staff, they have reviewed all new ASB cases CCL are logging to ensure...

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Stuart Ruben | Breyer - Contractor

This gentleman was so polite, respectful and did a fantastic job of the fencing in front of my house. This is a great carpenter who really knows his trade. Brilliant!

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Adam Curto | Wates - Contractor

Adam was spot on the job - very pleased with the work he carried out. Brilliant and top ethics.

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Abdullah Rahman | Lettings Officer | Resident Services - South (Internal)

We would like to nominate Abdullah for all the hard work and effort he has put in over the last few months whilst we were experiencing staff shortages in the lettings team. Abdullah has done an amazing job assisting with covering the vacant patches and still managing his own properties. He has been ...

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Lorraine Kalicharan | Support Assistant | C&S London

Lorraine supports me to make phone calls regarding my repairs. She organises my letters. She also supports me to do my shopping. I feel reassured and supported by Lorraine. She is really brilliant at her job.

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Angela West | Outreach Support Worker | C&S Essex

Angie has been brilliant to me, going above and beyond my expectations. I have recently had people smashing my windows trying to get in and when I called Angie she made time to come out and see me to help calm me down. She was amazing and she stopped me from going mad.

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Becki Partridge-Hayes | Community Development Worker | Community Regeneration (Internal)

Melissa Vidal | Social & Financial Inclusion (Internal)

I was absolutely blown away by the hard work and dedication of Becki, Mel and the volunteers on the Ambedkar House Garden Project . This project was amazing, the transformation incredible and it brought so many positive things to those involved. It was great to see the finished garden, the frien...

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