Recent nominations
  • Recent Nominations

Recent nominations



Jennifer Fuller | Floating Support Worker (Steps) | C&S South

The assistance I have received from Jenny has been totally professional and her sheer kindness shines through. Jenny has assisted me over several years upon several matters. I could not hope for better help than Jenny gives.

Read the full nomination

Charlene Jervis | Incomes Officer | Finance (LC&C)

I am writing with the greatest of pleasure to advise you of the excellent customer care skills of Charlene Jervis. When I telephoned this morning, I was rather annoyed at a ridiculous letter which I had been sent stating that I owed rent arrears. Charlene was so calm and understanding. She list...

Read the full nomination

Paul Dickson | Lift Engineer | Property Services (Internal)

There was an issue with a lift at one of the blocks that I manage that houses a number of vulnerable people. The contractors were having a lot of trouble sourcing the part required and so we had no timescale as to when the work would be completed with the potential for it to go on for several weeks....

Read the full nomination

Christine Cooke | Floating Support Worker (Steps) | C&S South

Christine couldn't have been more helpful and nothing was too much trouble. She had a good sense of humour and was always smiling. We couldn't have had a better person to assist us with our problems.

Read the full nomination

Indra Allison | Floating Support Worker (Steps) | C&S South

Indra is unbelieveably helpful, cheerful and reassuring. Always smiling and positive. She has transformed my life and made it worth living again. Everybody should have an Indra - the world would be a much better place!

Read the full nomination

Chanelle Gentry | Incomes Officer | Finance (LC&C)

Chanelle Gentry has been very understanding,supportive and helpful today in regards to my current situation. She has advised information which I was not aware of,and I now feel better knowing there is support out there. Chanelle listened and expressed empathy in regards to my situation, and I am r...

Read the full nomination

Katrina John | Neighbourhood Manager | Resident Services - West (Internal)

I had a very upset resident call through to me and when I called Katrina I could tell she was very busy I could hear that she was out of the office, however once I explained the situation to Katrina she was very compassionate and she went above and beyond for the tenant and actually changed what she...

Read the full nomination

Sven | Polyteck - Contractor (Internal)

Ellie Day | Polyteck - Contractor (Internal)

Ellie, Russell and Sven stepped up to assist the Customer Relations Manager, Maggie Manga, to get an electric shower installed for a vulnerable resident, in one day. Their help meant that the customer could feel better about themselves and their speed of response allowed us to show how being human a...

Read the full nomination

Elaine Mills | Support Worker | Care & Support (Internal)

Elaine works with all residents well, forming bonds with customers has been key in her work and this has opened doors to improving overall quality of life. Elaine is not only a person customers rely on, but a person customers love to talk to and often is able to have quite difficult conversations le...

Read the full nomination

Maureen Arthur | Financial Wellbeing Advisor | Finance (LC&C)

I would like to nominate Maureen, She has assisted me a number of times over the years. I have always been impressed by her expertise and professionalism. This time she helped me at extremely short notice and I know how hard she works so I was truly grateful. The input she gave me was incredible and...

Read the full nomination

Ovonomo Oyeye | Financial Wellbeing Advisor | Finance (LC&C)

Von Oyeye was patient, helpful, considerate, kind and attentive. She really took the time out to help me when I visited your offices. Also when she visited my home. I will be forever grateful to her for her help. She is a true asset to your team. If more people were like her, the world would be a ...

Read the full nomination

Rebecca Fenner | PCF Community Programmes (Internal)

I have worked with Rebecca for over 10 years, within that time she has always demonstrated a very positive and Can DO attitude, she always goes above and beyond for staff and especially volunteers. She has supported many Volunteers in our community. She works closely by empowering them to reach thei...

Read the full nomination

Jenna Marling | Coordinator/Planner - Responsive Repairs | PGM (Internal)

I would like to nominate Jenna Marling for a WOW award. My reasons for this is she has made a measurable impact over the past two months since joining PGM as a work planner. Her enthusiasm, positivity and ambition to provide a peerless customer service has energised the team. Her selflessness and...

Read the full nomination

Nichola Hassall | Revenue Officer - Former Tenant Arrears | Housing & Community Investment Finance (Internal)

This Nomination is LONG overdue. Nichola is quite honestly a pleasure to speak with on the phone. I think I speak on behalf of nearly everyone in Peabody Direct when I say this. No matter what the call or what patch it is Nicola will ALWAYS take the call and no call is ever an issue. She is helpful,...

Read the full nomination

Sandra Walker | Floating Support Worker (Steps) | C&S South

Sandra has been so very supportive: I don't think I would still be in my own flat and on my way to better health. She has improved my life by 100% - WONDERFUL.

Read the full nomination

Angela West | Outreach Support Worker | C&S Essex

I met Angie a few years ago at a drop in centre and I have seen her on many occasions. Angie has helped and supported me with phone calls, letters, and advice, but most of all my emotional state. I have many emotional problems in my life and I have always felt very safe and comfortable around Angie,...

Read the full nomination

Tafari Johnson | Support Worker | C&S London

I'm nominating my support worker because he is the best support I've ever had, he always there to offer support and without him I would not be where I am now never too busy to offer advice. I could not ask for better support a genuine nice person who cares for the people he works with, made such a p...

Read the full nomination

Bradley Barnes | Information and Technology (Internal)

I am nominating Bradley because he has demonstrated a strong desire to work collaboratively to work towards providing a better service for our care and support colleagues. He has been very proactive in resolving issues with equipment orders and improving his understanding of the requirements of care...

Read the full nomination

Rebecca Worship | Customer Care Line Officer Repairs | Customer Services

Rebecca was so helpful and friendly, could not have asked for better service. She went above and beyond to help. Thank you.

Read the full nomination

Mark Attfield | Head Of Peabody Direct | Customer Services (Internal)

I would like to nominate Mark, with the awful news that has been declared on the future of the department he has worked tirelessly to improve and build, he still remains positive and strong in keeping us working and focussed on the customer. He's an outstanding boss and a credit to Peabody. Don't th...

Read the full nomination

Deborah Bolam | Trailblazer Mentor | C&S Essex (Internal)

Deborah has worked with a customer who is notoriously hard to engage with or gain trust. Deb never gave up with EM, she worked so hard to forge a trusting relationship and open doors where all others could not. EM has been in the system since a child in care and now, in her 30's, still required help...

Read the full nomination

Sandra Walker | Floating Support Worker (Steps) | C&S South

We could not have had a better support than Sandra. She was always very helpful with whatever we asked her about, and her patience was superb. Nothing was too bad that she wouldn't help us with it. What we would have done without her, we honestly do not know!! She always explained what every form wa...

Read the full nomination

Trudy Bettinelli | Floating Support Officer | C&S Essex

Jodi Wallace | Information & Advice Advisor | C&S Essex

I would have lost my home, had it not been for the invaluable advice and support I received from both Trudy and Jodi. I arrived at Centrepoint feeling hopeless and depressed but thanks to excellent service, support and advice, I am now in a much better position. I was being taken to court by my ...

Read the full nomination

Elizabeth Cooknell | Specialist Support Worker - LTC | C&S South

This woman has changed my life for the better and achieved things that I could not do and where no other would help me in my difficulties. I owe her a great debt as she went above and beyond to help me to achieve the things I could not do alone. This lady deserves a medal with many many thanks.

Read the full nomination

Thomas Hanberry | Environment Caretaker | Property Services

Tom is fantastic. He's very caring, helpful and really makes an effort to make the residents' lives better and easier at Merchants Walk. The range of things he's done for my family range from helping with parcels, moving, enquiries about utilities, etc. Tom makes himself available outside of what is...

Read the full nomination

Thomas Hanberry | Environment Caretaker | Property Services

To be honest. Tom demonstrates all values in some way. Probably one of the most amazing people I have EVER met. He treats everyone so well! He makes me feel happy and looked after. I can trust him. He makes my day! He is kind and generous and is AMAZING at his job. I have so much care and respect fo...

Read the full nomination

Maureen Arthur | Financial Wellbeing Advisor | Finance (LC&C)

Maureen has given practical and emotional support to me. When I seen Maureen I was at one of the lowest points of my life. I was in financial difficulties after being badly advised by McMillan. I was not on the right types of benefits and struggling with my finances after an unexpected illness (Bre...

Read the full nomination

Jacqueline Satchell | Receptionist/Facilities Coordinator | Information and Technology

Jackie runs the reception and front desk appointments etc at the drop in office in Arcola Street, Hackney. She is a wonderful warm person, who is very organised and keeps the atmosphere buoyant even when dealing with some quite distressed or even rude and aggressive clients. She is not easily ruffle...

Read the full nomination

Maureen Arthur | Financial Wellbeing Advisor | Finance (LC&C)

I was referred to Maureen Arthur because I was in rent arrears and chronic poor mental health had led me to be avoidant in dealing with it. At the time I came to Maureen's attention my overall debt problems were making me feel so hopeless I was ideating about suicide as the only way out. Maureen who...

Read the full nomination

Peter Mitchell | Neighbourhood Manager | Resident Services

Peter Helped me as it was so cold and the heaters had broken. I call Peter and told him as I would have had to cut my shift as it would be to cold to continue working. Peter then took it upon himself to deliver me 2 x heaters in the snow with a chance he could of got stuck or delayed on his journey ...

Read the full nomination

David Roper | Information and Technology (Internal)

David has gone above and beyond to provide an excellent customer service to the finance department over the last few months as part of his work on the Bluebox implementation project. Thanks in a large part to his excellent attitude the Bluebox project is going live this month, resulting in significa...

Read the full nomination

Elizabeth Cooknell | Specialist Support Worker - LTC | C&S South

She was a very great help to me and done all she could to make my life better in every way by going that extra mile. And what a lovely lady - she put me at ease at first meeting. It made me feel I had known her years, so I think she deserves a WOW! Award

Read the full nomination

Kelly Smith | Senior Environmental Operative | Environmental Services

Kelly Smith and her Team - Externals Mobile Caretaking Team - recently received good feedback from a resident: Hi Frank, Happy new year to you and your family. I just wanted to give you some feedback as l think the new people who are doing the cleaning and the trimming of the common areas a...

Read the full nomination

Rosa Reid | Incomes Officer | Finance (LC&C)

Rosa was very helpful and encouraging when dealing with me about my rent arrears. She reduced my payment which meant I could eat better as I had been living on approx £15 a week. Now I'm totally debt free and in credit by £10 with my rent and I love seeing that on my rent statement (lol)...

Read the full nomination

Emily Orton | Business Systems Analyst | Information and Technology (Internal)

Emily has demonstrated her dedication to care and supported housing through her ability to seek to understand the requirements of our services, which is essential to achieving the right results. She identifies and delivers practical solutions and takes an interest in, and appreciated our services, t...

Read the full nomination

Lorraine Shepherd | Customer Care Line Officer Repairs | Customer Services

Ms Kerr wanted to let us know what a great member of staff Lorraine S is. The tenant stated Lorraine is fantastic and that when she called FM it was busy time but Lorraine took time to listen and to understand her situation. Lorraine went well above her duty of care. She reassured Ms Kerr who felt ...

Read the full nomination

Havering Floating Support Team | C&S Essex

I just wanted to express officially my and our appreciation from the various charities I work with in Havering and in my role as Community Manager at Romford Salvation Army. Time and time again Family Mosaic and Carepoint have been there to help us catch the vulnerable people suffering who have sli...

Read the full nomination

Michael James | Asset Compliance & Strategy (Internal)

I would like to nominate Michael James for his consistent help to Peabody Direct & for taking ownership of challenges with our gas contractor. I particularly would like to highlight his assistance in keeping us informed with on-going issues at Ceylon House & his willingness to take our ca...

Read the full nomination

Amy Tutte | Customer Care Line Officer | Customer Services

I would just love Amy to get a WOW Award. She is an absolute gem - so helpful and polite, a real star in Family Mosaic's crew. People like Amy make the world a better place, nothing was a problem which makes life so much better, please give her this award as it is the right thing to do. 3 cheers ...

Read the full nomination

Lee Ellis | Wates - Contractor

- He was very hardworking, did an excellent job twice in my property. Had to come back to finish the job. He cleaned up after and made sure I was happy with the job (KW) - He arrived on time and completed the job to a high standard. He was very thorough in his work and I am very pleased. The door...

Read the full nomination
More Nominations