Recent nominations
  • Recent Nominations

Recent nominations



Nik Ransom | Neighbourhood Manager | Neighbourhoods

Mr Ransom was brilliant from start to finish! From the confirmation emails, being punctual and thorough, to remaining professional with an ability to also come across friendly. We'll be forever grateful for his efforts, making everything clear and informing us of all our options. We even received ...

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Joan Gosling | Incomes Officer | Finance (LC&C) (Internal)

Joan has recently come to cover the Hackney patch and has had somewhat of a baptism of fire. I have been working with tenants in the area since I started and I know that many tenants in Hackney and Islington have additional needs. One particular client has a history of cognitive difficulties foll...

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Charlene Jervis | Incomes Officer | Finance (LC&C)

I am writing with the greatest of pleasure to advise you of the excellent customer care skills of Charlene Jervis. When I telephoned this morning, I was rather annoyed at a ridiculous letter which I had been sent stating that I owed rent arrears. Charlene was so calm and understanding. She list...

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Sheldon Shillingford | Surveyor | Property Services (Internal)

During an external site walkabout of Camberwell estate an alarm could be heard from the street, which was coming from a residents home within one of the blocks. We entered the block, and Sheldon recalled from our Investment works (held a year before) that a tenant in the block was deaf. Concerned ab...

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Chanelle Gentry | Incomes Officer | Finance (LC&C)

Chanelle Gentry has been very understanding,supportive and helpful today in regards to my current situation. She has advised information which I was not aware of,and I now feel better knowing there is support out there. Chanelle listened and expressed empathy in regards to my situation, and I am r...

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Darren Bailey | Incomes Officer | Finance (LC&C) (Internal)

I just wanted to make you aware of the great understanding and patience shown by Darren in Mr B's case. Earlier this month Peabody was applying for authority to evict Mr B partly because it was difficult to engage with him regularly. He is undergoing haemodialysis at home now and I checked Hackney's...

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Laura Mansfield | Outreach Support Worker | C&S Essex (Internal)

Sophie Osborne | Outreach Support Worker | C&S Essex (Internal)

I would like to nominate both Laura Mansfield and Sophie Osborne for the outstanding piece of work carried out today. Whilst outside our building they spotted a lady (ex customer) in her mobility wheelchair not looking very well. They approached her to see if she was OK and she tried to assure th...

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Lyn Hepburn | Outreach Support Worker | C&S Essex

Lyn Hepburn worked alongside Essex County Fire & Rescue Service to provide a Keeping Essex Safe, Well and Secure community events. This was piloted to raise awareness within communities; engage and build links with community services; identify vulnerable residents; further build upon GP referral...

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Samantha Leopold-Cox | Specialist Project Worker | C&S London & South

I received this email from a staff member who works for LB Hackney's Resident Sustainment Team, one of our most important partners. It speaks for itself. Sam manages about 300 assessments a year! The RST refer high needs customers reported to them via LB Hackney Housing Managers. Sam is extremely sk...

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Lyn Hepburn | Outreach Support Worker | C&S Essex

On behalf of Jane Hurst, Tenancy Sustainment Officer at Uttlesford Council: "Yet another day when a tenant when a tenant has successfully progressed a Benefit Claim, on this occasion Universal Credit with the support of Peabody Drop In. Lyn Hepburn has again taken another tenant through ...

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Customer Care Line Team | Customer Care Line (Internal)

I have found that no matter who I speak with they are helpful, pleasant and always willing to go the extra mile. Team work is key, and the Customer Care Line works with me as a team, as we solve issues together and work to resolve to ensure that the customers receive the best service possible. e...

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Babafemi Osinlaru | Relief Support Worker | C&S London (Internal)

Clara Oshodin | Relief Support Worker | C&S London (Internal)

Oana-Maria Gradinaru | Receptionist | Information and Technology (Internal)

I received an email today from Mr S. which you can read below and speaks for itself I think. Particularly in relation to his sense of relief at what appears to have been extremely worrying for him, this is worth some consideration given that he was basically renewing a benefit based upon well establ...

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Oliver Philpott | Building Manager | Mainstay - contractor

Oliver is the dedicated Building Manager as part of the External Managing Agent for the Queen Elizabeth Hospital Estate in Tower Hamlets. Since Oliver started his position he has been proactive in resolving issues and dedicated to not only Residents, but also Peabody. He understands the need for ...

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Hayley Colman | Customer Relationship Manager | Property Services (Internal)

Justin Kirby | Surveyor | Property Services (Internal)

Therisa Tidy | Senior Tenant Advisor | Resident Services (Internal)

Allan Ronald | Responsive Repairs & Voids Manager-South | Property Services (Internal)

Max Panzavechia | Neigbourhood Services Officer | Resident Services (Internal)

Kevin Bartlett | Clerk Of Works | Property Services (Internal)

Daniel Cordiner | Tenant and Family Services Manager | Resident Services (Internal)

Shaha Alam Kha | Building Surveyor | Property Services (Internal)

Sussana Danquah | Welfare Benefits and Tenant Support Administrator | Resident Services (Internal)

I just wanted to take this opportunity to thank you all for the amazing work that has been completed 138 Kentlea Road, without the dedication and support that I receive from colleagues none of this would be achievable. From me receiving this case on the 25th January, to the blitz clean starting on t...

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Lyn Hepburn | Outreach Support Worker | C&S Essex

Email received from Viv Hales, Supported Housing Manager: "I am just e-mailing as I manage Sumners Farm Close extra-care scheme in Harlow, I work closely with Lyn Hepburn and wanted you to be aware of the high level of support she provides to the tenants that are moving in there, many of them h...

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Peter Mitchell | Neighbourhood Manager | Resident Services (Internal)

I worked with Peter when he was in the Private Rents (Lettings) team and since he became the neighbourhood manager for the Victoria Park estate, he has consistently provided help whenever I and VINCI (contractor) asked. We followed the 3 letter process but residents were still refusing access for...

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Telsa Walker | Floating Support Worker | C&S London (Internal)

This is a joint nomination from a customer and myself. Telsa works consistently hard with all her customers but has achieved very positive outcomes with one in particular, who, without Telsa, would never be living independently in her own flat at this moment. Over two years ago, Telsa's customer...

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Elizabeth Cooknell | Specialist Support Worker - LTC | C&S South

I phone Steps in Octobver 17 a month after my husband dided and was very concerned about financial circumstances and whether I could remain in my home. I was contacted my Liz very quickly and immediately she helped me at this difficult time. She made me aware of any benefits I might be entitled to a...

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Gillian Alleyne | Gas Contracts Manager | Service Delivery

Mr Moosa called to say a big thank you to Gillian as she managed to get an appointment brought forward and has helped in getting this repair finally resolved. The tenant has been trying to get this repair done since Nov and after speaking to Gillian, it has now been completed. He is very happy and w...

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Karen Sammie | Care Support Worker Level 1 | C&S Essex (Internal)

Karen has worked tirelessly with one of our customers around her finances and supporting her to organise her monies and bank accounts. The customer had lost her card for one account and was unaware of what accounts she currently had due to the confusion of losing her card. Karen has shown dete...

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James Sangster | Superviser | Smith & Byford - contractor

Tom | Operative | Smith & Byford - contractor

I have great pleasure in writing this complimentary message to these two gents who attended my home for an ongoing job, which had not previously been completed to satisfaction. James Sangster and Tom, thank you both so much for your work ethics and your commitment to doing the right thing in int...

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Sandra Walker | Floating Support Worker (Steps) | C&S South

Sandra was so helpful and patient, and went out of her way to make sure we were given extra benefits that we was entitled to but not aware of. She gave us advise and explained everything regarding the benefit and made sure we understood. Her visits were always on time, she had a pleasant manner and ...

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Michelle Carter | Neigbourhood Services Officer | Resident Services (Internal)

Philip Briggs | Neighbourhood Warden | Resident Services (Internal)

I would like to nominate Michelle and Phil - one of our Wardens - on their speedy and focused response to a potential fire reported in a property and the tenants were not at home. Wardens were on scene to meet fire brigade when we had reports of burning smell of plastic coming from a property. Miche...

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Jesse Young | Care Support Worker L1 (Fairview) | C&S Essex

I received a wonderful email from an external professional that Jesse has been liaising with recently in regards to one of our customers. 'Just wanted to email you to say what a pleasure it has been to work with Jesse Young over the last few weeks and highlight to yourself what a credit he is to ...

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David Byrne | L&D Corporate Training Consultant | Human Resources (Internal)

I would like to nominate Dave Byrne for a Wonderful WOW Award. To provide some background context; we had an established project group to deliver the new interim performance review (PR) process for the newly combined Peabody. This entailed the initial design concepts right through to implementa...

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Stephen Momrelle | Breyer - Contractor

He was on time, friendly, very tidy, made me aware of every stage of the work he was doing. I will recommend him to any family or friend. Also because I work he was very quick in carrying out the work so I can get to my place of work without missing any hours. He has also done some extra work relati...

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Kevin Barclay | Mobile Handy Person | C&S London

Kevin is the handyman assigned to the Accommodation Service at Marsh Hill. Kevin has shown his dedication to the customers by attending to the smallest of task such as changing a lock/shaving a door: he does it all with a smile and patience despite challenging customers and dare I say it, sometimes ...

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Ben Russell | Neighbourhood Manager | Housing Management

Titus Dairo

I wish to compliment both Titus and Ben for their great customer service. On 14 June I requested a replacement building entrance key fob via the online customer portal. I received a call back from a lady who told me that for a fee of £10 I could purchase a fob. I was then asked to collect i...

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Corrinne Askaroff | Specialist Support Worker - Dementia | C&S South

She was very aware of the kind of help I needed when going through the process of helping my mum move house. Also she gave good advice on applying for a Blue Badge parking scheme. She gave time and kindness to my mum and was very patient as mum has had a stroke. She made mum feel important again.

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Demoi Smith-Workes | Housing Management Admin Apprentice | Resident Services - West (Internal)

The Family Mosaic Wellbeing Network created a programme of events for staff to mark mental health awareness week in May - from lunch and learn sessions, to walking groups, to workshops on various topics including mental health, financial wellbeing, difficult conversations, etc. It was a large pr...

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Charlene Jervis | Incomes Officer | Finance (LC&C) (Internal)

I would like to nominate Charlene Jervis under the corner stone of "being dedicated to our customers". On 1 June 2017 Charlene took a call from one of my tenants with whom I had lost all contact with and there had been a breakdown in communication between us. This tenant initially was ira...

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Camilla Shrieve | Asset Data Quality Manager | Asset Management & Strategy (Internal)

I'm nominating Camilla for a WOW award for her commitment to improving data quality in the business and her ability to identify and implement areas for improvement. Camilla works extremely hard and I don't think the rest of the business is aware of the value she contributes. Data quality is often an...

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Allison Philbrick | Customer Care Line Trainer | Customer Services (Internal)

Russell Phillips | Customer Care Line Trainer | Customer Services (Internal)

Lisa Pearce | Team Manager | Customer Services (Internal)

Lisa, Russ & Allison have all played a massive part in the recent launch of a new policy into CCL. There were some last minute issues due to decisions made elsewhere in the business and all 3 of them stepped up to the mark, providing last minute briefings and training sessions to the team. Lisa ...

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Linda Thorburn | Care Support Worker L1 (Great Berry Ln) | C&S Essex

I would like to nominate my colleague Linda Thorburn for all her hard work and dedication. Every month she has to resolve medication issues from the supplying pharmacist. She makes everyone aware of what is going on and what needs to be done. Recently she had to deal with a big error and handled it...

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Scott Deasy | Gilmartins - Contractor

Nomination submitted on behalf of resident - Ms Virgo: "The afore-mentioned contractor was extremely polite and courteous on arrival and showed the utmost respect when entering my home. As you may be aware, in the last two years, I have dealt with numerous tradesmen from anther company and m...

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