Recent nominations
  • Recent Nominations

Recent nominations



Sharon Mitchell | Application Support Analyst | Enterprise Applications Support (Internal)

CCL had taken an emergency call from a resident but a request could not be sent to the contractors due to conflicting system information. Another team had attempted to resolve the issue but were unsuccessful so a service desk incident was raised. Sharon was brilliant in resolving this urgently and m...

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Avril Benjamin | Evening Supervisor | Agency & Older People's Services (Internal)

Avril was on her duty last Tuesday around 19:30 hours, when the residents lift broke down. There was no lifts to take one of the residents at Darwin Court back to her room, so Avril called the emergency services-,999 to assist the residents back to her room, but because the ambulance was attending t...

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Steve Baxter | Residential Estate Officer | C&S London & South (Internal)

A tenant at Conrad House knocked on Steve Baxter's door at 10.00pm on the 28th November, reporting that he was concerned for the wellbeing of another tenant. Steve immediately attended the tenant's property and found the tenant on the sofa and unresponsive. Steve checked his pulse and realised that ...

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Hanson Asamoah | Receptionist | PCF Communities (Internal)

We applaud "Hanson the Hero" for his bravado effort to save a 7yr old boy's life after he was discovered choking at Pembury Community Centre on the 13th December 2018. The child's elder sister had pleaded Hanson—whilst he was at lunch—to help assist her little brother who was...

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Clare Howe | Outreach Support Worker | C&S Essex

Pauline Willson | Housing Support Worker Level 2 | C&S Essex

"Truthfully I'd have been in hospital or my grave without the help of Pauline. She brought me from my old area to another Romford area and I learned so much from her. She is 1 in a million."

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Julie Jenkinson | PA to Head of Care South | C&S Essex (Internal)

Julie has been amazing in her pursuit to improve the lives of our customers. In the last few months she has worked tirelessly to get volunteers to decorate a number of customers homes and to get another customers garden done for her. It sounds small but I know the huge amount of time and organisatio...

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Lyn Hepburn | Outreach Support Worker | C&S Essex

On behalf of Jane Hurst, Tenancy Sustainment Officer at Uttlesford Council: "Yet another day when a tenant when a tenant has successfully progressed a Benefit Claim, on this occasion Universal Credit with the support of Peabody Drop In. Lyn Hepburn has again taken another tenant through ...

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Peabody Direct | Various | Peabody Direct (Internal)

Sitting next to Peabody Direct I overhear their conversations with residents on a daily basis. Their continuous dedication towards delivering excellent customer service is exceptional, they remain professional, and display a strong commitment to resolving the residents queries directly rather than m...

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Elliot Woolf | Customer Care Line Officer Repairs | Customer Services

Thank you very much for arranging for Polytek attend to this problem. I was absolutely amazed that someone came the next day and that the following day (Friday), first thing in the morning, another engineer came and the issue was resolved. I have tested it out for the last few days and everything ...

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IT Service Desk | 1st and 2nd line and Field Engineers | IT (Internal)

I work in IT, and whenever I turn to the helpdesk for help they are always there for me. I am so impressed with their unwavering commitment to all customers. I had a penny drop moment and realised that whilst I have them to turn to when things go wrong, they quite often only have each other to turn ...

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Ersal Mehmet-Ali | Service Desk Analyst | Information and Technology (Internal)

Ali was extraordinarily helpful in setting up our new team so that we could take critical recurring payments from our tenants worth around £200,000 a month. Ali was patient, took me to all the relevant people, helped diagnose the problem, gave me advice on what I could do on my end, got the...

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Jane Fishwick | Caseworker | C&S Essex

I would love to nominate Jane Fishwick for this award, she has totally restored my faith in human nature. I had been going through hell with my benefits and help for housing . As I suffer with bipolar and severe anxiety along with other many other ailments. I was totally suicidal and was constantly ...

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Hayley Colman | Customer Relationship Manager | Property Services (Internal)

Justin Kirby | Surveyor | Property Services (Internal)

Therisa Tidy | Senior Tenant Advisor | Resident Services (Internal)

Allan Ronald | Responsive Repairs & Voids Manager-South | Property Services (Internal)

Max Panzavechia | Neigbourhood Services Officer | Resident Services (Internal)

Kevin Bartlett | Clerk Of Works | Property Services (Internal)

Daniel Cordiner | Tenant and Family Services Manager | Resident Services (Internal)

Shaha Alam Kha | Building Surveyor | Property Services (Internal)

Sussana Danquah | Welfare Benefits and Tenant Support Administrator | Resident Services (Internal)

I just wanted to take this opportunity to thank you all for the amazing work that has been completed 138 Kentlea Road, without the dedication and support that I receive from colleagues none of this would be achievable. From me receiving this case on the 25th January, to the blitz clean starting on t...

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Denise Monk | Outreach Support Worker | C&S Essex

Laura Mansfield | Outreach Support Worker | C&S Essex

I would like to nominate two of my staff, Denise Monk and Laura Mansfield, due to a recent they carried out and the subsequent potential saving of a life. They both carry out assessments into our Outreach Support Service for the Basildon area. They visited with a gentleman who we had been told by...

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Scott Lloyd | Outreach Support Worker | C&S Essex (Internal)

I have the pleasure of being Scott's Manager. Today I received a lovely email from a Housing Options Officer at Castle Point Council in Essex regarding a case he has been working on. I feel Scott deserves some recognition for his excellent customer service. Previous to this case, Scott has just had ...

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Peabody Direct | Various | Peabody Direct (Internal)

During the hard weather winter and snow, they battled to get into work to make sure our calls were answered 8am - 8pm as promised to our residents. This also meant a lot of the team went on to work additional hours to support the call volume during those hard weeks. Furthermore, during a recent ...

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Helen Peters | Floating Support Officer | C&S Essex (Internal)

I would like to nominate Helen for a WOW award due to the hard work commitment and determination she has shown in supporting a young man D who has lead quite a troubled life going from one agency to the next without getting the support or understanding he needs. He has recently spent some time i...

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Zoey Shepherd | Customer Care Line Officer Repairs | Customer Services

I have just been speaking to the lovely Zoey in Repairs.She was attentive,efficient,caring and professional.She got to the point - I did not have to answer loads of questions and she attached the new repair to another job. Brilliant!!

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Lyn Hepburn | Outreach Support Worker | C&S Essex

Email received from Jane Hurst, Tenancy Sustainment Officer....... Yet another piece of testing work that Lyn has progressed. This was a slightly counterintuitive situation, but Lyn followed this up professionally and with care and attention. I am confident that this gentleman knows all that h...

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Michael Hyer | Application Support Analyst | Information and Technology (Internal)

In preparation for collapse of legal entity Gallions, we needed to remove suffixes from housing benefit reference numbers in three local authorities; Bexley, Greenwich and Tower Hamlets, which were inserted when Gallions was migrated onto QL because not enough was known at that time about how data w...

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Nicola Slattery Smith | Floating Support Officer | C&S Essex

Nicola came to see me when I was at a very low ebb. She was kind, considerate, helpful and treated me like a human being, I was not just another client I was someone special. Shes knowledgeable up to date and helpful. Family Mosaic need to hang on to her.

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Laura Ajiri-Evans | Incomes Officer | Finance (LC&C)

Ms Nagle would like thank Laura as when she was very ill Laura helped her immensely making the transition from one property to another seamless, taking away all the stress, which was priceless to her. Ms Nagle also advised that Laura's care and commitment to her when she was so ill was invaluable an...

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Natasha Finesilver | Handy Service Planner | Service Delivery (Internal)

A huge thank you to Natasha for her efficiency and assistance with a case that I have been trying to get results with from another team for a while with no result. Because of her rapid communication, I was able to obtain a very quick turn around to have my request resolved in no time and which has l...

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Elly Petrova | Warden | Resident Services (Internal)

Ambitious and caring: Elly was just 10 minutes away from finishing her shift at 8pm when she received a telephone call from one of our residents on Cumberland Market who reported there were some youths smoking in one of the blocks. Elly immediately went to the stairwell where the youths (up to 9 ...

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Carley Roseman | Wates - Contractor (Internal)

WOW does not even begin to describe how Carly managed to arrange a team at a moments notice to assist another contractor through an unmanageable communal repair issue. Her actions were timed, which achieved results for other contractors to complete their works. Carly and the team she appointed ...

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Anthony Freeman | Tenant and Family Support Officer | Resident Services (Internal)

I want to nominate Tony because for the last few weeks he has been covering for another member of staff. He is such a diligent, well natured individual who is always calm and approachable and always willing to assist. He is a good listener and is flexible, even if he is under pressure he is willing ...

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William Petts-Dunbar | Neighbourhood Manager | Resident Services - West (Internal)

Simon Jones | Service Delivery Building Surveyor | Service Delivery (Internal)

Thank you very much to the above. Another tenant has been decanted after various in-depth repairs are required at the property. Questions were being asked by the tenants and both have duly gone above and beyond to assist their tenants.

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Simon Jones | Service Delivery Building Surveyor | Service Delivery (Internal)

I would like to nominate Simon for going above and beyond in assisting with a urgent case at one of our properties in North London that requires a large volume of works to get the property back to a liveable standard. Processes are in place in which these works could have been delayed for a further ...

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Darryl Strawson | Support Worker | C&S London

The big D is an inspiration to me. Seldom have I met a more caring,empathetic or positive a person in all my life. I had the darkest year of my life.I did not think I would make it. Darryl visited me in hospital. I was in a coma. Once I woke up he visited me at home (did the stairs) and gave me some...

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Rachel Aldridge | Neighbourhood Manager | Resident Services - West (Internal)

Rachel shows great compassion and care for our customers and will always go above and beyond where she feels the need , We had a gentleman outside our offices in Pitsea desperately needing help Rachel recognised this straight away and after asking him if was he okay he told her he was desperate fo...

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Customer Care Line Team | Customer Care Line

As a disabled Family Mosaic tenant for 28 years it is an absolute pleasure to always speak with the customer care line team, even though they face the brunt sometimes of unhappy tenants for one reason or another, they are always extremely polite and always willing and eager to help. Sometimes whilst...

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Constance Pembroke | Housing Options Officer | Resident Services - South (Internal)

Following a recent fire at our storage facility, Connie was quick to think on her feet and pro-actively share the contact details of another removal / storage company so that housing management could seamlessly continue offering residents a removal and storage service. Connie is always happy to assi...

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Lukasz Francuz | Service Desk Analyst | Information and Technology (Internal)

This may not the seem the biggest reason to go WOW but Lukasz's help recently helped me securing information needed for a large external grant we are applying for that will change the lives of young families we work with. Our grant funders needed some network queries answered if we are to secure fun...

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Samantha Lindo | Neighbourhood Manager | Resident Services - East (Internal)

I am nominating Samantha Lindo as she has assisted the team during the Summer when we had a staff member off for sick for 6 weeks. Samantha went into her colleagues work load every day and dealt with a high level of cases including general enquiries, estate service enquiries and ASB cases. She liais...

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Ricardo Bushell-Auguste | Customer Services Officer | Resident Services

Despite getting an e-mail from Ricardo, in relation to a resident that requested a call back, I required further information but Ricardo was unable to answer my call due to being on another line, however as soon as he had time to investigate he not only came back to me and apologised for missing my ...

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Michael Hemp | Welfare Benefits & Money Advisor | Resident Services (Internal)

I think that Michael is an extremely valuable asset to Peabody. He makes referrals to my team for the home energy advice visits and every single resident that I speak to (without me saying anything) has told me of how Michael has gone out of his way to support them and get them back on their feet. H...

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Kevin Barclay | Mobile Handy Person | C&S London

Kevin is the handyman assigned to the Accommodation Service at Marsh Hill. Kevin has shown his dedication to the customers by attending to the smallest of task such as changing a lock/shaving a door: he does it all with a smile and patience despite challenging customers and dare I say it, sometimes ...

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Andrea Braganca | Caseworker | C&S London (Internal)

Feseha Alemayehu | Caseworker | C&S London (Internal)

Abu Hasnath | Caseworker | C&S London (Internal)

Hazera Begum | Specialist Project Worker | C&S London & South (Internal)

Most of our team speak another language however,we would particularly like to thank Caseworkers Andrea Braganca,Feseha Alemayehu, Hazera Begum & Abu Hasnath for their interpretation and translation work with several vulnerable customers over the past year (M.D, L.M.V, Y.T, A.S, A.M , S.A,G.B,L.B...

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Old Oak Community Centre Team | Subsidiaries - Old Oak and Charlton (Internal)

I would like to nominate the staff at Old Oak for their amazing support and contribution in the aftermath of Grenfell. From the morning the news broke, the centre was listed a s a disaster recovery centre for people to come to. Staff immediately agreed to cover each other whilst some went down to ot...

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David Solomons | Director of Business Information | Transformation (Internal)

I first met David over a year ago when I inherited the Well Homes project from another agency, it was, to say the least, a shambolic contract and required a lot of work, but David was like a knight in shining armour when we realised we needed to modify the current outdated and time consuming reports...

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