Recent nominations
  • Recent Nominations

Recent nominations



Daniel Davies | Building Surveyor | Property Services

Daniel has been an absolute pleasure to deal with from start to finish. We meet a lot of Surveyors as developers, but none have come close to the service provided by Daniel. He was organised, well mannered and above all went out his way to help us during a time when we were under a lot of pressure. ...

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Charlene Jervis | Incomes Officer | Finance (LC&C)

I am writing with the greatest of pleasure to advise you of the excellent customer care skills of Charlene Jervis. When I telephoned this morning, I was rather annoyed at a ridiculous letter which I had been sent stating that I owed rent arrears. Charlene was so calm and understanding. She list...

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Harry Brown | Customer Care Line Officer | Customer Services (Internal)

Harry was so brilliant today as always. He had the hardest call from a really difficult person and overhearing him speak on the phone was so inspiring, as you could hear in his voice he wanted to help so badly, but due to circumstances out of his control he wasn't able to. He listened to everything ...

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Michael Adele | Senior Resident Sales Executive | Sales & Marketing

I am nominating Michael for this award. When my RTB application was running behind schedule Michael picked it up and literally ran with it . He was quick and thorough throughout the process. He was kind and courteous, an absolute credit to your team.

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Craig Huey | Floating Support Worker (Steps) | C&S South

"My mum and husband could not have managed without the great help and support of Craig. They both hate having to fill out any forms and Craig was absolutely brilliant and patient with them both. As my mum's daughter who couldn't always find the time to sort these things out, I personally can't...

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Julie Jenkinson | PA to Head of Care South | C&S Essex (Internal)

Julie has been amazing in her pursuit to improve the lives of our customers. In the last few months she has worked tirelessly to get volunteers to decorate a number of customers homes and to get another customers garden done for her. It sounds small but I know the huge amount of time and organisatio...

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Angela Allen | Neighbourhood Manager | Resident Services

Angela assisted a medical team from the NHS to help one of our tenants return home. The doctor said 'He is now medically fit and able to return home since last week but I gather there is a long delay with his front door repair/replacement. We were told last week that it may take 'weeks' to replac...

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Tracey Clapham | Caretaker Supervisor | Property Services (Internal)

Tracey has on multiple occasions gone above and beyond her duties to provide an excellent services for our residents. When issues develop as they will, Tracey moves on it absolutely quickly and prioritises vulnerable tenants every time. For me I could not do my job properly without the assistance sh...

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David Attridge | Support & Tenancy Management Worker | C&S London

I would like to nominate David Attridge for a WOW award. David embodies excellence in both his professional and personal approach and I cannot stress highly enough how his support has been both critical and empowering in my recovery journey. I have lived at the Brockley Park scheme for a year and th...

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Michael Finlay | Litigation Executive | General Counsel & Group Secretary (Internal)

Michael Finlay deserves a WOW award for the excellent service he provides to customers and to the business. He has always made himself available to handle any queries the surveying team have and genuinely wants to ensure the Surveying team have a good understanding of each case. He regularly goes ab...

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Samba Coulibaly | Environment Caretaker | Property Services (Internal)

I would like to nominate Samba for his hard work, dedication and providing good level of service to our customers. The standard of cleaning on the estate has improved a lot and the residents are very satisfied with his work. Samba is very caring and never tired of assisting the residents, most espec...

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Rachel Wicks | PCF Trust Thamesmead

Rachel has been an amazing inspiration in setting up a pilot scheme for families within the Royal Borough of Greenwich, for them to have the opportunity to engage in fun activities.... free of charge. She has worked extremely hard and without complaint. She has made sure that the children and her...

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Ricardo Bushell-Auguste | Customer Services Officer | Resident Services (Internal)

Ricardo is an absolute star and a credit to Peabody - he goes out of his way to ensure excellent customer service for our residents, including liaising with contractors to advocate on behalf of residents to ensure their repairs are carried out quickly and efficiently to the standard we would all exp...

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Alya Din | PA to Executive Director Care & Communities | PCF Business Support & Programme Mgt (Internal)

I believe that Alya Din is a shining example of how we as Peabody staff should be, both within our own behaviours but also in the way we treat each other. On a daily basis Alya demonstrates our values of Human and Kind in everything she does and simply by who she is. I regularly contact Alya ...

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Elliot Woolf | Customer Care Line Officer Repairs | Customer Services

Thank you very much for arranging for Polytek attend to this problem. I was absolutely amazed that someone came the next day and that the following day (Friday), first thing in the morning, another engineer came and the issue was resolved. I have tested it out for the last few days and everything ...

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Thandice Bowen | Incomes Officer | Finance (LC&C)

Thandice Bowen (as my income officer with Peabody), helped me after I ran into serious problems concerning my rent arrears. As a result, my family and I found ourselves being threatened with homelessness, which contributed towards my becoming extremely ill and nearly losing my life. Despite the pres...

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Jackie | Scheduler | BSW - contractor (Internal)

I called BSW this evening on behalf of a resident and spoke with Jackie on the Out of Hours team. She was absolutely brilliant. She went the extra mile to help book in a job for a vulnerable resident. Usually the Out of Hours teams cannot help with regular day jobs, but Jackie managed to get on the ...

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Lorna Mills | Neigbourhood Services Officer | Resident Services

I received this from the Cats Protection League, an organisation that a member of my team, Lorna Mills, has been working with. The message in the email demonstrates the dedication and commitment shown by Lorna to the organisations she works with, her commitment to promoting opportunities for our re...

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Patrick Scoot | Caretaker | C&S London (Internal)

Pat has been an absolute delight to work with in every way but I would particularly like to nominate him for a WOW because of the way he has gone well over and beyond his call of duty to facilitate some of our older residents in settling to their new homes. He has gone as far as helping them put tog...

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Leah Parker | Scheduler | Breyer - contractor (Internal)

Leah was absolutely brilliant today as per usual. A customer really needed help with a job she had booked in for next week, and she managed to go above and beyond to organise an operative from a different area to accommodate the customer's needs. She is always friendly and happy on the phone, and sh...

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Oliver Philpott | Building Manager | Mainstay - contractor (Internal)

Oliver Philpott has been an absolute star as a Building Manager at Queen Elizabth Hospital. He's taking on all of the issues in hands since taking handover the management of the scheme showing so much enthusiasm when dealing with residents or liaising with Peabody. Nothing is too much of an issue....

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Ashleigh Corlis | Resident Sales Executve | Sales & Marketing (Internal)

It is an absolute pleasure to nominate Ashleigh Corlis and if I could I would nominate her everyday. Not only does she provide support to her work colleagues, old and new, she also goes out of her way to ensure that she delivers on her promises to our leaseholders and her colleagues. Ashleigh ...

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Amy French | Senior Support Worker | C&S Essex

Donna Root | Care Support Worker Level 1 | C&S Essex

Amy and Donna are very supportive and welcoming. They work really well with all of the ladies especially one that we go to see who has very complex needs. They are an absolute pleasure to work with. Their attitudes are very positive and they are such a credit to your service. They provide such a car...

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Richard Jeckel | Recruitment Coordinator | Human Resources (Internal)

I would like to nominate Richard Jeckel on how supportive he is with the Estate Services team. I raise all the role positions that become vacant in Estate Services and on occasion the system a little confusing. Richard is an absolute star and always answers the phone and is always willing to ass...

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Claudia Baker | Aids & Adaptations Investment Officer | Service Delivery

Mrs Perry called to nominate Claudia for a WOW award. Mrs Perry advised that Claudia has been an absolute diamond and is a top member of staff and very polite and has resolved everything for her.

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Thomas Hanberry | Environment Caretaker | Property Services

Fantastic person, always goes the extra mile. Nothing is too much for Tom. He is a reliable, caring and conscientious person. He genuinely cares about all the residents and takes pride in his job. Well worthy candidate and should absolutely win this award

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Maureen Arthur | Financial Wellbeing Advisor | Finance (LC&C)

I was referred to Maureen Arthur because I was in rent arrears and chronic poor mental health had led me to be avoidant in dealing with it. At the time I came to Maureen's attention my overall debt problems were making me feel so hopeless I was ideating about suicide as the only way out. Maureen who...

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Thomas Hanberry | Environment Caretaker | Property Services

I am just writing to say how grateful I am to have had Tom the caretaker around these past couple of weeks even more so than normal! I recently had an accident in my flat where a pan caught fire I ended up in the hospital with very minor burns and shock but I had also caused a hole in my kitchen flo...

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Jodie Harding | Neighbourhood Manager | Resident Services - West

Nora Jenden | Estate Services Officer | Resident Services - West

Ellis Devonish | Neighbourhood Manager | Resident Services - East

I believe that Nora, Ellis and Jodie are absolutely amazing and deserve to be recognised for her continued professionalism and support that they have shown throughout the year - not only to me, but also my neighbours.

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Jetlinda Sylejmani | Customer Care Line Officer Repairs | Customer Services

Fatma Niyazi | Customer Care Line Officer Repairs | Customer Services

I would like to say that Fatma and Jetlinda are absolutely outstanding, impeccable customer service. Integrity to listen and understand. Follow conversation in a very well mannered way. They were extremely patient with me and very polite.

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Adam Curto | Wates - Contractor

Tenant called in to day Adam for Wates is absolutely outstanding and worked so hard. Excellent service and wanted Adam praised.

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Louis Olaleye Bakre | Neighbourhood Manager | Resident Services (Internal)

Currently Louis is dealing with Quality Home on one of the estates he manages, which can always be challenging. However his collaborations with other teams help the project run smoothly. as his manager I have received praise for his contribution. Louis always works hard and goes the extra mile and I...

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Leslie Hall | Customer Care Incident Manager | Customer Services

Reference : 22170052569. I wish Leslie had taken care of my case right from the very beginning, so it didn't have to be escalated three times to get to him. Leslie took the time to fully understand what the issues of my case were, s Spoke to me in a professional and friendly manner each time, ...

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Amy Tutte | Customer Care Line Officer | Customer Services

I would just love Amy to get a WOW Award. She is an absolute gem - so helpful and polite, a real star in Family Mosaic's crew. People like Amy make the world a better place, nothing was a problem which makes life so much better, please give her this award as it is the right thing to do. 3 cheers ...

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Michael Finlay | Litigation Executive | General Counsel & Group Secretary (Internal)

For close to 12 months I have worked directly with Michael on a variety of extremely challenging legal cases. He has always made time to handle any queries I have had and genuinely wants to ensure all of the Surveying team have a good understanding of each case and regularly goes above and beyond...

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Anna Britchford | Customer Care Incident Manager | Customer Services

It is my absolute pleasure to nominate Annna for the WOW Award. On Wednesday 11 October I contacted Customer Service and was greeted by a friendly, warm, and welcoming voice, which was such a breath of fresh air and instantly put me at ease (been having a stressful morning). My query required qui...

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Customer Care Line Team | Customer Care Line

As a disabled Family Mosaic tenant for 28 years it is an absolute pleasure to always speak with the customer care line team, even though they face the brunt sometimes of unhappy tenants for one reason or another, they are always extremely polite and always willing and eager to help. Sometimes whilst...

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Roshanarah Ahamed | Neighbourhood Manager | Resident Services - West

As a Family Mosaic tenant for 28 years, it is an absolute pleasure to come across a housing officer who is not only a strong woman but very competent within her work. As a disabled tenant it is fantastic that she returns my telephone calls within a few hours of the request made by customer care. Whe...

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Patrick Obi | Post Inspector | Service Delivery (Internal)

I wanted to take the time to say surveyor Patrick is an absolute pleasure to work with. He always exhibits such a high level of workmanship, my voids always come back at such a great standard and even if {rarely} there are any issues Patrick takes it on, responds swiftly and gets it dealt with. ...

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Angela West | Outreach Support Worker | C&S Essex

Sophie Osborne | Outreach Support Worker | C&S Essex

I'm writing to praise the work and time that 2 of Family Mosaic employees have given me. Angie and Sophie are my 'saviours'. They have helped me in every way. So kind, so patient, so understanding. They actually drove me to different appointments and we've such fun. I cannot explain what they have d...

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